Respond Power

Review: A Respond Power representative came to our door and offered a low rate for electric and gas. [redacted] is the Gas supplier. It was a variable rate, however the representative and the brochure information stated that their rates were competitive with "historical annual savings" for their customers. We had one month with this low rate and the rates have more than doubled in two billing months. I have now switched my provider but these two months have cost me more for electric and gas then I have paid in the 5 prior months

I have tried to call this company as well, and the message is that" My call cannot be completed at this time, try again later"

Also, on my contract, the rate for the gas is not marked as variable, therefore that part of the contract is not valid.

This company is a scam, and sadly they even advertise that their customers support their donation to [redacted] Perhaps this wonderful foundation should be made aware of this and would not want to be associated with this fraudulent company.Desired Settlement: I want a reimbursement for the partial cost for our electric and gas. The rates they have charged are unfair and should be illegal to raise rates at that percent each month. The electric rate should not go from 0.0825 to 0.1322, and the to 0.1966. Looking at many other electric suppliers, their rates are no where near this. Their gas rate went from 0.499 to 0.779. Perhaps the representative should have been more honest about their rate increases for the winter months when customers use more electricity and gas.

I also want a phone call or an e-mail from a representative from this company.

Business

Response:

[redacted] asserts that the rate increases her family experienced should be illegal and unfair. We invite [redacted] to research the US Energy Market independently where she will find out that the rates experienced in the market in January were some of the highest on record, and were determined by a massive demand across the country during one of the coldest January's on record vs. a shrinking supply due to EPA regulations on the coal industry. Overall, the cost for electricity was on average 400-500% higher in January than in December for customers throughout the nation.

While Respond Power does our best to hedge future pricing, at times customers on variable rate contracts can experience wild swings. However, [redacted] should realize the rates her family paid were in line or even below the rates many other suppliers who offer variable pricing passed along to customers. Although it may be hard to believe, customers in some areas of the country saw rates as high as 45 cents or more per kWh on their recent bills.

Our records indicate that the [redacted]'s contacted our offices on Dec ** and were informed about the Fixed Rate options but at that time turned down our offer. Had they agreed to the rate available, their bill would have been substantially lower, however they made the choice to remain on the variable plan and unfortunately, the market skyrocketed.

Finally, we received notice they the accounts will be moving to another supplier on the next meter read date. We wish them well.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response of the business did not resolve my complaint.

First, they did not address the fact that the representative who contacted our home, unsolicited, gave false representation of the usual/typical increase for a variable rate. This should be provided to all potential customers by supplying a graph of the variable rates from the previous 12 months.

Most importantly, their statistic concerning the increase in the electric rate is false and not consistent with the area in which I reside. According to the Bureau of Labor Statistics, the KWH for the Philadelphia/Wilmington/Atlantic City area was 16.4 cents/KWH for December and 16.2 cents for January. This rate includes all of the taxes and surcharges. Based on this my KWH per hour was 26 cents/KWH, ten cents higher than the average for my area, and the Philadelphia area rate was actually 20.9% higher than the national rate. So I am not sure what National average rate you were speaking about since our area is already higher than the National average. And then you charged your customers 10 cents/KWH more than the rate for my area.

Also, blaming EPA coal regulations is an absurd excuse for their unethical practices. The price of coal has only risen 10% in the past few months.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Morning,

We are sorry that the customer has had a bad experience. We assure you that we would never retaliate against a customer for any reason including filing a Revdex.com complaint. Because the customer signed up for a variable rate plan, the last bill is simply determined by the energy market. We encourage the customer to contact their utility directly for budget billing options.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business states that because we had a variable rate, that this was the fair market value. I have spoken with [redacted], the Utility Commision, as well as researched rates during the time frame noted. The rate went from 20 cents/KWH to 39 cents/KWH. This rate is simply not a 'fair" market rate for my area as I have not found any other companies with this rate.

In addition, you have never addressed your salesperson and your promotional materials which gave a false representation of your company providing "lower" rates, even when a variable rate is selected.

Finally, we are appealing these charges and have spoken to [redacted] concerning this.

We have attempted to contact you for the past week, but we are put on hold for hours.

Yesterday, April [redacted], we were on hold for about 2 1/2 hours and then I hung up. I sent an e-mail to your company requesting an e-mail or phone call concerning our appeal. No one has called or e-mailed, although your website stated that within 24 hours we would have a response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Back in 2013 I had a young man come to my door and ask if I wanted to be considered for a low rate plan to save money on my electric bill. Of course I was interested and showed him my current bill and happily told me that I would be able to save! I was excited but a little worried, I filled out some of the beginning paperwork but back out of it before I signed into Respond Power to be my supplier. The reason? Its my mother that has the bill in her name so I figured I should ask her first. We tried to call her but she was not around, I apologized to the man and he told me it was ok and gave me the yellow half of the paper to show I had filled information out but had not signed at the bottom. Thank goodness I saved it as now, in march I received a huge bill and when I looked closer I saw respond power on it. Confused I tried to call and contact someone, I tried their online chat and phone services and got really no where. Finally I got a hold of an online rep in chat that showed me the white bit of paper with a signature that is not mine on the paper. I scanned and sent her my end of the paper with the signature obviously missing.

Now prior I had been given the number of a supervisor and tried calling multiple times, leaving many messages and never got a call back. Angry I sent in an email which then the one rep forwarded to her supervisor. I got one message from him asking for my info and that was it. So on top of something gone horribly wrong with my 'contract' I have gotten little to no help from those who need to reach me. I am absolutely tired to going around in circles after my own tail when I never even signed to be supplied by Respond Power.Desired Settlement: I never signed up for Respond Power, I would like my bill adjusted to February's Rate AT THE LEAST, seeing as I had not even wanted to be a part of Respond Power. Honestly I feel like it should be reduced even further but I understand business and it is not as if I can return used electricity but if this is not handled I feel I will have to take this further to a legal perspective to see what they say.

