Regus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.That's a lieI sent a letter to myself in May and still waiting for that letterAnd I knew that UPS sent me a letter and never received it either
Regards,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Nothing was done on this
Regards,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I feel compelled to respond to The Gutter Shutter correspondence sent via the Revdex.com on October 7, 2015.(Please find attached the invoice from Serv Pro of East Central Cincinnati as well as the original letter sent to the Cincinnati Revdex.com as well as the Ohio State Attorney General's office.) A number of statements in the response from Gutter Shutter regarding this complaint are false.Statement #1: "After speaking to the representative that wrote up the agreement, I was told it was done per the customer's request."At NO TIME did my wife or myself state to the representative that we wanted a downspout in the front of our house, attached to the front porchHowever, trusting his professional judgment, we agreed to the location Statement #2: "Especially in this case, where as an underground pipe was present on the other side of this gutter run for the downspout to drainFor the representative to make notes on the spec sheet to ensure this downspout location was change (sic) on his own is not how we do things and honestly makes no sense.."The carbon copy (of poor quality, in terms of being able to read) of the contract in our possession makes no mention (or illustration) of where the new downspouts are to be locatedDoes the company have another copy? How did the installer know where to hang all downspouts, not just the one in front of the home? To me, THAT makes no sense. Statement #3: "Explained to the customer that after reviewing pictures of the home with the grade of the yard, and the location change was per the customer we did not feel that we were at fault."We had NEVER experienced water on our basement prior to the new location of the downspout and we have NEVER experienced water in the basement after the original downspout was movedThe original conclusion to be drawn is that the placement of the downspout in the front of the home, on the front porch, was the sole cause for water entering our basementThe pitch of the yard has absolutely no bearing on this incident! If so, why has it not occurred previously or since? Statement #4: "the last thing we want is to have (an) unsatisfied customer, although (we) really do not want to have a customer take advantage of us either."On the back of the Gutter Shutter contract, "100% Customer Satisfaction: AT the Gutter Shutter Company, we are committed to your complete satisfaction." Again we are at this point because my wife and I are NOT 100% satisfiedAs detailed in the attached letter, dated September 28, I clearly describe a timeline of interaction with Gutter ShutterFrom the 1st phone call describing the water damage, I was told that "It will be taken care of." Since that initial phone conversation with the Service Manager, I have received nothing that assures me that Gutter Shutter is committed to my total satisfactionI'm not disputing my original purchase price agreement of approximately $I am disputing Gutter Shutter's claim of no-fault regarding the water damage in the basement (approx$950)I am offended that Gutter Shutter would state I would attempt to "take advantage" of the situation. Since the change in the location of the front downspout, our system has performed exceptionally wellThe system has been an improvement to our home.However, the basis for our complaint is the reluctance of The Gutter Shutter Company to admit a mistake was made by their representative in the placement of the front downspoutAs well as assuming responsibility for the water damage clean up, as provided by Serv Pro, as a result of the misplacement of the downspout. If The Gutter Shutter Company is truly intent on my 100% Customer Satisfaction, then for this complaint o be resolved, I would request payment in full to Serv Pro for the damage incurred due to the misplacement of the original downspout
Regards,
*** ***

Horrible management, no response to emails, auto-renewed lease even though I communicated it to be cancelledEmail everyone I can find at Regus, no response after multiple emailsOverall the most pathetic organization I have ever dealt with*** ***, the site manager, is absolutely clueless, lies, changes story, etcVery unethical and unprofessional

This company is threatening to file legal action and report me to the credit bureaus for unpaid fees for a company I no longer work forI have explained to them I no longer work for the company, yet they keep harassing me

"margin: 0px;">***,
Thank you for your email. We have sent this to our support works service department. They will reach to Mr**.
Thank you again, Bryan
Bryan H***
Dual Center Manager
Coaching General Manager

This particular job was installed in 2009, and the issue the customer is having is not something covered under warrantyHis fascia board that the gutter is attached to is pulling away from the rafter tails of the homeThe rafter tails are in bad shape, although the gutter is still attached to the
fascia board, as this is what is covered under warrantyWe cant warranty anything structure wise to the home, that was done by the original builder of the homeAfter receiving the complaint we called customer and explained to him what was going on once again, and what needs to be done to resolve itThe customer said no problem he is willing to pay to have it taken care of, and that he wasn't the one who decided to file a complaint, it was his sonSo we are planning on taking care of the issue as soon as the work is signed off on to be doneThanks in advance

There are multiple complaints with the service received, the execution of the product, and the terrible billing, and lack of customer support, and collections
To start, we originally acquired a Regus office @ *** * *** *** *** *** around January, of We continued @ this office location until Fall of when the office was switched over to the new building
Current 'collection invoice' - for HQ Regus - from *** *** ***
ACCOUNT#: ***
FILE#: ***
CLIENT: *** *** *** ***
CONTACT: BRIAN S***
Before the transition we were having issues with Regus auto-billing / debiting our account We sent multiple emails trying to get enrolled, but they failed to respond Because of this, we ended up paying nearly in late fees, they did wave some, but still excessive
When they told us we would move, we agreed, went to go sign a new contract, provided my credit card information, but in the first month of the contract, they fai

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,*** ***Good Afternoon , I would like to first say thank you in regards to your help in this matter. We are discouraged in our past dealings with the gutter shutter co taking our problems seriously 1st complaint Adam L*** 6/9/16,spoke with Jim D*** on 6/23/he said there wouldn't be inspection totally insulted me to say the least, and the final attempted to resolve issues 6/29/with owner Steve L*** resulted in a waste of time his words were "sue me" the gutter shutter co wasn't planning on doing anything to resolve this matter only after screaming at me in front of my family.We are of the same position we would like the gutters removed from our home and our money refunded $5753.00, in accordance with Ohio's right to cure statute we are following protocol. Thank you *** ***

Initial Business Response /* (1000, 5, 2015/12/30) */
Contact Name and Title: [redacted] Legal
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@carriageservices.com
December 30, 2015
Revdex.com serving San Francisco Bay Area and Northern Coastal California
1000 Broadway Suite...

625
Oakland, CA XXXXX
Attn: [redacted] Dispute Resolution Specialist
[redacted]@Revdex.comemail.org
RE: Case # [redacted]
Dear Ms. [redacted]
I am writing in response to the above referenced complaint. Please be advised that I am Legal Counsel for Higgins Chapel. Higgins Chapel is committed to being the most professional and highest quality funeral home. I have personally investigated the claims made by the [redacted] Family keeping this in mind.
Higgins Chapel is a funeral home and is not affiliated with the cemetery that performed the burial of [redacted]. With the burial scheduled to take place on at 1 p.m. on Friday, December 4, a Higgins Chapel employee arrived at the cemetery with the remains at 12:57 p.m. It was at that time, to Higgins Chapel's surprise, that it found out that the military was not there. Immediately, an employee of Higgins Chapel called the military and found out that the military had scheduled the honors to take place on Saturday, December 5.
While it is not clear who is to blame for the military honors scheduling error, Higgins Chapel has tried very hard to appease the [redacted] Family because they understand how difficult and emotional this experience must have been for them. Higgins Chapel has repeatedly apologized to the [redacted] Family and has offered the [redacted] Family, on several occasions, a refund or to perform another service at no charge. They have rejected Higgins Chapel's apologies and offers. When asked what Higgins Chapel can do to make up for the problem, the family indicated at the time that there is nothing that they can do.
Higgins Chapel would still like to offer the [redacted] Family a refund for the services that Higgins Chapel provided and conveys the most sincere apology for their experience.
If you should have any other questions or concerns, please do not hesitate to contact me. Thank you.
Truly Yours,
[redacted] A. [redacted]
Legal Counsel
Delivered via online complaint system: https://goldengate.app.Revdex.com.org/complaint/view/XXXXXXXX/b/ed462cc3
Initial Consumer Rebuttal /* (3000, 7, 2015/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We disagree with their statement and can document that remains were delivered late and that a Higgins employee admitted to confirming the wrong date for military honors arrangements while driving on their cell phone.
This is first offer of a refund.
Final Business Response /* (4000, 9, 2016/01/13) */
January 13, 2016
Revdex.com serving San Francisco Bay Area and Northern Coastal California
1000 Broadway Suite 625
Oakland, CA XXXXX
Attn: [redacted], Dispute Resolution Specialist
[redacted]@Revdex.comemail.org
RE: Case # [redacted]
Dear Ms. [redacted]
I appreciate your continued correspondence regarding this matter. We believe this matter has been resolved with the help of the California Department of Consumer Affairs Cemetery and Funeral Bureau. During several phone conversations that took place on December 30, 2015 and December 31, 2015 between a representative of Higgins Chapel, a [redacted] family member, and a representative of the Cemetery and Funeral Bureau, the [redacted] family accepted an offer for a full refund (which has been already sent to the family) and for Higgins to re-do the service free of charge (including military honors) at a date to be determined in the future.
If you should have any other questions or concerns, please do not hesitate to contact me. Thank you.
Truly Yours,
[redacted] A. [redacted]
Legal Counsel
Final Consumer Response /* (2000, 11, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree with thier response. Refunds and apologies will never be enough to reverse the sorrow.
We could never recommend Higgins Chappel or thier parent company.

we have worked thing out with the customer.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted] I would like to thank the Revdex.com  for their assistance in the matter, we have now turned this over to our Attorney.

Attention: J[redacted]
RE: [redacted] [redacted] **...

[redacted]
Dear [redacted],
This client had a Virtual Office with us. He had defaulted on his payment to us, thus Landing his account in collections. As we stated to the client on numerous occasions,
The money ($577) that he paid to the collections company, [redacted] did stay with the [redacted]. The $277 that he paid did come to Regus.
The client brought this situation to our attention around June 5th. We explained to him That we would have to submit a ticket to corporate, as they are the only ones that can Issue a refund. Throughout the process we constantly kept the client informed As to where things stood. After going through all of the proper channels we were notified That they would credit the $277 to the client. We immediately notified the client of their Decision on June 18th regarding his refund.
Sincerely,
[redacted]
Genera! Manager
Regus - Penn Center
[redacted]

Mr. [redacted] said they went to the customer's house last Wednesday and spent about an hour at the site. Due to rain, they could not finish. Business will call the customer this week to schedule another visit to complete the work.

Regus is a complete ripoff. Not only are the offices smaller than the closets in most modern homes, they attempt to strong-arm people into owing them money. I'm not a Regus customer - I was simply shopping around for offices, and the manager at Chandler Regus took that opportunity to fraudulently create an account for me and attempt to bill me for services that were never rendered.
When I told him I won't be leasing an office through Regus, Mr. G[redacted] got very aggressive and told me I had to pay. After some back and forth, he finally conceded to not billing me for an imaginary lease on an office I never used.
Then, two weeks later, I receive a past-due invoice from Regus. I emailed the office manager to let him know I'm reporting him to the authorities, and he responded that my threats are being reported to the police.
Be warned that this is how Regus does business. Clearly occupancy rates and commissions are all they know, and they are willing to go to any lengths (even illegal) to try to squeeze money out of honest businesses.
I would avoid this business like the plague - they're nothing but bad news.

August 7, 2016Revdex.com1 East 4" StreetSuite 600 Cincinnati, Ohio 45202 Attention [redacted]Re: GutterShutter ex rel. Complaint ID [redacted]Dear Ms. [redacted]:I am attorney for GutterShutter. They have referred the complaint of ID#[redacted] to me for disposition.First, let me say that GutterShutter takes every complaint seriously and with a view to satisfying every customer. And, they also value their reputation with the Revdex.com highly and will do anything reasonably within their power to see an unfortunate matter such as this resolved.My client disputes most of the factual allegations that the Complainant has made. The following is what I have gleaned from an investigation of this matter:-- On June 7, 2016 a written contract was signed for the fabrication and installationof a gutter system.-- On June 8, 2016 the fabricated gutters were delivered to the Complainant’sresidence.-- On June 9, 2016 the installation crew began installing the gutter system. At thattime, the Complainant, without notice or permission began video recording the installation personnel and otherwise acting strangely.-- Upon the start of the installation, the Complainant made a comment about other work he claimed would be done by others and made a vague threat that he might demand his money back if such other contractors did not like the work of theinstallers.-- Nonetheless, the Complainant directed that the installation proceed which it did. O During the installation process, the Complainant only objected to the spray paining of the drip edge (some have baked-on enamel, Some spray painted as permitted in the contract).-- On June 9, 2016 the installation was completed, the Complainant signed the completion certificate and indicted that he was 100% satisfied and paid the balance of the contract at this time.-- On June 20, 2016 the Complainant called wanting to know why an inspection of the gutters was not done. GutterShutter personnel explained inspection is not done unless there was a issue with job installed. The Complainant said he did not have any issues, but expressed a general dissatisfaction with the price to value of the job.-- On June 23, 2016 the Complainant called the service department and said he had leak from one of the down spouts. The Service manager tried to set up a visit to have technician come out to service the home, but the Complainant would not commit to a specific day to do so. At this time, the Complainant expressed some opinions about GutterShutter’s OSHA compliance, the claim that the crew did not have a company logo on the truck, his suspicion that installation crew members were convicted criminals, not properly trained; that he suffers form PTSD from the whole experience with the company.-- On the same date, the Sales manager tried to call the Complainant back to see if there was anything GutterShutter could do to take care of the situation, however, he said he didn't want anything other than his money back and gutters removed from the home.-- On June 30, 2016 the Complainant agreed to a home visit by GutterShutter staff to inspect. O On July 7, 2016 an inspection was conducted. Other than strange behavior from the Complainant, and his demand for his money back, nothing of consequence was notedAs always, The GutterShutter Company will do whatever is required to see an installation completed to the customer’s reasonable satisfaction. The Complainant can schedule any needed repair or completion through me personally. If he provides a list of anything he thinks is substandard, incomplete or broken, I will personally arrange for service technicians at a time convenient to him.I look forward to hearing from you.Very truly yours,[redacted]Enclosure: Name Redacted Buyer's Certificate of Completion

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Based on the fact that they have made numerous promises to repair/replace my gutters and have not follow thru, I am not satisfied that they will come back.  They did show up for one hour but I was told their equipment broke and they couldn't complete the work (it was not due to the weather).  This has been a problem since the gutters were installed in August, I need this fixed immediately to prevent further water damage to my home. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future...

date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Initial Business Response /* (1000, 7, 2015/10/27) */
He was terminated on September 30.
Events:
He wanted to be terminated bc his original company was going out of business [redacted] so we were going to process it but then he said nevermind he will do a name change to his new company...

[redacted] So we changed his name on 8/28. He was paying by card with [redacted] but that card was no longer active. Our policy is payment with a credit card. He didn't want to add another card so we risked him paying with a check ever month then he wanted to change to direct debit. He said [redacted] (previous manager) never responded to him. So then [redacted] received his check information and entered it. So then he was on direct debit. Then he wrote [redacted] an email and at that point [redacted] told [redacted] to terminate immediately. His account was terminated on September 30th, [redacted] reached out to [redacted] to let him know that she had processed his terminatioin request and his 79$ would be refunded. He responded thank you.
Our records show that his $79 credit was processed on 10/6.