RJR Passports & Visas

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The price listed on June [redacted] was not $range, it was $15,Of course the dealer can change the price any time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

On very rare occasion we have someone complain about out company Its very rare as your office can see Each time its always the same circumstances; the traveler always misunderstands our role and responsibility in the visa process So I wanted to directly respond to what this traveler has said (and I must admit that I am more than amazed that he has complained as he was so cordial and complimentary when he dealt with our office.He wrote: We went to RJR International Passport and Visas for visas for ChinaI needed a work visa, my wife a tourist visaWe were told by the proprietor, [redacted] , that the Chinese were now only issuing visas in packets of to be used over a ten year period, and that since the US was no longer adding pages to passports, we would need to get new passports since ours would expire in two yearscomment: This is not at all what happened, although I can understand why he thinks it is What happened was that their passport disnt have sufficient pages nor remaining validity to support a request for a year visa As well, he has stated that he was getting a "work" class visa He did not get that kind of visa, but rather a "business" class visa which type and validity was based on the Chinese Consulates interpretation of the type of visa issued, and I have no say in that matter.He further wrote: Trusting his knowledge of the situation, we went ahead and bought new passports When the visas arrived, there was a generic note attached from the Chinese Embassy stating that if our old passports expired before we used up the ten visas, we should bring them with us to show along with our new passport.Comment: The note on his passport is placed there without any authority being added to the note such as "Chinese Consulate General" and on top of this the Consulate in Chicago (which is where these visas were issued), is the only Chinese Consulate in the USA that puts this little sticker on the visa We have tried to get authoritative evidence from the Chinese government to no avail, but have checked at the other Chinese Consulates in the USA and have been told that they don't put this stick on the visas As well, we have no history of this matter as this year visa was only started by China a little over a year ago, so we are cautious and asked these people if they plan to return to China in the future and if they do they would be better off to get a passport which allowed this kind of visa to be issued We didn't make them do anything, and the advise I gave them was sound and has been given to hundreds of other people who have appreciated our insight He further wrote: In addition, since I would be working in China on a short term basis, I needed a working visa, not a tourist visaWorking visas are only good for one visit [redacted] should have known this since he is in the business of facilitating the issuance of visasTo make a long story short, neither of us needed a new passport.Comment: The visas that were issued as previously stated were issued by the Chinese government not by our company, and the visa was not a "work" visa He is confused about these terms In closing I have no idea why he would want his money back as he was issued new US passports for years and Chinese visas for years as well I don't know how to compensate him as he has no loss I think I may be out of space to comment

The gift card is an American Express gift card that can be used anywhere

We are holding no deposit for [redacted] nor do we owe him delivery of a vehicleIt is true that the Altima was mispriced online (in error) when [redacted] originally saw the listingWe understand that this may have been frustrating for [redacted] and we apologize for the error, however Plaza Auto Mall is not obligated to honor pricing that is inaccurate – as is stated in our disclaimersNor does this change the fact that, unfortunately, this particular vehicle will not start, cannot be driven, and did not pass inspectionWe have since taken the vehicle down from all websites until it can be repairedWhen it is repaired, we will make it available again online and on our lot – at the correct priceIf [redacted] is still interested at that time, he is welcome to visit and purchase the vehicle at the appropriate and fair asking priceIf not, we will be happy to suggest another vehicle from our large assortment of quality pre-owned inventory

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Our Customer Care Manger attempted to contact [redacted] on February 1st but was unsuccessfulThe gift card was mailed to the address provided through the complaint

As this complaint is now being handled in Small Claims Court, we currently have no response for the customerUnfortunately it is out of our jurisdictionWe recommend the customer close this case out and allow Small Claims Court to resolve this matter going forward

The final payment was sent to Nissan Motors as agreed, please see attached. Plaza Auto Mall honored all negotiated components of the deal.

