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Respond Power Reviews (875)

Review: I only read and write in Spanish. I have always had my service with Met-Ed and never had any issues. Some paperwork came to my home that promised to lower my bills and I signed the paperwork. I never received any explanation in my native language explaining my new service. I recently received a bill where my electric bill was $549.27. I have been in my home 15 years and never paid a bill over $80. My past two bills with this company have been $106.66 and $549.27. I tried reaching Respond Power on several occasions and have not been able to reach them. I tried calling them on Wednesday March **, 2014 and was waiting for 45 minutes and then was hung up on. On Thursday March **, 2014 I called three times from different phones and was on hold for 38 minutes, 20 minutes, and 15 minutes and each time I was hung up on. On Friday March **, 2014 I sent an email for some kind of help to resolve my issue because the answering machine from the company says to send an email and they will respond in 24 hours. It is Tuesday March **, 2014 and the company is closed and still have not received a response. In all five different contact attempts over a span of a week and a half and no response from the company. I am having issues with this companies customer service, contract, and billing and collections.Desired Settlement: I have not been able to communicate with this company in my native language in order to explain my contract and service with them. I would like to A)Eliminate my current bill which I find outrageous for the amount of electricity I actually used and B)Release me from whatever contract I have entered with them because it was not explained to me. I no longer want to deal with this company in English because I have limited abilities in this language. I no longer want to be in contract with them.

Business

Response:

Review: This company misrepresented their service and price to me and proceeded to charge me 3x more than I have ever paid for any electric bill in the 5 years I have owned this house. I had a rep from the company come to my house around late Feb / early March when it was about 15 degrees, around 7 at night. The fact that he came in the dark and that he was willing to break our local no solicitation policy for our city should have been the 1st indication to me of what was to happen. However, I didn't think much of it at the time.

The rep described to me that if I switch to this provider it will cut my bill by approx 10%. He also proceeded to tell me that I can cancel this at any time with no additional charges. I asked him several times about the price or anything that would affect the rate. He said no and asked me what I was paying now. I told him about $80 or so on average. He told me that I could expect my next months bill to be about $70 and on average 10% less that what I pay. I specifically asked him multiple times if there is any catch. He again said no and again stated that I will be paying approx 10% less than I am now. Since I could cancel and he told me that my bill would be less, I said I would sign up.

Big mistake.

I got my 1st bill from them and it was about 25% more that I normally pay of about $110. After seeing that, I promptly emailed Respond the same day I received the bill in the mail and cancelled the service right around April [redacted]. They company didn't deliver what the rep promised. In the email, the company told me that they can't switch back for another month. I didn't think a lot about it, but this month I get a $283 bill. Nearly 3x more than I have ever paid.

I called the company immediately, and after sitting on the phone for nearly an hour, I finally talk to a rep that I describe the problem to. He was polite and I remained calm, but after I told him how the service was misrepresented and what was promised was not delivered he essentially said I'm completely out of luck. I asked him on the phone why my bill was 3x more than I've ever paid despite the rep saying I'd be paying 10% less. He says it was because of a variable rate. He told me that this winter was tough on the energy market and prices were at an all time high that month. Of course it was, I just signed up.

Convenient that the sales rep who came to my door didn't mention something like that despite the fact that asked him specifically about price multiple times. He certainly wouldn't have gotten me to sign up if he had been honest and told me my bill was going to be 3x more than it has ever been. Why didn't the rep mention this to me despite me asking him multiple times if ANYTHING would affect the price?

I ask him why neither of these things were mentioned or pointed out by the rep at my door in 30 degree weather and being pitch black outside. No answer. I ask him if someone came to your door and said " How would you like to pay 3 or 4 times more than you are now for your electric bill? What would you say?" No response. After going back and forth with him, he said I understand how you feel. I hear this all the time. I'm sure this company does. Their reps misrepresent the company.

I told him I've never felt more lied to or taken advantage of by a rep misrepresenting what this service could do and that your reps should disclose everything especially since I asked him multiple times. I told him what the rep told me makes this fraud. No response again outside of sorry you feel that way, but there is nothing I can do. After being on the phone with this guy for probably 20 minutes, he did nothing to help so I'm filing this with the Revdex.com.Desired Settlement: My average electric bill is about $80. They said my bill should be 10% less so I expect it to be 70$ with them. After seeing it was $100 +, I paid it and cancelled. I already over paid once with this company. The following month I get a bill for $283. Absolutely ridiculous! I expect them to honor what their sales rep promised and make an adjustment to this final bill to $70-75.

