Risezone Solutions

all is fine thanks for the service

Really appreciate the patient and professional supportAn excellent serviceI have a new lap top

For my 3rd year with Rise zone I am again very satisfied with there wonderful service and tech support I have had Andy before and would recommend him again to help me with any problems

I was extremely satisfied with my service

I consider risezone to be a great solution solver and I thank them very very much and may god bless them

Amazing workCommendable and would for sure recommend it to anyoneFast and also really helpful customer careKeep up the good work,

I was thrilled with the efficient service

tech are did a very good JOb .................My computer problem is solved

Very happy with my service

Really appreciate the patient and professional supportAn excellent serviceI have a new lap top

Hello,
Ref: Complaint ID ***
There is a lot of misunderstanding here as , we are trying
our best to clear this misunderstanding hereAt some point customer said, they
got machine factory reset by other company and then customer say they called ***
and *** scanned their machine and everything is good, there is no Trojan
horse and no software was reinstalledIt’s getting complex here
Since the customer was not satisfied with the service, we had
already refunded the amount in fullWe cannot refund any payment made to other
companies or vendorLike customer said about paying money to another company
*** *** who factory reset the machineWe cannot refund that or compensate
for thatIt has to be handled with other company itself
But in good faith we can offer to provide tech support in
future or once the current antivirus has
expired, we can ship out another one year anti-virus license subscription to
customerCustomer can use it as per their discretionBut we need confirmation
from customer to initiate this
We would like assure the customer that we (Risezone) do not save
or store any customer personal or financial informationWe once document
customer name and contact information and server rendered informationWe cannot
access their machine ever without their authorization/allowing us to do that
Like any other tech support company, we run clean up software
to remove malware/Trojan horseInstall/configure antivirus software, drivers
or similar things
Thanks
& Regards,
Customer Support
Risezone Solutions

I contacted Risezone Solutions to help me print a picture from my email that needed to be a certain size Yes, this was accomplished In order to do this, they needed to connect the firewall and many other technical things in order to do this They were patient and very clear and thorough with their instructions Very impressed

I am satisfied with the service that Risezone has provided to meI am very appreciative with the responsiveness and the solutions providedThank you,

kUNAL WAS VERY PATIENT AND HELPFUL WITH THE AMOUNT OF TIME HE SPENDT WORKING ON MY COMPUTER

Really appreciate the patient and professional supportAn excellent serviceI have a new lap top

I was impressed by the knowledge of the tech

Very helpful, seemed to fix all my computer working fine

Great service,procedure well explained and efficient

kUNAL WAS VERY PATIENT AND HELPFUL WITH THE AMOUNT OF TIME HE SPENDT WORKING ON MY COMPUTER

Everyone I spoke with and all who worked on my computer were all very nice, and most of all knowledgeableThey made me feel as ease and took care of everything for me