Rent Before Owning.com

Review: I purchased a $1.00 trial for 7 days. It was set up that you had to cancel or you would pay 49.95. I canceled within 15 minutes of signing up but they still charged my credit card the 49.95. I have attempted to call them and they don't answer the phone. I'm having my bank cancel my credit card because I'm sure they are going to keep charging it.Desired Settlement: I would like the return of the 49.95 since I did not authorize them to charge me for it, and I canceled within the first few minutes of signing in.

Review: This company fraudulently attempted to charge my credit card for their service. I never accepted their free trial. I never completed the process for it. They are now attempting to charge me monthly for their services. They have no contact information. I attempted to contact them to ask them to halt those attempted charges. I do not need this going on my credit as a missed payment. They will not be getting money from me. My bank has been notified to decline all charges from this company. They attempt to charge my card twice a month. Please stop.Desired Settlement: I want them to stop attempting to charge my account for their services. I never used them. I never followed through with the free trial. I never verified via email like their email suggested. Yet, they are still trying to charge me twice a month for their services. After this is cleared up I would like to never be contacted by this company or any affiliates of this company.

Business

Response:

Thank you for notifying us of Customer I’s experience.

We appreciate the opportunity to investigate and clarify what has happened on

Customer I’s account.

Customer I states in the complaint that they did not accept

the “free trial” and that the registration process was never completed.

We believe that Customer I may be unclear about our account registration

process. In order for an account to be registered, we require all customers to

complete our registration page with name, email, phone, address, and payment

information. We were able to locate a completed account registration in

our system that matches the information Customer I provided on this complaint.

Secondly, our trial is not “free” as Customer I

states. It is clearly stated on our registration page that the fee is

$1.00 for a 7-day trial, and $49.60 each month following until the customer

cancels the account. In reviewing our records we found that the monthly

fee was attempted, but not completed for Customer I. Therefore, there was

no billing to Customer I other than the $1.00 trial fee.

Upon receiving this complaint on 3/17/15, we attempted to

contact Customer I at the phone number listed on the complaint to explain the

situation on the account in efforts to resolve the issue, but were

unsuccessful. We can confirm Customer I’s account is completely canceled

and no monthly charges have ever gone through for the account.

We invite Customer I to contact our customer service

department for answers to any other questions. We will be happy to

assist. We are confident this will fully resolve the customers concerns.

Review: I CANCELLED THIS SERVICE IN OCT AND AM CONTINUING TO BE CHARGED$49.60. THE FIRST TIME I CALLED # 8882505563 TODAY I WENT TO THE SITE AND CANCELLEDDesired Settlement: REFUND OF 49.60 FOR OCT AND NOV

Business

Response:

We

respectfully disagree with the claims made in this complaint, but we have

elected to process refunds to the customer to resolve this situation.

Additional information about this account follows for your consideration.

Ms

** claims to have cancelled her account with us in October. Our accounting

records show she cancelled her account on 11/14/2014 on our website. She claims

she called our toll-free number earlier, however our phone records show no

calls received from her regarding her account. To resolve this complaint and

get an understanding of the reasons why she wanted a refund, we tried to

contact Ms ** at the phone number we have on file. Her number is no longer in service

so we were not able to speak to her. Although we have no previous history of

cancellation, to address this situation promptly, we went ahead and processed a

refund for the October charge. The complaint says she wanted a refund for

November as well, but no charge was made for November. We processed a refund

for September as an additional courtesy to the customer. We believe these

actions have addressed Ms **’s concern.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10308105, and find that this resolution is satisfactory to me.

I did contact them via phone 2 Mo ago. My cell # was changed recentlyn

Regards,

Review: The company Rent before Owning of Goleta,Ca has taken recurring chargesfrom my checking account without my consent. I told this Company in May,June, July not to extract.recurringcharges on my checking card but they did it anyway.Please be advised of this fraudulent scam.Mr. C[redacted]. 8/20/2015.Desired Settlement: The best resolve would be return of unauthorized drawsfrom my checking account. This fraud is theft. Second tier resolve would be to publish this Company andit's owner as consumer fraud in the local news. Third resolution please contact the California AttorneyGenerals office with this agencies consumer fraud.

