RI Suresky and Sons Inc

Good afternoon,As stated in our initial response, we have presented all of the documents that were made clear and concise at the time of the sale.? No other agreements exist.There will be no further offers of restitution or financial resolution.Thank you.? ?

Good afternoon,We entered into an agreement to lease this person a vehicle on or about 9/*/2017, at which time she was in possession of a Buick that was currently being leased through Ally/GM Financial.? As is customary and in the course of business, our account manager contacted
the lessor and obtained a "lease close-out figure" for this vehicle.? That figure quoted by Ally/GM Financial was $1954.44.? That was comprised of remaining lease payments of $325.74.? This amount was calculated into a negotiated deal for a new sale of a Ram P/U.? The terms were presented, agreed to and accepted by both parties.? Specifically relating to the Buick lease vehicle, our dealership presented a pre-printed early lease termination/payment remittance agreement document that contained all of the information regarding what the dealerships' financial responsibilities will be regarding terminating this lease.? This document was signed by the customer.? A copy is attached for your review.? I was contacted by this customer on Wednesday 11/**/via email, as she was seeking assistance because GM Financial had sent her a bill for excess mileage and other fees.? She had contacted a sales manager at the dealership and he had told her that those items were not part of our sale arrangement, hence she contacted me.? I responded that I would investigate and follow-up.? On Friday 11[redacted]/2017, I sent the customer an email informing her that I reviewed the entire sale jacket and I found nothing to indicate that this transaction had nothing to indicate that we owed any more funds or had any other financial obligations to anyone.? I also spoke to the three employees that were involved in the transaction and all of their versions of the sale event were identical.? I included in the email a copy of the document signed and a copy of the check that was sent to Ally/GM Financial to exhibit what we had paid.? The following day, 11/**/2017, the customer sent a rude email and was called by myself.? Every attempt was made to explain how this decision was arrived at.? She was told that when multiple employees attest to a transaction being handled the same way as so many others and the documentation validates the same claim, we are left with no choice but to believe them.? This customer felt it appropriate to use foul language and use abusive terms and now has taken to social media to slander and criticize our dealership.? These actions have quelled and dissolved any hope whatsoever of any resolution on our behalf.?

The vehicle was brought to our Dealership with concerns/items to be addressed.? One of them being an "Intermittent Navigation Freeze" complaint.? This concern was investigated and was NOT DUPLICATED by our technician or any of our staff.? Also, the customer could not demonstrate the
issue either.? It was explained to the customer that unless a problem was found with the vehicle or one the systems, it is impossible to correct or cure the concern and bill or charge THEIR warranty company.? It was made CLEAR upon the INITIAL writhat there would be a charge for diagnosis if not chargeable under warranty as in this case.? The customer SIGNED and AGREED to this charge and even states it in their complaint.The oil change performed was requested to be of a Synthetic Oil and not Conventional Oil.? These types of oil changes cost more than "regular" oil changes, due to the significantly higher cost of synthetic oil.? Our Service director, Sid L[redacted] spoke to the customer on the afternoon of April and explained that unfortunately unless the vehicle is displaying or exhibiting the concern or problem at a time when we can see or diagnose it, there is nothing we can do to correct it.? He did tell the customer that if the concern does happen and WE DO facilitate a repair, we will be happy to issue a CREDIT in the of the diagnosis we charged.? Naturally, this will only apply should we perform any repair to the system.You will see document attached that clearly outline the visit, show exactly what tasks were asked for us to perform, the outcome of those tasks, the acceptance of all charges and fee's by the customer and finally the customer agreeing to pay the charges.The customer can AND does have the choice to take the vehicle to the dealer that sold them the vehicle and the warranty that is on the vehicle and solicit a repair from them.? ? ?

We agreed to purchase the vehicle from this customer with the understanding that we would be given (a) factory headphones for the DVD system, that we still haven't been given and DID NOT deduct the cost of from the amount of the check (b) 2 sets of keys for the vehicle.  The customer has told...

numerous "stories" of who the keys were given to.  One time given to this person, another time to this person, another time, that person.  The keys for this particular vehicle are very expensive.  We have a very specific process at our dealership regarding key processing and how to handle them, as we routinely have over 700 vehicles on the premises at one time.
We are not in possession of a second key for this vehicle.  We made it very clear to the customer, bring us a key and we will be more than happy to present a check in the amount of $218 for the key.
Thank you
?

Tell us why here...We will do the following under the follwing terms and conditions and they are non-negotiable and in no way an admission of any wrongdoing or guilt.  We are simply interested in bringing this matter to an end and we will sell the truck to someone that will appreciate it for what it is and the value it represents:1.  The truck was delivered with 33205 miles on the odometer.  The buyer will be responsible for .55 cents per mile for every mile driven until the vehicle is returned to us.2.  The mileage charge will be deducted from the buyers downpayment of $10000.00.3.  The downpayment balance after the mileage charge will be refunded to the buyer when the buyer presents the title issued by NYS DMV for the truck and the title has not been marked, damaged or defaced in anyway.4.  The truck is in the same physical condition as when it left our premises.5.  We will cancel the financing contract with the lender.  The buyer will be responsible for any payment due until such time until the vehicle is returned.6.  The buyer is responsible for reclaiming any refund for sales tax or motor vehicle charges.7.  All keys, accessories, booklets and paperwork provided to the buyer at the time of the sale MUST be returned at the time of surrender.This offer is valid for a period of 24 hours and expires at 12 noon on 6/*/2015.  If accepted, the vehicle is expected to returned no later than NOON 6/*/2015.  These are our terms and they are non-negotiable.  If this offer is not acceptable, we have nothing else to offer and this matter will be closed and there will be no further dialogue through this channel.Thank you  ?

Good morning,
The "fee" the consumer is referring to, is a fee that is assessed by the bank, lendor or lease company.  It is not assessed by us.  The consumer DID NOT pay us.  The consumer paid the lease company.  The lease company does not give us one penny of that...

fee.  The fee is clearly disclosed on the lease agreement, in plain sight and in clear langauge, just like the payment, the terms, the allowances and the breakdown of the figures.  Just about every lease company in the marketplace today, has some sort of fee associatiated with terminaing a lease and not continuing a relationship with them.  It is often referred to as "loyalty".  We. the dealer, have no control over these fees or charges, as we do not assess them, charge them, receive them, or administer them.
Again, the consumer PAID the lease company, not us, so there is no benefit to us whatsoever.
Thank you.

The vehicle was brought to our Dealership with 4 concerns/items to be addressed.  One of them being an "Intermittent Navigation Freeze" complaint.  This concern was investigated and was NOT DUPLICATED by our technician or any of our staff.  Also, the customer could not demonstrate the...

issue either.  It was explained to the customer that unless a problem was found with the vehicle or one the systems, it is impossible to correct or cure the concern and bill or charge THEIR warranty company.  It was made CLEAR upon the INITIAL write-up that there would be a charge for diagnosis if not chargeable under warranty as in this case.  The customer SIGNED and AGREED to this charge and even states it in their complaint.The oil change performed was requested to be of a Synthetic Oil and not Conventional Oil.  These types of oil changes cost more than "regular" oil changes, due to the significantly higher cost of synthetic oil. Our Service director, Sid L[redacted] spoke to the customer on the afternoon of April 10 and explained that unfortunately unless the vehicle is displaying or exhibiting the concern or problem at a time when we can see or diagnose it, there is nothing we can do to correct it.  He did tell the customer that if the concern does happen and WE DO facilitate a repair, we will be happy to issue a CREDIT in the of the diagnosis we charged.  Naturally, this will only apply should we perform any repair to the system.You will see 4 document attached that clearly outline the visit, show exactly what tasks were asked for us to perform, the outcome of those tasks, the acceptance of all charges and fee's by the customer and finally the customer agreeing to pay the charges.The customer can AND does have the choice to take the vehicle to the dealer that sold them the vehicle and the warranty that is on the vehicle and solicit a repair from them.

Revdex.com:
 
Our vehicle is seen on a regular,(yearly) and "when needed" basis by our personal mechanic. Hyundai charges to much money for EVERYTHING and is to far from our home for me to drive as well. There isn't any rust or corrosion that caused the problem. The car wasn't handled properly and someone there caused the problem.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
[redacted]

Revdex.com: Our vehicle is seen on a regular,(yearly) and "when needed" basis by our personal mechanic. Hyundai charges to much money for EVERYTHING and is to far from our home for me to drive as well. There isn't any rust or corrosion that caused the problem. The car wasn't handled properly and someone there caused the problem.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
[redacted] [redacted] [redacted]

This person claims to have paid $1000 of a $2000 commitment using a [redacted] "check", which we assume is a "money gram" or a money order.  We have no record or receipt of this document being presented to us.  We have numerous checks and balances and specific procedures for processing and...

the intake of funds and the persons who can actually handle them and there is no accounting for this money.  We have asked repeatedly for this customer to provide us a DUPLICATE copy or RECEIPT from [redacted] for this order from the store from which it was supposedly taken from and she claims they can't do that.  We have spoken with EVERY [redacted] in the area AND confirmed that that is NOT TRUE.  They keep those records and all she would need to do is go to the store with her ID and and they would re-produce the document.  The further issue is this.  We have asked this question:  We accent CASH-CHECKS, and CREDIT CARDS for payment. To obtain this type of "check" from [redacted], a person must provide one of those types of payments to use THEIR service and get THEIR "check".  Why would the buyer go out of her way to pay us a $1000, which we did get, then go to [redacted] to get a different type of payment, some sort of "check"?    We did not get paid.  We will be seeking a legal resolution to resolve this matter.  We are in possession of other "evidence", text messages, audio recordings, video, etc. that support our conclusion and claim.

This vehicle is rarely seen by our Service Department, we do not perform any preventive maintenance on it.  The component that failed was due to rust & corrosion.  The vehicle has 129500 miles currently.  I have authorized our Service Management staff to notify the customer to...

come pickup the vehicle and to not charge for the repair.

Tell us why here...I have thoroughly reviewed this entire transaction and can provide the following the answers:1.  The vehicle in question is a 2013 Ford F150 LARIAT Pickup.  It was inventoried as such, advertised as such, priced as such and marketed as such.2.  The prior owner...

installed decals on the vehicle that added NO VALUE to the vehicle whatsoever.3.  Ford (the original manufacturer of this USED vehicle) DID NOT offer or sell a Harley-Davidson Edition model for this year/series.4.  Our asking price was $38995.00 for the vehicle.  A copy of our Sales Department Inventory Data Sheet is attached showing the asking price and the description (13 F150 CC LRT 4X P/U      LIST PRICE 38995.00 )5.  The sale transaction price (the price we sold the truck for) was $35500.  That represents a DISCOUNT of $3495 off of the original asking price.  A copy of the deal worksheet is attached showing the sale price.6.  While looking and evaluating the truck before the purchase, it was discovered buy the salesperson AND the buyer, the original Monroney Label (window sticker-price label) was in the glovebox.  They both reviewed it and it clearly showed that the vehicle was indeed a Lariat model and nowhere indicates that it is anything but a Lariat model.7.  The buyer asked for and was presented a [redacted] vehicle history report prior to the purchase and that clearly shows the model as a Lariat.8.  Before the buyer took delivery of the vehicle, he made arrangements to purchase a rear bumper for the vehicle and contacted a Ford dealer, so he told our sales representitive, but said it was too expensive from them, so he bought an "aftermarket" one instead.  There was never a mention of the truck being a different model or any confusion at that time.9.  The delivery of the vehicle was non-eventful and there was no mention of any issues of the model or designation.In summary, our dealership or salesperson did not represent this vehicle for sale as something it wasn't.  It has "decals" that were installed by the previous owner.  It was not priced as if it were the model the buyer claims it is, as there is no such model available, as we would have had to declare that to the lender that provided the funds for the loan that is in place.  Also, the VIN (serial number) for the truck, would have had a designation in it that would have made the model known to everyone that it is in fact a different model, including the buyers insurance company, motor vehicle, etc.We feel that the discount afforded of $3495 reflects our appreciation of the past business opportunities that this customer has given us, however, in this case we feel that we did nothing wrong and unfortunately, a few stickers do not rise to occassion of replacing a vehicle.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I’ve come to believe I’m dealing with a person that isdeflecting the real issue and stating false information. I have cleardocumentation that states the price of the “fake” vehicle I purchased is $37,995.00.  This same piece of paper also states that my savingsis $2,400 and an extra $95 was taken off because the agreed upon price for thetruck was $35500 (See attached). I would like to know if this paper that is an officialdocument of Suresky is also a fake like the truck I purchased. Again you statedthat the discount of $3495 was generous but any dealership would be willing toknock of that amount of money. Also you accused me of purchasing an aftermarket bumper, when I have clear documentation that I purchased it from Healeyford on the same day I picked up the truck(See Attached). But if the ford dealership took after Suresky’s practices, the bumperwould in fact be fake.  I would like tosee your “Factual Documentation” of the car I purchased because clearly it doesnot match the documentation that I have received from your sales associate[redacted]. You claimed that my documentation is “heresay” which in other words means lying. This is adisgrace considering I got my knowledge from the documentation that I receivedfrom Surskey. I noticed that you are avoiding my original issue of thetruck being a fake, and are stating lies about the price and the discount. Ifyou had told me that the truck was in fact not a Harley, I would not havepurchased the truck, but since Suresky is selfish and just wanted to make aprofit off a costumer, they sold it to me. I am not arguing the value of thetruck so I am not sure why you keep bringing this matter up. I do not believethat a customer that has purchased three new vehicles and one used, should betreated so disgracefully.  Lastly youstated that this case is closed but that’s not the case. I guess for you thatis just an easy way of brushing the customer to the side after you lied andcontinue to lie.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good morning,Having total familiarity with this transaction, I can respond as follows:The traded vehicle was significantly altered and the value was diminished by the condition of aftermarket components on the vehicle.  We asked the customer for the original equipment so we could make the...

vehicle as close to normal, but when she brought them to us, they were in horrible condition, so we refused them.  Attached are 4 Documents that SIGNED by the CustomerDocument#1- Customer Checklist - Shows that nothing is owed or due to the customer and is delivered in satisfactory conditionDocument#2- Buyers Order - Shows Customer agreed to purchase a Service Contract AND a Key Replacement PolicyDocument#3- Service Contract Agreement - Shows Customer agreed to enroll in Service Agreement Contract and clearly shows the term limits, regarding the in service date and the mileage that the contract will expire at.Document#4- R.O.A.D. Key Contract- Shows Customer knowingly PURCHASED this contract These documents clearly and concisely show that the customer knowingly purchased these items and also knew the the limitations or at the very least had the ability to discover, as they are in clear view, the terms of the contracts.The customer has the right to cancel these contracts at anytime and will be afforded the appropriate refund through the company which the policy is written under.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
This dealership has poor communication not only with their
customers but also amongst their own departments.  Worse, their customer service is
nonexistent.  This response is as long
and as detailed as it is, because the dealership, instead of addressing the
issue, has resorted to calling names (i.e. story telling).  Believe me, this narrative could be much
longer.
 
This complaint is not about the $218 that the dealership
owes us.  It is about the total lack of
customer service, communication, follow-up, and common courtesy one expects
when conducting a business transaction. 
The $218 is small compensation for the inordinate amount of time,
energy, and frustration we experienced while dealing with this business, and
the people representing it.  
 
The facts:
 
On August **, 2014, we reached an agreement with a [redacted]
[redacted] to sell the vehicle back to the dealership for a specified price.  At that time, he inspected the vehicle and
took possession of both sets of keys. 
The headsets were never mentioned.
 
Since we had financed the vehicle, we discussed the process
that would follow.  We signed over the
title to the dealership and they would pay off the loan balance to the
lienholder and cut us a check for the equity we had in the vehicle.  We asked about the timing of this, not only
so we could use the equity to purchase another vehicle, but also because our
payment due date on this vehicle was the [redacted] - 5 days away.  We were told that this would be sent
overnight the following day, with delivery to the bank the next day.  With that, our lien would be satisfied and we
could expect our check for our equity from the dealership by the end of the
week, or Monday, August [redacted] at the latest.
 
The check did not arrive and we received NO communication
from the dealership.  Since we were out
of town over the weekend, we called the dealership when we returned on
Thursday, August **.  When we asked for
the [redacted] that we had dealt with, we were told that he was no longer
with the dealership.  This obviously
alarmed us, especially since no one at the dealership attempted to contact
us.  At this point, we asked to speak to
our sales person, and were told he was out to lunch.
 
In the meantime, we contacted the bank and learned that the
dealership had still not paid the balance on the lien, and the last payment
made on the account was the payment we made the previous month.
 
When we finally reached our sales person later that day, we
asked about the [redacted] we were dealing with, and were simply told he was
no longer there.  At this point, the
sales person informed us that they only had one set of keys for the vehicle,
and they would need the two (2) headsets for the entertainment system.  Please note, the date is August [redacted], 10 days
after we turned the vehicle in, and 3 days after the date we were promised our
check for our equity in the vehicle. 
Furthermore, this communication only took place because we initiated
it.  I told our sales person that we had
turned in both sets of keys to the [redacted] when we turned in the vehicle,
but we would return the headsets when we picked up our check.
 
This was when the sales person proclaimed the infallibility
of the dealership's "key protocol". 
He stated that "we [the dealership] deal with hundreds of keys
every day and we rarely lose them". 
When I called him back, I told him that maybe the [redacted] took possession of one
set of keys when we turned in the car. 
During our transaction on August [redacted] when we turned in the car, the
[redacted] and I walked back and forth between the vehicle and his desk
multiple times, inspecting the car, removing the plates, etc.  During this we walked past the [redacted]
at her desk multiple times.  This
transaction was chaotic and rushed because the dealership was closing - even
though I had a scheduled appointment, I had waited patiently for over an hour
(with my entire family present) for the [redacted] to be available.  I presume this is the basis for the dealership's
"story-telling" defense.  If
the "specific process" for handling keys at the dealership is in
fact, so specific, one would think confirming possession of both sets of keys
would be "Step 1", and not a casual follow-up ten (10) days later.  After dealing with this dealership, I have no
faith in the efficacy of their procedures or protocols, if they even exist.
 
Every facet of this transaction since we turned in the
vehicle has been time consuming and frustrating.  We have had to speak to multiple
representatives from this business over a three week period to simply get the
check we were owed.  Several times during
this ordeal, a representative would state that they would get back to us if not
later that same day, the next day.  After
not hearing from them, when we called the next day we would be informed
"that representative is off today." 
Whenever we asked to speak to the [redacted], he was never there,
or never available.  He never extended
the courtesy to return our calls.
 
The dealership complains that they never received the headsets.  I will honor the proposal I made during my
last phone contact with a [redacted] from the dealership.  This conversation took place the evening of
Tuesday, September *, 2014 - at this time, (22 days after turning in the
vehicle) I had still not received the check from the dealership for my
equity.  The short paid check was
delivered the next day via overnight service. 
My proposal was this - "I will return both headsets in exchange for
the $218 balance that they short paid us."
 
I doubt the dealership will accept this.  They would rather point fingers and absolve
themselves of any responsibility.  As a
business owner, I am amazed by the contentious manner that the dealership has
handled this issue.
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good afternoon,
A long-winded dialogue will not be conducted or enrtertained through these channels.  It is simple.  We purchased a vehicle from a seller.  The seller failed to provide all the goods that were part or the vehicle when it was sold to them.  Provide those items and the sale will be made whole.  How much simpler can it get?
Thank you.
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have yet to receive a refund for the key warranty, which has been requested more than four times now and has been confirmed I will get but there has been no follow through. Bill did NOT say during signing that the extended warranty was from the start date of 2014, but instead specifically stated to both myself and my boyfriend that it would last "THE DURATION OF YOUR LOAN" and my loan is six years. This is straight up scamming customers and is lying during the warranty sign-up process. This dishonesty is totally unacceptable - if he had been upfront about the warranty I would be fine with it but to be so scummy as to straight up lie to a buyer is ridiculous. It was mentioned to Dennis that the wheels were plastidipped - which was acknowledged during the transaction BEFORE I dropped off the wheels. The wheels and tires were in fine condition, but were covered in removable plastidip, which was explained before dropping them off. See attached screenshots of a conversation with one of your managers, I'd be more than happy to contact Verizon to get proof of the number. Thank you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Another response with another blatant lie from this company!  I did not request synthetic oil for my previous oil change done on January *, 2017.  I simply requested an oil change just as I had done when I took my vehicle in this time.  I am attaching my receipt proving their dishonesty & showing ‘Customer Requests Hemi Oil Change’ & my total for that service was $44.53.  Nowhere on this form does it mention synthetic oil.  All procedures may have been followed & yes signatures were obtained but the forms I signed were misrepresented & the description given was misleading as to what I was signing. Of course the bill was paid in full or I would be without my vehicle! To have someone pay in full when they do not agree with the charges & then stand behind a form that was never rightfully explained is appalling. This company is dishonest & I will never do business with them again!  To only offer me my money back if I was to go back & have them repair something that I’ve already been in twice for is ludicrous & not an equitable or fair resolution. RI Suresky & Son should be held accountable for their misrepresentation & for their blatant utter lies in each of their responses to this matter.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted] [redacted]

I have read through your response and I am amazed with your
answer and have to clarify the misleading answers you providedAccording to my
records the asking price was $37,not $38,as you stated I did not purchase an after market bumperI
purchased an OEM bumper directly from [redacted] in Goshen the same day I
picked up the truckYou're sales associate, [redacted], even gave the
directions to my son so he can go pick it up while we went inside and finished
the paper workAccording to your response you knew that this truck was not in
fact a Harley Davidson edition and you failed to inform me of suchAlso I was
not provided with a car faxI was told by [redacted] that a copy of the car fax had been
faxed to me and if that was the case the fax machine should have a receipt that
should prove this, now your saying you gave me one. Next, you're
"Generous" discount of $was actually only $I believe that this
"generous" discount you speak of would have been given to me by any dealership
and I wouldn't of had to buy brand new jeeps and a used scion from them to
get itLastly, I am not sure what "stickers" you are speaking of that do not
rise to the occasion of replacing a vehicleThe truck has badges that are
used to identify the truck as a Harley Davidson edition ( see attach pictures)The only accurate
statement in your response was that the delivery of the vehicle was non
eventfulThis is because I was under the impression that I was purchasing a
Harley Davidson edition Fand not a Lariat
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]

Terrible, terrible, terrible!!! The worst customer service I've encountered. Their service department will stop at nothing to lie and try to cheat consumers out of more money than they need to spend. I'm not the only person this has happened to. Avoid Suresky at all costs!!!