Roger Beasley Hyundai

Complaint: [redacted] I am re*ecting this response because:This dealership is deceitful and have no clue as to what customet service isRoger Beasley Hyundai-Kyle did not attempt to deliver my vehicle times and the only reason I picked up the car is because the dealership had me in a unregistered, no inspection and wasn't given a temporary tag eitherThis dealership has done so much since April to *uly of is ridiculous! The dealership also added more than a miles on the Hyundai Elantra Limited that I have nowMy paperwork states 45, as the odometer reading when I got the carWhen I picked up the car the odometer read 46, milesIf the car was supposedly being serviced and I only saw the car once in *une, when the salesperson "***" attempted to deliver the car to me and the car wasn't completed and it also has been damaged(since then the additional damage they caused has been re-painted but that doesn't excuse all the frustration, time, and money the dealership has done) I had to take the car to get the tires checked because a light came on indicating low tire pressure *ust today and the Sear's Automotive location told me and bought to my attention the tires are bad and need to be replacedWHY AM I NOT SURPRISED?! This situation isn't resolved at all and when I picked up the vehicle the so-called general manager asked me (in a sarcastic tone) "what would you like for ne to do?!" Really?! As a general manager I would hope you would have already figured out what you could do to keep a happy customer Regards, [redacted] ***

*** [redacted] brought pre-approval letter from Randolph Brooks Federal Credit Union This is a bank that we have signed up as preferred lender so we thought it was possible for us to get the customer a lower interest rate than the pre-approval *** [redacted] completed and signed a credit application If she told the sales person to specifically not pull credit, that was not communicated to the manager who was only trying to help obtain a lower interest rate for customer.The original agreed price was $16, However, once *** [redacted] went into finance she wanted us to throw in our prepaid oil change product for free We agreed to split the price and that increased the price from the original $16,to $16, *** [redacted] signed all paperwork and took delivery of vehicle.When *** [redacted] called the dealership back she stated that she needed an additional $1,discount to make her happy Since we had already given her the best price available, we were not willing to provide any further discounts We agreed to let her return vehicle and refund her the down payment she had provided.?

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I was never given a written agreement on this gap that I bought...if they would have told me or given me something then I'd have something to show....there's no paper in writing for me to show...all I'm asking is the remaining balance that's owed to me thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

In November of Mr [redacted] and his wife purchased a certified pre-owned Hyundai Elantra with 44,miles from Roger Beasley Hyundai At the time of purchase Mr [redacted] also bought an extended warranty on the vehicle that would provide coverage for months or until the odometer reached 100k miles.Mr [redacted] brought his vehicle in for service to Roger Beasley Mazda earlier this week and the mileage was 109,716.In the months that Mr [redacted] ahs owned this vehicle he has driven it almost 65k miles In that time period the vehicle has been to our facility separate times for complimentary oil changes Starter was replaced and covered by extended warranty In September of the firmware of audio system was reset free of charge In September of 2014, Mr [redacted] also indicated that were having problems with transmission and TPMS but neither of those issues could be duplicated by us In November of we provided a free state inspection on this vehicle.When Mr [redacted] brought his vehicle into Roger Beasley Mazda earlier this week he stated that the car had troubles starting Our diagnosis indicated that the vehicle needed a new fuel pump We also found that the vehicle had loud timing chain noise that was caused by low oil levels No oil appeared on the dipstick We told Mr [redacted] that his vehicle could possibly have internal damage from lack of proper oil maintenance.Mr [redacted] declined repairs and picked up his vehicle.While the term "lemon" typically refers only to vehicles that customer purchased as new car - our records indicate that Mr [redacted] drove vehicle almost 65k miles in months with very limited repair history Mr [redacted] most recent service visit indicates that some current problems are likely the result of lack of maintenance

Complaint: [redacted] I am rejecting this response because: Of course we signed the paper, because we were foolish enough to believe you were an honest companyYou sure proved us wrong Regards, [redacted]

I am confused about the nature of this complaint. Ms*** purchased vehicle from Roger Beasley Hyundai on June 6, 2015. She canceled her GAP insurance on March 8, 2016. On May 5, she was refunded the pro-rata amount due to her less the $cancellation fee outlined
in original GAP agreement

Complaint: ***
I am rejecting this response because: the dealership is being untruthful and disregarding our complaintThe disagreed amount was $500, not $Also they are taking no responsibility for illegally pulling a credit report, which is the issue that is most problematicWe returned the car and purchased elsewhere, but that does not fix the illegal pulling of our creditWhen we explicitly told the salesman that we did not need or want our credit pulled, we were told that the form we filled out was for "information" onlyIt was only later that we found out it was a request for creditWe could not have been any clearer in saying "do not pull our credit." Our fault was in believing this dealership was truthful and would do as we requested
Regards,
*** ***

Complaint: ***
I am rejecting this response because:from the beginning I was taken advantage of from your sales team and basically forced to add a warranty to my car before purchase witch was already purchased according to the lender your salesman at the kyle store scammed my wife and I pretty much stole from us I have both contracts signed I called the salesman that sold us the car a month after buying the car and told him I was having problems with the transmission and was told I would be called back I was never called back I rejected service a few days ago because your team has treated my wife and I very poorly this is the 3rd time I have had to complain about the service and the fact that I was treated wrongly from the beginning and I know what the lemon law saysI have taken the time to read it thank you very muchSo I'm the one who messed up the transmission, the shocks,and the upper control arms that I was told but your service team was bad after a few months of owning the car no I don't think so the problem was there at purchase your dealership is very poor at service and salesmanship
Regards,
*** ***

After we made at least separate attempts to return vehicle to Ms*** she came and picked up on Saturday *uly

