Receivables Performance Management LLC

Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against Receivables Performance Management, LLC (RPM)Mr*** states that RPM has called him multiple times looking for another consumerHe states that he has been
unable to advise RPM’s agents that they are calling a wrong number because they will not let him speakAfter review of our file I offer the following response on behalf of RPM: RPM is not attempting to collect a debt from Mr***RPM located an account using the telephone number ending *** provided in the complaintThe account is in the name of a consumer who is not Mr***In order to prevent a potential third party disclosure in violation of the Fair Debt collection Practice Act (FDCPA), RPM is withholding any further information about the consumer or the debt RPM’s business records reflect that the number at issue was obtained via a third party vendor as a good number to reach the consumer responsible for the debtRPM made several calls to the number ending *** without contact beginning February 20, On February 24th contact was made and the number was removed from the accountUntil that time RPM was unaware that we were calling a wrong numberRPM has added Mr***’ number to our permanent ‘do not call’ database preventing future calls should the number be listed on a subsequent account RPM appreciates the opportunity to resolve this matter to Mr***’s satisfaction and apologize for any inconvenience our calls may have causedIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr*** please contact me directly at (425) 412- Very Truly Yours Mark *C*** General Counsel

Complaint: ***
I am rejecting this response because they are stating that they contacted me and I hung up on the agentThis does not mean that I am responsible for the debtI would like Directv to remove this debt from all credit Bureaus immediately
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

RE: *** * *** Complaint ID: *** To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)Ms*** states that she has no knowledge of an account appearing on her credit historyShe requests the
matter be removed After review of our file and contacting our client, I offer the following response on behalf of RPMT-Mobile listed Ms***’s account with RPM for collection on May 23, On May 26th, RPM sent Ms*** a notice identifying the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA) to the address listed in this complaintRPM’s business records reflect indicate that a settlement was reached to resolve the account over two paymentsThe first payment was made in July 2017, however Ms*** called and cancelled the second installmentUpon receipt of this complaint, RPM contacted T-Mobile who provided the following account synopsisIt is T-Mobile’s position that the balance is valid and owed“We regret any billing concerns Ms*** has experienced and appreciate the opportunity to address her concerns. T-Mobile records reflect that on March 29, 2012, Ms*** activated the her T-Mobile account. In addition, Ms*** was subscribed to T-Mobile’s Simple Choice Value Talk, Text and Data rate plan for $per month with mobile number ending 8282. Also, the account had an unlimited data and gigabytes (“GB”) hotspot feature for $per month, the JUMP! (Insurance and Warranty) feature for $per month, and our Name ID feature for $per month. On March 27, 2015, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) with the purchase of one Samsung Galaxy Note handset. Ms*** remitted a down payment totaling $and agreed to monthly installments of $ T-Mobile records confirm that on September 3, 2015, the account was suspended for non-payment. Following, on September 27, 2015, the account was cancelled due to non-payment. Please note that any time an account carries a past due balance, it is subject to suspension and/or cancelation. When the account was canceled, the remaining EIP balance of $was accelerated and posted to the final billing statement dated October 10, 2015. It is T-Mobile's position that the remaining EIP balance is valid and owed. A breakdown of Ms***’ last four billing statements is as follows: The billing statement dated August 10, 2015, had a balance of $which included past due charges of $for the prior billing statement dated July 10, 2015, monthly recurring charges, features, EIP charge, late fees, applicable taxes and fees billed from July 10, 2015, through August 9, 2015. The billing statement dated September 10, 2015, had a balance of $which included past due charges of $for the prior billing statement dated August 10, 2015, prorated monthly recurring charges, features, EIP charge, late fees, applicable taxes and fees billed from August 10, 2015, through September 3, The billing statement dated October 10, 2015, had a balance of $which included past due charges of $for the prior billing statement dated September 10, 2015, late fees and the remaining EIP balance of $for the Samsung Galaxy Note handset. T-Mobile provided Ms*** multiple notices that the account was in a past due status. These notices were provided in the monthly invoice, through text messages, calls from our Financial Care team requesting payment. Please be advised that as payment was not remitted for the final balance of $988.34, on November 7, 2015, the account was assigned to AmSher, a third-party collection agency, for the collection of the outstanding balance. It is important to mention that the account was transferred to multiple third-party collection agencies attempting to collect the balance. On May 22, 2017, while the account was assigned to Diversified Consultants Inc., an additional third-party collection agency, Ms*** remitted payment of $through Diversified Consultants Inc. Following, on July 24, 2017, after the account was assigned to Receivables Performance Mgmt., Ms*** remitted payment of $through Receivables Performance Mgmt. Therefore, the account now reflects a final balance owed of $638.31. It is T-Mobile’s position that the balance is valid and owed. Ms*** may contact Receivables Performance Mgmtat 1-866-367-to make arrangement for payment.” RPM appreciates the opportunity to respond to this matterIf you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Ms*** please contact me directly at (425) 412-***Very Truly Yours, Mark TC*** General Counsel

