Roger Beasley Hyundai

[redacted]. [redacted] brought pre-approval letter from Randolph Brooks Federal Credit Union.  This is a bank that we have signed up as preferred lender so we thought it was possible for us to get the customer a lower interest rate than the pre-approval.  [redacted]. [redacted] completed and signed a credit...

application.  If she told the sales person to specifically not pull credit, that was not communicated to the manager who was only trying to help obtain a lower interest rate for customer.The original agreed price was $16,300.  However, once [redacted]. [redacted] went into finance she wanted us to throw in our prepaid oil change product for free.  We agreed to split the price and that increased the price from the original $16,300 to $16,547.  [redacted]. [redacted] signed all paperwork and took delivery of vehicle.When [redacted]. [redacted] called the dealership back she stated that she needed an additional $1,000 discount to make her happy.  Since we had already given her the best price available, we were not willing to provide any further discounts.  We agreed to let her return vehicle and refund her the down payment she had provided.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]