Robinhood Financial Reviews (%countItem)
Robinhood Financial Rating
Address: 85 Willow Rd, Menlo Park, California, United States, 94025-3656
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Robinhood has disabled my account from withdrawing money. I have $228.45 (cash) in my brockerage account and I haven't bern able to withdraw it for a month. I have tried contacting them multiple times over the same period and they haven't responded once. My account has been verified and able to withdraws for over a year, why am I umable to withdraw my money now? Apex Account #:
March 6, 2019
RE: Revdex.com CASE # ***
Dear Mr.
Thank you for bringing this matter to our attention and please accept our sincere apology for any inconvenience this matter may have caused you. At Robinhood, we pride ourselves in customer satisfaction. We would like to let you know that we take customer feedback very seriously and we are always striving to improve our services. Our staff diligently looked into your concerns. Please see below for more details.
Your issue was escalated and addressed in ticket ***. We apologize for any inconvenience this may have caused.
Robin hood offered 3% interest payment on cash in my account that was not being used for purchasing stock. There company does not make available a telephone number on their website and none is available on the Internet for customers to resolve issues. Also every that I have clicked the link on their app for help or contact a message pops up showing a server is not available. I have been trying to contact them for a month. I did receive a reply from an email that I sent them but the response was irrational nonsense that completely circumvented my question.
March 6, 2019
RE: Revdex.com CASE # ***
Dear Mr.
Thank you for bringing this matter to our attention and please accept our sincere apology for any inconvenience this matter may have caused you. At Robinhood, we pride ourselves in customer satisfaction. We would like to let you know that we take customer feedback very seriously and we are always striving to improve our services. Our staff diligently looked into your concerns. Please see below for more details.
On February 12, 2019, you contacted Robinhood customer support inquiring why you did not earn 3% interest on your funds. Robinhood hasn’t launched a cash management program yet. As we said to you previously, we anticipate launching a new program in 2019 and are still figuring out all of the details. Thank you so much for your continued interest and patience while we work to provide you with the best experience possible. In the meantime, we advised you to keep a close eye on our website, blog, and social media, where we’ll be sharing all the details of our upcoming products and features as soon as they arise. In addition, we provided you with a link to a letter from our founders. No further correspondence occurred.For your reference, we don’t currently offer inbound phone support, but our support team is happy to assist with any questions or issues you have. Please feel free to reach out to support team at *** We have found that we can give you faster, more precise answers through email. If you are still experiencing issues with the app, please make sure you have downloaded the latest version.We apologize for any inconvenience this may have caused.
Thank you for giving us the opportunity to serve you. We deeply value your relationship with Robinhood. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ***
Tell us why here...
I have been unable to access my account for several weeks. I have gone though all the typical trouble shooting steps several times and have contacted Robinhood at least half a dozen times. I haven’t received a response. This account is my only access to trades. Denying me access to my account is tantamount to theft.
March 1, 2019
RE: Revdex.com CASE # ***
Dear ***
Thank you for bringing this matter to our attention and please accept our sincere apology for any inconvenience this matter may have caused you. At Robinhood, we pride ourselves in customer satisfaction. We would like to let you know that we take customer feedback very seriously and we are always striving to improve our services. Our staff diligently looked into your concerns. Please see below for more details.
On February 08, 2019, you indicated that you were unable to access your account and you were having issues resetting your password. We explained that we recently experienced some latency issues which may have logged you out of your account. In addition, we noted that you should be able to use both the app and web now.On February 21, 2019, you stated that you were still experiencing difficulties resetting your password. This was because the email address associated with your Robinhood account *** was never verified, so the attempts to reset your password were unsuccessful. A member of our support team resent an email to “*** in order to have that email address verified. No further correspondence occurred. Further review indicates that you were able to access your account and make trades. We are deeply sorry to hear that your login issues were not resolved quickly and we apologize for the inconvenience that this may have caused.
