Rockport Auto Claims

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Good for you, your the third person Do you also want to threaten me directly instead of handling through *** like every honest company would do?
Regards,
*** ***

We cannot provide additional photos because this vehicle has already been repaired. We are awaiting the final repair bill to send to ***

Complaint: ***
I am rejecting this response because you have no evidence to substantiate your claimI have emails dating back to 10/asking for the picturesAgain, if you are unable to substantiate your claim with evidence, you will receive no further damages from meI have been emailed by *** and informed that she will only be seeking the admin fee and appraisal fee from me furtherI have informed her that I will need to speak to her supervisor so that we can resolve this claim completely.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

*** ***, I have attached a copy of your inspection slip there was no damage to the vehicle when you rented it, but there was when it was returned Again Drivo is not saying you had an accident or did this damage This may of occurred while the vehicle was parked, but you are still responsible 100% for the damage regardless of fault. Respectfully, *** ***Claims Manager

Complaint: ***
I am rejecting this response because: *** took my proof of insurance when I rented the car from *** When someone rents a car they provide insurance in car of accidents regardless of fraud as in this case Sending me to collections to fraud and will not accepted Contact *** as is the law in both Texas and California.
Regards,
*** ***

We are continuing to pursue the at fault party on this claim. I have instructed *** to contact *** for the Diminished Value and Loss of Use

As stated in my prior response, we are working with Farmers to get this taken care of

I have instructed the representative handling this file to accept the offer from [redacted].  Once payment is received from [redacted] for $520.99 this claim will be closed.

Complaint: [redacted]
I am rejecting this response because:Attached is the estimate I received from Rockport showing the back bumper included in the physical damage. Also attached is the form I signed stating that the back bumper was prior damage. When asked for an itemized list of physical damages paid for all I received from Rockport is a written statement that they removed it, but have yet to receive an itemized list. Also, they are asking $1495.71 for diminished value when their form states the diminished value is only $536.96? Attached is a detailed report stating that after fixing the vehicle they listed the vehicle for the same price they bought it for so how can their be diminished value? Also, they rented the car to me with prior damage to the vehicle therefore the value cannot be of that importance? The crash was not my fault, I was parked at a red light therefore it's not fair to have to pay towards this crash. 
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because:Once again, I am not claiming that I'm not responsible for damage incurred while the car was in my possession. The bumper scratches occurred while it was parked, and I take full responsibility for that damage. The fender damage was not present when I rented the car, nor when I returned it. The inspection slip I signed when I returned the car did not include fender damage.I am unable to open this attachment.
Regards,
[redacted]

The damages to the vehicle are $3,365.34 which was paid by [redacted] the at fault party, [redacted] covered the Loss of Use, Appraisal Fee and Admin Fee.  Diminished Value was not covered by either Insurance Company.  The prior damage to the rear bumper was removed from the...

damage amount.  Diminished Value is owed per the Rental Agreement.  Rockport Auto Claims no longer has this file you should have received a notice from the collection agency handling the claim.

Ms. [redacted] rented this vehicle with 356 miles on the vehicle.  The vehicle had no prior damage, this was a new vehicle.  Ms. [redacted] was contacted via email on July 24th, 2016 along with her insurance company [redacted].  All the supporting documents were sent to her insurance company [redacted]...

for review including photos of the damage.  [redacted] was also given the opportunity to go view the vehicle in which they never sent an adjuster to view the vehicle.  We settled the Physical Damage portion with [redacted], but Ms. [redacted] did not have coverage for Loss of Use, Diminution of Value, Appraisal Fee or Admin Fee.  In the spirit of compromise Rockport Auto Claims will be closing this file.   Respectfully, [redacted]

I agree that there were scratches on the vehicle, but the damage Ms. [redacted] is being charged for is new damage.  I reviewed the check out video and this damage was not on the vehicle at the time of check out.  In the spirit of compromise we are willing to waive the Loss of Use, Diminution...

of Value and Appraisal Fee.  However Ms. [redacted] will still be responsible for the Admin Fee of $120.92.  I will have the rep handling the claim contact her and send a revised bill to reflect the negotiated amount.