Review: My husband & I have our property listed with FOR SALE BY OWNER & a couple of days ago I saw our property listed on RENT BEFORE BUYING much to our surprise. Although the picture does have the FSBO info on lower right, and our price of $109,000 shown, but that's where the truth ends!!!! It says: ESTIMATED VALUE: $94,000. This is SO wrong as I have an appraisal for $115,000 for this property. When I contacted this company I talked to a man named Chris (ID #2379) who kept telling me I should be "HAPPY" with the "FREE ADVERTISEMENT"!!! I told him his company was not given permission by us in any way, shape or form to advertise this property. Further more the ad saying it only had an Estimated Value of $94,000 was so wrong and detrimental to our trying to sell our home. Most people seeing this would not be willing to pay what we are asking or any way near it. This company has done us un-repairable problems! My husband is 92 & I am 82 and must sell our home due to age & health. This is so not right a company can advertise with FALSE info and without your express permission to do so. I have already been in contact with my agent at For Sale By Owner and they are also looking into this matter. My agent suggested Filing this complaint with you.Desired Settlement: I feel we have been damaged in excess of $15,000 with their false est. value and I want all references they have place ANYWHERE about this property removed.

Business

Response:

Thank

you for notifying us of Ms. S’s experience. We appreciate the opportunity

to investigate the situation, and respond to Ms. S’s concern.

Ms. S

states that her property is listed as a property FOR SALE BY OWNER, and that

she saw it listed on our website, which is called rentbeforeowning.com.

This lead her to believe that her house was listed as a Rent Before Owning

property, however this is not the case. Our website listed the property

correctly as a For Sale By Owner.

When

Ms. S called our customer service department on 2/19/15, she requested that her

property be removed from our website completely, which has been done. We have

also contacted the advertising service which listed her home on other social

media sites and have requested that they remove her home from their database so

the home will not be advertised on line. They have confirmed they have

removed this home from their database, so it will not show up in an

advertisement from their company.

Ms. S

also expresses concern with the “estimated” value of the home that was listed

on our website. Please know that an “estimated value” is just that, an

estimate. We work with leading national data providers which provide

estimated home values for numerous property listing services. The

estimates are variable, and as an example Reatlytrac.com listed Ms S’s property

with an estimated value of $92,000; Zillow listed the property with an

estimated value of $102,000.

Per

Ms. S’s request we have removed the property from our website and have worked

with the advertising service to confirm they have also removed this property

from their database. We believe this has fully addressed and resolved Ms.

S’s complaints.

Review: I purchased the online service to locate a home in Eastern NC that was a "rent to own" home. After reviewing the homes available for the area, I was quite surprised to see ALL of the homes that I have seen on Realtor.com, Trulia & Zillow that are FOR SALE , was listed as "Rent to Own". Even my friends' home was listed on their site as for rent...their home is For Sale ONLY! I called the company to cancel during the 7 day trial but continued getting a busy signal. After noticing on my bank account I was charged $49.95 on day 6, the rep told me canceling was my problem and I should have found another way to end the trial. As for asking about the homes that were an exact duplicate of Trulia, Zillow & Realtor.com, I was told only certain areas had actual homes that are "rent to own" and my location wasn't one of them so therefore they list homes for sale by local real estate agencies. THE SITE IS A SCAM.Desired Settlement: I would like the money returned after day 6 if $49.95 ASAP.

Business

Response:

Thank

you for notifying us of Customer RS’s comments. Our customer service records

show we had a previous conversation on this topic with Customer RS when he

contacted us by telephone on 11/11/2014. At that time, we cancelled the

customer’s account as requested and also processed a courtesy refund of the

first monthly charge. Unfortunately, the customer did not remain on the line

long enough for us to confirm the refund was processed. We attempted to call

the customer back at the phone number provided to confirm his courtesy refund,

however, our call was not answered. We left a voice mail confirming the refund

had been processed at that time. Please consider the following additional

information about the listings provided on our website.

