Rockport Auto Claims

This company appears to be a serial scammer and potentially insurance fraudster filing fraudulent insurance claims on behalf of car rental companies (in my case Ace Rent A Car, Tampa, Florida)

Returned the car in perfect condition, received a receipt and a paid rental agreement. A week or so later out of blue comes an email from Rockport claiming over $1500 in damages for alleged scratches on Ace Rent a Car vehicle. On fake “documents” submitted there is not one name of a person listed. Scammers.

I have attached the hail reports for April 9th, Your insurance company has reviewed all the supporting documentation and is sending payment for the Physical Damage less your $deductible I have instructed the rep handling this claim to lower the Diminished Value to 10% of the Physical Damage in the spirit of compromise

Complaint: [redacted] Dear *** Salsberry of Revdex.com,I am rejecting this response because Bentley Auto Claims (BAC) did not respond to my five-points response of March 30th, 2015, hence did not respond to my original complaint.The response of BAC on April 1st, was drifted from my original complaint filed with Revdex.com on March 22nd, I would like to bring the following three more points, in addition to my original complaint and five-points response submitted earlier [redacted] of BAC told me that she would work with my insurance company and Discover Card to get the bill paid at the first place Then she acted on that as indicated in her early responses Sothere are two disputes:No The 1st dispute is between me and BAC BAC said I should pay if my insurance company did not pay, but my insurance company never told [redacted] that it would not pay, it simply asked for the documentation from BAC so that it could process the payment AAA was waiting for the documentation from BACBecause of this fact, BAC should have no reason to chase me.NoThe 2nd dispute is between AAA and BAC Now BAC has claimed that they already provided all documentation to AAA I have no information to verify BAC’s claim and am in no position to make judgement on this dispute The point here is that BAC should contact AAA regarding this issue, and should not chase me Therefore, BCA is using its claim in the 2nd dispute to rebut my argument in the 1st dispute AAA paid the second payment of $in July of in order to prevent me from being chased by BAC AAA’s letter to me made it very clear that AAA simply wants to protect me, their client I noticed just now that my complaint about BAC is very similar to the most recent complaint about BAC (dated 2/23/2015) from another consumer posted on Revdex.com website Both complaints fell into the category of “Billing/Collection Issues” and BAC sent that consumer to Collections too after getting full payments from the consumer and the consumer’s insurance company I again ask BAC to resolve the issue as originally requested: waive $and repair my creditThank you and regards, [redacted] ***

Farm Bureau has agreed to pay for the Diminished Value and Loss of Use The renter is responsible for the admin fee per her rental contract In the spirit of compromise we will settle for $on the Admin Fee I will have the representative handling the claim send ** [redacted] a revised letter.Respectfully, [redacted] ***Clai [redacted] Manager

Ms [redacted] purchased insurance online with a company called "Protect Your Bubble Insurance" Protect Your Bubble has closed the claim, because they are waiting on proof that Ms [redacted] traveled more than miles during her rental I have attached a screen shot from their website It took me a while to find the exclusionI have also attached a copy of the email I received from [redacted] at Protect Your BubbleI have since then informed my client Drivo Rent A Car to make renters award of this with Protect My Bubble in the future She also purchased SLI which was purchased from Drivo, this is to cover any damage to another vehicle or property The $charge is just an authorization on the credit card, once the claim is paid this will be removed I understand how frustrating this can be, but per the contract Ms [redacted] is responsible for all damage regardless of fault It would be best if Ms [redacted] contacts Protect My Bubble and find out exactly what documentation they need to prove she was traveling more than miles in order for them to take care of this claim I was told the gas recept Ms [redacted] provided was not sufficient Drivo appreciates your business and the staff here at Rockport Auto Claims will do what we can to help resolve this issue Thank you! Wanda Reyna

All documentation was sent to AAA Bentley Auto Claims, LLC is NOT an insurance company We handle the claims for ACE Rent A Car who is self-insured We simply work with the insurance companies and credit card companies as a courtesy to the renter's so that they are not out of pocket for the full amount of the claim I find it odd that AAA paid this claim even though no further documentation was sent to them The contract you have with your insurance company is between you and AAA The contract (Rental Agreement) is between you and ACE Rent A Car And this is what we enforce AAA was asking for documentation that was irrelevant to this claim The terms and conditions state what is owed They were asking for fleet utilization logs which has nothing to do with the Loss of Use ACE Rent A Car was not asking for Loss of INCOME They were seeking Loss of Use while the vehicle was in the shop being repairedI think your issue should be with AAA not Bentley Auto Claims

Complaint: [redacted] I am rejecting this response because:I have no idea who this is, but I suggest you speak with either [redacted] ***r or [redacted] They both told me just today - they will not deal with [redacted] and they are coming after me directly even though that is incorrect This was just today Regards, [redacted] ***

This was sent to collections because [redacted] said "her insurance told her she did not have to pay anything else on this claim I explained to her per her contract, I also explained to her that I wouldwork with her, she said no send me to collections I'm not paying I told her ok I will forward today, she said that she will call her attorney and have him call me because she feesl that she should not owe anything ." This was after several months of [redacted] tryed to get this settled between AAA and Discover Card Several messages were left for the adjuster Rebecca at AAA with no return phone calls Discover Card was waiting on [redacted] ***'s monthly billing statement to complete the claim for her deductible [redacted] never sent in her documents.This file was sent to a national collection agency Their charge for handling the claim is 30% of the balance This is a collection fee not interest If [redacted] wants this off her credit it needs to be paid.I have attached a copy of the terms and conditions of the Rental Agreement