Business

Response:

Good Morning,

The sales representatives of our independent partner vendors are prohibited from guaranteeing savings, although they may state that historically our customers have saved money. The customer enrolled in a variable rate plan. The rates on a variable rate

plan are subject to change based on market conditions. Unfortunately, the

energy market performed very poorly this past winter due to decreases in energy

supply and increases in demand due to the cold weather. While suppliers like

Major Energy/Respond Power base the rate on a daily rolling average and

hedging, most utilities purchase energy in massive block and adjust quarterly

or semi-annually. Because of that, sometimes suppliers find themselves with

higher rates than utilities. Eventually trends reverse and utilities are forced

to adjust their rates to make up for losses due to underpriced supply sold to

customers during high markets.

The account has now been cancelled.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

That simply isn't what he told me and this company's response isn't good enough. This company should disclose everything to me at the point of sale and they didn't. IF they are going to higher independent contractors, then they should be trained to represent their products accordingly and this guy didn't. Regardless of what the reps are suppose to do or not he didn't. He told me I would be saving 10% off my bill month after month. He mentioned nothing at the time he came to my door that my rate was variable despite me asking multiple times if there was ANYTHING that could affect the bill. He said no. I would save 10% off my bill. What he represented to me is fraud. The guy didn't mention anything about how my rate would triple in one month because I wouldn't have signed up with him and either he didn't know about rates tripling or didn't say anything to me. That is fraud.

I guess that is why he came to my house at 7 when it was pitch black. It's also illegal to solicit business door to door in my hometown unless you go to the court house and request an acception from the court house. I'm sure he didn't do that either so if this is not resolved I will be going there as well and see if he is in compliance with that code and proceed there. In addition to that, my husband signed up for this and I am the sole account owner.

The account was closed immediately by myself because I didn't want to be taken advantage by this company any further. If I wouldn't have, I would have been charge $100s of extra dollars a month from this company who lied to me. Kindly refund me the difference of what I normally pay which is a refund of around $190. My address should be on file. If it is not, I will gladly provide you the address.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Afternoon,

We are sorry the customer remains dissatisfied with our response. The customer was billed in accordance with the terms and conditions provided to the customer at the time of the sale and attached again here.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The answer again is unacceptable. Their rep told my husband one thing and this paper states another. Their rep said 10% off the bill. My husband believed him. He asked if there was any reason it would not be 10% off. The rep said no. Why was a variable rate never mentioned to him at the door by the rep until he called in to find out why our bill quadrupled? The phone rep that my husband talked to when we receive the bill told him that December was the highest rates the energy sector had seen in years so why did this rep not mention that before hand nearly two months later when he came to our door? He clearly knew what was going on and the only way to get people to sign this was by avoiding mentioning it despite repeatedly asking about the rates or this company keeps their reps in the dark to make a sale at all costs. The rep lied, misrepresented the product for a sale, and defrauded not only our home, but I'm sure quite a few others in the area. Nobody in their right mind would willing sign a paper to pay four more times than what they are currently paying for a utility bill if they were told that could happen.

Why was a variable rate never mentioned? Why was the fact that our rate could sky rocket never mentioned to us? Kindly show what time this transaction took place in writing. It was at least 8 if not later which explains why the rep wanted to do the transaction outside and in 20% weather instead of come inside.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Respond Energy came to my door sometime early spring promising that their energy prices are lower than PECO and I have seen nothing but increases in the cost of my electric bills. I really got fed up when I saw a bill for 12.99 per kilowatt which made my bill outrageously high at 175.96 for one month. I then received a bill for the next month for 446.67 which is TOTALLY OFF THE CHART! I've never in my whole time of 22 years had a bill that high, it was for the month of January (and I was away a lot this month). I called but they just keep saying they are experiencing a high call volume and someone will call me back. The price jumped to 36.562 per kilowatt in one month. This is unacceptable to gauge people. I want a resolution and I want the fair market price they promised which was around .8 per kilowatt. I would also like a rebate from every month that they were higher than .10. I was told it would never be higher than that.Desired Settlement: Billing Adjustment and credit to this current bill for the inflated price of last months bill. I seriously want the whole thing credited. 396.33.

Business

Response:

Good Afternoon,

According to the complaint, the

customer states that she thought she would save more money on her energy bill and is unhappy with

her current rate.

**.[redacted] agreed to a variable rate contract, meaning her rate would

be determined by the energy market. Additionally, [redacted] mentioned that she was approached at the door about our services. I believe [redacted] may be confusing us with a different company. We signed up **. [redacted] over the phone.

Additionally,

as has been

widely reported, there has been a spike in the wholesale energy market

which

was reflected on the most recent bill. This is merely a reflection of

the

current energy market where a shrinking supply of electricity is under

the

strain of massive demand due to one of the coldest January’s on record.

We are

referring customers to the February [redacted]press release from the PUC

regarding

this issue. (Please see attached) In addition, this is not just

happening in Pennsylvania. Please see this link relating to New York

prices as well.