Thank you for giving us the opportunity to serve you. We deeply value your relationship with Robinhood. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at
Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Sincerely
I transferred $2000 from my bank to my Robinhood account. When that happened Robinhood double charged my bank account. I canceled one of the transactions with my bank then I upgraded my account to gold status which means I have $2000 in my account and they give me $2000 to trade with. I bought and sold the stock then when I went to transfer the money back to my bank Robinhood locked my funds. I emailed customer support and there response was to just transfer $1915 more and they will unlock my account. I didn't owe them anything they just want me to transfer more because they won't look into my issue to see I never tried to utilize the $2000 that got canceled from my bank. Now after weeks of trying to deal with there very rude customer support and them taking over 3 days to respond to my message I tried to call the number I found on the internet and after 10 minutes of ringing it goes to an answering machine and no one ever calls back. This is the worst customer service I've ever had. To shorten it up Robinhood has been falsely holding over $2000 of my money hostage for weeks forced me to transfer $1915 more. Now I'm in a real financial bind and I still don't have access to my money even after trying to comply with there ridiculous demands.
March 1, 2019
RE: Revdex.com CASE #***
Dear Mr.
Thank you for bringing this matter to our attention and please accept our sincere apology for any inconvenience this matter may have caused you. At Robinhood, we pride ourselves in customer satisfaction. We would like to let you know that we take customer feedback very seriously and we are always striving to improve our services. Our staff diligently looked into your concerns. Please see below for more details.
On January 25, 2019, two deposits were initiated for the same amount. On February 1, one of the transfers reversed and you were issued a $9 reversal fee. This reversal initiated an ACH Compliance alert and your account was restricted. Soon after, you provided the requested information to lift your restrictions.Accordingly, on February 17, 2019, your account was unrestricted. Shortly thereafter, you withdrew the remaining funds in your account.For your reference, as a one-time courtesy, we are crediting your account with the $9 reversal fee. You are free to do with these funds as you wish, and we hope we can continue your business. Again, we are sorry for the inconvenience and delay you experienced. We strive to provide our customers with a great experience and it appears we fell short of that. Please let us know if there’s anything else we can assist with.
Thank you for giving us the opportunity to serve you. We deeply value your relationship with Robinhood. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ***
Tell us why here...
took 8 days to process transfers.
took my free stock, sold it immediately because the app's customer support service is the worst, now I'm receiving emails about a tax form ill get from acquiring my free stock and selling it a week later.
when all I wanted was my money back because they took weeks to process transfers, they were no help.
had to go to my bank to cancel transfers and my bank got my money back within a day.
random rediculous fees from Robinhood.
I started and got blocked from their services within a month, only bought my free $6 stock, and my robinhood app (the part of it they havent blocked me from) still says im 30 dollars in the hole.
sad story, thought I was going to do something really neat with their app.
Robinhood is accessing a bank account without my authorization. I have two bank accounts set up. I only use one and the other is idle and unfunded. My *** account is well funded. I have only used this account for nearly a year. Without a request or authorization, Robinhood began attempting to pull funds from this idle US BANK account. Which remains unfunded. Although I've contacted Robinhood and requested them cease using the idle account at us Bank. They to this day refuse and continue this odd behavior. Now they have locked my account and are requesting a photo of an id. The program they provide only takes poor quality photos. I've made several attempts and all photos are "too blurry." My account is blocked and I have no access If Robinhood would have just used the bank account that has been available and the only bank account I use, there would be no issue. Please advise.
February 13, 2019
RE: Revdex.com CASE #***
Dear Mr.
Thank you for bringing this matter to our attention and please accept our sincere apology for any inconvenience this matter may have caused you. At Robinhood, we pride ourselves in customer satisfaction. We would like to let you know that we take customer feedback very seriously and we are always striving to improve our services. Our staff diligently looked into your concerns. Please see below for more details.
