Reliable Appliance Service Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hi,I have filed a complaint with you on March 10th regarding 'Reliable Appliance Repair', a service that's spread up and down the coast and continually abuses its clients.I would like to follow up because at the time of the complaint I mentioned they were about to finally send someone to my houseThey eventually did but the person did not fix anything, and leftI had to hire somebody else to do the job. Is there any way I can update you with this information? I really want people to be warned about these scammers, and I do want my money back. I remain at your entire disposal for any clarification
Regards,
*** ***

The labor charges you've paid are accurateUnfortunately we cannot renegotiate a contract that has already been completed

This matter is beyond the scope of bureau's jurisdiction

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I did check and found that a refund was issued to the first card that was rejected not the card I actually paid withThe companies errorMy washer is still torn apart from their installerNo other company will look at it as it is taken apartThey left it that wayI want it put back togetherI believe they have damaged it further which is why they left it in the condition they didThey told be someone would be out to assembleKnow one has come out or called

You can further discuss the matter with *** himselfHe can be reached at ###-###-####

Your desired settlement can be easily fulfilled should you follow the instructions listed on the back of your invoiceProvide all supporting documentation for review and we will get back to you upon reviewing the material

The service call fee is a trip charge for estimate and diagnosisPart availability is a factor beyond our control as we only repair appliances -not manufacture parts

Thanks for reaching outA partial refund has been approved and will be processed very soonOur records indicate you were advised of the reason for the delayThank you for your patience

*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your
reference, details of the offer I reviewed appear below
I have not heard anything from this companyThey have not done anythingI contacted another company and they can out Saturday they really checked for the problem and fix our machine all in the same dayJ*** *** *** ** *** *** *** *** *** *** The technician name was *** and he is more than happy to give you his reportAt this point we want our $dollars back or we will be filling in small claims court
These people are ripping people offThey did not even open our washer to see what was wrong and the man was 30min late even getting to our addressHe was here a few minutes and leftHe did not check any parts of the washing maching and we have not heard for the company still today
Regards,
*** ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They claim a stop payment on the check would not have been necessary, but they tried to cash the check against their wordThey never contacted me to see why the check payment was stopped and conveniently do not have a record of my complaintThe manager I talked to a year ago about my dissatisfaction with their service said they would not try to cash the check
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It took less than an hour for repairSo $for an hours worth of labor is not usual and customary, or fair.
Regards,
*** ***

Our records indicate an area supervisor has reached our to address your concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
The business says that they have resolved the issue. THEY HAVE NOT. I have never been contacted by them, nor have they refunded the $charge. Also, they left my oven pulled from the wall which I had to reinstall. This business lies
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This company don't know even
how to lie!! Their credibility just off. I have a receipt that he gave me for the $that I paidIf they charged $customers why did he charged me $from the beginning?? So it's double lie!!I paid the technician in fullI have copy of the receipt that I can send you and I can look on my cameras in my house that sec I handed him the cash. If they don't give me the money back in days I will use all my legal options including filling complain with the CSLB and the DA officeThey will be very happy to see the complaints they got in Yelp, Google, Revdex.com and others that I don't want to publish nowI just give them another chance.
Regards,
*** ***

Duly noted

Thank you for your feedback as it will allow us to make service improvements in your area

Area supervisor, ***, will be contacting you shortlyThe labor warranty is for the installation of the equipmentWe offer extended warranty for additional cost

Your age has no relevance to the repair of your appliancePlease refer to the back of the invoice regarding our damage waiverAlso, review the dispute section to help you understand why you received our letter dated August 24, Simply calling our office with a decision you've made to place a
stop payment on the check is unacceptable

First I never wrote a check therefore I didn’t cancel a checkI didn’t agree to pAy a show up feeI agreed to pay a fee if the estimate I was given was something I didn’t want to pay or the estimate fee would be waived if I wanted them to do the workThey didn’t give me an estimate because the tech couldn’t get to the problem with the tools he brought with him

Our position remains the same as per our telephone conversation on 8/12/As I have personally told you at least three times we do not charge labor by the hour, we charge it by the jobFurthermore, Ive explained why only one service call fee will be appliedWe can credit $toward the job if
you pay us for the visit during which your wife sent our technician back claiming everything is working fineThe estimate amount is written on the invoiceCall us if you wish to proceed