Finally, we have canceled the account and the customer will go back to being served by her utility in 1-2 billing cycles. Plus **. [redacted] should have received a letter noting the price mistake on her last bill. We have made the correction and her price per KWh is not .36562, but rather .199.

We are truly sorry for your experience and advise you

to sign up on a fixed rate that will ensure price protection.

Regards

Review: I changed companies when they called me last year because they told me they were lower more competitive rate. Little did I know I was put on a variable rate. They Jacked the prices and are not competitive. PP@L is .087 and they are charging me .28966. What a SCAM!!!!!!!!!!!!!!!!!!! My husband is a military person too. I have called several times today and they can't hear me. They have phone problems. In 13 years I have lived here I have never had a bill over thousand dollars and now I do. This is not right promising competitive rates and the jacking prices when everyone else is lower.Desired Settlement: I want my rate to be lowered to the competitive rate. I have set my thermostat at 60 now I am sick with bronchitis.

Business

Response:

We spoke with [redacted] after this complaint was filed and I believe we have resolved the issue. Thank you Major Energy Services

Review: My electric bill in 2014 rose 33% in January, 50% more in February, then almost another 100% in March!

Respond power said I had a variable rate but these were the first increases we ever experienced.

I have lived in this house for 23 years and never paid more than $200 for an electric bill. We cancelled respond power but paid an over payment of $800 over the first three months of this year. I have auto payment from my checking account or I would never have paid these exorbitant bills. I am devastated that they would steal from us like this.

Please help us get our money back.Desired Settlement: $800 credit for gross overcharges.

Business

Response:

Good Morning,

The customer enrolled in a variable rate plan with our company. The rates on a variable rate plan are subject to change based on

market conditions. Unfortunately, the energy market performed very poorly this

past winter due to decreases in energy supply and increases in demand due to

the cold weather. While suppliers like Major Energy/Respond Power base the rate

on a daily rolling average and hedging, most utilities purchase energy in

massive block and adjust quarterly or semi-annually. Because of that, sometimes

suppliers find themselves with higher rates than utilities. Eventually trends

reverse and utilities are forced to adjust their rates to make up for losses

due to underpriced supply sold to customers during high markets.

The customer's account has already been cancelled. We are sorry to lose you as a customer after so long. We will not be issuing any further adjustments or credits in this situation.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is unacceptable. [redacted] and [redacted] rates stayed the same. There was no need for this price gouging.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Morning,

Our last answer was responsive to the customer's complaint.

Regards,

Review: The saleswomen was pushy rude & made an almost 90 yr old women uncomfortable. The elderly women told her she was "uncomfortable" 3 times & she still would not leave. The elderly lady said she was not interested & the saleswomen said that was fine just talk into my phone & say, "yes". The sales rep told her she was not obligated just say, "yes". I will be filling a complaint w/ the local borough to see if this co has solicitation permits. If not a complaint w/ be made w/ local law enforcement. It is illegal to false advertise & quite frankly this "sales" method is "slamming".Desired Settlement: Please apologize to my neighbor for intimidating & frighting her inside her own home. If you "google" this co, you will discover this is no isolated incidence. Please do not return to our area to pitch this scam of unadvertised/adjustable rate of electricity. Truth be told, this seems like a hustle rather than a true business.

Business

Response:

We would like to apologize for the alleged incident involving some outsourced marketers representing Respond Power. Respond Power does not condone aggressive sales tactics, especially regarding elderly customers. We have forwarded the allegations to the outsourced vendor and asked them to investigate [redacted] concerns.

We have also contacted Ms. [redacted] to discuss the complaint further, however she was unwilling to provide us with the name, address, or phone number of her neighbor who was marketed in the manner she did not like. At this point, we are unable to take further action as we do not have a complaint from the actual customer Ms. [redacted] acted on behalf of.

Regards,

Respond Power

Review: Month after month, Respond's rates have been much higher than [redacted] but I let it go. Even when my commodity charged jumped from .13471 in January to .19709 in February, I did not complain. However, now my March bill is showing a rate of .34990 which is almost TRIPLE that of just two months ago. They are trying to use the bad winter as an excuse, saying this type of increase was across the board. This is a flat-out lie. I have spoken with other people and other suppliers and NONE of them have seen anything even close to this awful company is doing to its customers. I have cancelled my account with them and returned to [redacted]. I don't understand how there is no regulation here. I thought having a choice was supposed to be better for the customer. Staying with [redacted] from the start would have saved me hundreds of dollars. I will not pay that commodity rate. They want .34990 x 550 kWh at $192.45. I am perfectly willing to pay last month's rate (although still outrageous!) of .19709 x 550 kWh at $108.40. A simple credit of $84.05 will resolve this immediately.Desired Settlement: I am perfectly willing to pay last month's rate (although still outrageous!) of .19709 x 550 kWh at $108.40. A simple credit of $84.05 will resolve this immediately.