Business

Response:

Good afternoon,

We are sorry for the experience the customer had in this situation. Since making this complaint the customer has talked to our customer service department and had her issue resolved. A refund check will be issued to the customer on 4/*/2014. Again, we apologize.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I switched to Responde Power about 4 months ago based on promisses of COMPETITIVE rates, and ultimately GREAT saving on energy. They offered me introductory rate of .0699/KWH. Ok this seems competitive and therefore I switched. Next month the rate jumped up to .1100 and the following month to .12225. I understand this is a variable rate and changes every month, but based on their advertising it should be competitive and it is not. My local utility company's rate has not changed much during this period (.073-.0759) and even the other competition company that I switched from had much lower rate and their rates stayed almost the same (.0071-.079). I called the company on 1/**/14 and brought up my issue. The customer service told me the service I picked was variable and advised me to change it to fixed rate to stay at a lower rate for one year (.089). Still higher than the competition but lower than their own variable rate. He also said that if I switch to another company after changing to fixed rate my rate will go back to variable rate of .12225 or whatever the rate it will be. I didn't really care at the time if I switch or not. If I decide to switch to previous company then my rate will be at the other company's rate. So, I took the chance and changed my contract to fixed. I could'nt afford seeing the rate goes up and up. A couple days later I got my fourth bill and it was outragous. The rate was .12874. I called the company again and complained about my rate that keeps going up despite the competition's rate that was much lower. She told me that they are NOT competing with other companies and this is their rate. I asked her what is the meaning of COMPETITIVE rate they are claiming to have is? She could not answer my question and kept saying that my consumption went up. Hello, what is this has to do witht the rate? I can see my consumption was higher. I told her I am looking at the rate not consumption and comparing my rate with previous months. I have a record of my bills for the past year and have not seen any rate that high. I told her I am thinking of going back to my old energy supplier and now she is telling me that because I just changed the contract to fixed rate there is a penalty of $100 to switch. I said WHAT? No one told me that when I changed to fixed rate. I asked to speak to her manager and she said the manager is not available. She took my number and said will email him and he will call me between 24 to 48 hours. Well, It is more than 2 days now and no one called me. I will rate this company lower than c- for wrong and deceiving advertisind, for unkowledgeable customer service, for not resolving my issues, and last but not the least for not getting back to me within the promissed time limit.Desired Settlement: I would like the company to adjust my bills for the past 3 months to make the rate really compatitive, that is between .073 to .0759 which is my local company's rate during this time. I would also like to be able to switch to another company of my choice without paying any fees. This was not mentioned to me at the time I was advised to changed to fixed rate.

Business

Response:

We are happy to report that [redacted] spoke with us regarding her complaint today, January **, and we have come to a satisfactory resolution.

We again apologize for the misunderstanding and delay in getting in touch with her.

Thank you

Respond Power

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: September *, 2013, a young lady appeared at my door representing the Respond Power LLC electric company. She told me that by LAW, I was not allowed to JUST have [redacted] Electric company as my sole energy provider. She told me that I had to pick another company along with [redacted] so that [redacted] could "sell" me their energy. She told me that my bill amount would not change, and that I would receive a 10% discount on my bill. It has been almost 5 months since that day, and my bill has never showed anyone but [redacted] as my provider, until today. I received my electric bill and was surprised to see Respond Power LLC as my energy provider, along with [redacted]. I was charged $439.84 from Respond Power LLC for this billing cycle. My NORMAL electric bills are never more than $250.00, even with an actual reading of my meter. I was never told that I would be charged extra, and HAD I been told that, I would have never signed the paper. I was under false pretenses that Respond Power LLC would SAVE me money, and this is proving to be very untrue. I will not pay what they have charged me because I was lied to. I do not have to have a second service provider for my electric bill.Desired Settlement: I would like for Respond Power LLC to remove themselves from my electric bill, and I would also like for them to absolve me from paying ANY of their charges. $400.00 for ONE month's worth of electric is ridiculous.

Business

Response:

Response from Respond Power

We have looked into the account of [redacted], and it appears she agreed to a variable rate contract in September of 2013. While [redacted] claims she is surprised to see us on her bill, we have actually been servicing the account since 9/**/13. Additionally, a service switch notice was sent to the home by PPL when the choice was made along with a welcome letter from Respond Power. We wonder why [redacted] would disregard not only these notifications, but also our name on her bill for 4 cycles before filing this complaint.

During that 4 cycles, her meter readings have fluctuated from 870 kWh in Oct, to 1899 kWh in November, 1207 kWh in Dec, and a massive increase to 3386 kWh of consumption on her most recent statement. The consumption on the account is 100% based on the customers use. Should the reading be in dispute, [redacted] should focus her attention on her utility as they control the reading.

Beyond that, we have found that many customers have recently experienced a large increase in their energy bills which have led to complaints of this nature. While we certainly empathize with the large bills, we believe that customers are not being told the full story about the current energy market, and even when Respond Power is no longer servicing the accounts, the customer will still see much higher bills then they have in previous years.

The reason for this is that the energy market has literally been sky-rocketing during the recent “polar vortex” events. Recent Federal Regulations by the EPA have put a squeeze on cheaper energy sources such as coal, pushing more expensive sources into the market. While normal temperatures allow prices to remain stable, large increases in demand can no longer be supplied with more coal; therefore the energy market has no choice but to “skyrocket”. Unfortunately for consumers, this trend will only accelerate as more coal is removed from the market. We recommend that customers contact their congressman to complain about the energy market spike in prices due to the EPA regulations on the coal industry which is pushing higher priced commodity sources into the market.

