RockAuto

This is my second time ordering, I have had no problems once again. Ordering is quick and easy, products always arrive without issue. Great job Rock Auto !!!!! Look forward to ordering again in the future.

Great business. Parts ship quick and are at my door in 2 days. Prices can't be beat. I will get all of my auto parts from rock auto.

Review: I have purchased two brake kits from Rockauto. One brake kit is perfectly fine. but for the other brake kit, which was noticeable opened and used. I have send it back and got a second pair of pads from them. Again! opened and used!! I have sent the customer rep. the pictures for the pad again. But different customer rep( her name is [redacted], claimed she is the manager and refused to admit that the pads was being used. and told me that the manufacture claimed the pads are usable. If I have want to return the kits, I have to pay for the shipping out of my own money. (about 50 usd shipping fee ). Why I have to pay full price for a used product? Also it is a safety issue when the pad was not brake-in properly(used). I have been a customer for Rockauto for a while. everything went smooth except they starting sending out used pads.

They failed as a business with trust.

First, selling a used pads as a new product?

Second, refuse help customer when they even notices their product was used.

Third, lying about on their policy which saying they will cover the shipping if it is their mistake.

I will never take any chance to shop from them again.Desired Settlement: Correct their way to treat customer. investigate, have better manager who will look into the fact and have better customer relationship skill.

Pay me back the shipping fee/ refund my money, which they claim on their policy.

Business

Response:

The

brake pads the customer received are brand new products that shipped

to him directly from the manufacturer. He can return them, but he

will be responsible for shipping costs since we shipped the new pads

the customer ordered.

We

paid for a return and reshipment for the first set he ordered as a

courtesy, but the pads and rotors the customer returned were

inspected by the manufacturer and confirmed to be new products.

Photos of the second set of pads were also shared with the

manufacturer, who again confirmed that they are new products.

We're

not sure why the customer thinks the pads were used but if the customer

is referring to the scorching on the pads, the scorching is a result

of the manufacturing process Powerstop (the manufacturer) uses to

enhance the pre-burnish on the pads. It effectively burns or cures

the first ½mm of friction material to aid with brake pad break-in.

It is a value added process that they do on all their pads. It makes

the friction surface appear grey/black instead of beige.

Consumer

Response:

Fast shipping and great selection, low prices.

I have used RockAuto for several years for parts on several vehicles. I have ordered both online and by phone. I have even had occasion to return unneeded parts. In every instance they have been courteous, prompt and have given the best prices and service one could ask for. I highly recommend them to friends and family.

Fast shipping easy to deal with and right part shipped will shop again

Awesome to deal with

I have ordered many parts from rockauto. They are always willing to correct any unforseen problems quickly and efficiently.

awesome experience. lots of good deals and no hassle. will definitely be back!

Very good! The goods are well Packed. Delivered on time!

Good selection of parts, many have more than one choice at different price levels. All prices seem to be very competitive. My parts arrived sooner than estimated and fit perfectly. Rock Auto is great! I will use them again when needed.

Rock Auto, without a doubt, is the best place to do business with! Every part I've ordered came with no damage, very fast delivery time, and was always the right part I selected. Their online parts inventory list is second to none....it's so easy and convenient to use......and a very wide selection of parts for so many cars. I've never had a problem with them and have always been so satisfied with the quality of the parts. I will be a life long customer of Rock Auto. They are, bar none, the BEST!

Great business. Never a problem with parts or shipping

Quality parts with good service.

I 'm a RockAuto customer for a couple of years now. I consider RockAuto my GO TO site for my parts that I need. Never had a problem with the quality and selection of parts to choose from. The prices are very good, and the shipping options are also very good. Keep up the breat job!

correct parts, fast shipping and good price

Rock Auto's website makes it easy for me to look for what I need. I usually find it, and always get what I order, shipped promptly.

Good products, fast delivery and low prices.
I had a problem with a bill. A phone call to them cleared it up in two minutes.

I have been ordering from Rock auto for the last couple years. I order something at least every couple months. Their prices can't be beat. They always ship right away. And above all, their customer service is great and always do their best to take care of you. I once ordered the wrong part but didn't realize till after the return period. They still returned it and sent me the correct part. Great place for auto parts.

Great prices on top brand equipment replacement parts.