Regus

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted], I was unable to use the form on the complaint form so I am sending this to you directly. Due to the holidays our process was slowed down as far as mailing out gift cards, Mr. [redacted] $50.00 will be mailed out today. Respectfully   The General Manager...

of The GutterShutter CompaniesOffice: ###-###-####Fax: ###-###-####

We installed flashing on entire house on 11/15/17. All leaking should remedied.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me for the window but, they still have to relocate the downspout so as to not prevent the window from opening. 
Regards,
James Broughton

Response: 
As Mr. [redacted] stated he did have some issues after the
installation of his gutters. Although, as we would do for any of our customers,
we responded by resolving any issues Mr. [redacted] had expressed about the
installation on his home. We also installed couple gutter sections on...

the home
after the initial install, that were not included in the original agreement, due
to the situation and inconvenience this was no additional cost. As for the bumper
sticker on the installation crews vehicle, we greatly apologize, and do agree
it was not a very professional decision on the installers behalf to place it on
the vehicle. We were not aware of this, and would like to thank Mr. [redacted] for
bringing this to our attention. We really do strive to make every customer 100%
satisfied, So as Mr. [redacted] request we would like to offer him 10% off the
remaining balance of $2,600.00 dollars.

The customer has called us back and said all is good now.

Response in regards to complaint,
On 3-11-15 entered agreement, as the customer stated there was a change
to downspout location on gutter run on the front side of the home. After
speaking to the representative that wrote up the agreement, I was told it was
done per the customer’s...

request. Even know the customer feels different about
how it was determined to do so, we would have no reason to do this without
request from customer. The only time we make changes to this effect is when a
customer tells us that they are having issues with the current configuration or
request to do so, only exception would be home with no existing gutters.
Especially in this case, where as an underground pipe was present on the other
side of this gutter run for the downspout to drain. For the representative to
make notes on spec sheet to ensure this downspout location was change on
his own is not how we do things and honestly makes no sense, that's why we
spend enough time with customers to discuss any current issues and have them
sign off on any changes.
Installation took place on 3-16-15, if this was not something
they wanted done, would venture to say they would not have again signed off on
the job when completed, and that they were 100% satisfied with the
installation. After being notified per the customer that he had
to have a company come out and cleans up water in basement from a
rainstorm. Wanted to try to help so at this time sent
out technician to readjust the gutter and move spout back to original
place, we patch the hole from the other down spout location that
originally requested, with no charge to the customer. Then received a call from
customer that he felt they should get a new gutter due to the fact we had to
patch it, and felt we should pay the bill for the water in basement. Explained
to customer that after reviewing pictures of the home with the grade of
the yard, and that the location change was per the customer we did not
feel that we were at fault. So after speaking couple different times we did
agree to replace the gutter free of charge to try to keep a satisfied
customer. After we done this, customer called and still felt we should pay for
the invoice for water cleanup.
We received letter on 08-05-15
that this time customer had contacted the finance company they used to purchase
the gutters. The finance company contacted us, and after reviewing the
situation found that, we did what was necessary on our end. This was last time
we heard from customer until now, the last thing we want is to have unsatisfied
customer, although really do not want to have a customer take advantage of us
either. Now we receive your email about complaint from the customer, just to
resolve the issue, offered to split the cost to avoid having an unhappy
customer. The customer refused the offer, so now we are responding to you.
We really feel we have tried to resolve this in an appropriate manner,
and will continue to do anything per our agreement with the customer as far as
our warranty. You will find pictures attached that will show the previously
installed downspout and the area where the water entered the homes foundation,
if you feel that we are not being fair on our end or need anything else
regarding this matter please feel free to contact us. Thanks

We are aware of the situation with the window, and thought we were waiting to hear back from the customer. It was an honest mistake by the installer, he was trying to get downspout as close as possible to the window in order to get it to drain into the underground pipe located...

below the window. We will be more than happy to replace the outer p.v.c. casing on the replacement window, the outer pc the installer screw the downspout strap to actually snaps on after the window is installed, therefore no need to replace the window.  We will need  the information on the window itself from the customer to order the correct size. After we receive the information from the customer we will order it, and when pc arrives will contact customer to install the pc for him. Sorry for any inconvenience and hope this will resolve the issue. Thanks in advance.

Just want to respond letting you know that we are more than happy to service the job for the customer. Just let us know if we should contact the customer to try and set up date and time, or is this need to be done through the Revdex.com? I do have a request that during the service, Mr. [redacted] not be...

present while the service crew there. Please let us know what direction to go regarding the appt. time for the service. Thanks in advance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust...

the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This complaint was resolved on or about October 26th to the customer's satisfaction.

RegusRevdex.com Complaint ID [redacted]RE: Customer Information:[redacted]
To whom it may concern:The Staff at Regus One Oxford Center downtown Pittsburgh have been forwarding what mail we receive from the postal service to our the clients on a weekly basis, however we have not received mail for this client in six months or longer.As to the DBA not having mail handling service with Regus, we are a Mail Agent as defined by the US Postal Service, as such we cannot accept any mail for a company that we do not have a Form 1583 filled out and on file. We can verify that we do not have a Form 1583 for this client's other company, so we cannot legally accept mail at our facility.Respectfully,Heidi P[redacted]

Dear Revdex.com Representative:   I am writing in response to a letter received on Monday, September 26 regarding an alleged complaint filed by Mr. [redacted].   Although, the letter contains the correct address of one of our buildings located at: [redacted] the letter is...

addressed to ‘Regus’, which is not the name of our entity.   We are not aware of any Revdex.com related complaint against Precision Dialogue Direct.   If you could kindly let us know if the complaint was intended for Precision Dialogue Direct, instead of ‘Regus’ and provide a copy of the complaint, would be great.   Thanks!     [redacted] - Human Resources Manager Precision Dialogue Direct, an RR Donnelley company [redacted] Follow us on LinkedIn | Follow us on Twitter   P Please consider the environment before printing this email.   IMPORTANT NOTICE: This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply email and immediately and permanently delete this message and any attachments. Thank you.