I have resolved this with the dealerPlease remove the complaint ***

As previously stated, Mr*** purchased this vehicle 32+ months and over 65k miles ago. If the vehicle had mechanical problems at the time of purchase, they certainly would not have taken this long or this many miles to manifest themselves. Based on the service records we have in our system this vehicle has had very limited mechanical issues over the last months. When Mr*** brought his vehicle into our service facility separate times over the last 32+ months, we have no record of complaints on vehicle that were not resolved during that visit (other than him declining repairs on latest visit earlier this month)Our latest inspection of the vehicle early in July of indicated that the vehicle was extremely low on oil. Mr*** did purchase an extended warranty when he acquired the vehicle and that coverage was good for months from purchase date or until the odometer on vehicle reached 100k miles. Since his vehicle currently has 109k miles, that warranty has expired. If Mr*** is unhappy with his current vehicle we would be more than happy to explore traoptions for him. He would need to bring his vehicle in to the dealership so we could provide him current value and explore what vehicles that we currently have in stock that might meet his needs

The check engine light was caused by an aftermarket exhaust system on the vehicle.  We replaced this system with oem exhaust to resolve that problem.  The truck has multiple other issues that have been created from the treatment of the vehicle after purchase from us.  We are more than...

happy to resolve those problems but they would be charged at our standard rates.  We have provided customer an estimate of the cost of those repairs.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted].      I was never given a written agreement on this gap  that I bought...if they would have told me or given me something then I'd have something to show....there's no paper in writing for me to show...all I'm asking is the remaining balance that's owed to me thank you....

Complaint: [redacted]
I am rejecting this response because: Of course we signed the paper, because we were foolish enough to believe you were an honest company. You sure proved us wrong...
Regards,
[redacted]

In November of 2013 Mr. [redacted] and his wife purchased a certified pre-owned 2011 Hyundai Elantra with 44,942 miles from Roger Beasley Hyundai.  At the time of purchase Mr. [redacted] also bought an extended warranty on the vehicle that would provide coverage for 84 months or until the odometer reached...

100k miles.Mr. [redacted] brought his vehicle in for service to Roger Beasley Mazda earlier this week and the mileage was 109,716.In the 32 months that Mr. [redacted] ahs owned this vehicle he has driven it almost 65k miles.  In that time period the vehicle has been to our facility 4 separate times for complimentary oil changes.  Starter was replaced and covered by extended warranty.  In September of 2014 the firmware of audio system was reset free of charge.  In September of 2014, Mr. [redacted] also indicated that were having problems with transmission and TPMS but neither of those issues could be duplicated by us.  In November of 2014 we provided a free state inspection on this vehicle.When Mr. [redacted] brought his vehicle into Roger Beasley Mazda earlier this week he stated that the car had troubles starting.  Our diagnosis indicated that the vehicle needed a new fuel pump.  We also found that the vehicle had loud timing chain noise that was caused by low oil levels.  No oil appeared on the dipstick.  We told Mr. [redacted] that his vehicle could possibly have internal damage from lack of proper oil maintenance.Mr. [redacted] declined repairs and picked up his vehicle.While the term "lemon" typically refers only to vehicles that customer purchased as new car - our records indicate that Mr. [redacted] drove vehicle almost 65k miles in 32 months with very limited repair history.  Mr. [redacted] most recent service visit indicates that some current problems are likely the result of lack of maintenance.

customer came to [redacted] Hyundai on Monday January 18 to look at used Toyota Tacoma.  They saw the used FJ Cruiser on our lot and took it for test drive.  Sales manager provided them pricing but they were unable to commit to purchasing the vehicle that evening.  Customer...

indicated they would let us know the following day if they were going to purchase our used FJ Cruiser.  notes in our date stamped customer resource management software indicate Salesman called them the following day @ phone number they provided and nobody answered phone.  On January 21 the sales person tried to call customer yet again but nobody answered phone.  This time he was able to leave message.  On January 22nd both sales manager and sales person tried calling customer and were unable to contact them.  They did not return our calls nor did they come back to the dealership so we sold the vehicle to another customer.

credit agreement signed by customer legally provides us the right to pull credit.even though the customer signed a binding legal contract to purchase vehicle, we allowed them to return vehicle because they were not happy.  we returned the entire customer down payment.

Complaint: [redacted]
I am re*ecting this response because:This dealership is deceitful and have no clue as to what customet service is. Roger Beasley Hyundai-Kyle did not attempt to...

deliver my vehicle 4 times and the only reason I picked up the car is because the dealership had me in a unregistered, no inspection and wasn't given a temporary tag either. This dealership has done so much since April 22 to *uly 9 of 2016 is ridiculous! The dealership also added more than a 1000 miles on the 2013 Hyundai Elantra Limited that I have now. My paperwork states 45, 315 as the odometer reading when I got the car. When I picked up the car the odometer read 46, 799 miles. If the car was supposedly being serviced and I only saw the car once in *une, when the salesperson "[redacted]" attempted to deliver the car to me and the car wasn't completed and it also has been damaged. (since then the additional damage they caused has been re-painted but that doesn't excuse all the frustration, time, and money the dealership has done) I had to take the car to get the tires checked because a light came on indicating low tire pressure *ust today and the Sear's Automotive location told me and bought to my attention the tires are bad and need to be replaced. WHY AM I NOT SURPRISED?! This situation isn't resolved at all and when I picked up the vehicle the so-called general manager asked me (in a sarcastic tone) "what would you like for ne to do?!" Really?! As a general manager I would hope you would have already figured out what you could do to keep a happy customer.
Regards,
[redacted]

I have included a copy of the agreement that Ms. Ureste signed when she purchased her vehicle. This agreement outlines the amount that will be refunded upon notice of cancellation. She has been paid all the money that is due to her