Realcor Developments Ltd.

Complaint: ***
I am rejecting this response because: Information in the response is not accurateI did not not purchase THIS card in April I purchased it around the end of August or first of SeptemberMy issues were more with being misinformed by multiple representatives, than with the feesI tried to select the option for the monthly fee that insures unlimited use of my card on multiple occasions and each representative I spoke with on each occasion would never assist me with that...RESULTING in the fees accumulating, therefore, I do not accept the response, however, I DO accept the resolution that was provided as far as a representative contacting me to set up the monthly fee for unlimited use and the refund of those charges occurred as a result of the negligence of the customer service representatives
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am grateful that the company was proactive in quickly resolving the issue and am ready to close the complaintThank you
Regards,
*** ***

Tuesday, November 29, 2016To Whom It May Concern:We received additional comments regarding complaint # *** filed with your office by *** *** concerning her dispute claim. We appreciate Ms*** additional comments After our reinvestigation of *** dispute claim, we did not find that an error occurred A letter detailing the results of our investigation was mailed to Ms*** on November We have provided Ms*** with our contact information should she have any additional questions or concerns Thank you,*** ***Corporate Customer Response TeamNetSpend A TSYS Company

To Whom
It May Concern:We received a rebuttal complaint # *** filed with your office by *** *** with regards to disputing
transactions on his card that resulted in the closing of his account. He’s requesting to dispute additional charges
that occurred on his account prior to his other disputes claims. We mentioned in our previous response
that Mr*** was emailed his transaction history account statements from the
beginning of 2015. Since mailing the
transactions history statements, we have yet to receive further correspondence
from Mr*** concerning additional transactions that he would like to dispute. Once Mr*** provides us with a list of
transactions that should be disputed, we can create an additional disputes
claim for him so that our Disputes Department can further investigate his claim. As
for MrHill’s account closure, our Risk Management Team regularly monitors our
cardholder’s accounts in order to prevent compromising activity, or
unacceptable account usageOur
Risk Management Team identified risk factors that led to the blocking of Mr
Hill’s accounts on September 15, As a result, he is no longer eligible
for NetSpend servicesWe have provided him our contact information should he
have any additional questions or concerns. Thank
you,*** ** ***Corporate
Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern: We received complaint # *** filed with your office by *** *** concerning the inconvenience she experienced with activating her NetSpend card. She’s requesting a refund for the funds her brother gave her as a gift for Christmas. To help the Federal
Government fight against funding terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a prepaid debit card accountWhen our cardholders open a card account, we will ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify them. This information can be found on the outside of our card packaging. In addition we inform the customer on the front of the package this is not a gift card. Ms*** attempted to activate her NetSpend card on December 21, Additional information was needed to fully activate her account, and our customer service requested for Ms*** to send in identity documents. We will review her documents for full approval once we receive them. We reached out to Ms*** by telephone and email on January 4th. We have not had the opportunity to speak with her, but will assist with her concerns when she returns our call. NetSpend regrets the inconvenience that Ms*** experienced while attempting to fully activate her card. We have provided her with our contact information should she have any additional questions or concerns. Thank you, *** ** *** Corporate Customer Response Team NetSpend A TSYS Company

Friday, May 27, To Whom It May Concern: We received complaint # *** filed with your office by *** *** concerning her father’s card We are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each person who opens a
card account with usThe requirement to obtain this information is displayed on the inside flap of the card package and is visible to consumers prior to purchaseThe card package also states that use of the card is limited prior to identity verification Upon receipt of her complaint, we spoke to Ms*** on May 23, 2016, to discuss the card she bought for her father. Ms*** will contact us when she has possession of the card in order to discuss options to return the funds to her father We apologize for the service that Ms*** experienced with our Customer Service Department. We have reported this incident to the management staff of the customer service agents she spoke with We have provided Ms*** with our contact information should she have any additional questions or concerns. Thank you, *** *** Corporate Customer Response Team NetSpend A TSYS Company