When [redacted] brought her vehicle to Kia Service, she was told that her [redacted] warranty would not cover the repairs she requiredWe recommended she return to the independent repair shop where she previously had work done and where her warranty was likely to be effectiveShe declined to do so despite being fully aware of the financial risk she was taking by leaving her car with Plaza Kia Service She told us to proceed with the repairs and that she would take up the warranty issue with [redacted] personallyThe waiting period the customer experienced was caused by a delay in parts deliveryWhen we learned that her parts were going to take 6-days to be delivered, [redacted] was offered a loaner vehiclePlaza Kia was prepared to provide her with a loaner at no cost, despite her being out of warrantyHowever [redacted] could produce no personal credit card or insurance information, which are legally required in order to secure a loanerOf her own accord she chose to rent a loaner vehicle through an outside rental company under a family member's namePlaza Kia cannot and will not reimburse for outside rentals During the 6-days that it took for her parts to arrive, [redacted] continually called a number in our service department that was not active because the employee had been transferred to a different departmentWe apologize for any inconvenience this causedHad she called the main line, any and all of her concerns would’ve been addressed and answered Ultimately, all of [redacted] ' required repairs were completed and her car was fixedIf she wishes to contest her warranty coverage she must take it up with [redacted] directly

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] My issue is that it was not explained to me that pre-payment was required, and that my car would be held for daysStrangely enough, the glass arrived the next dayI think that is highly suspiciousWe can close this case, however, I would like to have my issue posted as a commentI believe that it is illegal to hold a car and demand pre-payment without previously explaining the terms of the purchasePlaza Toyota needs to be clearer with their policies before asking customers to make a decision Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] My response is attached to this email along with my evidence Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I sent them a letter complaining of the situation as well as contacting consumer affairs and no response as of yetI just want my money refunded on the warranty part they placed in my carMy extending warranty told them not to replace the power steering pump because it was still under warranty with the last service repair shopBut they still replaced it then charged me for the partThen they told me to call the last service shop and explain the situation so they could reinstate my money backWhich I contacted the service shop and they said they cannot do thatThey told me they should had not change that part [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] was scheduled to return to Plaza Hyundai on February [redacted] however she did not show up for her appointmentHad she returned to the dealership, we would have assured her that Plaza Hyundai does not engage in racist or sexist practices -- and can find no evidence that any kind of discrimination occurred in this case Regarding the subscription that [redacted] mistakenly thought she was getting for free – please note that this is a Hyundai Blue Link subscription and the service is provided by the manufacturerThis is not something that Plaza Hyundai (or any dealer) can “throw in” for free, nor was that impression ever given to [redacted] The bill for Hyundai Blue Link is generated monthly by the manufacturer (Hyundai) and goes directly to the vehicle owner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did not go back to Plaza Hyundai because they charged me a higher cost and I could not trust the workI told them I wanted to return the parts which I could not use in my carThe parts Plaza Hyundai "so called" replaced could not be usedI attached a picture showing that the parts were not legit and could not be used when I had to get my car re-servicedI still have the parts which were uselessI want my money back for the parts which could not be used in my car.There was no need to go back to Plaza Hyundai because I could not trust their work, their product, nor their honesty regarding the processThey are committing acts of fraud among customers like myself.They can have the parts which were not usefulAt this point, they have not been in my car and are placed in a box.Thanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Sorry for any inconvenienceThe refund was issued on January [redacted] in the amount of $It will be delivered via [redacted] to the address provided

The customer was issued a refund on in the amount of $5,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It is a matter of "They (the dealer) said" and "I (consumer who spent $29K to purchased the vehicle" said" So there is no ending in here As mentioned, if the deal is I will still responsible for the last month payment Why would I turn in my Leased vehicle a month (month to be exact) earlier and rush to get the vehicle??At this point, I do not have any expectation from Plaza at all I would hope the posting my complaint online so the future customer is being warned that there must be careful before they sign the contract with Plaza Honda And make certain all the deal is listed in detail on the contract before any deposit are made [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Good evening, I have received a $gift card from Plaza Toyota The complaint / issue is now resolvedThanks for your help [redacted] [redacted]

Please be advised [redacted] is scheduled to come in on June ***

We apologize for the delay in this matter, we still need more time locating information