Red Roof Inns, Inc.

Hello, We are disappointed to hear about your experience with the Red Roof InnI would like to file a formal complaint on your behalf, but I need more informationWhich location was this? Was this room registered in your name? Do you have the confirmation number? Thank you,
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Spoke with Mr*** today - 10/1/and offered a VIP pass which is good at any Red Roof nationwideAdvised that I would reach out to Mr*** within a week and a half to ensure that he received it. Christopher G.Manager, Guest Relations & RediCardRed Roof Inn

If you read all our emails attached then you will know that I have given them my address so many times

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThe Red Roof Inn Location is Olson Dr, Rancho Cordova, CA (916) 638-(The Mangers name is MrMalhar.) I emailed them a copy of this complaints the same day I filed the complaint at [email protected] (which is the email they told me to email this complaint)They told me they will call me or mail me my towels as soon as they sort out their laundryBut so far after days I have not heard from them.Sincerely Unhappy Customer

Good Afternoon Ms*** ***,Thank you for your inquiry with the Revdex.com regarding your stay at the Red Roof Inn Tampa-BuschWe have processed this complaint through our Guest Relations department (Case # ***)A free night certificate was mailed out to you on 12/10/as
compensation for your experienceIf you have any other questions or if there is anything else we can do to assist you, please contact us here in Guest Relations at *** Mon-Fri 8:30AM-5:30PM EST. Thank you for your time today,Christopher G.Manager, Guest Relations/RedicardRed Roof Inn

I am rejecting this response because:Lack of follow through from company representatives along with additional request for information from leadership within company

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September 12th 2017 Case ID [redacted]   Hello [redacted],               Thank you for your interest in the Red Roof Inn.  We appreciate that you have taken the time out of your busy schedule to share your experience at the Red Roof Inn Springfield, OH. Please know that we value you as our guest and appreciate your business.              Your comments have been documented, and have been forwarded to management staff at the Red Roof Inn Springfield, OH for review. You can expect to be contacted within the next two business days.             Should you have any other questions or concerns, please contact us by email at [email protected], or by phone at 1-800-554-4555. Our hours of operation are Monday through Friday, 8:30 a.m. to 5:30 p.m. ET.   Thank you, Jason M[redacted]   Supervisor, Guest Relations   Confidentiality Notice This electronic mail transmission is privileged and confidential and is intended solely for the party to whom it is addressed. Tell us why here...

Thank you for your additional comments regarding our Red Roof Inn property in Atlantic City— Absecon, NJ. I regret that the handling of your situation has not been to your satisfaction. Occasionally, we are unable to resolve a situation as a customer requests. After reviewing your case, I am sorry...

to have to advise you that this appears to be one of those instances. We realize that problems will arise from time to time and are continually striving to improve the quality of our services and accommodations to fully meet the expectations of millions of customers every year. Please know that we value your patronage and appreciate you making us aware of the situation once again.

To Whom it may concern;(Responding to the guests concerns in order as they appear.)1-The Red Roof Inn Myrtle Beach Hotel - Market Common location has a sign posted at the front desk indicating that the location is under renovation between the hours of 8:30a and 7:00p. The renovations do not extend beyond these hours. 2-Based on information provided by the location; On arrival, the guest requested a room with microwave and refrigerator, as the room type they reserved room did not have one. The only available room with micro-fridge was a suite, which the guest agreed to take the suite with a rate increase. As a note, the location discounted the rate on the suite for this guest as a courtesy during the July 4th holiday. The guest did sign and confirm the rate on their registration card (again actual rate charged was discounted for them). We do not feel any restitution is due to guest as they agreed upon the Suite upgrade rate which we discounted as a courtesy. Guest had a room arriving the next day for a standard room w/o micro-fridge, which upon check-in we had a few rooms available with micro-fridge and we gave them a free upgrade to this room. Guest feels the Suite should have also been at this same rate, however these rooms are significantly different in type and rate.3-Please be advised that the location, Guest Relations, and Management staff have all diligently responded to guest on several occasions.4-Our Redicard Department responded to the guest's questions concerning themember account on 7/10/17 via email. - REPLY:Good Morning Mrs. [redacted], I have reviewed your RediCard account 6003726029 Point Balance: 4,335 You had 2 rooms in your name, you did receive points for the stay 07/04/2017 to 07/07/2017. Per the Terms and Conditions of the RediCard Program: In order for the points to be added in to your RediCard Account, the room must have been registered in your name and booked directly through Red Roof Inn. You will only receive points for one room per evening, the room that the RediCard member occupied. For all of our terms and conditions you may review: https://www.redroof.com/redicard/why-redicard/terms-and-conditions. With the launch of our all new and exciting RediCard Program, we now offer other items you can purchase using your RediCard points on besides earning a Free Night Certificate. The first time you sign into your RediCard account on the new website and select ‘ Shop with Points’ on the member page, it will take you to a page asking for your first and last name and e-mail address. It may appear that it is trying to sign up for a RediCard account, however, this is not the case. Once you submit your information it should allow you into the site. If it does not immediately, you may need to log out and log back in at the redroof.com page. The link for RediCard Rewards is below. The site will require you to log into your RediCard account first. https://redicardrewards.com/ If you have any further questions, please email me back or you can contact our RediCard Department for verbal assistance at 1-800-333-0991 Monday-Friday 8:00am-8:00pm Saturday 8:30am-5:30pm closed Sunday EST. Thank you, Kristin / RediCard SpecialistOur conclusion is that the compensation that was offered had not accepted by guest, and what is now requested by the guest for restitution is not a reasonable request, we are unable to amicably assist this guest with any other resolution. Regards,Jason M[redacted]Supervisor, Guest RelationRed Roof Inn

I was billed by the corporate reservation center for 2/23/18 stay of $99.42.When I arrived at the property I was told that they hadn't received a reservation and they didn't have a room available because remodel work that was in progress.I have been staying at the property since 2/1/18 on and off for work. The manager asked me to call the corporate reservation center back, inform them there was no room available and cancel the reservation which I did as instructed by the Red Roof Inn manager Sam. He said if I could wait a bit he thought he could place me in a room. He instructed me to register and swipe my card which I did.So as you can see I have been charged by your corporate office and the desk at the property.Property address,630 Donaldson Rd.Erlanger, KY 41018859-342-7111Manager, SamI just want my credit card reimbursed for the corporate charge since they had not actually made the reservation.

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                                        ...⇄       Dear Enoch P[redacted]:   Thank you for informing the Red Roof Inn Guest Relations Department of your concerns regarding our 793: Atlanta – Six Flags location.  You have requested that we conduct all necessary research with those involved and provide you with a resolution.   Please accept our sincerest apologies for your unpleasant experience. It is disappointing to learn that we fell short of our goals in this instance.  We appreciate you taking the time out of your busy schedule to share your concerns. We would like to offer a refund in the amount of $73.99. The refund would be issued via check and it does take 6-8 weeks to process that refund. We have sent you an email to your personal email address verifying your mailing address. As soon as you are able to respond, we will start the check request process.   We can assure you corrective measures have been taken to prevent similar problems in the future.   Please know that we value you as our guest and appreciate your business.  We appreciate you sharing your concerns and it is our hope you will give us the opportunity to better serve you at Red Roof Inn when your travel plans require lodging.     Very truly yours,     [redacted] Tell us why here...

I am rejecting this response because:
I would have accepted an apology the day I left and made the complaint to the office, but instead I've been desling with horrible customer service from a general manager who I personally don't even know why he has that position. I also manage a business and I would never treat a customer the way I have been treating by this employee. My complaints are real, I have no reason to lie about the terrible experience I had. Instead of an apologizing in the beginning, I was told I am wrong and there was nothing wrong with my bed and police surrounding your facility is for cups of coffee, I have a hard time believing that. At this point I want my money back for my stay. My nights stay was terrible and the customer service I received after was by far worse. Honestly, refunding my money is the least this company can do. 
Regards,
[redacted]

I cleaned the room myself, only went there because I was trying to keep my son away from the germs of the mice here. It was far much worse him laying in blood of a stranger. So sorry, we gave you one night back doesn’t make me feel better. I wasted over 200 I want it reimbursed. I cleaned the room myself I just took my son to the dr and myself for bloodwork and urine work and am waiting on the results because the neglect of the maids could have put us in danger. This has been a far worse nightmare and I wish I never went. I use red roof at langhorne a lot and never had this problem. I am thinking about taking my videos and photographs to the press because it has caused stress to us. We are panicked that we contracted something. Why don’t you pay our dr bills I have to pay to get tested from your maids lack of decency. I believe I shouldn’t have to pay anything for any of the days there because I’m paying out of pocket still for her ignorance. I’m sorry doesn’t cut it when it comes to the well being of my child . Think if it was your child and the only reason you went and put the money out was because hey had an immune disease where they need to be in a safe clean environment. What would you do, would you fight for your child’s rights..I use your motel because the website clearly states you’re getting a clean comfortable room and caring staff...... I was ignored over and over again I have video to show how I was ignored at the desk the kid didn’t look or talk to me when I asked him a question. I am serious if I don’t get reimbursed the money I put out I will seek further assistance from a lawyer whom will also be asking you to pay for our dr bills and lab bills on top of that. I am going to Fox News and letting the world know how your maids and staff treat descent people.

Hi [redacted], Below is the contact information for the Insurance company that is handling your claim. Please contact to [redacted] for details.Claim# [redacted] | TECHNICAL CLAIMS SPECIALIST [redacted] and [redacted] Management Services National Insurance Claims Auto and General Liability – Lawrenceville, GA 30043 (P) ###-###-#### (F) ###-###-#### Direct Line: ###-###-#### Mailing Address: P.O. Box 7214, London, KY 40742 (E) [email protected] Regards,Jason MeaseSupervisor, Guest Relations

It just said they’re forwarding it. I added photos from my sons phone. The first two are of the blood from the blanket which soaked through to the sheets. The third one is the comforter ( back side of it) I asked the maid to give us clean blankets and sheets she just pulled up the sheet on one bed they were never untucked at the bottom we just slid in  . She took my tip I left but never bothered straightening his, the top was messy still I called them later in the day when we got back and saw this and they told me she’d come back, never did. I didn’t want to make a fuss , next day my son was sick from the hospital treatments so I didn’t have her in I went to the door asked for towels and handed her ours. I did try and tell her we need new stuff (different maid she didn’t speak English) we went back for more appts came back at night he slid into his bed,  we watched tv he was warm so I pulled the comforter the rest of the way off the bed, horrified I saw what he was sleeping in and called Tiffany she came to the room and took photos, I never thought to do that or I would have took the whole room before cleaning it myself. She was very caring and sweet, she got us new sheets but couldn’t find blankets, the next morning I called for Matt I asked for him to come to the room, waited 30 min, no response once again so I called back the kid said I told him, waited again. maid knocked on the door with her young son she didn’t speak English her kid did. He said Matt sent her to give me a new comforter.... it was the same stained one folded. Finally walked around to tell him what happened he treated me horribly. Said I took a night off what more do u want?i get back my key doesn’t work so I walk back a round this time I brought the iPad to try and record Matt but he wasn’t there. That’s what the video I inserted is about. I wanted to know why Matt was playing games . As you see in this video the boy doesn’t even acknowledge me I have to ask a question twice ( and I’m still kind) I hate arguing and complaining it’s not in my nature. I was going through enough having a sick child.IS THERE A WAY TO SEND THE VIDEO I COPIED AND PASTED THIS THREE TIMES BECAUSE IT WONT SEND WITH IT ATTATCHED

Dear [redacted],Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Austin Round Rock Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies.Your case has been...

submitted to Management , being investigated based upon your information given. Will look into the staff in question. Thank you.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Dinesh P[redacted]General ManagerRed Roof Inn - Austin Round Rock

It was not me that booked the room.  I never gave authorization to charge my card.  Hotels.com confirmed that the charge was fraud.  It was impossible for me to give a notice of cancellation because I did not book the room and was unaware that my hotels.com account had been stolen.  I also sent the proper documentation that the charge was fraud to the hotel manager as she had requested.

Thank you for informing the Red Roof Inn Guest Relations Department of your concerns regarding our Red Roof Inn 033: Columbus East - Reynoldsburg location.  You have requested that we conduct all necessary research with those involved and provide you with a resolution.   Please...

accept our sincerest apologies for your unpleasant experience. For this location a credit card is mandatory at check in. Please know that we are working diligently on solutions to avoid any future customer confusion. We appreciate you taking the time out of your busy schedule to share your concerns.   Please know that we value you as our guest and appreciate your business.  We appreciate you sharing your concerns and it is our hope you will give us the opportunity to better serve you at Red Roof Inn when your travel plans require lodging.     Very truly yours,     Jason M[redacted] Supervisor, Guest Relations Red Roof Inn

[redacted],     Thank you for taking the time out of your busy schedule to contact us about your experience at the 587:Columbus (Hebron). According to our records Aman K[redacted] the GM at the location spoke with you on 8/07/17 about your concerns. It has also been noted that he tried to contact you several times on 8/08/17. Below is a copy of the email sent by the GM providing you with additional information about your reservations.  If you would like to return his call or have additional questions , please contact him at the location, [redacted] or via email at [redacted]  Email Status:SentSent Date:8/8/2017 8:13:18 AMFrom:Columbus (Hebron)To:[redacted]Reply To:A[redacted]Subject:room updatesDear [redacted] On Monday when I spoke to you , the entire time during our conversation I was keep telling you I will call you with the update on room  . I called after couple hours around 8-8:30 pm same day. yesterday I called 4 times , left 3 voicemail. I understand you made the reservation and need your room. If anything, if we do not have available that is our problem not yours. I apologize . your reservation is still in the computer and never cancelled from the computer. I called with enough time to talk to you, but never got answer. your reservation is still good and I tried my best to help you. ThanksAman K[redacted] Please know that we value your patronage, and we look forward to having the chance to better serve you the next time you require accommodations. If you have any additional concerns, please contact us.  Regards,Jason M[redacted]Supervisor, Guest Relations

Complaint: [redacted]
I am rejecting this response because:1- There was no sign or construction during check in on July 4 at 10pm.2- It was not the only room available, as we were offered a regular room for $148, not the quoted $125. The Suite was offered at $12 more, so we took it. 3. The image of my original reservation has already been included. It was for a Superior King, which does include micro-fridge.4. As a repeat customer, you can check my Redi Card which shows we have always reserved and stayed in a room with a micro-fridge. We stayed at the Red Roof a few days later in Pigeon Forge, TN.5. You simply copied an email originally sent by Joe M[redacted] without doing any of your own research. Your company, managers, and officersavouded me for 20 days. We were supposedly being offered free nights until you figured out we had involved the Revdex.com, and now you don't want to even offer my mother that compensation.
Regards,
Laranda [redacted]