Complaint: ***I am rejecting this response because:
They are still reporting this accountCan you ask them for the status?Sincerely,*** ***

September 3, 2015 Revdex.comStation DrSuite 222DuPont, WA 98327 Email: ***@theRevdex.com.org Case# ***, *** ** *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by
Mr*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr*** is alleging that RPM processed an unauthorized credit card payment for $on August 31, Then when he tried to call RPM to complain, he was continually put on hold, disconnected and when he finally spoke with someone was told it would be 7-business days to refund his money After a review of our records I offer the following response on behalf of RPM: RPM received this file from our client *** on July 17, On July 20, 2015, RPM and Mr*** negotiated a series of credit card payments that would pay in full (PIF) this debtThe agreed upon payments were $to be presented for payment on July 20, 2015, August 3, 2015, August 17, and the final payment of $on August 31, The first two payments were processed, however the August 17, was returned as insufficient fundsRPM attempted to contact Mr*** regarding that paymentHe called our office on August 27, and indicated he wanted to pay through our automated Web siteHe paid the remaining balance through RPM’s Web site on August 27th, however it appears neither he nor RPM’s representative mentioned the previously authorized scheduled payment of $scheduled to be run on August 31, In our course of business, it takes 7-business days to refund an overpaymentThat was the information originally given to Mr***However when RPM reviewed the events in this matter, RPM expedited the process and his $refund was mailed to Mr*** on September 2, RPM apologizes for any inconvenience RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at*** *** Very Truly Yours, Henry ** S*Senior Compliance Specialist

April 18,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***@theRevdex.com.org
Case# ***, *** ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables
Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs*** is alleging harassment specifically that RPM calls her 14-times a day, when she answers the telephone RPM won’t tell her why they are calling and just gives her the “run around.” After a review of our records I offer the following response on behalf of RPM:
RPM received this file from our client Verizon on March 13, RPM mailed the initial dunning letter to Ms*** on March 16, 2016, advising her of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA) to the address of* *** ** ** * *** Elmont, NY RPM began telephone attempts to contact Ms*** about this debtBetween March 16, and April 18, 2016, RPM made a total of manual call attemptsThere was never more than call attempts in any one dayIt appears that one or more other entities are trying to reach Ms*** as wellAt her request, RPM has placed a cease all collection activity code on this account
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205-
Very Truly Yours,
Henry ** S***
Senior Compliance Specialist

Complaint ID: *** RE: *** *** Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty
states and the District of ColumbiaMs*** states that she was advised by Capital One that she does not owe a debt RPM has attempted to collectShe requests to not be contacted further by RPMAfter review of our records and contacting our client I offer the following response on behalf of RPM: Kohl’s Department Stores, Incplaced Ms***’s account in our office for collection on April 6, Capital One Bank is the financier of Kohl’s Department Stores, IncaccountsOn April 8th RPM sent Ms*** a notice advising her of the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM has no record of the ground mail notice being returned as undeliverableRPM also attempted to contact Ms*** by telephone however have no record of making contact with herUntil receipt of this complaint, RPM was unaware that Ms*** disputed the debt RPM contacted Kohl’s who provided the attached account statements as validation of the debtIt is Kohl’s position that the balance is owedPursuant to Ms***’s request RPM will cease further attempts to contact herAfter review of the information provided by Kohl’s Ms*** may contact RPM to make arrangements to satisfy the obligation RPM appreciates the opportunity to respond to this matter and resolve it to Ms***’s satisfactionRPM apologizes for any confusionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412- Very Truly Yours, Mark *C*** General Counsel