Business

Response:

Good Afternoon,

According to the complaint, the

customer is unhappy with the recent rate being charged.

The customer agreed to a variable

rate contract, meaning the rate would be determined by the energy market.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February ** press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in [redacted].

Please see this link relating to New York prices as well.

Finally, the account has been

canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Variable is one thing but what they're charging is well beyond reasonable. I will not be satisfied with anything less than a credit of $84.05, and I think that's being very generous.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Evening,

We are sorry that the customer is not satisfied with our response. We will not be issuing a refund in this situation.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I realize nothing will come of this and there's nothing I can do. However, I will not officially state that they have resolved my issue. The case might as well be closed but I will not check the resolved box.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Upon receiving my most recent electric bill (which was in excess of $600 due to a charge of $.03499 per kwh) I have made several phone calls in attempt to have my bill adjusted. Each phone call resulted in a 30 minute plus wait time, without ever being able to speak with a person. I would like to get in touch with their customer service department in order to resolve my billing issue.Desired Settlement: An adjustment to be made to my bill that reflects a more reasonable and fair service charge ($.10 per kwh or less)

Business

Response:

Good Evening,

According to the complaint, the

customer is unhappy with the recent rate being charged.

The customer agreed to a variable

rate contract, meaning the rate would be determined by the energy market.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February [redacted]press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in Pennsylvania.

Please see this link relating to New York prices as well.

Finally, the account has been

canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier,

customers have seen electricity and natural gas prices spike in many parts of

the Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, visit [redacted]

Review: We received a huge electric bill and discovered that the reason our electric bill was 3 times the usual amount was due to our contract expiring. We contacted the company for resolution and reluctantly agreed to renew our contract at a reasonable rate and receive a $160 refund. While I did not want to renew, we were told the next bill would be at same outrageous rate if we did not renew and $1000+ for 2 months of electric was not in our budget. Today, a refund of $60 arrived along with a note detailing that by cashing the check we waived all rights to future reimbursement. Between the initial hike of our bill, the lack of options during the 1st call for resolution, and the shorted refund check, we felt we needed to take action.Desired Settlement: I would like my past bills adjusted to a reasonable rate (like the ones Respond Power advertises on-line). And, I would like to be let out of the new contract without having to pay the $100 penalty.

Business

Response:

Good Morning,

We are sorry the customer has been unhappy with her experience. Due to a clerical error, we sent you a check that was short $100. I have just put in the request to send you $100 and you should have it within a couple weeks. We sincerely apologize for our error.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received a response from Respond AFTER I started the complaint with the Revdex.com. This was reply:

"[redacted], I tried reaching you this evening to discuss your account and left you a voice mail. I reviewed your account, and I do not see where you were offered $160 to renew. The amount your account is noted for is $60 now and $60 in three months for a total of $120. Please let me know what I can do to assist you. thank you [redacted]"

I think this is beyond a "clerical error" as I have now received three separate accounts of this resolution (the initial phone call offering $160, the Revdex.com "clerical error' response, and the 2 refunds of $60 Respond response). I think there are some serious issues with this company and I am NOT comfortable doing business with them. Again, I want the overcharged bills adjusted/refunded, and I want to be let out on my new contract without penalty.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Again, we apologize for the miscommunication on our end. Your check for $100 is being sent out today and you should receive it by next week.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Since I hesitantly agreed to the $160 refund and new contract, I will make every effort to honor that agreement (no promises though since Repond didn't honor their "promise" to provide me with "the best prices we can" as reflected in my most recent bills). However, in order for me to be even remotely satisfied, I will need the following: 1) the check to actually arrive in the amount specified (not like the 1st time), 2) a copy of the new contract I reluctantly agreed to on the phone which includes the rate, term length, and dates/cancellation fee information (since there seems to be frequent "miscommunication" on Respond's end, I prefer it all in writing), and 3) receipt of my next electric bill that accurately reflects the agreed upon new rate (again, due to past issues, I am not confident that this bill will be what I was offered during the phone call). Again, I am very discouraged that Respond is permitted to do business in this way.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have tried to get ahold of their customer service through email and phone. I go no response from emails after 30 days. They misrepresented what they had to offer. I have tried several methods and their CS line says they have reached their call limit. This is horrible practice and I want them to cancel my account.Desired Settlement: I want this horrible company off my electric bill. They have bad business practices and you can't contact them. I want them to apologize to me and cancel my account with them.

Business

Response:

Dear [redacted]

On behalf of Respond Power, I sincerely apologize for the trouble you had reaching our customer service center and receiving a response in a timely manner.

Your account is canceled and will return to PPL on 3/*/14.