It appears your bank reversed three transfers due to insufficient funds. This activity triggered an ACH compliance alert and your account was restricted. However, you provided the necessary documents and your restrictions were removed on February 13.For your reference, Robinhood's transfer system is purely passthrough, which means that we are unable to initiate any transfers without your explicit consent through the app. In addition, Robinhood is not responsible for, nor do we have the ability to monitor the health and status of your bank account. It is your sole responsibility to ensure that the transfers that you initiate from any linked bank account will be completed successfully, and that you've chosen the correct account prior to initiating the transfer.Regardless, we apologize for any inconvenience this may have caused.
Thank you for giving us the opportunity to serve you. We deeply value your relationship with Robinhood. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at
Dishonest company unable to transfer money to my bank account have been in contact with Robinhood regarding lockout of account since December 2018 as of January 23rd 2019 still problem exists
February 4, 2019
RE: Revdex.com CASE # ***
Dear Mr.
Thank you for bringing this matter to our attention and please accept our sincere apology for any inconvenience this matter may have caused you. At Robinhood, we pride ourselves in customer satisfaction. We would like to let you know that we take customer feedback very seriously and we are always striving to improve our services. Our staff diligently looked into your concerns. Please see below for more details.
Further review of your account shows that your transfer activity on November 15, 2018, triggered an ACH compliance alert, and because of this our compliance department placed restrictions on your account. Until these restrictions have been lifted, you will be prevented from withdrawing funds from your Robinhood account. We will also unable to close your account.In order to remove these restrictions, we require a clear photo, with all four corners visible, of your government-issued ID, which can be uploaded via the app.
Thank you for giving us the opportunity to serve you. We deeply value your relationship with Robinhood. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at
I would give them less than on star. They wont return my money or allow me to with draw my money back to my account or provide a proper call back number to resolve the issues. Stall tactics is what they do. Recommend never using this company. No customer service what so ever.
every single week I have issue with this application. only reason I use it because of the "free trading". now my account is restricted to make any purchases what so ever. they say visit our help center for more clarity but it does not tell you why and the date you can start trading again. communication is not there and they have no customer service number to reach them at.
January 10, 2019
RE: Revdex.com CASE # ***
Dear Mr.
Thank you for bringing this matter to our attention and please accept our sincere apology for any inconvenience this matter may have caused you. At Robinhood, we pride ourselves in customer satisfaction. We would like to let you know that we take customer feedback very seriously and we are always striving to improve our services. Our staff diligently looked into your concerns. Please see below for more details.
Your issue was escalated and addressed in ticket No. *** We take your concerns very seriously and will provide you with a timely resolution shortly.
I currently pay $25/mo for a service called Robinhood Gold, which gives me an additional *** to trade with. In the last 3 months, I have lost over 40% of my account's value even though I have continued to pump in thousands of dollars to keep my account balance high. I was above *** three months ago and now around $12,000.00. The problem is this - Robinhood assessed a "margin maintenance call" even though I have over double what Robinhood Gold has provided me. I have taken significant losses this year already and what did Robinhood do?.... They took the liberty to sell my own securities, selling portions from various positions I hold without my consent. Even worse, they sold only securities that I am currently at a major loss, avoiding selling the securities in which I am currently at a gain. This is a HUGE PROBLEM for me in terms of my 2018 tax filing because I would have sold 100% of a particular security in which I am currently at a 30% gain. This would have easily been offset by the astronomical losses that I have taken this year. Instead, they increased my losses that I won't be able to offset in my 2018 tax filing. This must be addressed. I need those transactions reversed immediately. I cannot believe they sold my positions for losses when I have positions where I can take a gain that will be offset by huge losses.
January 7, 2019
RE: Revdex.com CASE #***
Dear ***
Thank you for bringing this matter to our attention and please accept our sincere apology for any inconvenience this matter may have caused you. It does not appear that you have reached out to [email protected] for your issue. We highly recommend you reach to support, so one of our support members can assist with your inquiry.
Thank you for giving us the opportunity to serve you. We deeply value your relationship with Robinhood.
Tell us why here...
