RockAuto Reviews (2330)
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RockAuto Rating
Description: Auto Parts & Supplies - New, Mail Order & Catalog Shopping, Automotive Parts and Accessories Stores (NAICS: 441310)
Address: Madison, Texas, United States, 53719-1012
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Very impressed with the price,service,and how easy it is to navigate
their website
The price of the parts I needed, where right in my budget for keeping my 1982 F100 on the road. The Big Name Part STORES really charge more than I care spend! Thanks RockAuto
Amazing service paired along with very competive prices!
Promised delivery was posted for 5 to 6 days, my car was being driven with the new products ordered and already installed in half that time!.
Thank you RockAuto!
I've used this supplier at least a dozen times for my personal vehicles. Good communication, good shipping times, website let's you minimize shipping costs. Efficient and low cost.
Rock auto not only had the parts I needed in stock but were even cheaper than the bone yard I usually go to! They shipped my parts out to me right away and were even two days earlier than quoted. Thank you rock auto.
Review: Placed an order for two groups of four spark plug tube seals.To avoid a problem I called customer service to clarify which item to order.Received today two each spark plug tube seals.I was shorted six spark plug tube seals.Customer service was argumentitive and refused to send the six spark plkug tube seals I am owed.Desired Settlement: Please deliver the six spark plug tube seals I am owed.
Business
Response:
We are sorry this customer was expecting six spark plugs and only received two.
There were two options in our catalog, one which indicated he could buy a
pack of 4 and one which indicated he could buy the spark plugs individually. The customer chose the individual option, in the quantity of 2. Each spark plug cost $4.19, so if he had ordered six, his order cost would have exceeded $25. Since he spoke to a customer service representative prior to placing his order, we gave him a good faith refund for the entire cost of his order, $10.28, without requiring him to return the two spark plugs. This refund was issued back to the Visa he used to place the order, on November 26, 2013. If he wishes to reorder the 4 other spark plugs he needs, he can do so online at RockAuto.com.
Business
Response:
We are glad this customer has received
all the spark plug tube seals he needs, at this point. His first
order, [redacted], was placed for two spark plug tube seals, as
indicated by the attached order confirmation.
We are sorry if there was confusion
over when his second order would ship. He placed his order on
Wednesday, November 27, as he indicated, at 6:10 p.m., the day before
Thanksgiving. No carriers picked up or delivered on Thanksgiving, and
our warehouse was closed both for Thanksgiving and the day after. We
listed a one business day delay for parts that were shipping from
this warehouse, to indicate the closure. If the appropriate delay was not listed, we
apologize sincerely for the inconvenience, but we ensured every
warehouse that would be closed for Black Friday had its corresponding
inventory marked with a one business day delay. The customer chose
First Class Mail as his shipping method, which has no guaranteed ship
time. However, the parts arrived Thursday, December 5, just three
business days after shipping. When RockAuto makes mistakes, we do
everything we can to fix them immediately, including admitting when
we've made errors. We thank this customer for his viewpoint and
opinion, and we hope he will change his mind about doing business
with us in the future.
Consumer
Response:
Great company!
great prices, availability, and selection anywhere
I have bought parts from rock auto in the past and have been very satisfied. everything I purchased was the right fit. the prices are a lot cheaper than the parts store.
The parts were exactly like what I had just purchased at the local auto parts store, same brand, same part numbers, just not as expensive. I returned everything and ordered from RockAuto and even with shipping added in, I went from spending over $750 to just under $500. Parts showed up by the guaranteed delivery date and looked exactly like what I just had from the parts store, same boxes, everything. Unless I need a part that day and I can wait a few days, I will now be ordering from RockAuto.com.
I love RockAuto! I placed an order and was a little skeptical at first, but the parts arrived super fast, and the one problem I had was taken care of in less than a day!! Highly recommend this site to many others, who may or may not be mechanically inclined. Saves you a lot of money as well!
verygoodservice THANKS
Very happy with product and price, would recommend to friends and family.
Rockauto is great! Easy to use, many choices for parts and I have ordered from them about 5 times now. My brother in law uses them too........we are in Canada. We are both sick and tired of getting gouged up here for parts! Excellent service and fast shinpping.
Great prices, fast shipping, very user-friendly website. Excellent on-line auto parts provider. I recommend Rockauto to everybody.
Great product/service/shipping.
Review: I purchased 8 sparkplugs, 8 ignition coils (aftermarket part, standard motor products), and 8 plug seals to do a tune up. [redacted] performed the tuneup. Day later, cylinder 1 misfired. [redacted] Tire diagnosed the coil defective (they tested the defective coil on other cylinders, and it failed) Cylinder 1 spark plug was damaged as a result and needed replacement as well. $300+ to correct the issue (they replaced it with an OEM coil that was $200, all is well). Rockauto said I could return the defective coil. 1 week later, Cylinder 7 misfired, took it to [redacted] automotive to diagnose. I spent extra money to diagnose/test for other possible causes such as smoke tests and Air fuel ratio, etc testing/measuring. Basically checking anything else that could cause a spark plug to foul or cause a new ignition coil to fail. Diagnoses from [redacted] Automotive: Faulty Ignition coil only, spark plug is fouled. I can not afford to keep going back and forth one by one to replace faulty ignition coils as they arrise. Too much labor money involved. At this point, the smartest thing to do is to buy 7 more OEM coils (which I've already ordered) and have Cylinders 2-8 replaced. Rockauto will only allow me to return the 2 faulty coils. I can not wait/afford for the remaining 6 coils to falter. I do not want to keep the 6 coils as backups as I will never use them. I called Standard Motor Products who told me that I must resolve this through Rockauto. Given this gross situation, with 2 out of the 8 coils (25% failure), I feel I should be refunded for all 8 coils. 1 Failure I could accept, 2 is just wrong.Desired Settlement: Refund for the 8 coils + return shipping
Business
Response:
We are very sorry this customer
experienced trouble with several of the ignition coils he purchased.
The manufacturer will not accept returns of functional, installed
parts if they have not been determined by a certified mechanic to be
defective. After several emails back and forth with him and his
mechanics and contact with the manufacturer, we determined that 4 of
the 8 ignition coils were giving misfires. We have set up a return
for him to return 4 of the 8 coils for full refunds, including the
original, proportionate amount of shipping he paid for the coils and
free FedEx labels to return the parts. The customer indicated this
was an acceptable solution.
Consumer
Response:
A ok.All is well,again.Been using Rock Auto for about 8 different orders.
Don't loose a piece. Because if you dio they can't help you. you have to buy the entire thing again Poor customer service. They do ship it fast.
very good company doing business so many times... quality parts fast service easy and simple to find part...