Regards

Director of Customer Service

Respond Power

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Power bill doubled and I called and they wouldn't decrease or anything. She said she cancelled it and then hung up on me. I asked to talk to her supervisor and she refused. She hung up on me.Desired Settlement: I would like at least half of March bill refunded.

Business

Response:

Good Morning,

According to the complaint, the

customer is unhappy with the recent rate being charged.

The customer agreed to a variable

rate contract, meaning the rate would be determined by the energy market.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February ** press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in Pennsylvania.

Please see this link relating to New York prices as well.

Finally, the account has been

canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier,

customers have seen electricity and natural gas prices spike in many parts of

the Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, visit [redacted]

Review: Two men came door to door and said they were sent by my electric company because I have not yet selected a provider. They showed me a map of my neighborhood and said they are going to everyone who is a [redacted] Customer and has not selected a provider. That is the first lie.

They also told me that I had to pick a provider because of a new law. That is the second lie.

They also told me that if I didn't pick a provider, I would be charged a higher rate by [redacted] than Respond Power offers. This is definitely a lie because their rate is higher than [redacted]'s (first energy). 3rd Lie

I am not arguing the fact that I signed a variable rate contract (I see this is the excuse they are providing for all of the other Revdex.com complaints). They are also blaming increases in production costs. This has to be a lie because their price is about 4 times higher than many other providers.

I only signed the contract because I was lied to by their salesman ([redacted]) I have tried to call the company but keep getting the "high call volume" message.

Their salesman guaranteed that I would be saving money on my energy. I am doing the exact opposite.Desired Settlement: I want credited for at least half of this current bill and the next one I will be receiving from the company. Normally, I would only be paying a quarter of what I am now. I think only asking for half splits the difference and is fair. [redacted]'s price is 5.33 cents /KWH and Responds is 20 cents /KWH

Business

Response:

Good Evening,

According to the complaint, the

customer is unhappy with the recent rate being charged.

The customer agreed to a variable

rate contract, which eh admits, meaning the rate would be determined by the energy market. We never guarantee our rate will be cheaper than the utility. We state that historically we have saved customers money.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February ** press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in [redacted]sylvania.

Please see this link relating to New York prices as well.

Finally, the account has been

canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier, customers

have seen electricity and natural gas prices spike in many parts of the

Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, visit [redacted]

Review: I have been a customer of this company for 2 years. For those two years, the rate I was charged per kW was comparable to other companies and sometimes even better. Recently, my cost per kWh has increased by 8x. In two months, my charges went from $0.04 per kwh to $0.34 per kwh. My last bill is for $630! I live in a small townhome, and live alone. There is no way that my electric bill should be anywhere near this level of expense. I have tried to speak with a representative of this company for 2 weeks- last week alone I was on hold for a total of 7 hours and never spoke to a single person. I did receive contact through their livechat line, but instead of getting answers, was told to reference websites showing me that power has gone up in cost. After 4 separate online conversations with different reps, I was unable to get any justification for the insane rise in rate. I understand that the cost of electric and gas have risen. However, I also understand that if these costs were as high as Respond is trying to tell me they are, everyone would be experiencing bills similar to mine- they are not. When I looked up other companys I found that Respond was charging me more than twice the highest rate I could find. There is no justification for the costs to increase by 8x over 2 billing cycles, but Respond refuses to explain things, provide straight answers, or to try to help out a loyal customer. I am highly disappointed with the customer service I received- in fact, while speaking with a supervisor, I was met with attitude and a raised voice when I asked for an explanation. I would like the Revdex.com to investigate this outrageous jump in charge and, if possible, inform me of where to go from here or how to get help. I can not afford to pay $630 for one month of power. I have tried to find a resolution on my own but have gotten nowhere with this company.Desired Settlement: I believe the charge of $0.34 per kwH is absurd. I have found support of this being incredibly high and unfair by speaking with [redacted] as well as other individuals. I have also researched current rates online and can find nothing to support this level of charge. I would like a deduction in my bill as I believe that $200 or close to it be a more than sufficient payment for one month of electric as it would still be charging a higher rate than every other company but is not as escalated.

Business

Response:

Good Afternoon,

According to the complaint, the

customer is unhappy with the recent rate being charged.

The customer agreed to a variable

rate contract, meaning the rate would be determined by the energy market.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February ** press release from the [redacted] regarding this issue. (Please see

attached) In addition, this is not just happening in [redacted].

Please see this link relating to New York prices as well.