When I opened an account, I had a typo for the account in the email I use. The correct email is: *** I have since moved from one state to another, but I have the same email. The incorrect email is: ***. Naively, I thought I could open an account with the correct email, so I did so. However, on the incorrect email, K did a trade of their free stock only— nothing more.Then, I sent an email as there is no 1800 number for customer service. In response, they send a terse email asking for me to verify the account with the last trade, last four digits of social security number, etc. I did, yet they tell me that I cannot have two accounts. They state the obvious and keep asking me to reset the password on the incorrect email, which I cannot do as this is not a viable email, and they keep asking for the same verifiable information, etc. I cannot get resolution as this trade could be reported under my social security number, and their refusal to help me is preposterous. No customer service number available —- only email. The responses I received were anything but helpful. What I want is to just give back their “free” stock, delete all my information as I want nothing to do with this company ever. Their customer service is customer disservice.
January 3, 2019
RE: Revdex.com CASE # ***
Dear Mr.
Thank you for bringing this matter to our attention and please accept our sincere apology for any inconvenience this matter may have caused you. At Robinhood, we pride ourselves in customer satisfaction. We would like to let you know that we take customer feedback very seriously and we are always striving to improve our services. Our staff diligently looked into your concerns. Please see below for more details.
Firstly, we apologize for any confusion and inconvenience. At this time, you have multiple Robinhood accounts. Your approved account is the one with the typo in the email:Account Username: ***
Account Email: ***
In order to replace this incorrect email with your actual email (*** we need to take the following steps:
You need to complete the application for the second account you opened under the correct email (*** Because the application is incomplete, we cannot invalidate the email address attached to it. Once you complete that application, we will be able to take your correct email ([email protected]) out of that duplicate account and into your approved account. To complete that application, please do the following:
Go to ***
Select "Already started? Log in to complete your application."
Sign in and follow the prompts
Before the application is complete, you will be prompted to link your bank account. However, This is Not Necessary. If you don't wish to link your bank account, please follow these steps:
On the bank link step, select any bank option that is displayed (like ***
When the sign in page pops up, select “Cancel”
A "Skip this step for now" option should now be displayed on the right-hand side of the screen. Select this option to proceed with the application
That should complete the application. As soon as you do this, contact us confirming that you have finished the application. This will allow us to close the duplicate application and take the correct email address (*** off of the duplicate application.
Once this is done, we will be able to replace the wrong email on your approved account with your correct email. In order to ensure the security of the accounts, the last step would be that you confirm the following information:
Your zip code
The last two trades you’ve made
The last two deposits you’ve made
You have provided this information before, we just need you to verify it for security purposes at the end of this process. However, if you forget this information, we will also accept photos of both the front and the back of your ID.
After this is done, your approved account will have your correct email (***
We need to take all of these steps because your correct email *** is associated with an unapproved, incomplete application. Since it is associated with that duplicate application, our system will not allow us to use it with your approved application as well.
If you have any questions, please, feel free to contact us. We are happy to help.
We apologize for any inconveniences this may have caused.
Thank you for giving us the opportunity to serve you. We deeply value your relationship with Robinhood. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].
On December 14, 2018, I transferred $5,000 from my checking account at Bank of America to Robinhood Financial. My account at Robinhood shows a balance of only $1,000. I’m dissatisfied with them land tried to transfer the $5,000 back to my checking account at Bank of America. When I tried, I got a message that $0.00 was available to transfer back to my checking account.
December 31, 2018
RE: ***
Dear ***
Thank you for bringing this matter to our attention and please accept our sincere apology for any inconvenience this matter may have caused you. At Robinhood, we pride ourselves in customer satisfaction. We would like to let you know that we take customer feedback very seriously and we are always striving to improve our services. Our staff diligently looked into your concerns. Please see below for more details.
Further review of your account shows that you currently have an Instant account. With this type of account, you have access to up to $1,000 instantly available in Buying Power. If your deposit is over $1,000, the remaining balance will be available in 4-5 trading days. When you initiated your transfer, the first $1,000 were instantly available in your Buying Power, and the remaining $4,000 was reflected December 28, 2018.If you wish to increase your instant deposit amount, we recommend upgrading to Robinhood Gold. With Gold, your instant deposit amount is the same as your Gold Tier–up to $50,000. This means that if you’re using the $2,000/month Gold tier and deposit $3,000, you’ll have access to $2,000 instantly and the remaining $1,000 after normal settlement. You can increase your instant deposit amount by increasing your Robinhood Gold tier.That being said, we are sorry for any inconvenience this may have caused.
Thank you for giving us the opportunity to serve you. We deeply value your relationship with Robinhood. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely
I have examples how this company maliciously avoided helping me when I experienced difficulties using there software. I purchased a call option at 8 am. Shortly after my account was locked out. Every attempt to sell the option failed and I was sent a message my account was closed out.(I have all the pictures) after the stock fell for a loss, I lost and then owed a significant amount of money to the company. Immediately after I contacted them the 3rd or 4th time in an 8 hour day, after taking a loss off $300. They released my account and refused to explain why they couldn't remedy the loss of money as a result of their systems malfunctioning.
One night I tried transferring *** from my Robinhood account to my bank account and it did not let me saying my account is disabled. I emailed support and they replied asking me to contact my bank and ask them why my last deposit got reversed. The account was overdrawn. I replied, no response. I then tried to withdraw my money to go elsewhere and I got an error withdraw disabled. Now that freaked me out. Why would it be disabled? I contacted support, no reply. I tried again this time it said account closed. I email support, no response. I call, it tells you to email support and then hangs up on you. I try to withdraw again... Now my account says deactivated. This had to be illegal to hold my money and not allow me access to it or anyone to talk to about for almost 2 weeks. This is $5 thousand dollars. How can they do this to people? I just want my money transferred back to my bank. Robinhood nightmare, buyer beware
December 4, 2018
RE: Revdex.com CASE # ***
Dear Mr.
Thank you for bringing this matter to our attention and please accept our sincere apology for any inconvenience this matter may have caused you. At Robinhood, we pride ourselves in customer satisfaction. We would like to let you know that we take customer feedback very seriously and we are always striving to improve our services. Our staff diligently looked into your concerns. Please see below for more details.
On November 16, 2018, you reached out stating you could not withdraw your funds. We explained that a recent reversal triggered an ACH compliance alert, prompting our compliance department to place restrictions on your account. In addition, we asked for an explanation for this reversal.On November 23, 2018, you explained that your account was overdrawn while you were traveling out of the country. With this explanation, we were able to unrestrict your account. Further review of your account shows that your issue was resolved, and that your withdrawal of $5,221.00 completed on December 3, 2018. We apologize for any inconvenience this may have caused you.
Thank you for giving us the opportunity to serve you. We deeply value your relationship with Robinhood. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ***
Tell us why here...
Complaint: ***I am rejecting this response because:only after I threatened to report the company to the attorney general of CA and posted this complaint all over their social media accounts and pictures did they finally release the freeze on my account after almost 2 weeks!Sincerely
I contacted Robinhood more than 3 times between 11/8 and 11/20. They can not be contacted by any other method than e-mail, despite multiple requests for a phone call. They have repeatedly apologized and assured me everything will be taken care of. To date, they have failed to express understanding of my issue, let alone make any attempts to resolve it. Robinhood withdrew $899.26 from my account on 11/7. This was due to insufficient funds from a bank transfer for which they prematurely credited my account. Despite having withdrawn this money from my account, they also gave me a negative cash balance for the same amount. In other words, they devalued my account by 2x the value of the money they were entitled to take back. I have tried to get them to remedy the issue for a couple weeks with 0 success. During this time, my investments have risen by ~45%.
December 3, 2018
RE: Revdex.com CASE # ***
Dear ***
Thank you for bringing this matter to our attention and please accept our sincere apology for any inconvenience this matter may have caused you. At Robinhood, we pride ourselves in customer satisfaction. We would like to let you know that we take customer feedback very seriously and we are always striving to improve our services. Our staff diligently looked into your concerns. Please see below for more details.
On November 8, 2018, you inquired about a discrepancy in your account balance. We explained that the reason you saw a negative balance in your account was because your November 3rd deposit of $779.98 reversed due to insufficient funds. This means that those funds never made it to your Robinhood account. Since you were given instant access to those funds, this amount was removed from your balance and your account was charged a reversal fee.Shortly thereafter, you claimed that Robinhood owed you money because the funds were taken out of your account twice. We explained that the only funds removed from your account were the reversed funds given to your account in good faith. When your deposit failed, these funds were removed. Since you had invested reversed funds, you needed to cover the cost of the purchased securities. For your reference, we don't provide phone support at this time, but we're happy to assist you via email. We've found that we can give you faster, more precise answers with email.Further review of your account shows that your issue has been resolved. That being said, we apologize for any inconvenience this may have caused you.
Thank you for giving us the opportunity to serve you. We deeply value your relationship with Robinhood. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at
Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Sincerely
This company first made multiple unauthorized withdraws from my bank which I was abl to have my bank get back. I still however had over $800 invested in my portfolio but because my bank had stopped those transactions Robinhood closed my account. Dispute multiple attempts to explain I just wish to sell what I have invested and empty my account, they refuse to do so and have already cost me $200 more because I can not sell what I'm invested in. They are in a nut shell avoiding me and trying to just steal my m ok hey because they have no phone number where I can talk to an actual person and know due to the amount it is not worth an attorney but it is just plain wrong.
December 4, 2018
RE: Revdex.com CASE # ***
Dear Mr.
Thank you for bringing this matter to our attention and please accept our sincere apology for any inconvenience this matter may have caused you. At Robinhood, we pride ourselves in customer satisfaction. We would like to let you know that we take customer feedback very seriously and we are always striving to improve our services. Our staff diligently looked into your concerns. Please see below for more details.
On *** you inquired about 7 potentially unauthorized deposits in your Robinhood account. We explained that Robinhood’s transfer system is purely passthrough, which means we are unable to initiate transfers without your consent. If you believed that you did not initiate the deposits, you could contest it. In addition, we explained that our compliance department would restrict your account to determine what caused the deposits should you decide to contest them. You stated that you wanted to contest all 7 deposits. Accordingly, we conducted our investigation.On ***, you advised us to reactivate your account. After a thorough investigation, we determined that your account was not compromised. Therefore, we unrestricted your account.Further review indicates that your restrictions were removed and your issue was resolved. We apologize for any inconvenience this may have caused you.
Thank you for giving us the opportunity to serve you. We deeply value your relationship with Robinhood. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at
I pay a monthly fee to Robinhood for services known as “Robinhood Gold”. One of the benefits of this service, actually the only benefit for me, is to give me “instant deposits”. As soon as I initiate a deposit from my bank account to my Robinhood trading account, it should make those funds available for trading immediately; however, this is not the case. I deposited $3,936 last Thursday (11/15/18). Only $1,200.00 was instantly available for use and that the remainder would be available for use on the 19th, which is today. Keep in mind, the full amount of $3,936.00 was fully deducted from my bank account and processed. Those monies have been gone from my bank account since last Friday morning. As of this moment, I still have not received the remaining difference of $2,736.00. Basically, Robinhood took that money from me but has not put those monies into my trading account for use even though I pay a special Robinhood Gold membership service fee for extra perks like instant deposits. They’re not abiding by their own contractual agreement. Their failure to make my deposit available last Thursday cause me to lose a significant amount of revenue/gain on Friday in excess of $1000.00. That’s the damage I’ve incurred thanks to this breach of Robinhood Gold service agreement.