Finally, the account has been canceled and will return to PPL on 2/**/14.

We have attached the sales agreement for supporting documentation.

Regards

Respond Power

Review: Representatives of Respond Power came to my door and told me that if I would switch my services to them from [redacted] that I will save money on my electric bill. It turned out that my bill was double what I was paying [redacted]. They blatantly lied to me regarding their service and saving me money. They should be thoroughly investigated and this practice of misleading the public should be stopped immediately.Desired Settlement: I would like to see a reimbursement for my excess charges. For bills due on the following dates here are the differences:

2013 2104

Apr $64.92 $119.71 $54.79 more than the year before

May $42.03 $121.30 $79.27 more etc

June $50.81 $114.92 $64.11 more

That is an additional $198.17. This company blatantly misrepresented itself and I would like to have the excess charges reimbursed to me.

Business

Response:

We apologize for any inconvenience the customer may have experienced. A customer service representative will be making contact in order to fully explain the services and to answer any questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The reasons were completely unsatisfactory. They promised to lower my rates and they overall over the three months that I used their service charged me an additional $200 over the same period the year when compared to [redacted]. The reason was inadequate and at the end of the day was just a lot of excuses. This company is not a reputable company and should not be rated as one.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Respond Power, LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because the explanation was ludicrous. They explained to me that if I stayed with them longer over the years time I would have started to see a 10% reduction in my bill. I was charged over the three months almost 100% more than the prior year. My September bill was under $70 and I had the air conditioning on 24/7.

this company is fraudulent and needs to be thoroughly investigated. They should not be allowed to make false statements to the public and not suffer any repercussions.

If if you need anything else please let me know.

Sincerely,

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We switched to Respond Power as our electric provider over a year ago. Someone came to our door from Respond Power and talked to me about their services and I was told them their rate would ALWAYS be below [redacted]'s rate. So of course who wouldn't want to switch and be with Respond Power then. Well I didn't realize until last month's bill that we have truly been taken advantage of. Our bill was 435.20 with them. Never ever have we had an electric bill be somewhat even close to that. I called [redacted] to find out what our bill would've been had we been strictly through them and they said it would've been around 170.00!! So how was I told multiple times that Respond Power's rate would ALWAYS be below [redacted]'s but then have a drastic bill discrepancy like that. I cancelled with Respond Power after last month's bill and the customer service rep, told me I was not making the right decision switching away from them and tried everything he could to get me to stay with them but I declined and his attitude was not nice. So I just got the most recent bill and it is now 700!! [redacted] told me since I cancelled with Respond Power in the middle of a billing cycle that I had to finish the billing cycle with Respond. It makes me sick to think how much money has been taken from us over the past year. We are a family of 5 struggling to make ends meet each month and a 435 and definitely 700 dollar electric bill is nowhere feasible for us. 700 is more than our mortgage payment each month! A company should not be able to tell people that their rates will always be below [redacted] if that is not the actual facts.Desired Settlement: To be refunded at least some if not all of the added money they charged us each month. To claim to always be lower than [redacted]'s rate and then not even be close to that is just plain wrong! This company needs to be training their salesman to give out accurate info and not dupe people just to get more clients. It saddens me that we have not had enough food to put on our table while Respond is pocketing all of this extra money! Please refund me what Respond has ripped from us.

Business

Response:

Good Evening,

According to the complaint, the

customer is unhappy with the recent rate being charged.

The customer agreed to a variable

rate contract, meaning the rate would be determined by the energy market.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking su[redacted]y of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February ** press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in [redacted].

Please see this link relating to New York prices as well.

Finally, the account has been

canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I do understand it has been an extremely cold winter but our usage was less this winter than previous winters. Respond Power's customer service did tell me it was a variable rate I was signing up for BUT also told me numerous times that the rate would ALWAYS still be below whatever [redacted]'s rate would be. To just price guage customers is against the law! I did cancel after the 430 dollar bill only to have Respond price guage us one more time and send us a 700 dollar bill when our usage that month was even less. To price guage customers to get what last little bit out of them you can is just unethical and this case is not resolved b/c the least Respond can do is give half of what they have taken from my family back. Maybe they need to research price guaging laws instead of blaming it on our cold winter!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Morning,

We are sorry the customer is unhappy with our response. While we forward cancellation requests to the utility within 24 hours, it usually takes the utility 1 - 2 billing cycles in order to process the switch. We have no control over that time frame. Again, we apologize that the customer has had a bad experience.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Once again !Respond Power, you are avoiding accepting responsibility. Our usage has been lower this year than last year there yet our bill is sky high, there is absolutely no reason to be charging customers .39/kwh!! This is truly gauging your customers. I request that you give us half of them amount you have charged us back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

