RJR Passports & Visas

Please be advised [redacted] is scheduled to come to our Plaza Toyota Service Dept on

Our Service manager contacted [redacted] and explained to her that the five year warranty is expired [redacted] purchased a vehicle from Major World and was not notified of the effective date on the warrantyShe was advised to come to our service department; we will inspect her vehicle and assist her with contacting her warranty administrator

According to our records (see attached), Plaza Kia did not promise to pay a disposition feePlaza Kia agreed to pay off the three remaining payments on their prior leaseOn page one of the attachment, it states, Plaza Kia isn't responsible for any disposition fees, over mileage or damage which is signed by [redacted]

We are sorry that [redacted] feels she was misledThe link she provided has a listing price of $17,The customer was quoted over the phone due to the long commuteThere is a flat fee of $that is charged to every deal

We have issued [redacted] a refund in the amount of $She will be receiving a check from “Plaza Toyota” in the mail within the next business days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: So sorry for the late response This issue has just turned worst as I came to get my car and since I made a report to you they hiked up the price from to for the same work which was done to the car The director has been calling my husband and stated that he was going to hike up the price because I am defaming them with you I need my car and even had a buyer and they refused to give me my car because I am not paying them another price which they feel I owe and I don't This is injust and I need your help please “Imagination is more important than knowledgeKnowledge is limitedImagination encircles the world [redacted] * Sincerely, [redacted] ***

We are currently working with Nissan to resolve this issue

As stated, Plaza Auto Mall does not accept any returns for special orders or electrical partsThis is company policyWe are sorry for any inconvenience this has caused

[redacted] visited our Acura service department twice on April ***During his first visit a diagnostic test was performed and returned a repair code of [redacted] – indicating that the 3rd pressure switch needed to be replacedThe repairs were performed [redacted] returned later the same day with another concernAnother diagnostic test was performed and according to code [redacted] *he camshaft, camshaft cover, camshaft sensor, pulley and sprocket needed to be replacedOur technician communicated with Acura Corporate to confirm that the [redacted] repairs would resolve the issueSome of the parts were on backorder which resulted in a delay before the second round of repairs could be completed [redacted] picked up his vehicle on April ***We are sorry for any inconvenience that was caused by the delay

We apologize for the delay and the inconvenience this has caused youAs of today we have issued a refund back to the [redacted] card ending in ***You can expect the refund to show on your statement by Friday 10/*/Please feel free to contact us if there are any further issues regarding this matter

We have accommodated [redacted] in all the ways we are able toWe allowed her to exchange her first vehicle for a new oneHer warranty was refunded without issueThe wood trim cannot be refunded as it is installed in the vehicle and cannot be removed

The details of this order from our CRM are as follows: Order was placed on August 15, Order Received at our Denver Location on Sept 20, [redacted] Received from Houston office at Denver location on Nov 27, Shipped to Customer Nov 28, Received by Customer Nov 29, First, I sincerely apologize for the delay in responding to this claim, we have opened a new office in Dallas and me and my family have been relocating and very busy, but I should have responded earlier to this complain made by Mr [redacted] I want to address each point he has made and hopefully in a clear and understandable manner: Credit Cards are charged at the time the order is placed due to our systems inability to create an order without payment This is a request on the part of the government to have us have a financial agreement in place before ever accepting personal information about the traveler(s) Delay in [redacted] shipping label Our system is an automated system and three separate emails were sent to [redacted] at the time of his order One of which in the link to the [redacted] air bill There is admittedly a discrepancy in our online fees and the fees we charge over the phone The reason is like many dot.com companies, the online service involves less of our time and is therefore a bit less expensive If he had placed his order online, he would have paid the posted fees When people call us, we explain there are several ways to place an order and the online method is the less expensive but has less customer-agent involvement which is perceived as less service Itemized receipt: as mentioned was emailed as an automated response from when order was placed and included in the package with passports once visa was returned The delay of the visa processing must be explained: It seems that whenever such a complaint is made about RJR (and as can be seen this is very rare, very few since when we began with Revdex.com), that the customer misunderstands our Role in the visa process Our job is to prepare the work suitable to the Foreign Consulate or Embassy, which we did in his case Secondly it is to present the visa to the Consulate for issuance If for whatever reason the Consulate doesn’t accept the request, we return when told to by the Consulate for resubmission In the case of Brazil, it is even more complicated because they only allow visa services to submit visas per week, and only on Tuesday Although the visa takes but a few days to have issued, it may sit in our hands waiting its turn On Nov we shipped the request to our Houston branch for submission on Nov (The Tuesday when visas can be dropped off), however the Consulate informed us they were behind and would not let us submit the visa until November The visa was then issued approximately one week later and as indicated above was received in our Denver office for review and then [redacted] again to the customer In conclusion, I hope this explanation is adequate to the Revdex.com, it was explained to the Customer but apparently, they still took exception to it and we are sorry for this We also intend to keep our customers more informed in the future when delays occur Most of our customers know who we are and have used us for years We have in our database over customers who are happy and use us sometimes frequently and others only every or years Thank you * [redacted] Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe dealer contacted me and offered a credit for the disputed amountThe service manager Heather who I have done business with for years has resolved this for me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **

For a special order of this nature, it Plaza Auto Mall’s policy to obtain pre-payment in full [redacted] came and picked up his vehicle, along with his replacement glass on He paid in full for the glass and said that he would be having the repairs completed elsewhereWe are unsure of what specific resolution he is seeking

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Again I am not satisfied with HondaWhen I dropped off.my car to be fixed I was told I would have it back by noon that day, they did not call until 3pm to let me know that I was not able to get the car back until the next day, the part was in the car on their propertyI needed the part that day In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

As a one time courtesy, Plaza Hyundai is willing to offer $towards [redacted] Hyundai Finance billWe apologize for any inconvenience this has caused

Plaza Auto Mall does not accept any returns for special orders or electrical partsThis is company policyWe are sorry for any inconvenience this has caused

Please be advised this vehicle is currently being repaired

In order to resolve this complaint we need to speak to the customer directlyA manager has tried several times and was unsuccessful