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me so far
Please advise if my account has been permanently closed from both AT&T and RPM or advise on the next steps I need to take to cease any future collection concerning this matter?
Sincerely, *** ***

Revdex.com:I left T-Mobile two years ago for another cellular provider. I was on "auto pay" with T-Mobile and my entire time with them I never had anything other than a paid in full/zero balance. I have confirmed with T-Mobile that my account was zero balance when we left.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I reserve to the right to re-open this complaint or file a new one if my credit report is not cleaned up immediately and this issue is resolved. This is the SECOND time this business has done this to me, both for a fraudulent T-Mobile balance. I searched the web and found similar complaints about this business and supposed T-Mobile balances.Sincerely, *** ***

Case # *** RE: *** *** Top of Form After conducting a search with the information provided in the complaint, consisting of Ms***’s name, address, telephone number and email address RPM is unable to locate the account in questionRPM has no active accounts in our
database in Ms***’s nameRPM did locate a DIRECTV account that was paid in December 2016, however that does not appear to be the account at issue in this instanceIf Ms*** has additional phone numbers or other relevant information such as the account number at issue she may send it to: [email protected] If RPM may be of further assistance to Ms*** please contact me directly at (425) 412-Thank You, Mark *C*** General Counsel

February 3,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***@theRevdex.com.org
Case# ***, *** ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against
Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr*** is complaining about RPM calling him and he doesn’t know whyIn addition, when he has called RPM, he states he can’t reach a live personAfter a review of our records I offer the following response on behalf of RPM:
RPM has researched its business records, but can’t locate a file for *** ***However RPM received a file for a *** *** from our client Dish on January 15, The telephone number, *** ***, listed in this complaint is the same telephone number as provided by our clientRPM mailed the initial dunning letter to Mr*** on January 18, 2016, advising him of the creditor, amount owed and his rights under the Fair Debt Collection Practices Act (FDCPA) to the address of *** *** *** *** *** *** ** *** Unsuccessful telephone attempts were made by RPMRPM did receive an inbound telephone call from Mr*** on January 27, 2016, spoke with a RPM representative and disputed this debtRPM immediately ceased collection, placed a dispute code on the account and contacted our client for validationWhen that validation is received it will be forwarded to Mr*** for his review
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205-
Very Truly Yours,
Henry PS***
Senior Compliance Specialist

Complaint: ***I am rejecting this response because: I'm not sure who's information this is that is provided as a validation, but I have provided for RPM and Revdex.com's review The refund check that I received from my overpayment to AT&T in that same month that this was created and I did cash into my bank. I also provided the deletions from the that credit reports as I stated. My name is NOT *** *** and I DO NOT live at *** *** ** *** *** ** ***My name is *** ***-*** and I LIVE at *** *** *** *** *** ** *** as you stated in your response to my complaint. Please have this removed from my credit.Sincerely,*** ***

October 28, 2015Revdex.comStation DrSuite 222DuPont, WA 98327Email: ***Case# ***, *** ***Dear Ms***,I am in receipt of and have reviewed the above referenced complaint filed by Ms*** against Receivables
Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaShe is complaining that RPM is calling her and then hanging upWhen she calls RPM, she is asked a lot of questions such as name, address, and other demographic type questionsIn addition to disputing the debt, she wants the calls to stop After a review of our records I offer the following response on behalf of RPM:RPM received this file from our client *** *** on October 8, RPM mailed the initial dunning letter, advising Ms*** of the creditor, amount owed and her right to dispute under the Fair Debt Collection Practices Act (FDCPA) on October 10, to the address of ** *** *** *** *** ** ***RPM never received any reply and began telephone attemptsThe only telephone contact was an inbound call on October 23, When RPM attempted to verify we were speaking with the right party, the caller refused to answer our questionsSince RPM could never verify that right party the call endedUpon receipt of this complaint, RPM has ceased collection activity, coded the account as a dispute, placed a do not call code on the account and contacted our client for validationWhen that validation is received, it will be forwarded to Ms*** for her review.RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at *** ***Very Truly Yours,Henry PS***Senior Compliance Specialist