Finally, the account has been

canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

you have still not provided information to defend or justify why YOUR company needs to charge so much more than any another company. Your contintuation to forward me copy & pasted pieces of articles speaking about our extreme weather, etc. and to deny that your company is charging more than double what any other variable rate is being charged with is unprofessional and unacceptable. I do not need any further articles to read or websites to visit. If what you are charging me is so in-line with the current issues, as mentioned in your copy & pasted pieces, then all variable rate customers would be experiencing similar charges. This is not the case. Once again, your company is no where close to the "average" variable rate for last month. These issues that youare quoting are happening everywhere, which you stated and therefore have agreed with. Therefore these issues would apply to all bills, not just your company. Either provide REAL information, not links or information you are taking from other sites (plagarism, one could possibly say)or adjust my per watt charge to be more in line with what is REALLY happening currently in the market.

Sincerely,

Business

Response:

Good Morning,

We are sorry the customer is dissatisfied with our previous response. We have done our best to provide information on why energy rates fluctuate.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You state that your company is sorry in your last e-mail- if this is the case, do something to improve the situation. My issues, points, and questions are valid and if your company has any morals behind it, you will agree to compromise and help the situation. Additionally, I just received another bill from your company, after I cancelled service with you. To say that it takes weeks to switch service over is absurd and dishonest. The [redacted] agrees, and because of dishonorable companies like yours, there now needs to be laws put into place to protect good people like myself against greedy companies like yours. I am still hoping that someone at your company will demonstrate some sort of human empathy, fairness, or a back bone. Do not send me a link to an article. Do not copy and paste information from some kind of form letter. Instead, demonstrate to the "we are sorry" you sent and be willing to meet a loyal customer halfway. As your representative also told me, "it is Respond Powers goal to save you money." Prove it.

?

Sincerely, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Review: I was approached at my home by a Respond Power employee promising lower rates on my utility bills. I have since received two bills including charges from Respond Power. The first doubled the rates of my previous electric company (West Penn). This second one has tripled the rates. When I attempted to contact the number given I would get a message saying "number of calls exceeded, please contact administrator" then I would be disconneted. I am still trying to reach the company.Desired Settlement: I would like to have my bill adjusted for the current cycle.

Business

Response:

Good Afternoon,

According to the complaint, the

customer states that she thought she would save money on her energy bill and is unhappy with

her current rate.

[redacted] agreed to a variable rate contract, meaning her rate would

be determined by the energy market (Please see attached).

Additionally,

as has been

widely reported, there has been a spike in the wholesale energy market

which

was reflected on the most recent bill. This is merely a reflection of

the

current energy market where a shrinking supply of electricity is under

the

strain of massive demand due to one of the coldest January’s on record.

We are

referring customers to the February **press release from the PUC

regarding

this issue. (Please see attached) In addition, this is not just

happening in Pennsylvania. Please see this link relating to New York

prices as well. [redacted]

Finally, we have canceled the account and the customer will go back to being served by WPP in 1-2 billing cycles..

We are truly sorry for your experience and advise you

to sign up on a fixed rate that will ensure price protection.

Regards

Review: Someone from Respond Power came to our door last year and spoke with my [redacted]. He told her that he was from PECO (our public utility company), and that there was a problem with our bill, and asked to see it. He then explained to my wife that we were being charged too much and that he could fix it with a form (which she filled out). I got home and found the form was a sales agreement (nothing to do with PECO). I didn't switch from Respond Power because over and over, they claim to have prices much better than PECO. I just received our last bill. We were charged $.25 per kwh. That's two and a half times the current PECO rate. I have tried calling Respond Power repeatedly and cannot get through. I have emailed them through their online form and a week later, I still have not heard from them.Desired Settlement: Fix the charges. There is no way $.25 per kwh is reasonable

Business

Response:

We will be contacting the customer and refunding to their last months kWh rate. Refund will be $43.03

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The Revdex.com has re-opened this complaint. It was originally closed as Assumed Resolved. (It is a continuation of the first complaint; not a new one.)

[This is my second complaint against Respond Power. My first was in January when I received an electric bill from them at double the rate of my previous months bill and at 250% the rate of our utility provider (PECO Energy). I tried emailing and calling but got through to no one. After the Revdex.com intervened, I was sent a check for the difference but was not contacted at all by Respond as I had hoped. Since then, I have changed electric providers, however, since it takes time for this switch to go through, I am still being charged by Respond. My last bill was again extremely high, with no explanation. Upon receiving the bill, I called Respond. Their phone line does not appear to actually work (the representative of PECO who helped me switch to another provider told me she has received multiple complaints about this from other - now former - Respond customers). I then emailed Respond asking for an explanation of the charges. Naturally, I have received no response from them. My bill is now overdue, so I suspect they will want late fees. I would like them to contact me and reduce my last bill. This company claims to provide lower prices than PECO but actually charges more than twice as much.Your Answer Here]

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# /////////, and have determined that my complaint has NOT been resolved because:(

The response claims that Respond Power's rates are simply reflective of the market. Yet a comparison of other third party suppliers (as well as the public utility) show that Respond Power's rate is nearly twice the average market rate. Part of the "Respond Power Promise" is to "offer competitive rates." How could these rates be considered competitive with other PA rates?