The

property information shown on our website is sourced through agreements with

over one hundred different real estate data providers. Property information

includes real estate data, tutorial information and over 2 million listings of

homes nationwide. Home listing availability will vary by market, but can

include distressed property (such as mortgage defaults, foreclosures and

auctions), bank owned REOs, traditional MLS re-sales, owner financed, lease

option and rent to own homes. Listing status is subject to change at any time

and while we cannot guarantee availability of all sales types in all locations

at all times, we present data as broadly and frequently as possible. We

regularly process updates to the nearly 2 million individual property records,

while enforcing quality control in data processing and formatting. We

encourage home buyers to regularly visit our website over time to keep informed

of the changing marketplace and be aware of new listings that can appear at any

time. This is why members maintain a monthly membership with the website, month

to month.

Based

on Customer RS’s comments, we researched his city (Beaufort, NC) and found as

of 11/12/2014, our website shows 1 rent-to-own home and 10 owner financing

properties listed. Customer RS also mentioned he discovered a certain listing

posted as a rental, which he had reason to believe should be listed as for

sale. If Customer RS can supply us with the address for this property, we will

promptly research the data involved to determine if or why a display error may

have occurred. We have attempted to call Customer RS to obtain the property

information, however our calls have not been answered or connected.

Regarding

his account status, upon receiving this complaint, we attempted to contact

Customer RS on 11/12/2014 to ensure his concerns were addressed. Customer RS

was not reachable by phone. The phone number provided on this complaint matches

our customer service records, but it no longer connects and plays a message

stating ‘the number is no longer in service’. We have re-confirmed: Customer

RS’s account was cancelled and a refund was processed previously, on 11/11/2014

at the time he originally contacted our customer service department. Customer

RS should expect to see this refund credit his charge card in 1 – 4 business

days, depending on the processing policy of his card’s issuing bank.

Review: I entered a registration to find a rent to buy house in Arkansas City, KS, with the option of cancelling within 2 weeks and the cost would be $1. If not cancelled, it would cost me $39. + a month. I cancelled the same day. When I went to use my credit card I had no money on it because they took $49.00 off it. When I called them I got lot's of double talk and they even tried to tell me it wasn't them, but I got the phone number and the company from the credit card company.Desired Settlement: Return of my money.

Business

Response:

Thank

you for notifying us of Customer J’s experience. We appreciate the

opportunity to research and clarify what happened with Customer J’s account.

Customer

J registered for an account on 12/14/2014 and agreed to be billed $1 for a

7-day trial, and $49.60 each month thereafter until canceled. Per

Customer J’s complaint, she states there was an option to cancel within 2 weeks

for the $1.00 fee. There seems to have been a misunderstanding, as our

trial offer is clearly stated on our website as a 7 day trial period.

Furthermore,

we do not show any record of any correspondence or cancellation requests from

Customer J until 1/25/2015 when she called our Customer Service department and

cancelled the account through our IVR phone system. Please know we keep a

robust tracking system that time stamps all correspondence including account

registrations and confirmed cancellations. We do not show any record in

our system of any previous cancellation requests until this phone cancellation

on 1/25/15 which was time stamped at 9:55am PST.

On

2/21/15, Customer J called our customer service department again to inquire

about charges. In this phone call, Customer J stated the billing she was

inquiring about occurred in February 2015, however we did not perform any

billing after the account was cancelled on 1/25/15. Our billing records

show $1.00 was charged on 12/14/14 for the 7 day trial period, and $49.60 was

charged on 12/21/15 after the trial period ended for the monthly service.

There were no further charges made to Customer J’s account.

We

apologize for any confusion, but in the complaint, Customer J states we told

her the charge was not from our organization. This comment was made due

to her reference of February 2015 charges, as we did not bill Customer J after

her cancellation on 1/25/15.

Upon

receiving this complaint, we attempted to contact Customer J on 3/06/15 at the

number listed on file to resolve this issue. We have refunded all charges

to Customer J totaling $50.60 and believe this fully resolves the customer’s

concerns.

Consumer

Response:

Review: 10515812

I am rejecting this response because: This is not resolved, I have not received it.

Regards,

Review: I HAVE TRIED TO CONTACT THEM TO CANCEL MY MEMBERSHIP AND I GET CIRCLED AROUND WITH NO CANCELLATION OPTIONS EXCEPT TO EMAIL OR CALL. I HAVE EMAILED SEVERAL TIMES AND NO ONE HAS EVER ANSWERED. I TRIED AGAIN TODAY. I WILL CALL THEIR OFFICE TO SEE IF I GET A RESPONSE. I WAS PUT ON HOLD AND COULDN'T SIT THERE THAT LONG DUE TO MY SCHEDULE.I WANT A CONFIRMATION THAT MY MEMBERSHIP IS CANCELLED AND THEY WILL NOT BE CHARGING MY CARD.Desired Settlement: CONFIRMATION THAT MY MEMBERSHIP IS CANCELLED AND MY CREDIT CARD WILL NOT BE CHARGED.

Business

Response:

Thank

you for notifying us of Customer J’s experience with our service. We

appreciate the opportunity to research and comment on what occurred with

Customer J’s account.

Our

records indicate that on 12/5/14 Customer J registered an account with

us. All members agree to be billed for a trial membership and then a

monthly membership fee each month thereafter until the account is

canceled. The Terms of Use and Pricing Information are clearly displayed

on our registration page, and we require each member to check a box stating

they have read and agree to the terms of use and pricing information, prior to

registering the account.

Customer

J cancelled the account on 12/28/14. A monthly membership fee was never

charged for this account.

A second

account was registered by Customer J on 6/4/15 using a different email

address. Customer J is requesting confirmation that the account has been

cancelled and that she will not be billed. Our customer service

department cancelled Customer J’s account on 6/8/15, and sent a confirmation

email including the cancellation number and stated that no monthly billing will

take place.

Our

customer service manager also attempted to contact Customer J by telephone, but

was unable to reach her. We are confident we have fully resolved Customer

J’s concern, as both of her accounts have been cancelled and no monthly

membership fee has ever been charged.

Review: I registered and pay fee to use services on the first day. After using services I realized that the company had a lot of repeat addresses on its list to make it look longer. I then cancelled. Afterwards I was informed of three payment of $49.60 from this company and I had not even allowed them to process my account info. for. I filed a complaint with my bank and cancelled my card. But I think this company is fraudulent due to the fact that I attempted to call 6 times both numbers ###-###-#### and ###-###-####. Every time I was put on hold for ten minutes and redirected to a voice mail system. Beware of this company. No Rental listing is worth $50 a month and especially with repeat info. and out of date listings.Desired Settlement: I want my money refunded, I also would like this company investigated for theft from other clients they may have done this to.

Business

Response:

Thank

you for notifying us of Customer G’s experience with our service. We

appreciate the opportunity to research and comment on what occurred with

Customer G’s account.

Our

records indicate that on 2/22/15 Customer G registered for an account and

agreed to be billed for a trial membership and a monthly membership fee each month

thereafter until the account is canceled.

We are

sorry that Customer G had difficulty when contacting our customer service

department due to extended wait times. Staffing is important to us, and

we are addressing the staffing needs appropriately in order ensure all of our

customers can get through to us

quickly. Membership cancellation may also be done directly on our

website, via email, or through our automated phone system.

Regarding

Customer G’s concern of duplicate property addresses, please know that our goal

is to maintain 100% accuracy on our property data base. We receive our

information from multiple sources, and our system contains an algorithm that

merges duplicate property addresses. We appreciate this information being

brought to our attention and will look into it accordingly.

We

contacted Customer G on 6/4/15 and were able to speak with her regarding her

concerns. She was very pleased that we called. At this time we

cancelled her account so no further billing will take place and gave her a full

refund to resolve her concern. Customer G expressed appreciation that we

reached out to her directly, and confirmed that her concern has been completely

resolved.

Review: They have falsely charged my bank account $49 per month for the last 3 months and I have never asked for there services or do I know what they do. I have no need for their services. I want reimbursement for these charges. My wife has contacted them personally and they sent her a form to fill out which ask that we sign and verify that we are members of their services. We are not members or do we want to be members. We just want our money back and for them to stop stealing from us. I am also going to file this with the FBI and may get my lawyer to look into this and if I find anymore wrong doing I may drag everyone else who has anything to do with this company into court with me. I have seen from other complaints that they have been doing this type of thing to many other people and they need to be stopped.Desired Settlement: I wish to be refunded and to never be contacted by this company for any reason or I will take further legal action.

Business

Response:

Thank

you for notifying us of Customer G’s experience with our service. We

appreciate the opportunity to research and comment on what occurred with

Customer G’s account.

Our

records indicate that on 2/24/15 Customer G registered an account with

us. All registering members agree to be billed for a trial membership and

then a monthly membership fee each month thereafter until the account is

canceled. The Terms of Use and Pricing Information are clearly displayed

on our registration page, and we require each member to check a box stating

they have read and agree to the terms of use and pricing information, prior to

registering the account. We require all members to provide their full

name, email address, home address, phone number and complete credit card

information when registering for an account.

Customer

G contacted our customer service department on 6/2/15. At this

point we verified with Customer G that the email address, home address,

phone number and credit card information we had in our system was

correct. Customer G stated the computer had been hacked, and that they

did not intend to sign up for our service.

We

cancelled the account associated to Customer G and provided a full refund, in

efforts to resolve Customer G’s concern. We understand Customer G does

not wish to be contacted, however we sent an email stating the account had been

cancelled and that a full refund has been provided. We also left a voice

message with Customer G stating this information as well. We have

completely addressed Customer G’s concerns and feel confident this issues is

resolved.

I have not signed up for this service yet, but question to those who had a negative experience did they find the house that they were looking for did Rent before Owning provide the information they needed that's the bottom line

Review: Despite having made service cancellation within the company's terms for the same and receiving their confirmation of subscription cancellation, I have been charged for services for two months beyond the confirmed cancellation date.Desired Settlement: The merchant will work with the credit card company (Capital One) and quickly resolve the dispute of charges filed with the credit card company.

Business

Response:

Thank

you for notifying us of Customer N’s experience with our service. We

appreciate the opportunity to research and comment on what occurred with

Customer N’s account.

Customer

N registered an account for our service on 5/8/15 and agreed to be billed for a

7 day trial membership and a monthly membership fee each month thereafter until

the account is canceled. The Terms of Use and Pricing Information are

clearly displayed on our registration page, and we require each member to check

a box stating they have read and agree to the terms of use and pricing

information, prior to registering the account.

We do

not show any further correspondence from Customer N until 6/24/15, when he

cancelled the account on line. Please note this was 5 weeks after the

trial period had expired.

Customer

N emailed our customer service department on 8/22/15 inquiring about the

monthly membership charges on the account. Our Customer Service

Supervisor left Customer N a voice message on 8/24/15 stating that the

monthly membership fees have been refunded in full and to contact us with

any further concerns. We believe we have completely addressed Customer

N’s concern and would consider this matter closed.

Review: Here at the police department we had recieved complaints of different persons homes listed on this site, that ARE NOT FOR SALE OR FOR RENT !!!I have tried to contact the business but was put on hold and no one returned to the phone.Desired Settlement: Want the site taken down as false advertisement.

Business

Response:

Thank

you for notifying us of Mr. S’s comments regarding our service. We

appreciate the opportunity to investigate the situation, and respond to Mr. S’s

concern.

We

contacted Mr. S to inquire specifically about the property information he is

referring to in his comments. We learned that he was referring to 2

specific properties that seemed to be erroneously listed. We appreciate

the information Mr. S provided so we could conduct an internal investigate

regarding this information.

Upon

our investigation, we found that both of these properties were originally

listed by A[redacted] as properties for sale by owner. Apparently he

neglected to remove these listing once the homes were no longer

available, as they are still listed as active properties for sale on many

websites.

Please

know that we make our best efforts to achieve 100% accuracy in the data we

provide to our customers. We aggregate data from multiple sources

nationwide and are constantly adding and deleting properties from our database

to ensure accuracy. We appreciate the information provided to us by Mr.