The business's manager, Steve Lucas, visited the customer's home and discovered a cracked shingle on the customer's roof. Due to difficulty communicating with the wife, Mr. Lucas requested of the wife that the husband and/or the roofer who made the initial comment please get in touch with the him to...

discuss the situation. There has been no contact from the husband or the roofer so far. Mr. Lucas did not see any issue caused by the gutters. Please call the business to discuss further.

Review: On April 15th I received an invoice from Regus (attached) for a total amount due of $408.33 covering services for the months of March and April. The invoice was followed up with two subsequent emails on April 23rd and April 29th from [redacted] (Regus representative) warning that service had been suspended pending payment in full for the balance due. On April 29th I proceeded with an online payment to Regus of $204.14 using my [redacted] debit card. However instead of Regus applying this payment to the balance due, they proceeding with forwarding the total amount due of $408.33 to a 3rd party collection Agency ([redacted]). I was contacted by [redacted] (email attached) requesting payment for a total of $577.33 (including the original balance of $408.33 and collection agency fees). On May 19th I made an ACH phone payment to [redacted] of [redacted] for the total amount due of $577.33. As a result of this payment, I had now paid Regus a total of $781.47 to settle an account that had a balance of $408.13. When I pointed this out to Regus and requested a refund for the initial overpayment of $204.14, they initially claimed they never received the payment made to [redacted] (even though [redacted] made it clear to me that the payment was already forwarded to Regus). Several days later, Regus was forced to admit that they had the payment after I confronted them via email with copies of my [redacted] statements showing both payments debited from my account totaling $781.47I again demanded a refund for the April 29th payment in the amount of $204.14. [redacted] then claimed that she had to get corporate approval from her corporate office and could only do so by sending an email request and waiting for a refund. At this point I felt Regus had displayed a high degree of dishonesty and I decided to I told them they had 3 days to either process the refund or let me know exactly when it was going to be processed. [redacted] then claimed she could not do either until she heard back by email from her corporate office. On day 3 I reached out to [redacted] once again warning her that I was going to start a bank dispute after 5pm if I did not get confirmation of a refund or a firm date by when it was going to be processed. She again repeated the same dishonest storyline about waiting for Corporate and even claimed that the payment I made to the collection agency stays with the collection agency and does not go to Regus (which I found ridiculous and one in which [redacted] discounted).Desired Settlement: I have opened a dispute with my bank who has issues provisionary credit pending an investigation

Business

Response:

Review: We signed a contract for a virtual office in February 2015. The service promise was they would forward letters for my company. In May 2015 I sent myself a letter just to see if I would receive it. I never received. In August UPS sent me one, now more than a month later I am still waiting for it. They said I could add a second company name as a DBA. I sent [redacted] the person who signed the contract with me, the second day by email the name of the DBA, but they never added the second name to their system. However even though they are not really providing the service they promised they keep charging my account.Desired Settlement: Stop charging my account and refund for charges from May 2015.

Business

Response:

[redacted], Thank you for your email. We have sent this to our support works service department. They will reach to Mr. **. Thank you again, Bryan Bryan H[redacted]Dual Center ManagerCoaching General Manager

Review: I contacted the company early this year to request if my rate could be reduced, at that time I was told that it could not. At that point I told the Representative that I wanted my contract to end on the date stated on the contract which is October 2013. I contacted the Regus this morning via email to [redacted] and she said she never got my email. I have been in contact with this company thru out my contract to make sure it is canceled as agreed.Desired Settlement: Contract should end in October 2013 as stated and I should not be billed for any charges after.

Consumer

Response:

At this time, I have not been contacted by Regus regarding complaint ID [redacted].

But this is the correspondence I sent them today because I got a bill for service outside of the date my contract ended. This is a copy of the email:

Review: I used this service several years ago, and cancelled my service without incident. However, this Regus has bee erroneously been invoicing me and billing my credit card on and off for YEARS. Then I get an erroneous invoice, I call them, and after much back and forth and being forwarded to a manager they admit it was their mistake "SORRY" and they assure me my account has been cancelled. Then, 6 months later, it happens again..."SORRY." Then, 6 months later, it happens again-- "OOPS!" Every time the same hassle, and the same lie that they have cancelled my account and deleted my credit card information. I have used Regus for many years, in many cities, and never experience such a high level of incompetence and fraud.Desired Settlement: I want a response from a senior executive at Regus, proof that my account is deleted, and something to compensate me for all the time and hassle this Credit Card fraud has costs me over the years.

Review: I received an email that my credit card has been charged $221.02. That amount is almost $100 over what I consented to be charged. I never consented to pay extra for a lobby listing and that lobby listing along with the associated fees were listed on my bill. I fully informed multiple members of the Regus Team at [redacted] of this fact multiple times to no avail. After contacting the Regus Service Center they emailed the members of the Regus Team at [redacted] asking them to assist me in solving this problem. The email was sent to them on April 28th and to date I still have not been contacted by anybody to resolve this issue.

I am afraid that Regus is doing this to multiple people without their consent and when you complain like I did the complaints are answered with silence.Desired Settlement: For Regus to refund the over-charged amount back to my credit card.