The response deflects a charge of misrepresentation (or is it fraud?) by essentially arguing that it doesn't matter whether a Respond Power representative lies about his identity and employer to potential customers because the only important thing is what the contract says. This may be legally correct in many cases, but it certainly isn't ethical. As I said, we are not the only ones who were sold on Respond Power by a representative claiming to be from PECO. On line two of the contract, directly above the signature line, there is a box labeled "PECO Energy" checked off. This seems reasonably confusing.

The response claims that the sale was confirmed through a third-party verification call. Who called whom? If the third party placed the call, what phone number did they use? Was it the phone number listed on the sales agreement?

Finally, the response claims that Respond Power will be evaluating the sales process of these independent sales representatives from their partner vendor in light of my complaint. Independent sales representatives from a partner vendor? Now that we've distanced Respond power from the individuals who have been accused of misrepresentation, twice in one sentence, I wonder what the evaluation process will be. Will they be contacting people who have complained? Will they be contacting "[redacted]," the representative that signed us up? Does Respond Power take any responsibility for the actions of these representatives?

If a company who deflects charges of verbal misrepresentation by merely citing the small print and distancing itself from it's representatives, then claims it will be conducting an evaluation, I should think there should be something to back up that claim. At least it should be expected to if it is to be Revdex.com accredited.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Morning,

We are sorry the customer remains dissatisfied. However, our last response was responsive to the customer's complaint.

Regards,

Review: I've had the "joy" of being a customer of Respond Power for the past year. Respond is one of the thousand electric suppliers. I was originally offered their service via a telemarketer, probably my first sign I was getting into a messy situation. Their low low rate for electricity(KWH) was attractive. I inquired on the phone to the salesman if this was for a fixed rate or variable rate. They assured me it was for fixed. About a month later I received my first bill and was happy that it was indeed the rate we discussed, but then slowly they began to increase the rate. They never sent me any paperwork, nor did they have any paperwork when I called to inquire about why my rate increased. After a very long winter (2013) I began to notice a very large balance on my electricity bill. Yes I did use a large amount of electricity but they continue to increase my rate on a month to month basis, so much that my rate at one time was 0.25 per KWH. Which is insane!. Considering the rates are lower than 0.10. I soon found out that I was being charged the variable rate. When I called to inquire they said they had no paperwork of my contract and could not help me out. Since it's their word against mine, I had to cancel my service, but Now I am stuck with an electric bill way over $950 for a 2200 sq ft townhome. They were unable to offer any resolution because they had no paperwork on my account. I am looking for a partial refund based on usage but more inline with the fixed rate at 0.08 per KWH.Desired Settlement: They were unable to offer any resolution because they had no paperwork on my account. Its simply their word against mine. I thought I was getting a fixed rate. I am looking for a partial refund. Yes I did use a lot of electricity during the winter and that is my fault, but I would like to be charged based more inline with the fixed rate at 0.08 per KWH instead of 0.25 per KWH.

Business

Response:

Good Afternoon,

According to the complaint, the customer is unhappy with the recent rate

being charged.

The customer agreed to a variable

rate contract, meaning the rate would be determined by the energy market.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February [redacted]press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in Pennsylvania.

Please see this link relating to New York prices as well.[redacted]

Finally, the account has been

canceled and it is now up to the utility to process the cancellation.

Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier,

customers have seen electricity and natural gas prices spike in many parts of

the Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, visit [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to be unsatisfactory. The resolution would mean either furnishing the paperwork that shows a contract where a variable rate term was agreed upon or assessing the customer based on a fixed rate at the time of signup and refunding the difference. The business failed to keep any records on my account. I had no idea I was even on a variable rate, due to budget billing keeping a flat rate on each bill. When I emailed them after the flat rate increased they made no mention of the variable rate. I have a message from them stating that I am on a fixed rate. (see message below) They have no contract and no paperwork on me, therefore the fact that they charge a variable rate vs. fixed is up to their digression. The business is insinuating that because a variable rate was charged, that I must be on a variable contract term without any paperwork proving it.

Sincerely,

Review: We signed up for Respond Power a year ago. At first our bills were lower, and now the prices are almost triple what [redacted] is changing. I completely understand the prices of gas and electric going up, so I did expect some higher charges, but we are being charged almost triple what [redacted] and [redacted] would charge us. The representative at the door made us believe if we didnt pick a provider [redacted] would pick one for us. He urged us to go with with fixed rate policy, obviously knowing the company would take advantage of us when [redacted] did raise their prices. I am unable to get in tough with anyone at the company to cancel my plan and demand to be reimbursed the outrageous amounts we are being charged over what [redacted] and [redacted] would have charged us. I will start tracking that amount with the bill I received in the mail today which is DOUBLE what our normal bill is, even with [redacted]'s higher rates. Your company is a scam, your sales people are scam artists, and your customer service is non-existant.Desired Settlement: I want my account cancelled ASAP, and I want a refund of the difference we would have paid if we never ran into your company starting 02/**/2014.

Business

Response:

Review: I am having the same issue that many people are filing complaints about for this company. I want my service cancelled. Nobody answers the phone when you call the 800 number, I called numerous times and only received voice mail one time. Nobody called me back, I sent two e-mails and no answer. I just want my service cancelled. I don't understand how a company can get away with ignoring customers. I don't want to hear they have high call volume, hire more people even temps until the call volume declines. I have been trying to get ahold of them for over two weeks. I want my service cancelled because of the ridiculous charges and I want my cancellation effective dated back two weeksDesired Settlement: Service cancelled

Business

Response:

Good Morning,

According to the complaint, the

customer is unhappy with the recent rate being charged and would like to cancel her account.

The customer agreed to a variable

rate contract, meaning the rate would be determined by the energy market.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February **press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in Pennsylvania.

Please see this link relating to New York prices as well.

Finally, the account has been

canceled and it is now up to the utility to process the cancellation. The request should be

forwarded to your utility company within 24 hours. Turnaround time for

returning the account to your utility can take 1-2 bill cycles. You may contact

your utility to confirm the request has been received. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier,

customers have seen electricity and natural gas prices spike in many parts of

the Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, visit [redacted]

Review: I have been charged an unreasonable amount per kwh on my bill when they offer a published rate that is 4 times less for new customers. My electric bill was at 0.28966 per kwh resulting in a bill of $732.54 for the month of January 2014. My bill for a year earlier was nearly the same kwh usage and was 4 times less. On the PaPowerSwitch website they are offering a rate of 0.0908 that is fixed for 12 months. I called them 7 times and was in a que of waiting of 2 to 7 people ahead of me. I waited patiently and never got past the number 2 and an answering machine would advise me to leave my information and someone would return my call. This never happened. I am now forced to hire an attorney and will submit all pertinent information the the attorney general of Pa.Desired Settlement: Reduce my charge of kwh from the 0.28966 to the advertised 0.0908 and credit my account accordingly. BTW. I have 2 separate accounts that I have been overcharged.

Business

Response:

We received an email from [redacted]regarding the accounts are reaching out to discuss the rate issues. Part of the problem is that customers think Respond Power is gouging them with excessive rates, when in actuality the US energy market skyrocketed in January. We are urging all customers to lock into FR's which offer protection from sudden spikes like millions of customers experienced the first part of this year.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved upon reciept of the refund promised. As of 3/[redacted]/14 there has been no refund check recieved.

Sincerely,

Review: Last month I received a bill with a high commodity rate from respond power making my bill $750 which would of been $180 if I kept my rate with Peco. The salesman had told me my rate would be lower than Peco not triple their rate. I called immediately and spoke to a representative that was unable to give me a reason why the rate was so high and kept saying I had to wait for a supervisor to call me. I asked him then to cancel my service contract and he gave me a cancellation code. When I asked if the service was cancelled immediately he said a cancellation supervisor would call me within 24 hours. I never received a phone call only a letter saying my next bill would be adjusted and that there was an error with the bill. I now just received my March bill and the commodity rate is reported twice. Charging me .1899 for last months electricity usage and another commodity rate for .34990 for this months usage. So now I am charged double. No refund and Peco's rate is at .0877, lower then both rates. My bill this month was $1283.64. I am very disturbed by the double charge in my services even after asking for my service to be charged. The scam in the rate and the lack of customer service needs to be rectified in this situation. I am still currently holding 30 minutes to speak to a representative.Desired Settlement: I would like my service cancelled immediately and refunded this month and last month's chargers that were promised

Business

Response:

Good Afternoon,

According to the complaint, the

customer states that she is unhappy with the current rate being charged.

The customer agreed to a variable

rate contract, meaning her rate would be determined by the energy market.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February [redacted]press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in Pennsylvania.

Please see this link relating to New York prices as well.

Finally, the account has been

canceled. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier, customers

have seen electricity and natural gas prices spike in many parts of the

Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, visit http://www.CompetitiveEnergy.org.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi I recently received a response back from Respond Power and I am very upset with the response I received. I feel I should receive a refund for the high rate they charged me and I did receive a letter on February 10th that my bill was going to be corrected on my March bill.

I would like to know what else I can do to have this properlyy taken care of.

Thank you for your help.

ARC of Chester County

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are sorry the customer is unhappy with our service, but the corrected bill is all we can provide.

Regards

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Description: ENERGY SERVICE COMPANIES

Address: 100 Dutch Hill Rd Ste 310, Orangeburg, New York, United States, 10962

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