%

Review: In October 2013 I signed up for a variable rate contract with Respond Power LLC. They first appeared on my [redacted] bill for billing period Jan ** to Feb **, 2014. At this time I realized that their variable rate (.14990038) was much higher than the standard rate per KWH (.0001171647) and that my bill was subsequently much higher than normal, obviously. So, I attempted to call them repeatedly. The first several times I called, an automated message told me I would receive a call back within so many minutes. Every time I attempted this approach, I would receive the call back and it would immediately disconnect me upon answering the phone. I paid my electric bill and continued to try to reach Respond Power to cancel my contract. This time when I called, rather than the automated system telling me it would call me back, there was a new message telling me to email Respond Power at [redacted]. I did just that and never received a reply. Then I received my next electric bill, the second one with Respond Power on it for transmission charges. This time the price per KWH has jumped to .24990079 yet the comparable rate for standard residential remains .0001171647. I again attempted to email the company. I also tried to call them again. This time when I called, the automated system asked me to go to [redacted] and contact the company there. I did this. At the same time I remained on hold with the customer service automated system, and was disconnected AGAIN. I called them back, remained on hold and spoke with a representative. He was completely unsympathetic to any of these issues and offered to change my contract to a fixed rate. He explained to me that the reason the rate has increased so much is that the "energy market has crashed." I declined a change to a fixed rate and demanded that he cancel my contract, which he agreed to do. My problem now is that I feel the amount of time wasted on getting a hold of a person at this company has cost me an extra insanely high bill and perhaps several extra months (he explained that it could take 6 to 8 weeks for [redacted] to remove Respond Power from my bill) of paying this outrageous and unfair rate. I am [redacted] I have three other children, I am a state employee (registered nurse) that works 50 miles away from home, 40 hours per week inside a [redacted], and I do not have time to devote to this kind of nonsense nor do I have this kind of money. My fiance is a veteran, who still serves in the [redacted]. He is a [redacted] where I work and he does not have time or patience for this nonsense either.Desired Settlement: I want Respond Power LLC to adjust my generation/transmission rate on my [redacted] bill for Feb ** to Mar **, 2014, to the standard residential rate being used by [redacted] for customers that are not using a separate supplier such as Respond Power LLC. If they continue to appear on my next several bills as my generation/transmission supplier because it takes time to have them removed, then I would like the same standard residential rate applied to those bills as well...rather than the completely ridiculously inflated rate that they are currently charging customers under the guise that the "energy market has crashed."

Business

Response:

Good Morning,

According to the complaint, the

customer is unhappy with the recent rate being charged.

The customer agreed to a variable

rate contract, meaning the rate would be determined by the energy market.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February ** press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in [redacted].

Please see this link relating to New York prices as well.

Finally, the account has been

canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I offered Restore Energy a reasonable compromise in my original complaint to you to adjust my outrageous electric bill, which they completely ignored. Instead they offered me excuses as to the reason for my variable rate hike. I believe their excuses are ludicrous...first of all, because I can see on my [redacted] bill that if I had stayed with [redacted] for my transmission/generation charges, nothing at all would have happened to adjust my rate, regardless of the alleged "supply bottleneck," polar vortex issues, gas consumption increases, etc. that they listed. If it hasn't been a problem for [redacted], then why are all these things such a problem for them? Secondly, when I signed up with Restore Energy it was explicitly explained to me by their door-to-door salesman [redacted] that my variable rate was going to be based on the amount of electricity I used (i.e. the more we consumed in our home above a certain amount, the less it would cost compared to the going regular rate being offered by our regular company, [redacted]). There was absolutely no mention of the "energy market" having any effect at all on the rate.

Third, I tried before I even received the last bill (the one with the outrageous rate hike) on several occasions to cancel my contract with Restore to no avail because no one ever answered the phone or returned my emails, as I also explained in excruciating detail in my original complaint. This issue was also not addressed in their rebuttal.

I would like to say that I have absolutely no plans to pay the money that I owe Restore Energy at this point. I will continue to pay [redacted] their part of the bill and any future bills that I receive from them, which will not allow my electricity to be shut off and the balance owed Restore Energy will remain on my bill until they agree to a fair compromise. Until then, they will not see a dime from me.

Sincerely,

Business

Response:

Good Evening,

We are sorry the customer is unhappy with our response. The customer enrolled in a variable rate program, meaning the rate charged would be determined by the energy market. We have attached the customer's sales agreement for verification. The commodity charge is determined by multiplying the monthly rate by the kwh's the customer used. We will not be issuing a refund in this case. Please contact your utility for budget billing plans.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

FYI...I will not be making payment arrangements and I will not be paying the money that you think I owe you. Period. I will continue to pay [redacted] their portion of this bill and all future bills. Nothing more. Regards, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On September **, 2013 a young man knocked at our apartment. He represented himself as [redacted] with Agent Code [redacted]. He said that he is form a branch of [redacted] called Respond Power. He wanted to see our bill for electricity for the last month to see if we could save money with their company. I showed him our bill for September **, 2013 with a 6.23 cents per KWH. He said that it is too much that we are paying and that by switching to Respond Power we will be paying less than that all the time. The rate is variable but Respond Power will not go more than what we are paying for [redacted]. The first bill was indeed lower like they promised. The second bill was higher. I tried to call on several occasions but no one answered. In January I received a bill which was doubled the price per KWH. I called and cancelled the service. Again I was unable to talk to anyone. No one called back after leaving messages. After cancelling the service I received a bill that was now tripled from he first bill.Desired Settlement: I want Respond Power to adjust the price per KWH to for my time with Respond Power and to get my money back for all the months.

Business

Response:

Good Afternoon,

According to the complaint, the

customer states that she thought she would save money on her energy bill and is unhappy with

her current rate.

[redacted] agreed to a variable rate contract, meaning her rate would

be determined by the energy market. We do not produce any literature that advises

that our rates will always be lower than the utility.

Additionally,

as has been

widely reported, there has been a spike in the wholesale energy market

which

was reflected on the most recent bill. This is merely a reflection of

the

current energy market where a shrinking supply of electricity is under

the

strain of massive demand due to one of the coldest January’s on record.