Complaint: [redacted]Dear [redacted] Salsberry of Revdex.com,I am rejecting this response because Bentley Auto Claims (BAC) did not respond to my five-points response of March 30th, 2015, hence did not respond to my original complaint.The response of BAC on April 1st, 2015 was drifted from my original complaint filed with Revdex.com on March 22nd, 2015.  I would like to bring the following three more points, in addition to my original complaint and five-points response submitted earlier.1.  [redacted] of BAC told me that she would work with my insurance company and Discover Card to get the bill paid at the first place.  Then she acted on that as indicated in her early responses.  Sothere are two disputes:No. 1.  The 1st dispute is between me and BAC.  BAC said I should pay if my insurance company did not pay, but my insurance company never told [redacted] that it would not pay, it simply asked for the documentation from BAC so that it could process the payment.  AAA was waiting for the documentation from BAC. Because of this fact, BAC should have no reason to chase me.No. 2. The 2nd dispute is between AAA and BAC.  Now BAC has claimed that they already provided all documentation to AAA.  I have no information to verify BAC’s claim and am in no position to make judgement on this dispute.  The point here is that BAC should contact AAA regarding this issue, and should not chase me.   Therefore, BCA is using its claim in the 2nd dispute to rebut my argument in the 1st dispute.  2.  AAA paid the second payment of $726.77 in July of 2015 in order to prevent me from being chased by BAC.  AAA’s letter to me made it very clear that AAA simply wants to protect me, their client. 3.  I noticed just now that my complaint about BAC is very similar to the most recent complaint about BAC (dated 2/23/2015) from another consumer posted on Revdex.com website.  Both complaints fell into the category of “Billing/Collection Issues” and BAC sent that consumer to Collections too after getting full payments from the consumer and the consumer’s insurance company.  I again ask BAC to resolve the issue as originally requested: waive $218.03 and repair my credit. Thank you and regards,[redacted]

This [redacted] I am the claims manage for Rockport Auto Claims.  I am now handling this claim.

Complaint: [redacted]
I am rejecting this response because: the coverage states: collision OR DAMAGE (emphasis mine) to the rental vehicle subject to exclusions contained herein.
Regards,
[redacted]

[redacted] rented a vehicle from Drivo Rent A Car on 08/03/2015.  At the time of renting the vehicle he was asked to sign and agree to the terms and conditions of the rental rental agreement which he did.  This vehicle is a 2016 Hyundai Elantra with 3,074 miles on it and no damage was on...

the vehicle when he took the vehicle.  Drivo is not saying that [redacted] caused the damage, but the rental agreement states "In the event of LOSS OR DAMAGE to vehicle while on rental, whether or not due to the fault of the customer, customer shall pay Lessor, on demand the amount of such loss or damage"  We work with the insurance companies, credit card companies as a courtesy to the renter to get the claim paid.  In the case there is not coverage for the entire claim the renter is responsible for the balance. I have attached photos of the damage, which was two scratches to the front bumper and a dent on the front fender.  We do not write the damage appraisals this is done by an independent appraisal company.  [redacted]'s insurance company AON reviewed the photos and the appraisal and agreed the supporting documents were inline with the damage and paid accordingly.  I received a credit card authorization form for the balance of $585.60 this morning and have sent this to Drivo to charge.  Once I receive the receipt this claim will be paid and closed.  I'm not  sure what discrepancy [redacted] is referring to, everything is inline and supported.  Physical Damage - $2,412.53 (Harrington Appraisal) - paid by AON less $250 deductible, Loss of Use - 8 days @ $30.00 = $240.00 - paid by AON, Diminution of Value - $540.60, ($22,525.00 ACV 10% $2,252.50 x mileage modifier .96 x .25 minor damage), Appraisal Fee - $45 (Harrington Appraisal's fee)  Admin Fee 10% of Physical Damage = $241.25 (Rockport Auto Claims Admin Fee)We will not be refunding [redacted].

Complaint: [redacted]
I am rejecting this response because: If the claim is still being investigated then I would like the “final demand” of payment within 10 days to be retracted. My insurance company has told me multiple times that they are willing to pay a claim for diminished value should they be provided the documentation they are asking for. I believe Rockport has said this hail damage will be applied to Carfax, Farmers has asked that this documentation be provided to them. Rockport then made a claim that the vehicle is part of a “buyback program that cannot have more than two accounts of hail damage” again Farmers asked that the documentation be provided to them. The only documentation that has been sent to farmers is a “diminished value worksheet” that was conjured up from some Georgia case law – this should not justify them handing over money to a corrupt “business.” Please provide farmers with documentation related to the Carfax and buyback program claims. Rockport is not cooperating fully with my insurance and are trying to extort money out of innocent people.
Regards,
[redacted]