[redacted] rented the vehicle from 5/20/to 5/27/ The vehicle was returned on 5/27/with scratches and a dent on the rear passenger side wheel well I have attached photos of the damage Ms [redacted] 's insurance reviewed all the supporting documents and photos, however the claim was not covered because it was under Ms [redacted] 's deductible A copy of the check out video was emailed to Ivana[redacted] @gmail.com for review This damage was not there when the vehicle was checked out [redacted] is not blaming Ms [redacted] for the damage, but renter is responsible for damage 100% regardless of fault The vehicle was probably hit while parked Ms, [redacted] should have benefits with the credit card used to rent the vehicle with This was stated in the first letter that was sent to Ms [redacted] Ms [redacted] was disputing the damages and said she would send in a letter of dispute, which was never received After we received the denial from [redacted] , a letter was sent to the renter stating insurance did not pay with no response from Ms [redacted] A final demand was then send on 7/11/with no response File was sent to collections on 7/25/

Ms [redacted] rented this vehicle with miles on the vehicle The vehicle had no prior damage, this was a new vehicle Ms [redacted] was contacted via email on July 24th, along with her insurance company *** All the supporting documents were sent to her insurance company *** for review including photos of the damage [redacted] was also given the opportunity to go view the vehicle in which they never sent an adjuster to view the vehicle We settled the Physical Damage portion with ***, but Ms [redacted] did not have coverage for Loss of Use, Diminution of Value, Appraisal Fee or Admin Fee In the spirit of compromise Rockport Auto Claims will be closing this file Respectfully, [redacted] ***

The administrative fee is 10% of the Physical Damage This is our fee for handling the claim We do not have a contract with the at fault party, the renters insurance company or the renters credit card company We work with all parties involved to get the claim resolved In the event there is no coverage for any items related to this claim the renter is responsible This claim should of been resolved within days, but [redacted] took four months to just pay the physical damage The representative handling this claim worked with [redacted] to get the Loss of Use and Diminution of Value paid, then worked with Progressive which there was no coverage for the remaining items and then worked with American Express who denied the admin fees The representative even offered to negotiate the administrative fee with you and you still refused to pay I understand that you were not at fault for this accident, but per your contract with [redacted] you are 100% responsible for all damage

Complaint: [redacted] I am rejecting this response because:No damage was noted upon return of the vehicleIf this is for more that a scratch, it would have not been missed during the returnWe have no idea how this damage can be attributed to us, our credit, our household for something not disclosed during check-inI understand that you are just the collection point of this consumer fraud operationThat point will be noted in my complaint to the New York Attorney General [redacted] Rent A Car in New York makes the claim, [redacted] in Florida concocts an estimate, and Rockport Auto Claims in Texas processes the alleged claim against the consumer without looking at the validityNow, [redacted] paid a claim to Rockport Auto Claims in the amount of $on August 14, on this issueThat amount must have been negotiatedIt appears to cover the damage and $for something (perhaps the $weekly rental cost that was our rental rate - although Rockport Auto Claims wants $per day)But the issue is truthfulness hereRockport Auto Claims has stated in the previous correspondence on 8/21/2017, that they no nothing of ***The submitted [redacted] document is dated July 14, [redacted] would have sent this letter to Rockport or [redacted] Rent A Car tooAs such, the Rockport response does not hold to any standard of being truthfulWe are not claiming that the damage was ever present when we had possession of the rented vehicleWe are claiming that the damage never existed at all.Consumers and lenders (e.g., credit accounts, property, etc.) need protection against this type of predatory practice Regards, [redacted]

Complaint: [redacted] I am rejecting this response because even though they have acknowledged that I am not the at fault party, I have... yet to receive written notification from Rockport Auto that they have withdrawn their demand for payment from me personally. I have nothing to do with their dealings with the at fault party, as I have fulfilled my obligations per the contract. Regards, [redacted] ***

As you can see in the photos, this is not just a scratch. Rockport Auto Claims does not write the estimate for the damages, we only process the claims. We were not aware of you having purchased protection from ***, otherwise we would of sent all the supporting documents to ***. A copy of the check out video was emailed to you showing there was no damage to the vehicle when the vehicle was checked out.

I just spoke with *** at *** We will try to work this out with *** I have contacted the collection agency to close the file on their end I have requested the final repair invoice from *** showing the actual repair cost and the actual days in the shop for repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution is satisfactory to meI will accept as long as Rockport Auto Claims sends a letter with the company’s head on it to be sent to my email address on file stating that this claim will be closed after the $is paid from the *** insurance companyThank you
Regards,
*** ***

I am currently investigating this claim It is my understanding that Diminished Value is not covered under first party claims with insurance companies We will continue to work with Farmers on this to get the Diminished Value paid if there is coverage I have attached a copy of the
terms and conditions of the Rental AgreementDocumentation was sent to Farmers proving the Diminished Value

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would appreciate a letter from Rockport Auto Claims stating the settlement and showing a zero balance due
Regards,
*** ***

If the insurance company does not pay the balance of the Physical Damage or the admin fee you will still be responsible per your Rental Agreement that you signed. See attached terms and conditions "Responsibility for Damage OR Loss, Reporting to the Police" You are responsible for all damage to the vehicle, missing equipment and any administrative expenses connected with any damage claim, whether or not your are at fault

Ms*** purchased Partial CDW which would cover the first $1,of her deductible She did not have a collision, she rain over something on the road which caused damage to the vehicleThis is a comprehensive loss and is not covered under CDW She also purchased SLI which is
Liability Insurance that would of covered damage to another vehicle if she had been in a collision I have attached her Rental Agreement along with the terms and conditions. Respectfully, *** ***