RI Suresky and Sons Inc

Review: I leased a vehicle form them. I returned the vehicle at the end of my term. In excellent condition and very low mileage. A few week later I recieved a bill from the leasing bank that I owed a termination fee. I was never told about this fee when I leased this vehicle or when they went over the lease agreement. I looked at my leasing agreement and sure enough there it was. A fee if I did not purchase or re-lease another vehicle from them. How can they do that? I have leased at least 10 vehicles and have never been charged a termination fee like this or for these conditions. I called the bank and questioned this bill and was told that it comes from the dealership. I did pay the fee. Could you please investigate this for me. Thank YouDesired Settlement: I would like to be reimbursed the amount of the termination fee of $427.09

Business

Response:

Good morning,

The "fee" the consumer is referring to, is a fee that is assessed by the bank, lendor or lease company. It is not assessed by us. The consumer DID NOT pay us. The consumer paid the lease company. The lease company does not give us one penny of that fee. The fee is clearly disclosed on the lease agreement, in plain sight and in clear langauge, just like the payment, the terms, the allowances and the breakdown of the figures. Just about every lease company in the marketplace today, has some sort of fee associatiated with terminaing a lease and not continuing a relationship with them. It is often referred to as "loyalty". We. the dealer, have no control over these fees or charges, as we do not assess them, charge them, receive them, or administer them.

Again, the consumer PAID the lease company, not us, so there is no benefit to us whatsoever.

Thank you.

Review: Due to countless issues with our vehicle, we sold back our "lemon" 2013 Citadel Durango to Suresky. We agreed and received appraisal and purchase vouchers. The date passed that we were supposed to receive payment and when we contacted Suresky we were informed our contact, [redacted], was no longer employed with the dealership. Suresky said they were waiting on a fax from Wells Fargo to release our check and give them full title of the car. After contacting Wells Fargo, we were informed Suresky took 11 days longer than we were told to send Wells Fargo the check to clear the title. During those 11 days Suresky was in full use of the vehicle. In addition, Suresky later said they couldn't find the 2nd set of keys to the vehicle and therefore subtracted $218 from our agreed upon amount in order to cover the loss. We explained that when we turned over the vehicle we turned in all keys to [redacted]. They continued to urge us to take the incorrect about and mailed a check for the incorrect amount to our home. Despite the fact that we did turn in all keys to the vehicle, there is no mention of keys on the signed agreement we have with them for the purchase of the Durango. Communication with the dealership has been poor and problematic. Unreturned calls, inconsistent information, and poor communication between employees has taken a great deal of time and effort to handle. [redacted], a [redacted], was our last of many contacts and couldn't resolve any issues.Desired Settlement: An additional check for $218 from Suresky.

Business

Response:

We agreed to purchase the vehicle from this customer with the understanding that we would be given (a) factory headphones for the DVD system, that we still haven't been given and DID NOT deduct the cost of from the amount of the check (b) 2 sets of keys for the vehicle. The customer has told numerous "stories" of who the keys were given to. One time given to this person, another time to this person, another time, that person. The keys for this particular vehicle are very expensive. We have a very specific process at our dealership regarding key processing and how to handle them, as we routinely have over 700 vehicles on the premises at one time.

We are not in possession of a second key for this vehicle. We made it very clear to the customer, bring us a key and we will be more than happy to present a check in the amount of $218 for the key.

Thank you

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This dealership has poor communication not only with their

customers but also amongst their own departments. Worse, their customer service is

nonexistent. This response is as long

and as detailed as it is, because the dealership, instead of addressing the

issue, has resorted to calling names (i.e. story telling). Believe me, this narrative could be much

longer.

This complaint is not about the $218 that the dealership

owes us. It is about the total lack of

customer service, communication, follow-up, and common courtesy one expects

when conducting a business transaction.

The $218 is small compensation for the inordinate amount of time,

energy, and frustration we experienced while dealing with this business, and

the people representing it.