November 27, 2018
RE: Revdex.com CASE #***
Dear Lenri,
Thank you for bringing this matter to our attention and please accept our sincere apology for any inconvenience this matter may have caused you. At Robinhood, we pride ourselves in customer satisfaction. We would like to let you know that we take customer feedback very seriously and we are always striving to improve our services. Our staff diligently looked into your concerns. Please see below for more details.
On November 15, 2018, you stated that you had initiated a deposit of $3,936.00, but only $1,200 was available instantly. We explained that with Robinhood Gold you have access to instant deposits up to your tier amount, and if your deposit is greater than your tier amount, the remaining balance will be available in 4-5 trading days. In addition, you’ll receive access to new instant deposit buying power once your prior deposits have landed.Further review of your account shows that from May 2, 2018 to November 20, 2018, you were subscribed to the $10/month tier of Robinhood Gold, which had a deposit limit of $2,000. On November 9, 2018, you initiated two deposits totaling $400.00. On November 11, 2018, you initiated another deposit of $400.00. These deposits had not landed by the time you initiated your deposit of $3,936.00 on November 15th, therefore only $1,200.00 of this deposit was available instantly. When you add this amount to the previous 3 deposits, you reach the deposit limit of $2000. The remainder of the $3,963.00 landed to your account on November 21, 2018. Your issue appears to be resolved. That being said, we apologize for any inconvenience this may have caused.
Thank you for giving us the opportunity to serve you. We deeply value your relationship with Robinhood. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at [email protected].
Tell us why here...
I used their services and they recently changed their clearing house (went from apex clearing to their own in-house service provider). They claimed to offer a free transfer from their brokerage accounts to one of your choosing so I decided to have my assets transferred to a different brokerage account. They still stole $75 from me and will not contact me back as i've left multiple inquiries with their company. They do not offer any solutions or help on their customer service email. No phone number is available to contact them.
November 25, 2018
RE: Revdex.com CASE # ***
Dear Mr.
Thank you for bringing this matter to our attention and please accept our sincere apology for any inconvenience this matter may have caused you. At Robinhood, we pride ourselves in customer satisfaction. We would like to let you know that we take customer feedback very seriously and we are always striving to improve our services. Our staff diligently looked into your concerns. Please see below for more details.
On October 30, 2018, you indicated that you did not wish to have your account transferred to our new clearing firm, and inquired about the next steps to ACAT your account. We explained that you need to contact your other brokerage to initiate the ACAT, and we are removing the $75 fee to transfer your assets out of Robinhood until 11/23/18.Shortly thereafter, you advised us to refund the $75 fee you were charged. We stated that our clearing partner will issue your reimbursement, which could be completed in the next three weeks.Further review indicates that your issue appears largely resolved. That being said, if you haven't received a refund in the next three weeks, please contact us and we will investigate further. We are sorry for the delay and any inconvenience this may have caused you.
Thank you for giving us the opportunity to serve you. We deeply value your relationship with Robinhood. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at
I really enjoyed the pricing and ease of use the app offered at first. Then I wanted to withdraw the tiny amount of money I have with them and all of a sudden I'm a possible money launderer. I had one bank account with them for three years and I had to change it. To verify it I had to wait two weeks for micro deposits into my new account while receiving emails telling me time was running out to verify my account before the deposits showed up. I attempted to contact their customer service which you have to wait days to receive a response from because they don't offer live service through chat or phone. No PHONE customer service. I verified I owned the account through documents, micro deposits, and personal ID and they still refused to release all of my funds out of personal preference because my old account wasn't closed. Maybe they wanted a blood sample IDK. $77.00, they accused me of laundering $77.00 because I set up a new account. My feeling is and I expressed this to them that they make it nearly impossible to withdraw money to deter people from taking their money back. It's ridiculous. No other investment account I have makes it this difficult to retrieve your money. The only one close is *** but they at least have live customer service that is willing to actually help you.
Robin hood has been holding my money for months now. They restricted my account from purchasing, withdrawing and depositing. I have emailed them and left comments in the help center several times with no success. I hate that this happen because they were good until now. The fact that you can't get a hold of anyone is extremely annoying.