Realtor.com

We currently have an open chargeback dispute for the December paymentAs the customer has opened this dispute with the credit card company we cannot credit this charge; the financial institution will make the final decision regarding this charge

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We spoke to the customer on 10/addressing her concerns and the accountCustomer acknowledged her agreement/commitment and agreed to pay the early cancellation buyout feeReached out to customer and left VM 11/to review prior agreement

Spoke with customer on 11/and agreed to reduce terms to mowith price reduction, and full review of performance at end of mo

Spoke with customer 1/Will waive past due balance, customer's product expires 1/so no further charges will occur

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Spoke with customer and agreed to cancel the account

Reached out to customer on 12/and 1/Will cancel the account per request and waive any past due balance

Spoke with customer and agreed to cancel and refund one month

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Spoke to customers business partner 11/and agreed amend product to six months

Left VM w/reason for calling & direct contact info12/and 12/

Reached out to agent 3/Agreed to cancel products and provide partial refund

Spoke with the customer 10/and cancelled services early with a buyout fee. Tell us why here

Spoke to customer on 12/Cancelled services and waived past due balance

Left VM and sent email for customer 11/3; We will issue a partial credit to customer's account

Spoke with customer 1/and agreed to early cancellation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Reviewed account, emailed customer and agreed to refund Feb chargeMarch charge was applied to April invoice providing customer with free serviceAccount has been cancelled

Reviewed customer's account and offered refund via email