Complaint: ***
I am rejecting this response because: This email from RPM addresses not one of the complaints I submitted to the Revdex.comMy complaint was specifically geared towards the unprofessional manner of which I was subjected to by the reps of RPM, the violation of FDCPAAND THE UPMOST RUDENESS OF THESE REPS THAT WAS HIRED BY RPM!!! I want these issues addressed corrected and the funds I have paid to be closed this account TO REFLECT 9N MY CREDIT REPORT as a SETTLED IN FULL ACCOUNT!
Sincerely,
*** ***

May 31,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***@theRevdex.com.org
Case# ***, *** ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced complaint filed by Mr*** against
Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr***’s complaint is he paid the agreed amount to settle the account in full (SIF); however the credit bureau rating has not been updated to reflect a SIFAfter a review of our records I offer the following response on behalf of RPM:
RPM did send to Mr*** a SIF letter offer for $206.06, to be paid by April 26, The payment was made on that date and RPM updated their records to reflect a SIF as of May 12, RPM forwarded a copy of Mr***’s complaint to Jefferson Capital System, LLCThey advised RPM that in a response to a communication received from Mr***, earlier this month, Jefferson Capital System, LLC requested the credit bureau to delete his trade line to resolve this matter
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205-
Very Truly Yours,
Henry *S***
Senior Compliance Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: RPM states that this file was placed in their office on March 20, but they notified me on March 12, which would be before this said file was placed in their officeThe timeline makes no senseI have attached the certified mail receipt that shows the debt validation letter was received on April 6, at 9:43aThe file was reported to the credit bureaus on April 17, I contacted RPM first via email to the email address [email protected] on the morning of April and again at 9:47a and spoke with a Marissa N***, ext ***, and she let me know that RPM would take no steps to correct this and to dispute it with the credit bureausI have followed u with written correspondence more times and have received no responseAs of today, April 27, 2017, this unverified debt is still showing on all credit reports lowering my credit score making it impossible to obtain new creditI request immediate removal in accordance with the Fair Debt Collection Practices Act
Sincerely,
*** ***

RE: *** *** Complaint ID: *** To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Mr*** against Receivables Performance Management, LLC (RPM)Mr*** states that RPM reported an account to his credit history after it was ‘sold’ back to the original
creditor and he paid itHe requests that it be removedAfter review of our file, I offer the following response on behalf of RPMRPM is a third-party collection agency working on behalf of creditors such as DIRECTVRPM does not purchase the accounts we attempt to collect and have no ownership interest in the accountThus RPM never ‘sold’ any account to or back to DIRECTVDIRECTV listed Mr***’s account with RPM for collection on December 26, RPM typically waits approximately days from placement to report an account to a consumer’s credit history to allow them to pay it firstIn this instance, RPM was advised by DIRECTV that Mr*** made payment directly to them (2/11) the day after the account was first reported by RPM to Mr***;s credit history (2/10)Due to the proximity between reporting and payment, RPM will agree in this instance to request removal of the account trade-line from Mr***’s credit historyRPM appreciates the opportunity to respond to this matterIf you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Mr*** please contact me directly at (425) 412-Very Truly Yours, Mark TC*** General Counsel

February 8,
Revdex.com
Station DrSuite
DuPont, WA
Email: ***.***@theRevdex.com.org
Case# ***, *** * ***
Dear Ms***,
I am in receipt of and have reviewed the above referenced follow up complaint filed by Mr*** against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr*** is rejecting RPM’s original responseHe states he never lived at the below stated Worsham Rdaddress; he disputes owing the debt; and he is again requesting a cease and desistAfter a review of our records I offer the following response on behalf of RPM:
As RPM originally stated, we received this file from our client Dish on December 21, RPM mailed the initial dunning letter to Mr***, on December 23, 2015, advising him of the creditor, amount owed and his rights under the Fair Debt Collection Practices Act (FDCPA) to the address of *** *** *** *** ** ***RPM has placed a dispute code on this account and has not reported anything to the credit bureauPreviously, RPM had placed a cease all calls and contact on the account
RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at *** ***
Very Truly Yours,
Henry PS***
Senior Compliance Specialist