To Whom It May Concern:We received complaint # *** filed with your office by *** *** concerning a request for his NetSpend account historyOn April 14, 2016, we spoke with Mr*** as a result of his previous Revdex.com complaintWe requested his transaction history to be
mailed and also sent this information to him in an emailWe were unable to locate the transactions from Tiger Direct in either of Mr*** accountsWe reached out to Mr*** on April to review his account history, but we have not been able to reach him by phoneMr*** has been provided my contact information should he have any additional questions or concernsThank you,*** ** ***Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern:We received complaint # *** filed with your office by *** ***Ms*** mentions requesting account statements but was told there was no access to the recordsOn September 17, 2015, we reached out by telephone and email so we could assist with the
transaction history for Ms***’s accountThe records for a closed account are retained for at least five years from the closure dateWhen Ms*** returns our call or email, we will locate the information she is requesting and send her the account historyNetSpend regrets the inconvenience that Ms*** experienced while seeking the statements for her closed accountShe has been given my contact information should she have any further questions or concernsThank you,*** ** ***Corporate Customer Response TeamNetSpend A TSYS Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am located at *** *** *** *** *** *** ** ***
Regards,
*** ***

To Whom It May Concern: Thank you for forwarding Mr*** complaint to usWe reviewed Mr***’s claim and determined that it was handled appropriatelyWe validated that Mr***’s card is no longer active and cannot be used for additional unauthorized transactions. The transfer
feature has also been disabled. We completed the investigation of Mr***’s claim on July 5, and issued full reimbursement for the disputed transactionWe attempted to reach Mr*** by phone and email on July and July 6, but unfortunately, were unable to speak with Mr***We emailed him on July 6, outlining our actions to resolve his complaintThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern Thank you, *** *** Customer Experience Analyst Netspend, a TSYS Company

To Whom It May Concern:We received complaint # *** filed with your office by *** *** *** concerning her deceased husband’s accountOn April 8, 2016, Mrs*** added herself to her husband’s account as a secondary cardholderDue to risk factors identified with her information, we
placed a temporary block on the accountMrs*** contacted us about the block on April and also reported that her husband passed awayWe expressed our deepest condolences and explained what information is needed for the executor of his estate to gain access to the funds on the accountOn April 10, we received a Death Notification Entry from the Social Security Administration (SSA) informing us that the primary cardholder passed away on February The account was closed and the remaining funds were placed on holdAfter review, the funds on the account were made available on May when it was determined that the source of the account funds did not come from SSA / US TreasuryUpon receiving Mrs***’s complaint, we spoke with her on May 26, and we informed her to send us documentation that designates her as the executor of estate for the deceasedOur Legal Department will review the documents she provides to determine if she can receive the remaining fundsWe apologize for the service that Mrs*** experienced with our Customer Service DepartmentWe have reported this incident to the management staff of the customer service agents she spoke with.Mrs*** has been provided our contact information should she have any additional questions or concernsThank you,*** ** ***Corporate Customer Response TeamNetSpend A TSYS Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To Whom
It May Concern:We received complaint # *** filed with your office by *** *** concerning a block on her account
that prevented the card from being used. She’s requesting access to the funds on her accountIn
an effort to protect NetSpend cardholders, our Risk Management
Department
regularly monitors accounts to prevent compromising activity, or unacceptable
account usageOur Risk Management Team identified risk factors that led to the
blocking of Ms***’s accounts on October 22, 2015. The same day, our Risk Department spoke with
Ms*** and confirmed the activity on the account was done by her. The block was lifted and she was able to gain
access to her funds. On
November 9th, we reached out to Ms*** by telephone and
email. Unfortunately, we have not had
the opportunity to speak with her, but will assist with her concerns when she
returns our call. NetSpend regrets the inconvenience
that Ms*** experienced as a result of the transaction verificationWe
have provided her with our contact information should she have any additional
questions or concerns. Thank
you,*** ** ***Corporate
Customer Response TeamNetSpend
A TSYS Company

To whom it may concern: Thank you for forwarding Ms*** complaint to usAs you requested, we attempted to reach Ms*** on June 9, 2017, by way of telephone, but unfortunately, were unable to speak Ms***We sent her an email outlining our actions to resolve her
complaint. If a letter has been sent, it should be received within the next five business daysThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern Thank you, *** *** Customer Experience Analyst Netspend, a TSYS Company

To Whom It May Concern: We received complaint # *** filed with your office by Amber *** concerning the activation of her account. We are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each person who opens a card account with
us. When our cardholders open a card account or add a secondary cardholder, we ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify them. The requirement to obtain this information is displayed on the inside flap of the card package and is visible to consumers prior to purchase On September 14, 2016, Ms*** attempted to activate her new NetSpend card, but her identity information could not be automatically verified. We requested her to provide copies of her identification documents to verify her identity manually. Ms*** provided the required documents on September 15, and her account was fully approved the same day. She activated her card and was able access the funds on the account. In response to her communication, a member of our Corporate Response Team attempted to contact Ms***, unfortunately, we were unable to speak with her We apologize for the poor service that Ms*** experienced with our Customer Service Department. We have reported this incident to the management staff of the customer service agents she spoke withWe have provided Ms*** with our contact information should he have any additional questions or concerns. Thank you, *** *** Corporate Customer Response Team NetSpend A TSYS Company

To Whom It May Concern:We received complaint # *** filed with your office by *** *** concerning unauthorized transactions on her accounts. On March 14, 2016, I spoke with Ms*** regarding unauthorized transactions she may want to dispute on multiple accountsI have requested
Ms*** to send me documentation to help us review the transactions in questionWhen we receive these documents we will review her accounts and provide Ms*** with an update.We apologize for the inconvenience that Ms*** experienced while trying to recover her funds She has been given our contact information should she have any additional questions or concerns Thank you,*** ***Corporate Customer Response TeamNetSpend A TSYS Company

Complaint: ***
I am rejecting this response because:i would first like the opportunity to clarify a few statements made by NetspendFirstly it was within an hour of the fraudulent transaction that Netspend was notified, not later that same day as was statedActually by later that same day, I was on my 4th call with Netspend as their instructions to me changed with each call madeSecondly I want to point out that my new card was not delivered to me till the evening of June 30th, which was longer than 1-daysAnd thirdly, I left multiple voice messages to Mr*** but it appeared that the best way to communicate was via EmailAnd finally I would like to point out once again that Western Union emailed necessary documents to *** multiple times and I believed them as their stories did not change with each call madeI informed Mr*** that if he still couldn't find the necessary paperwork needed from Western Union to please call them directlyI assume this call was not performed as he further states that if those funds are recalled I will then have a complaint against Wester Union, which of coarse will not happen as I believe they performed the necessary actions on their end during this issue All of my money was returned to me appropriately and for that I am very gratefulThank you
Regards,
*** ***

Monday, November 7, 2016 To Whom It May Concern:We received complaint # *** filed with your office by *** *** concerning a NetSpend Prepaid Visa card she purchased. We are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each
person who opens a card account with usThe requirement to obtain this information is displayed on the inside flap of the card package and is visible to consumers prior to purchaseThe card package also states that use of the card is limited prior to identity verification and that it is not a gift card.On September 4, 2016, Ms***’ attempted to activate her card, but did not feel comfortable with providing her identity informationMs*** returned to the location she purchased the card from on September and attempted to get a refund Identity information that did not belong to Ms*** was provided to try and activate her card, but we were unable to approve her account. A member of our Corporate Response Team reached out to Ms*** on September 22, to discuss what documents are needed in order to activate her card On October 7, .Mr***’ account was closed and a refund check was sent to the address on file On October 25, Ms***’ check was returned to us as undeliverable. A member of our Corporate Response Team spoke with Ms*** on November 2, regarding her fundsWe requested Ms*** to send us documents in order to update her information and send another refund checkWe received these documents on November and updated her informationWe advised Ms*** that she should receive her check within business days.We have provided Ms*** with our contact information should she have any additional questions or concerns Thank you,*** ***Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern: We received complaint # *** filed with your office by *** ***. Ms*** mentions that her tax refund was placed on hold and she was unable to speak with a representative to verify her account informationShe is requesting an apology due to the experience she has had with our company. We truly apologize for the inconvenience caused by our customer service, and will be sure to further research the service that Ms*** experiencedWe assure her that it is always our objective to take care of our customer’s interestsWe strive to achieve a high level of customer satisfaction, and continually look into ways of improving our products and services to meet the needs and expectations of all our cardholders like Ms.***. She has been given our contact information should she have any additional questions or concerns. Thank you, *** *** Corporate Customer Response Team NetSpend A TSYS Company

Complaint: ***
I am rejecting this response because:
Regards,
*** *** **