We are

referring customers to the February 14 press release from the PUC

regarding

this issue. (Please see attached) In addition, this is not just

happening in Pennsylvania. Please see this link relating to New York

prices as well. [redacted]

Finally, the account has been canceled the Utility.

We are truly sorry for your experience and advise you

to sign up on a fixed rate that will ensure price protection.

Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The salesperson, [redacted], assured me that the rate will not go up more than [redacted]. He lied to me and my husband after we asked him about the variable account rate. That is inappropriate behavior by sales representative to first say that he is part of the [redacted] branch, and then after we had questions-he lied to our faces about the variable rate. It is not written anywhere but it was spoken several times in the conversation that the rate would not go more than [redacted]. You your sales personnel falsely advertise the product and blame it on the customer. I want to get the money that I over payed back. The companies reply is very poor. I am very disappointed with their reply. What does cold January have to do with increase rate of double and triple the amount of KWH price that I signed up to.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Morning,

We apologize that the customer has had difficulty contacting our customer service department. That department has experienced a drastic increase in call volume. We have recently taken steps to improve that department and better serve our customers. I encourage the customer to try again to contact customer service as it is getting increasingly easier to get through. Again, we sincerely apologize for your bad experience.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I asked repeatedly to get my money back that was overcharged from the use of the electricity to heat our home. The person promised that the rate would not go higher than [redacted]. that is all I want to get the money back that was charged.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My electric bill has gotten ridiculously high. I have been trying to contact respond power to cancel my service with them for two weeks. I have been calling daily, I wait on hold for long periods of time and end up being hung up on. I have sent emails requesting to cancel and asking for a response and I have not received any communication from them.Desired Settlement: I want to cancel my service with them.

Business

Response:

Good Afternoon,

According to the complaint, the

customer states that she is unhappy with the current rate being charged.

The customer agreed to a variable

rate contract, meaning her rate would be determined by the energy market.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February 14 press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in Pennsylvania.

Please see this link relating to New York prices as well. [redacted]

Finally, the account has been

canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier,

customers have seen electricity and natural gas prices spike in many parts of

the Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, visit http://www.CompetitiveEnergy.org.

Review: I switched to respond power after the [redacted] who kept calling me told me I would get cheaper rate than the current one I had(PPL)..They also told me I would have a fixed rate. I received my Jan 2014 bill and it was somewhat higher than normal~$497 but I figured it was higher since it was a colder Jan than last year. I paid that Bill but then I received Feb Bill which was $1056. This I thought must have been a mistake..I called the company and customer service said they would have someone call me back since that person couldn't access my account. I waited a day or two..Noone called..I called back and got another person on the phone, this person also could not help me out but they told me my rate was not fixed and I found out that it was three time higher than my old distributor charges-PPL. This is crazy..but again he told me that his supervisor would call me back , he also said he would put in a cancellation but his supervisor will assist me with that when he calls me back. I waited a few more days..Noone called me back. I called again, noone would help me...I called again this morning..and I could not even get a service rep on the phone. This is bad customer service and I don't even know if I got my cancellation or not. I couldn't even speak to anyone who would discuss the bill with me. This is very frustrating, plus the bill is extremely high since I live in a very small home which should never have such a high energy bill. This is ridiculous even with them saying Polar Vortex excuse...Desired Settlement: Please let me know if you have released my account back to PPL and remove themselves from my bill. Also please discuss this abnormally high heating bill charges with me and verify that these are truly correct or if there is some mistake as your customer services is horrible.

Business

Response:

We apologize to [redacted] for her difficulties in reaching our customer service center. We ask that she call our Customer Service Specialist [redacted]directly at [redacted]so we can attempt to resolve her issue.

The account is scheduled to switch back to PPL on 2/**/14

Thank you

Respond Power

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have tried to contact the person by the phone number you have given me. I left messages to this person to return my call and again I got no return call..

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I will ask [redacted] to call and email immediately.

Thank you

Review: Towards the end of january 2014 a woman dressed in working clothes knocked on my door. My [redacted] (whom does not live with me at my address) answered the door, due to me being in the shower. The woman proceeded to say she was from the electric company, she was checking rates in our area. She then asked [redacted] to see our electric bill to make sure we have recieved the discounted rate. [redacted] showed her the bill the woman wrote some information down and said it looks like we are okay. She asked [redacted] to sign a paper, of which was just saying she talked to us and we have a discounted rate already. [redacted] signed and the lady left. When I got out of the shower I read the paper [redacted] signed and it was a contract locking us into a variable rate for our electrical utilites.

I recieved a bill March **, 2014 from my normal service provider [redacted] Power, on that bill Respond Power LLC is charging me $92.75. I have Tried multiple times contacting the company each time was on hold for 60 minutes untill a machined answered and I left my name and number. NO CALL BACK. I have emailed the company and they have not emailed back, except wanting me to email them my account number. Which I am not comfortable emailing my account number to any buissness, I gave them my name and phone number and asked for a call back. NO CALL BACK.

Regardless the electric bill is in my name, [redacted] has no authorty to sign a contract that is in my name.Desired Settlement: I do not want my service to be provided from Respond Power LLC, I want my service Provider to Be [redacted] Power. Any and all payments made to Respond Power LLC should be refunded due to an unathorized signature on the contract held by Respond Power LLC

Business

Response:

Good Evening,

According to the complaint, the

customer is unhappy with the recent rate being charged and claims he did not sign a contract.

We have a valid contract where a person claiming to be the customer's spouse signed that she was authorized to make changes on the account and agreed to a variable

rate contract, meaning ther rate would be determined by the energy market. If the customer believes fraud occurred, then the fraud was committed by the person who signed the contract at his residence.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February [redacted]press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in [redacted]sylvania.