S, as we immediately removed these properties from our database, and in turn

notified our sources they should do the same.

We

sincerely apologize that when Mr. S contacted our customer service department

that he was not able to speak with a representative due to extensive hold

times. We take customer service very seriously and are addressing our

staffing needs to ensure all of our customers can speak with a representative

in a timely manner.

Our

customer service manager contacted Mr. S via email confirming the listings in

question have been removed from our website. We believe we have

completely addressed Mr. S’s concerns and would consider this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10677151, and find that this resolution is satisfactory to me.

Regards,

Review: On 9/9/15 I signed up for a 14 day Trial on the rentbeforeowning site. My credit card was charged $1.00. I printed the internet page off as proof at the time that it says 14 day trial. Today is 9/22/15 and I cancelled my trial, as I found it to be no help at all as most of the places listed were not legit and those that I did call were unsatisfactory.Any how, I then checked my credit card statement, where I see that I was charged the $1.00 on 9/9/15, however on 9/16/15 I see an additional charge of $49.60 was taken out. That is 7 days after my free 14 day trial started. I wrote to them insisting on a full refund. I am reporting this to the Revdex.com because I bet there are many people out there who have been scammed by the "sign up for a 14 day trial" page on their website, pay the dollar for a test drive, then get charged a week later the full amount! Probably unaware, as I was.I wrote it down in my calendar that my 14 day trial ends 9/23/15 so I knew to cancel it no later than today. This was not an error, I have the printed page and you can see it on their website.Desired Settlement: Full refund $49.60

Business

Response:

Thank

you for notifying us of Customer C’s experience with our service. We

appreciate the opportunity to research and comment on what occurred with

Customer C’s account.

Customer

C registered an account for our service on 9/9/15. She became aware of

our service through one of our partner websites called Homes.com. We regularly test

different offer configurations which is clearly stated in our terms

of use; “At its sole discretion, RentBeforeOwning.com may

offer different subscription terms on its Site and the membership fees for such

subscriptions may vary from time to time.” The Terms of Use and

Pricing Information are clearly displayed on our registration page, and we

require each member to check a box stating they have read and agree to the

terms of use and pricing information, prior to registering the account.

The Homes.com

website offers the RentBeforeOwning.com

membership for a 7 day trial, which is why Customer C was charged after the 7

day trial expired. Our home website for RentBeforeOwning.com is

currently offering a 14 day trial membership.

We see

that Customer C cancelled her membership on 9/22/15 using our IVR phone

system. She responded via email to our member cancellation survey

and requested a refund. The refund was granted, and an email was sent

confirming the refund amount along with the cancellation number.

Our Customer Service Supervisor also tried to contact Customer C

via telephone on 9/22/15 to confirm she received the cancellation email and

refund information, but was unable to reach her.

We

believe we have completely addressed Customer C’s concern and would consider

this matter closed.

Review: On or about March 9 2015 I initiated a 7 day trial use of this company's website. After browsing the site on that same day and not being impressed with what it had to offer, I cancelled the trial period. My credit card has been charged $49.95 although the trial period was canclled within an hour of signing up. I emailed the company and received a response that my credit card would be credited within 1-4 business days. Upon the 4th day I emailed customer service again and was told to check by end of day and if the refund had not been processed to call the customer service line which of course is not really a customer service line. This business is despicable. I just want my money back which has been stolen from me and that I've been lied to about.Desired Settlement: I want my money back. I've been robbed and lied to. Thank you.

Business

Response:

Thank

you for notifying us of Customer O’s experience. We appreciate the

opportunity to research and respond to what has occurred with Customer O’s

account.

According

to our records, Customer O registered for an account on 2/17/2015. We did

not receive any communication from Customer O until 3/26/2015 when she

contacted our customer support department via email. In this email,

Customer O stated she had cancelled the account the same day she signed up for

the trial. Please know we keep a robust tracking system that time stamps

all correspondence including account registration and confirmed cancellation.

We did not receive a cancellation at any time from Customer O. However,

upon receiving her email on 3/26/2015, we immediately cancelled her

account. We also refunded the $49.60 membership fee on 3/26/2015.

In our email back to Customer O, we stated the refund would post back to her

account within 1-4 business days.

Upon

receipt of this complaint on 4/7/2015, we called Customer O at the number

listed on the complaint but were unsuccessful. The voice mail box was

full and we could not leave a message. We also sent an additional email

trying to contact Customer O. This email confirmed that our system shows

the refund was successful, and should have been posted back to Customer O’s

account. We are confident this fully resolves Customer O’s concern.

Review: I went to the website of this business and in order to look at what they had for rent, I had to pay $1.00 to view. This was on January 16, 2015. Today January 29th, I get a bill on my account which I did not authorize for $49.80. I tried to call the number given ###-###-#### and ###-###-####. I was placed on hold for over 6 minutes and then I was told by a recording that they could not take my call. I call again on the second number and I was on hold for over 10 minutes and again I was told by a recording they could not take my call.Desired Settlement: I would like a refund of the $49.80 and for pain and suffering I would like to be compensated for the time I was on hold which comes to $32.00. Also my account was overdrawn and I would like the NSF charge of $30.00. I'm tired of companies trying to scam people out of their hard earned money.

Business

Response:

Thank you for notifying us of

Customer B’s experience, and allowing us the opportunity to investigate the

situation.

According to our records, Customer B

registered for an account on 1/15/2015 and agreed to be billed $1 for a 14-day

trial and $49.80 each month thereafter until the account is canceled. We

require all customers to provide their name, address, email, phone number, and

complete credit card number in order to register. Our billing terms of

service are clearly displayed when a customer registers for our website

service, and we also require the customer to check a box on our registration

page agreeing to the billing terms.

We did not receive any cancellation

requests from Customer B until 1/29/2015 when she cancelled the service via our

automated phone system. We understand that when the customer called

initially there was a long hold time. We apologize for this, and would

like to state that in the event a customer does not wish to hold, we offer

“Queue Callbacks”, which allows callers an opportunity to automatically receive

a callback when their position arrives in the queue, without needing to stay on

hold. Callers can also enter an alternate number so they are not tied to

waiting on a work or landline phone for their callback. Also, we listen

and respond to all voicemails and emails within 8 hours. According to our

records, Customer B was able to use our automated phone system on 1/29/15 to

cancel her account.

On 1/30/2015, Customer B called our

customer service department and requested a refund. We explained we saw

no record of cancellation prior to the bill date but issued a courtesy refund

per her request due to the charge occurring so close to the cancellation

request. In this phone call, Customer B did state this resolved her

concern.

Upon receipt of this complaint from

the Revdex.com, we attempted to contact Customer B at the number listed on the

complaint but were unsuccessful. We left message confirming the refund

given per her phone call on 1/30/15. We have attempted again

to reach the customer on 2/9/15 to confirm this issue is resolved, but were

unable to reach her. We are confident the refund provided on 1/30/15 of $49.80

resolves Customer B’s concerns.

Review: I just received a phone call in my Realty office from a consumer who paid to be on Rent to Own site. She said one of our agents was showing up to call. I went to the site and they are taking information for every listing and putting it on their site like they are For Sale by owner or foreclosures when they' re not!!!! I see many properties on the site that are owner occupied and this company is scraping info. from our MLS or some where falsely leading the public!! This must be stopped. I want all my listings removed.Desired Settlement: I want my companies listings off the web site immediately!

Business

Response:

Thank you for notifying us of L.R.’s concern about certain listings

appearing on our website. We researched the situation and contacted L.R. by

telephone to discuss her concerns on 11/12/2014. We explained that our website

displays many types of listings, not only foreclosure or lease option

properties. In addition, we also explained the listings displayed for her real

estate company were received and authorized for display based on a listing

syndication agreement in place with a national MLS real estate data provider.

We also confirmed the listings for her brokerage are displayed as traditional

re-sales, and are not shown as foreclosure or rent to own listings.

Based on our conversation with L.R., we believe we have addressed her

concerns to her satisfaction. However, per L.R.’s request, we have also sent

her an email and provided her an opportunity to advise us the details (such as

street address or MLS#) of any home listings she would like to have removed

from our site. While we believe our website provides sellers with valuable

exposure to a large pool of real estate buyers nationwide, we will be happy to

accommodate any listing removal requests.

L.R. is welcome to contact us by phone or email if we can be of additional

service.

Business

Response:

Thank you for notifying us of L.R.’s concern about certain listings

appearing on our website. We researched the situation and contacted L.R. by

telephone to discuss her concerns on 11/12/2014. We explained that our website

displays many types of listings, not only foreclosure or lease option

properties. In addition, we also explained the listings displayed for her real

estate company were received and authorized for display based on a listing

syndication agreement in place with a national MLS real estate data provider.

We also confirmed the listings for her brokerage are displayed as traditional

re-sales, and are not shown as foreclosure or rent to own listings.

Based on our conversation with L.R., we believe we have addressed her

concerns to her satisfaction. However, per L.R.’s request, we have also sent

her an email and provided her an opportunity to advise us the details (such as

street address or MLS#) of any home listings she would like to have removed

from our site. While we believe our website provides sellers with valuable

exposure to a large pool of real estate buyers nationwide, we will be happy to

accommodate any listing removal requests.

L.R. is welcome to contact us by phone or email if we can be of additional

service.

Business

Response:

Thank you for notifying us of L.R.’s concern about certain listings

appearing on our website. We researched the situation and contacted L.R. by

telephone to discuss her concerns on 11/12/2014. We explained that our website

displays many types of listings, not only foreclosure or lease option

properties. In addition, we also explained the listings displayed for her real

estate company were received and authorized for display based on a listing

syndication agreement in place with a national MLS real estate data provider.

We also confirmed the listings for her brokerage are displayed as traditional

re-sales, and are not shown as foreclosure or rent to own listings.

Based on our conversation with L.R., we believe we have addressed her

concerns to her satisfaction. However, per L.R.’s request, we have also sent

her an email and provided her an opportunity to advise us the details (such as

street address or MLS#) of any home listings she would like to have removed

from our site. While we believe our website provides sellers with valuable

exposure to a large pool of real estate buyers nationwide, we will be happy to

accommodate any listing removal requests.

L.R. is welcome to contact us by phone or email if we can be of additional

service.

Do not use this site. It is very difficult to cancel and you can not get through to speak to customer service for problems or questions you might have. What they display is not accurate information. When you have canceled; they continue to charge your account.

Review: the web site is very misleading, very evasive. the site leads one to believe that they will only be charged one dollar, three weeks later you will be charged 50 dollars very misleading....straight up scam. who needs to look at a rent to own web site on a monthly bases at the cost of 50 dollars a month SCAMDesired Settlement: PUT IN BIG BOLD LETTERS THAT A CUSTOMER WILL BE CHARGED AN ADDITIONAL 50 DOLLARS IN THREE WEEKS IF HE OR SHE PAYS THAT ONE DOLLAR TO LOOK AT RENTED HOUSES ON THAT SITE

Business

Response:

Thank

you for notifying us of Customer G’s experience with our service. We

appreciate the opportunity to research and comment on what occurred with

Customer G’s account.

As

Customer G states, an account was registered for our service on 7/10/15 with an

agreement to be billed for a 7 day trial membership and a monthly membership

fee each month thereafter until the account is canceled. The Terms of Use

and Pricing Information are clearly displayed on our registration page, and we

require each member to check a box stating they have read and agree to the

terms of use and pricing information, prior to registering the account.

We do

not show any further correspondence from Customer G until we received the

information the Revdex.com provided to us on 8/7/15. Our Customer Service

Supervisor contacted Customer G on 8/7/15 to discuss the concerns. During

that phone conversation we granted Customer G a full refund. Customer G

stated he was completely satisfied with the resolution and was appreciative

that our customer service supervisor reached out to him directly.

Review: I signed up for the 14-day trial for $1.00 on 09/28/2015 when I was looking for a house. Then my credit card was debited for another $49.80 0n 10/13/2015Desired Settlement: Refund to me or my credit card $49.80 and discontinue any "membership" and any other charges or fees.

Business

Response: