Relentless recovery

My name is [redacted] and I am responding to the complaint filed against Relentless Recovery by * [redacted] in regard to damage to her vehicle.Though we are very sorry Ms [redacted] couldn't get in touch with someone sooner, we were able to get in touch with her and take steps to resolve the issue.Ms [redacted] emailed us two quotes for her vehi*le repairs on 6/29/15, and we issued her a check (#14080) in the amount of $on 7/3/to cover her repair costs, and that check was cashed on 7/10/15.Thank you, [redacted] Accounts PayableRelentless Recovery, Inc

Revdex.com:I do not accept this letter I would like full restitution for all of my deductibles for vehicle damages as that I had to pay Also my a better communication with my insurance company which has been absolutely terrible No communication at all The person in charge quit and someone else takes over Of course a company and people handling my cars with high dollar items in them are going to not check off the expensive stuff On top of that I have full proof on some of the damage done to my vehicles per my neighbor and other Neighbor's camera monitoring system Maybe Mr Over sized Tow truck driver can have respect for people's property and not slam a [redacted] in a door shattering it ? Or maybe leaning on my [redacted] s Steering wheel breaking my steering column Both right infront of me I have the proof sitting right next to me I will be filing a restraining order against Relentless to not come near my property and as completely disrespect toward my wife Times get tough and medical sit's in and the last thing one needs is some Ex-Con tow truck driver slamming my person property around for his commission Is this a rant ? Yes it is Is what was done fair ? No I was mislead by my credit union's and for that I cannot change But I hope that whoever has my items including whoever ransacked my cars for what they wanted truly enjoyed my belongings that I enjoyed so much Especially my paintball guns which where a present from my father to my brother and I Garbage company with poor management I am not done I will keep going and going and going until something is solved I will forever hold my grudge and I will always keep this in the back of my head the way this all went down Just because someone has 10,worth of tattoo's on there body and sit's at 400lbs does not mean I am going to back down or take their crap I will have my attorney's come at them every which way from all directions until my justice peace of mind and pain and suffering is finally over Want the Anxiety medical bills too ? That's my Statement Regards, [redacted] ***

We will be mailing a $check to : Name: [redacted] Address: [redacted] Drive [redacted] , OH ***

I received another message from your company I again tried to “accept the businesses response” to the matter and I am unable to do so within the websiteCould you please help with this matter? Thanks [redacted]

The debtor redeemed the vehicle on 7/20/15, see attached signed receipt

Response This vehicle was repossessed on 8/and redeemed by the debtor on 9/Upon receipt of the complaint Relentless began an investigation and send a mechanic to her home to examine the damageUpon first arriving at her home he was unable to make contact with anyone and reported to the office as suchHe examined the vehicle and eventually made contact with the debtor, which he did not go back and change in his reportThis is not an unusual issue to occur in a vehicle over years old with its amount of mileage due to wear and tearUpon signing a hold harmless we will tow to a repair facility in order to have it further evaluated as to if towing could have caused this issue, and if so, have the repair completed and paid by Relentless

Customer’s Statement of the Problem:relentless relentless recovery lost our property in our vehicle when it was repossessed and we have been trying to get reimbursement for over monthsthey tell me the owner of the company amy is looking over our case but everytime we call they won't ever let us talk to her and they keep telling us they will call us back and they never do this is been going on for way too longComplaint Product/Service: Model: Account Number: Order Number: Name of Salesperson: Purchase Price: $1095.00We received an online complaint on 1/15/from [redacted] and responded on 1/16/asking for a description of the purse and what part of the vehicle it was located in so that we could look for it in our property boxes or in the the vehicle itself to see if it was still in thereWe never received a responseOn 2/5/we received a complaint from another individual (not on the loan) who complained that they had $cash in the vehicle (this was not mentioned the first time) Please provide a link or description (including brand) for the cell phones and the correct # of how many phones were in the car, as this information has varied in each of the complaints

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***