Please see this link relating to New York prices as well.

Finally, the account has been

canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier, customers

have seen electricity and natural gas prices spike in many parts of the

Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, visit [redacted]

Review: The power supply company has overcharged me for January, Feb. and March. They blamed it on the cold weather.

I just want to be billed fairly. I have since cancelled with this company.

I live in a one bedroom apt. . I have electric baseboard heat. My bill right now is 630.98.

I believe it should be half that at most.

Thank you.Desired Settlement: Refund

Business

Response:

Good Morning,

According to the complaint, the

customer is unhappy with the recent rate being charged.

The customer agreed to a variable

rate contract, meaning the rate would be determined by the energy market.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February 14 press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in Pennsylvania.

Please see this link relating to New York prices as well.

Finally, the account has been

canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier,

customers have seen electricity and natural gas prices spike in many parts of

the Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, [redacted]

Review: January 2014 I received an outrageous bill from Respond Power. They charged me 45 cents per KWH, when the average price in Philadelphia is 16.2 cents. I called to complain and cancel my affiliation with the company. The guy on the phone told me that they were having "billing errors/issues" and the price should have been more like 18 cents per KWH. He beeged me to stay with them and they would correct the error my next bill.

My next bill for February 2014 was also for 45 cents per KWH. This is almost 3 times the average price of electric.Desired Settlement: I want to cancel my account with Respond Power and get a refund for the over charges

Business

Response:

Good Afternoon,

According to the complaint, the

customer states that he is unhappy with the current rate being charged.

The customer agreed to a variable

rate contract, meaning her rate would be determined by the energy market. However, he was not charged the rate he stated in the complaint. He was charged .1899 for 1/**/14-2/**/14.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February **press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in Pennsylvania.

Please see this link relating to New York prices as well.

Finally, the account has been

canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier, customers

have seen electricity and natural gas prices spike in many parts of the

Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, visit http://www.CompetitiveEnergy.org.

Review: Respond power rep knocked on my door. The rep stated she could save me money on my electric bill, it's been a nightmare ever since; I was paying 9cents per KiloWatt hr. the Respond Power rep said they would charge me 8cents per kilo watt hr and they would make a donation to [redacted] stand (charity to fight kid cancer) so I signed up. my Electric bill went from $45 per month to $285 per month. I was told by [redacted] that my kilo watt hr rate went from 8 cents to 13 cents to 19 cents all the way up to 35 cents per kwhr at the hands of Respond Power. Now [redacted] is demanding that I pay them a $200 deposit because I haven't been able to keep up with the bill and they also want the balance. If I can't pay the $285 bills how can I give them a $200 deposit on top of it. They are threatening to turn my electric off...I can pay my my normal bill but not these compounded outrageous charges. No one should trust Respond power this was a classic case of bait & switch.Desired Settlement: I would like Respond Power to bill me retroactive @8 cents per kilo watt hour from the day they started to bill me. I would like [redacted] to drop their demands for a $200 deposit and allow me to pay my normal electric bill at a rate of 8 or 9 cents per kwhr.

Thanks

Business

Response:

Good Afternoon,

The customer enrolled in a variable rate plan, meaning the rates would fluctuate with the energy market. Unfortunately, the energy

market performed very poorly this past winter due to decreases in energy supply

and increases in demand due to the cold weather. While suppliers like Major

Energy/Respond Power base the rate on a daily rolling average and hedging, most

utilities purchase energy in massive block and adjust quarterly or

semi-annually. Because of that, sometimes suppliers find themselves with higher

rates than utilities. Eventually trends reverse and utilities are forced to

adjust their rates to make up for losses due to underpriced supply sold to

customers during high markets.

The customer's account has already been cancelled.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Variable rate is not what I was told by Respond power. I was told and I qoute "[redacted] is charging you 9 cents Per Kilowatt hour, Respond power can offer you a rate of 8 cents per Kilowatt hr." When I spoke to [redacted] about why my bill was so high they told me that right away Respond Power took my rate from 9 cents to 12 cent to 13 cents to 19 cents , etc.. all the way to 35 cents per Kilowatt hr. which is not a variable rate but a balloon rate. The bottom line is Respond Power was deceitful, and does not do business in good faith and I want my money back that they over charged me over 8 cents per Kilowatt hr. Meantime I have a close to $600 electric bill and [redacted] is demanding that it be paid along with a $200 deposit for security or they're gonna shut my power off. Respond Power created this mess they need to fix it. I had no issues with my power supplier until Respond Power showed up on my door step.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize for any inconvenience the customer is experiencing as a result of the unexpectedly high rates this past winter. The customer initially enrolled in a variable rate plan with our company via door-to-door sale on July **, 2013. The customer’s signed sales agreement is included for confirmation. The customer was never enrolled in a fixed rate plan. Because the customer was validly enrolled in a variable rate plan, no refund is due.

Consumer

Response:

At this time, I have not been contacted by Respond Power, LLC regarding complaint ID [redacted].

Respond Power offered me an 8 cents per kilowatt hour rate, I never recieved that rate, instead I received rates that rocketed from 12 cents per kilowatt hr to 35 cents per kilowatt hour. Respond power calls it a variable rate, it actually was a balloon rate. The rate never varied it only rose higher. This was a Typical bait and switch tactic that some shady companies use. Respond Power has ruined my credit, they do not do business in good faith and they should not be trusted!!!

Sincerely,

Review: This company misrepresented their service and price to me and proceeded to charge me 3x more than I have ever paid for any electric bill in the 5 years I have owned this house. I had a rep from the company come to my house around late Feb / early March when it was about 15 degrees, around 7 at night. The fact that he came in the dark and that he was willing to break our local no solicitation policy for our city should have been the 1st indication to me of what was to happen. However, I didn't think much of it at the time. The rep described to me that if I switch to this provider it will cut my bill by approx 10%. He also proceeded to tell me that I can cancel this at any time with no additional charges. I asked him several times about the price or anything that would affect the rate. He said no and asked me what I was paying now. I told him about $80 or so on average. He told me that I could expect my next months bill to be about $70 and on average 10% less that what I pay. I specifically asked him multiple times if there is any catch. He again said no and again stated that I will be paying approx 10% less than I am now. Since I could cancel and he told me that my bill would be less, I said I would sign up. Big mistake. I got my 1st bill from them and it was about 25% more that I normally pay of about $110. After seeing that, I promptly emailed Respond the same day I received the bill in the mail and cancelled the service right around April [redacted]. They company didn't deliver what the rep promised. In the email, the company told me that they can't switch back for another month. I didn't think a lot about it, but this month I get a $283 bill. Nearly 3x more than I have ever paid. I called the company immediately, and after sitting on the phone for nearly an hour, I finally talk to a rep that I describe the problem to. He was polite and I remained calm, but after I told him how the service was misrepresented and what was promised was not delivered he essentially said I'm completely out of luck. I asked him on the phone why my bill was 3x more than I've ever paid despite the rep saying I'd be paying 10% less. He says it was because of a variable rate. He told me that this winter was tough on the energy market and prices were at an all time high that month. Of course it was, I just signed up. Convenient that the sales rep who came to my door didn't mention something like that despite the fact that asked him specifically about price multiple times. He certainly wouldn't have gotten me to sign up if he had been honest and told me my bill was going to be 3x more than it has ever been. Why didn't the rep mention this to me despite me asking him multiple times if ANYTHING would affect the price? I ask him why neither of these things were mentioned or pointed out by the rep at my door in 30 degree weather and being pitch black outside. No answer. I ask him if someone came to your door and said " How would you like to pay 3 or 4 times more than you are now for your electric bill? What would you say?" No response. After going back and forth with him, he said I understand how you feel. I hear this all the time. I'm sure this company does. Their reps misrepresent the company. I told him I've never felt more lied to or taken advantage of by a rep misrepresenting what this service could do and that your reps should disclose everything especially since I asked him multiple times. I told him what the rep told me makes this fraud. No response again outside of sorry you feel that way, but there is nothing I can do. After being on the phone with this guy for probably 20 minutes, he did nothing to help so I'm filing this with the Revdex.com.Desired Settlement: My average electric bill is about $80. They said my bill should be 10% less so I expect it to be 70$ with them. After seeing it was $100 +, I paid it and cancelled. I already over paid once with this company. The following month I get a bill for $283. Absolutely ridiculous! I expect them to honor what their sales rep promised and make an adjustment to this final bill to $70-75.

Business

Response:

We apologize for any incovenience the customer has experienced. Customer was enrolled in the variable rate plan. Please see attached. The rates on a

variable plan fluctuate with the energy market. Unfortunately, the energy

market performed very poorly this past winter due to decreases in energy supply

and increases in demand due to the cold weather. While suppliers like Major

Energy/Respond Power base the rate on a daily rolling average and hedging, most

utilities purchase energy in massive block and adjust quarterly or

semi-annually. Because of that, sometimes suppliers find themselves with higher

rates than utilities. Eventually trends reverse and utilities are forced to

adjust their rates to make up for losses due to underpriced supply sold to

customers during high markets.

Customer's account was cancelled on 4/** and processed by the utility company on 5/**. Customer was validly enrolled in the variable rate plan and no refund is warranted.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Your sales rep never indicated to me that this was a variable rate plan despite me asking the sales rep multiple times if "anything" could affect what the rep told me would be a 10% savings off of the current bill. The rep repeatedly told me you will save approx 10% off your bill. The rate more than tripled. If the rep would have said that your rate would more than triple upon signing up, do you think I would have signed up for that? He misrepresented the service.

Our normal bill is about $80. This one was over $280.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We once again apologize for the inconvenience the customer is experiencing.

We have attempted to resolve the matter with the customer and no resolution can be achieved. The offer presented to the customer stands.

It is our position that the customer was validly enrolled and billed in accordance with the terms and conditions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: I never authorized the switch of my electrical service to Respond. In fact, I'd never heard of them. Upon receiving our recent power bill, which was packaged in a [redacted] envelope (and does not say "Respond Power" anywhere) we noticed the amount being drastically higher than normal. My wife called [redacted], our regular power company, to inquire. The gentleman to whom she spoke informed her that it had been switched to Respond, which charges 1.9¢ per kWh whereas [redacted] charges 0.9¢. This more than doubled our bill, to $212.36. Further, the gentleman with [redacted] said that they have been receiving a lot of complaints about precisely this, and they believe it is a telemarketing scam. I have never spoken to anybody on the telephone about switching my electrical service; I do not have a landline phone and never even answer unrecognized/unexpected calls to my cell phone. So I am puzzled as to how they got my information, and furious that they had taken it upon themselves to switch me to their service.

My wife was provided with a number to call, ###-###-####, and [redacted] told her to cancel, get a confirmation number and then call back to [redacted] with it. I've tried calling (as the account is in my name, not my wife's) but seem unable to get a live person or any option to cancel.Desired Settlement: The gentleman from [redacted] explained to my wife that companies like Respond purchase power through them to re-sell, clearly with a healthy markup. My desired outcome is to have the bill completely wiped out and my account restored to [redacted]. However, I would gladly pay a bill of $100.59, which is what the same usage would have cost for the month with [redacted]. I'm not even concerned with the money as much as I take umbrage with some company I've never heard of making me a customer of theirs without my knowledge or consent. And, as per [redacted], this is evidently not an isolated incident, but rather a clearly illegal, but routine business practice for Respond Power. That the Revdex.com was actually the first result in a [redacted] search of "respond power" in indeed telling.

Business

Response:

We apologize for any inconvenience the customer may have experienced. Our customer service center is open Monday-Friday, 9AM-5PM. Customer was able to speak to a representative on 8/**/14.

Customer's account was enrolled via a door to door salesperson in May of 2012. The account was enrolled by account holder's spouse. Unfortunately, the energy market performed very poorly this past winter due to decreases in energy supply and increases in demand due to the cold weather. While suppliers like Major Energy/Respond Power base the rate on a daily rolling average and hedging, most utilities purchase energy in massive block and adjust quarterly or semi-annually. Because of that, sometimes suppliers find themselves with higher rates than utilities. Eventually trends reverse and utilities are forced to adjust their rates to make up for losses due to underpriced supply sold to customers during high markets.

Regarding the billing, our company does not bill the customer directly. The customer's local utility company delivers the energy purchased by our company for the customer. On the past twenty-five bills from the utility company, our company's name is listed as customer's supplier in the section where the supply charges are located.

As customer was validly enrolled, no refund or adjustment is warranted.

Review: My name is [redacted] and I was told by Respond Power/Major Energy that I was cancelled back in January 2014 and as result I have continued to received bills with their name and charges that are way out of line every month since February. I have called and they say it takes (2) months , that's not good cause in the mean time I'm being charged some outrages charges. I have some friends that say the same thing about this company and it's hard to get rid of them once their on your account; but I would like to let my complaint be known. I did this as part of a program called refer a friend and now I regret it.Desired Settlement: I would like have these charges removed since I'm not suppose to have service from them at all

Business

Response:

Good Morning,

We are still investigating this complaint. It does appear there was a technical issue with the customer's cancellation. We will update as we learn more.

Thank you,

Review: A Respond Power LLC representative was traveling door to door in my area to inform myself and neighbors of guaranteed 10 percent in savings on our future electric bills. My original supplier was [redacted] who charged roughly 5 cents per kwh. The first bill with Respond Power providing the electric bill was about 8 cents per kwh resulting in a higher than normal bill. I immediately cancelled service to go back to the original supplier. It took a full billing cycle to switch back to my original supplier which is understandable, however my second and last bill bill from Respond Power charged a heft 27 cents per kwh. Not only does neither price save me 10 percent in charges, but the later is an increase in over 500 percent. Quite frankly they advertised a guaranteed certain amount of saving and did just the opposite. This is a similar story with my neighbors as well but there is a chance they are too lazy to file a complaint with the Revdex.com. However myself and my neighbor did file a complaint with the Attorney Generals office already.Desired Settlement: My desire is that I be reimbursed the difference in price between my initial suppliers price of 5 cents per kwh and their inflated prices between the two months.

Business

Response:

Good Evening,

The customer enrolled in a variable rate plan. The sales representatives of our partner vendor are strictly prohibited from guaranteeing savings, however, they may state that historically we have saved customers money. Unfortunately, the energy

market performed very poorly this past winter due to decreases in energy supply

and increases in demand due to the cold weather. While suppliers like Major

Energy/Respond Power base the rate on a daily rolling average and hedging, most

utilities purchase energy in massive block and adjust quarterly or

semi-annually. Because of that, sometimes suppliers find themselves with higher

rates than utilities. Eventually trends reverse and utilities are forced to

adjust their rates to make up for losses due to underpriced supply sold to

customers during high markets.

The customer's account has now been cancelled. No refund or adjustment is due in this situation.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Though sales reps may be restricted from guarenteeing savings they did so on two different occasions. I had two reps come to my house promising the same thing, regardless of what the compans "official" policies may be.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Afternoon,

We are sorry the customer remains dissatisfied with our company. We encourage the customer to contact our customer service department if he has continued questions.

Regards,

Review: this company keeps raising rates for electricity rates have more than doubled in5 months. a new company that I will go with, rates are less than half of respond powers rate. when I called them I was told it would be 30 minutes or more, they have not responded to my e-mail eitherDesired Settlement: I would like a refund of at least half of my bills for the past 3 months

Business

Response:

Good Afternoon,

According to the complaint, the

customer states that he is unhappy with the current rate being charged.

The customer agreed to a variable

rate contract, meaning the rate would be determined by the energy market.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February[redacted] press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in Pennsylvania.

Please see this link relating to New York prices as well.

Finally, the account has been

canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier, customers

have seen electricity and natural gas prices spike in many parts of the

Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, visit [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]the new company I am going with has given me a fixed rate of .08/kwh why cant respond power do that? they are arippoff, and will not give me a refund or credit

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]the company has not even tried to negotiate a settlement with me, therefore I will never do bussines with them, and if I can turn anyone away from them I will

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good evening,

We are sorry the customer is unhappy with our response.

Regards,

Review: I was told my electric and bills would be lower and instead they are increasing. I have only been on this program since 12-**-2013. and in febuary my bill was 126.17 more than [redacted] was going to charge me. and my most recent bill it was 446.98 more than what [redacted] was going to charge me. I have sent them a email on 3-**.14 and I haven't received a response yet and I have been trying to call them the last couple of days and I am getting a response that I have a 30 min. wait and to send them a emailDesired Settlement: I want to be taken off there services and I want to have the charges taken off my most recent bill there is noway that I used 446.98 worth of electricity

Business

Response: