Red Roof Inns, Inc.

Dear [redacted], Thank you for contacting us about your concerns regarding our Inn# 302 Round Rock, TX.  You had requested that I research this situation with those involved and provide you with a resolution.   Please accept our sincerest apologies for your unpleasant experience at our Inn# 665 Rancho Cordova, CA. I am disappointed to learn that Red Roof fell short of our goals in this instance.  I appreciate you taking the time out of your busy schedule to share your concerns.   I can assure you that corrective measures have been taken regarding this situation.  Red Roof takes pride in providing superior service and we are taking steps to prevent similar problems in the future.  Please know that we value you as our guest and appreciate your business.  As a token of our appreciation, we would like to send you one free night certificate.  The certificate would be good at any Red Roof Inn nationwide and it would be good for one year. Is it okay to mail it to [redacted] Dr., Leander, TX 78641? We are unable to refund this reservation as this reservation was booked and paid through a third party.   Thank you again for bringing this to our attention and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.    Very truly yours,     Christopher G[redacted] Manager, Guest Relations/Redicard Red Roof Inn