Reliable Appliance Service Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In an apparent attempt to "appear" as if they responded to our inquiry, the company conveniently ignored the fact that at least three phone calls were made to complain about the lack of response and seek information about the status of completing our repair It was only after we were forced to seek another company to complete the repair and sought a refund that they provided any update about our repair I doubt there was any true attempt to find parts for our wine refrigerator at all; rather, they are playing their game of collecting service fees without follow up If they were truly attempting to complete work for us, why didn't they return any calls despite the repeated assurances that we would receive a call? Also, why wouldn't they simply keep us updated themselves if they were truly planning to fix our wine refrigerator? As stated in the initial complaint, the company we selected (since Reliable Appliance Service Cowas not doing its job) was able to quickly repair our wine refrigerator If Reliable Appliance Service Cocontinues to claim they truly were working to get parts for our wine refrigerator, I expect they can show records of phone calls, emails, or other correspondence prior to June 8, (the date that we emailed them for a refund) proving this While I'm sure no such proof exists because it never happened, even if they made some effort, their complete lack of follow up with us and ignoring our complaints and inquiries certainly justifies our need to follow up with another repair company to repair our appliance Accordingly, either way, we are entitled to a refund
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
There’s nothing further from truth in this replyService charge is just not for diagnosis Abd repair estimateFirst off diagnosis does not require a visitThe door simply wound not pop openSecondly repair estimate is part of the bigger picture which is fixing itI wouldn’t pay some one $to tell me your microwave door doesn’t open and you need a new latch, which price I can locate on lineHis job was to fix the problemIf he can’t for whatever reason whether it’s beyond his control or it isn’t that’s not my liabilityIt’s simply his, especially I agreed on all of the contract terms his tech presented to me.I densnd a full refund of service charge I paid and got nothing in return

Unfortunately we have to refer you back to the collections agency as they have taken over your debt. Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Eugene has my cell numberBefore this repair he communicated with me thru text messagesMy approval for his repair was granted through textI have the proof in my cellI have called times to there main head office requesting the follow up appointment but was never taken seriously
Regards,
*** ***

Our records indicate we have reached out to address and clarify your concernOur installation invoice reflects the warranty we provideThe information you've provided (i.emodel and serial number), is all thats needed to initiate a manufacturer's warranty claimPlease all us to schedule a recall
appointment should you experience any issues with the equipment

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Our technician has been attempting to connect with you regarding the repairs, and has left several messages with receptionist, which were never returned. Please advise of best time to call you

Thank you for your feedback. Our records indicate this matter has been addressed and resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed
action would not resolve my complaint. For your reference,
Regards,
*** ***
The company says to send a written request to their office for a service call refund of $Based on the reviews I have read on Yelp, I doubt this will do any goodBut I will abide by their request for written request and see what exactly happensPlease do not close out this complaint til I hear from Reliable Services

We are currently in the process of resolving consumer's concern

To resolve this issue, I am seeking a full refund of the original payment, $*** The repair to the AC unit has already been made and there are no further services I need from Reliable Appliance Service companyIf the Revdex.com would like the
statement I wrote to Reliable Appliance Service when I was attempting to setting this directly with them, and/or the times that my wife called and to whom she spoke each time she attempted to contact the manger in hopes for resolution, I will be more than happy to submit if neededWhen we called Reliable Service Appliance to repair our AC unit we never thought that their diagnosis was incorrect, and therefore paid them in full at that timeEven after we realized there was still a problem with the unit and called them back, I was prepaired to have them make the necessary repairs but per their repair men, we allowed them to check on our warranty policyBut the lack of a return call and NO further communication from Reliable Service Appliance, even after they learned I had a concern about their service is unacceptable and should not be allowed to be torerlatedThere is no protection for customers when they pay for a service that ends up being done incorrectly and the company results to ignoring attempts to remedy the issuesAlso, I've now read others experiences and comments left on such places like Yelp and learned there are many people with my same experienceThis company, Reliable Appliance Service, makes their money from cheating customers and dissiappering, this isn't right!

Please follow the instructions on the back of your invoice, if you would like to request a refund of the service call fee paid to us

$is our trip chargeWhen you called to schedule the appointment, you were advised of the fee in the event of no repairs being performedThe appliance was not repairableYou've issued a check and then placed a stop paymentStrongly urge you to bring your account up to date as the time frame
on the letter is running out

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The staff on the phone call indicated that the service call was free with repair and I was only informed on site that their company does not perform this sort of service on the LG washing machineGiven the admission of the technician that this is a common occurrence among front loading washer appliances, one would consider it fair that the front office staff is at least given a base level of knowledge in order to prevent the customer from being misled or charged unnecessarilyThe lack of transparency with what services are offered and what are not could have been explained on the initial call when I explained the issue verbatim to the customer service representativeNegligence in training one's front office staff doesn't absolve the company of providing transparency concerning what services are offered.I had already used products as the technician described several times prior to seeking help, which is why I called this company in the first placeThis company was thoroughly unhelpful and I feel their business practices are suspect
Regards,
*** ***

You have a secondary issue and after I explained that to you, I've added that the unit worked for a monthThis matter is beyond bureau's jurisdiction

Thank you for your feedback. As per our telephone conversation, we can not be held responsible for the part you've decided to purchase yourselfWe take all of the responsibility for the work we perform, but we cant do the same with the work you decide to perform yourself

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The business already agreed to refund meProblem is I HAVE NOT RECEIVED the refundThey have NOT given me any reason for the delay so it s untrue to suggest that they haveI am waiting for my refundIt was promised at the end of August AT THE LATESTGive me my refundI will be satisfied when I receive the refund

Thank you for contacting usWe do not collect payments for unresolved issuesPlease see back of your invoice, which explains the necessary steps in order to resolve any issue

Duly notedPlease call 800-767-and schedule an appointment with our Area Supervisor