The facts:

On August **, 2014, we reached an agreement with a [redacted]

[redacted] to sell the vehicle back to the dealership for a specified price. At that time, he inspected the vehicle and

took possession of both sets of keys.

The headsets were never mentioned.

Since we had financed the vehicle, we discussed the process

that would follow. We signed over the

title to the dealership and they would pay off the loan balance to the

lienholder and cut us a check for the equity we had in the vehicle. We asked about the timing of this, not only

so we could use the equity to purchase another vehicle, but also because our

payment due date on this vehicle was the [redacted] - 5 days away. We were told that this would be sent

overnight the following day, with delivery to the bank the next day. With that, our lien would be satisfied and we

could expect our check for our equity from the dealership by the end of the

week, or Monday, August [redacted] at the latest.

The check did not arrive and we received NO communication

from the dealership. Since we were out

of town over the weekend, we called the dealership when we returned on

Thursday, August **. When we asked for

the [redacted] that we had dealt with, we were told that he was no longer

with the dealership. This obviously

alarmed us, especially since no one at the dealership attempted to contact

us. At this point, we asked to speak to

our sales person, and were told he was out to lunch.

In the meantime, we contacted the bank and learned that the

dealership had still not paid the balance on the lien, and the last payment

made on the account was the payment we made the previous month.

When we finally reached our sales person later that day, we

asked about the [redacted] we were dealing with, and were simply told he was

no longer there. At this point, the

sales person informed us that they only had one set of keys for the vehicle,

and they would need the two (2) headsets for the entertainment system. Please note, the date is August [redacted], 10 days

after we turned the vehicle in, and 3 days after the date we were promised our

check for our equity in the vehicle.

Furthermore, this communication only took place because we initiated

it. I told our sales person that we had

turned in both sets of keys to the [redacted] when we turned in the vehicle,

but we would return the headsets when we picked up our check.

This was when the sales person proclaimed the infallibility

of the dealership's "key protocol".

He stated that "we [the dealership] deal with hundreds of keys

every day and we rarely lose them".

When I called him back, I told him that maybe the [redacted] took possession of one

set of keys when we turned in the car.

During our transaction on August [redacted] when we turned in the car, the

[redacted] and I walked back and forth between the vehicle and his desk

multiple times, inspecting the car, removing the plates, etc. During this we walked past the [redacted]

at her desk multiple times. This

transaction was chaotic and rushed because the dealership was closing - even

though I had a scheduled appointment, I had waited patiently for over an hour

(with my entire family present) for the [redacted] to be available. I presume this is the basis for the dealership's

"story-telling" defense. If

the "specific process" for handling keys at the dealership is in

fact, so specific, one would think confirming possession of both sets of keys

would be "Step 1", and not a casual follow-up ten (10) days later. After dealing with this dealership, I have no

faith in the efficacy of their procedures or protocols, if they even exist.

Every facet of this transaction since we turned in the

vehicle has been time consuming and frustrating. We have had to speak to multiple

representatives from this business over a three week period to simply get the

check we were owed. Several times during

this ordeal, a representative would state that they would get back to us if not

later that same day, the next day. After

not hearing from them, when we called the next day we would be informed

"that representative is off today."

Whenever we asked to speak to the [redacted], he was never there,

or never available. He never extended

the courtesy to return our calls.

The dealership complains that they never received the headsets. I will honor the proposal I made during my

last phone contact with a [redacted] from the dealership. This conversation took place the evening of

Tuesday, September *, 2014 - at this time, (22 days after turning in the

vehicle) I had still not received the check from the dealership for my

equity. The short paid check was

delivered the next day via overnight service.

My proposal was this - "I will return both headsets in exchange for

the $218 balance that they short paid us."

I doubt the dealership will accept this. They would rather point fingers and absolve

themselves of any responsibility. As a

business owner, I am amazed by the contentious manner that the dealership has

handled this issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good afternoon,

A long-winded dialogue will not be conducted or enrtertained through these channels. It is simple. We purchased a vehicle from a seller. The seller failed to provide all the goods that were part or the vehicle when it was sold to them. Provide those items and the sale will be made whole. How much simpler can it get?

Thank you.

?

Review: The company lost part of my down payment and now is herrasing my family mothers

And my place of work 30 days after the transaction.Desired Settlement: This is an in house matter for them do to there carelessness, I would like them to stop herrasing me my work place and family

Business

Response:

This person claims to have paid $1000 of a $2000 commitment using a [redacted] "check", which we assume is a "money gram" or a money order. We have no record or receipt of this document being presented to us. We have numerous checks and balances and specific procedures for processing and the intake of funds and the persons who can actually handle them and there is no accounting for this money. We have asked repeatedly for this customer to provide us a DUPLICATE copy or RECEIPT from [redacted] for this order from the store from which it was supposedly taken from and she claims they can't do that. We have spoken with EVERY [redacted] in the area AND confirmed that that is NOT TRUE. They keep those records and all she would need to do is go to the store with her ID and and they would re-produce the document. The further issue is this. We have asked this question: We accent CASH-CHECKS, and CREDIT CARDS for payment. To obtain this type of "check" from [redacted], a person must provide one of those types of payments to use THEIR service and get THEIR "check". Why would the buyer go out of her way to pay us a $1000, which we did get, then go to [redacted] to get a different type of payment, some sort of "check"? We did not get paid. We will be seeking a legal resolution to resolve this matter. We are in possession of other "evidence", text messages, audio recordings, video, etc. that support our conclusion and claim.

Review: My husband and I were very surprised to receive a letter in the mail regarding an issue with our car. Weve been very pleased with the choice we made in the purchase of our car in 2009. We can literally count on one hand with fingers to spare the times we had anything wrong with our car. I went on line to set up an appointment and then remembered my husband would be off from work so I asked him to just go into R.I.Suresky & Sons to get things done. It was quite busy so he made an appointment for Tuesday October [redacted]. The car was brought in and the paperwork says that the "technician inspected the alternator and replaced the valve cover gasket as per campaign specifications. There was also a complimentary 23 point check done on the car. My husband drove the car home and it sat until he went to work the next day. He had problems with the car starting but didnt think to much of it. Then the gear shifts wouldnt move where they should. Of course this is very dangerous but his only way to get back home. That evening (Wednesday evening of the [redacted]) , he took it back to Suresky.The next day we were told that the problem with our car is the transmission. I dont have to tell you that we are both in complete shock because there wasnt ANYTHING AT ALL wrong with our car besides the issue you sent us a letter for. My husband wanted to speak to Kevin (manager) and he was unavailable so the assistant manager spoke with my husband. He stated that we pay $200 to get the problem fixed or come get the car as is.We didnt have any problems with our Santa Fe before we brought it to the dealer for the Campaign issue. Whatever technician was responsible for working on our car, during his handling of it, is the responsible party. The car is still at the dealer. We brought a perfectly fine running and working car there and picked it up damaged. We will not pick it up in any less condition than it was when we brought it in. We never had gearshift or transmission concerns since we purchased it.Desired Settlement: We'd like our car repaired, back to the working condition it was in when we brought it there, with no charge to us. They said we'd have to pay $200+ to fix a problem that never existed until we brought it to them. We're prepared to make a legal and public matter if necessary. Yes, its just $200+ but its the principal not the money. We'd pay more than that to take it further because the principal, the way we were spoken to about the situation and the customer service is the issue.

Business

Response:

This vehicle is rarely seen by our Service Department, we do not perform any preventive maintenance on it. The component that failed was due to rust & corrosion. The vehicle has 129500 miles currently. I have authorized our Service Management staff to notify the customer to come pickup the vehicle and to not charge for the repair.

Consumer

Response:

Our vehicle is seen on a regular,(yearly) and "when needed" basis by our personal mechanic. Hyundai charges to much money for EVERYTHING and is to far from our home for me to drive as well. There isn't any rust or corrosion that caused the problem. The car wasn't handled properly and someone there caused the problem.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: On 5/* we stopped in at Suresky and Son dealership to see a Ford F150 he had in the parking lot for sale. As soon as we approached the truck we noticed it was a Harley Davidson edition with all the emblems on it ( inside and out ). I went inside to find a salesman and saw [redacted] standing at the [redacted]s desk and asked him if I could see the Ford HD edition. At no time did he or the [redacted]s siting at that desk tell me that the ford is not a HD but a Lariat with Harley emblems that the previous owner I guess put on the F150. We proceeded to the lot were the Ford was and all the while [redacted] telling me what a beautiful 2013 Ford F150 HD it is and that they just got it in. After going for a test drive we agreed on a price and [redacted] told me that I have to give him a deposit so he could hold it till tomorrow since its late and they were closing down. I gave him my HD credit card and he joked that the Ford HD edition is going to fit well with my bike and card. My wife and I were back the next day to sign the paper work. While waiting for the finance [redacted] to bring us to his office some of the [redacted]s and salesmen congratulated us on the beautiful HD edition we just bought. By the way this is our 4th car from Suresky so I trusted them and it did not even pass my mind that they would do something like this. On 5/** I called a Ford dealer to buy a part for the truck and told the them it was a HD edition. After giving the parts dept. my vin # he informed me that truck is not a HD but a Lariat. I called [redacted] twice and he never returned my call so I called a [redacted] and spoke with [redacted]. After explaining what happened he told me there is nothing he could do and that I should have checked before I bought the truck. This from a dealership that in the past 2yrs we bought 3 new Jeeps and now this fake Ford F150 HD EDITION. They should have informed me that this truck is not a HD edition and not pass it along as one and hope that I would not find out.Desired Settlement: I want Suresky to either replace it with a 2013 HD edition (with same miles) like I thought they sold me or refund my money.

Business

Response:

Tell us why here...I have thoroughly reviewed this entire transaction and can provide the following the answers:1. The vehicle in question is a 2013 Ford F150 LARIAT Pickup. It was inventoried as such, advertised as such, priced as such and marketed as such.2. The prior owner installed decals on the vehicle that added NO VALUE to the vehicle whatsoever.3. Ford (the original manufacturer of this USED vehicle) DID NOT offer or sell a Harley-Davidson Edition model for this year/series.4. Our asking price was $38995.00 for the vehicle. A copy of our Sales Department Inventory Data Sheet is attached showing the asking price and the description (13 F150 CC LRT 4X P/U LIST PRICE 38995.00 )5. The sale transaction price (the price we sold the truck for) was $35500. That represents a DISCOUNT of $3495 off of the original asking price. A copy of the deal worksheet is attached showing the sale price.6. While looking and evaluating the truck before the purchase, it was discovered buy the salesperson AND the buyer, the original Monroney Label (window sticker-price label) was in the glovebox. They both reviewed it and it clearly showed that the vehicle was indeed a Lariat model and nowhere indicates that it is anything but a Lariat model.7. The buyer asked for and was presented a [redacted] vehicle history report prior to the purchase and that clearly shows the model as a Lariat.8. Before the buyer took delivery of the vehicle, he made arrangements to purchase a rear bumper for the vehicle and contacted a Ford dealer, so he told our sales representitive, but said it was too expensive from them, so he bought an "aftermarket" one instead. There was never a mention of the truck being a different model or any confusion at that time.9. The delivery of the vehicle was non-eventful and there was no mention of any issues of the model or designation.In summary, our dealership or salesperson did not represent this vehicle for sale as something it wasn't. It has "decals" that were installed by the previous owner. It was not priced as if it were the model the buyer claims it is, as there is no such model available, as we would have had to declare that to the lender that provided the funds for the loan that is in place. Also, the VIN (serial number) for the truck, would have had a designation in it that would have made the model known to everyone that it is in fact a different model, including the buyers insurance company, motor vehicle, etc.We feel that the discount afforded of $3495 reflects our appreciation of the past business opportunities that this customer has given us, however, in this case we feel that we did nothing wrong and unfortunately, a few stickers do not rise to occassion of replacing a vehicle.Thank you

Consumer

Response:

Review: I purchased a 2011 Dodge Journey from this dealership in March 2011. When I did, I also purchased and extended warranty through them. I was not informed at the time that I would have to return to this dealership in order to use the warranty. This dealership is over an hour drive away from where I live. Not only that, but the times I did go there to have my vehicle serviced were not pleasant experiences. The service person I dealt with was rude and defensive. I wanted to transfer my extended warranty to the dealership near my home because of the experiences I had with their service department, and the fact that they are so far away. So, in order to do this the warranty company told me I have to contact the finance department of the dealership I purchased the warranty from. For the past month and a half I have been trying to. I have called numerous times and left messages for the finance department to call me back. I have called and been transferred to the finance departement, only formy call not to be answered and bounced back to the receptionist. I have even asked if there was an email address that I could send an email to the finance department and the receptionist told me no that I would have to call them. The only solution the warranty company could give me is to go to the dealership in person. Like I said, the dealership is over an hour from my house each way and I have a full time job. All I want is for the dealership to transfer my warranty to the dealership closer to me. Please help.Desired Settlement: Please contact me, and transfer my warranty to the dealership close to my home.

Business

Response:

Good afternoon,

We have contacted this customer and have made arrangements for the vehicles' extended service contract to be honored at a service facility that is nearer her home and is more convenient for her.

We apologive for the misunderstanding with this matter.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was having some kind of electrical problem with my 2006 Dodge Charger SXT 3.5L that caused it to suddenly drop in RPM to a stall while driving. Took my Car to Suresky for repair. Nearly a week later I pick up my car at a cost of $932.00. Three weeks later the same excact problem occurs with the car now outright stalling. I take the car back and they in return want to try something else at a quoted cost of $1000 and even offer a discount. I balked at paying any additional monies for a "If it works" repair. I spoke to the [redacted] and his [redacted] with no relief. I wound up paying an additional $108 for another diagnostic at the same shop.Desired Settlement: Repair of return monies paid.

Business

Response:

[redacted]

The vehicle in question was brought to our repair facility for the first time [redacted] miles. Please refer to the supporting documentation for a chronological breakdown of repair & diagnosis history.

Document #1 -[redacted] Explanation of diagnosis and subsequent declination

of repairs by the customer. [redacted]

Document #2 -[redacted] Explanation of diagnosis and authorized repair.

Document #3 -[redacted] Explanation of diagnosis. [redacted]

Document #4 - [redacted] Explanation of diagnosis and declination of repairs

by the customer. [redacted]

This vehicle has had numerous repairs by outside agencies. Parts and components have been replaced by the customer that were obtained elsewhere.

The customer INSISTED that our dealership replace a part, that he had researched, diagnosed and identified himself as needing to be replaced, which we did not do. Reason? The part he researched had already been replaced, however, the information regarding the part number was out-dated and the number had been superseded to a new part number. We COULD have replaced that part, at his urging, but we DID NOT, as he had paid for once it already and it is not failing at this time. We performed a diagnosis informing the customer what the vehicle requires to remedy the problem and he has chosen not to take our advice, all the while stating over and over again that we are the "professionals", but chooses not to accept our diagnosis and is relying solely on what he is reading on "the internet" and not what is fact for his specific vehicle and what is occurring. We advised him to seek other diagnosis for other repair facilities and we know of one facility that told him they cannot assist him and referred him to us.

[redacted] was offered a very simple solution to this problem, but he has chosen not to accept the offer. Comply with our PROFESSIONAL diagnosis, complete the repair as per our diagnosis and if that does not remedy the problem, he does not have to pay.

At this time, due to the fact that there have been several attempts to repair this vehicle by outside agencies and numerous parts and components have been replaced that were not acquired from us or installed by us and they are electrical in nature, we will exercise our right as a privately owned and operated business, to decline to perform and further work or diagnosis on this vehicle.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint [redacted], and have determined that my complaint has NOT been resolved because:

I have read their response and it's interesting that they don't discuss their own misdiagnosis or failure to repair the vehicle, in addition their solution requires me to pay and additional $1000 that I already paid! The car has retured ONLY to Sureski since first reporting the problem to them!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased my wife a surprise anniversary gift in 2009, a Hyundai Santa Fe. Last year she took it to the dealership because she kept seeing the gas needle dance and the trip and guage not working accurately. The dealership told her $600 to repair the defective piece that needed to be replaced. We couldn't afford it and didn't think we should have to pay for a defective part. It was bad enough that they made us pay a diagnostic charge just to look at it. After a few weeks the car sopped malfunctioning. We took it in to be inspected last week and our mechanic told us it coudn't pass inspection for the gas guage. He shared with us that he's ordered and repaired 5 Santa Fe's and 2 Hyundai Tuscons within the last few months. I contacted Hyundai (manufacterer) and was brushed off with car lingo and scripts full of empty apologees. This sounds like a recall should be in affect. I also decided to go to mt mechanic because the dealership charges so much and my trustworthy mechanic of 14 years orders the part with our Vin# and is charging us $400 (saving $200!) They should place a recall or reimburse customers needing to replace it.Desired Settlement: I'd like them to refund the money that I have to pay to get my car repaired for inspection, pay for the ticket that I received from the police for having no inspection because I had to wait for the piece( It was on back order because so many people are needing it) and place it on a recall for others.

Business

Response:

Good afternoon,

Attached, please find 4 documents. They are indexed with a a letter in the top-left corner of each.

Document A - Vehicle repair order, written upon arrival of the customer and signed by the customer authorizing diagnostic charge.

Document B1 - Repair order invoice with complete recommendations.

Document B2 - Continuation of repair order invoice.

Document C - Description of the visit and factual information regarding manufacturer policy and limitations.

It is obvious that this consumer is not happy with the provisons and guidlines that the MANUFACTURER of the vehicle has in place and feels that the items in question should be part of a "recall". That is not something that ANY dealer has the power to create or fabricate. We are agents for the manufacturer and can only perform warranty repairs or recalls on vehicles that are eligible by the policy and terms that the manufacturer has in place. The opinion of an independant "shop" is not relevant and has no merit or weight. If ANY manufacturer sees or learns of repairs or trend for certain models, it is THEIR decision to implement a SERVICE CAMPAIGN, RECALL or REPAIR ASSISTANCE.

After reviewing the customers service file with our dealership, we have seen this vehicle for very limited services:

10/2009 - 4328 miles - Tire pressure monitor light reset 12/2009 - 6434 miles- Screw in tire 12/2009 - 6558 miles - Ck for heat problem, no problem found 1/2011 - 31219 miles - Rotate tires 8/2012 - 66703 miles - Light issue, Needed a new battery, customer declined.

Over 4 years of vehicle usage, 80700 miles of driving and only 6 service visits, no preventive maintenence performed, no prior complaints related to the repairs in question. Perhaps if the customer can provide documentation that shows all periodic and preventive maintenance has been performed at the intervals recommended by the manufacturer, with genuine Hyundai components and parts, some type of financial assistance can be afforded. We will be happy to submit thos documents to Hyundai Motor America on behalf of the customer, if they can be provided.

Thank you,