Realcor Developments Ltd.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have received a full refund for the amount of the card ($200) despite the customer service representative telling me it was impossible.
Regards,
*** ***

Friday, January 13, To Whom It May Concern:We received complaint # *** filed with your office by *** *** concerning a pending transaction on her Card Account. On December 29, 2016, we received an authorization request from a merchant, Wilson Leather, in the amount of $on
MsAtwood’s Card AccountShe contacted us on January 9, 2017, and reported the transaction was cancelledWe requested Ms*** to provide us with documentation from the merchant that would confirm they would not be collecting on the transaction in order to release the funds back into her available balance If a cardholder requests a release of a pending transaction before we receive the merchant’s settlement request, we request written confirmation from the merchant advising that the transaction will not be collectedWe request confirmation for the protection of our cardholders as well as merchants who, having received authorization for a transaction, have the right to collect for legitimate transactions.In response to her communication, a member of our Corporate Response Team spoke with Ms*** on January 13, 2017, about the pending transaction We released the transaction as a courtesy to Ms*** and refunded the monthly charges to her Card Account We also explained that our release is not a void of the original charge from Wilson Leather If they should make a mistake and collect the transaction later, Ms*** can dispute the charge in order to recover those funds We have provided Ms*** with our contact information should she have any further questions or concerns Thank you,Billy LCampbellCorporate Customer Response TeamNetSpend A TSYS Company

To Whom
It May Concern:We received complaint # *** filed with your office by *** *** concerning the disputes claim
that he opened for unauthorized transactions that were made on his
account. He’s requesting to be refunded
for the unauthorized transactionsOn August 26, 2015,
Mr*** reported
three unauthorized transactions that occurred on his NetSpend card between the
timeframe of July 17th and August 14th. We informed him that an update would be
provided within ten business days, September 10th. On the tenth business day, our Disputes
Department closed the claim with no error found on the disputed transactions,
and no funds were reimbursed to the account. On the same day a letter was mailed to him with the results of our
investigation. We reached out to Mr
*** on November 5th by telephone and email. Unfortunately, we have yet to speak with him,
but will address his concerns when he contacts us back. We have requested for our Disputes Department
to mail the documents to Mr***, that supported the claim decisionNetSpend
regrets the inconvenience that Mr*** experienced as a result of the
disputes claim decisionWe have provided him with our contact information
should he have any additional questions or concerns. Thank
you,
*** ** ***Corporate
Customer Response TeamNetSpend
A TSYS Company

Complaint: ***
I am rejecting this response because:I have been having problems with netspend corporation and I files a complaint spoke with someone from there corporate office name * *** she said she credited my account and everything was fixed today 10/26/netspend removed the credit she put in my account by removing and some back out of my account and then tried to remove more this matter is not resolved at all they took my money again please reopen my complaint against NETSPEND
Regards,
*** ***

To Whom It May Concern: Thank you for forwarding Mr***’s complaint to usWe reviewed Mr***’s claim and determined that it was handled appropriatelyWe validated that Mr*** card is no longer active and cannot be used for additional unauthorized transactions. We completed the
investigation of Mr*** claim on September 19, and issued full reimbursement for the disputed transactionsWe attempted to reach Mr*** by phone and email on September but unfortunately, were unable to speak with Mr***We emailed him on September outlining our actions to resolve his complaintThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, *** *** Customer Experience Analyst Netspend, a TSYS Company

Friday, March 2, 2018To Whom It May Concern: Thank you for forwarding Ms*** *** complaint *** to us. Netspend relies on affiliate marketing services as a source for reaching potential new customers and card offer recipients’ information is acquired through these business
relationshipsA consumer’s name and address is provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third party, as well as any third party with whom they may share the information. The Netspend Prepaid Visa Card Ms*** received is unrelated to the third-party offers she may have been presented while on our affiliate’s marketing site. The Netspend Prepaid Visa Card does not come preloaded with money and cannot be used unless activated. During activation, Netspend verifies the identity of the person activating the offer to ensure that the card offer can only be used by the intended recipientIf the recipient cannot be verified, then the offer cannot be activated.We attempted to reach Ms*** on February and March 1, 2018, by telephone, but we were unable to speak with herWe emailed Ms*** the details outlining our actions to resolve her complaint. Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern. Thank you,
*** ** ***Customer Experience Specialist Netspend a TSYS Company

Complaint: ***
I am rejecting this response because: they showesd me record that I guess they made up cuz I could nort loaf the card they say loaded on sept but I could not acess the money they stole my money
Regards,
*** ***

To whom it may concern: We received complaint # *** filed with your office by *** *** concerning a NetSpend Prepaid MasterCard Offer he received in the mail NetSpend relies on affiliate marketing services as a source for reaching potential new customers and
card offer recipients’ information is acquired through these business relationshipsA consumer’s name and address is provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third party, as well as any third party with whom they may share the informationBecause NetSpend feels strongly about customer privacy, we only contract with marketing affiliates that have collected the information from willing consumers years of age and older and have received permission to share it with us The offer is not active and cannot be used unless activatedDuring activation, NetSpend verifies the identity of the person activating the offer to ensure that the card offer can only be used by the intended recipientIf the recipient cannot be verified, then the offer cannot be activated We permanently blocked the card offer on March 7, Additionally, we have submitted a request to our Marketing Department to provide information concerning how their name and address were obtainedWe have provide Mr*** with this information on March We appreciate Mr*** suggestions offered during our call with him We have also removed Mr*** name and address from our mailing list and he should not receive any future offers from any NetSpend managed programs. We are sorry to hear that Mr*** had a bad experience with our Customer Service Department. We have reported this incident to the management staff of the customer service agents he spoke with to ensure that they receive appropriate coaching on our policies and procedures Mr*** has been provided our direct contact information should he have any additional questions concerning this matter. Thank you, *** ** *** Customer Experience Specialist Netspend, a TSYS Company

To Whom It May Concern:We received additional comments regarding complaint # *** filed with your office by *** *** concerning her dispute claim. We appreciate Ms***’ additional commentsWe issued a provisional credit to Ms***’ account on August 19, while we continued our investigation of her dispute claim On August 21, the merchant issued full reimbursement for the disputed transaction Due to the merchant refund, we reversed our provisional credit on August 23. We have provided Ms*** with our contact information should she have any additional questions or concerns Thank you,*** ***Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern:We received complaint # *** filed with your office by *** *** concerning a refund for funds he loaded onto a Netspend card for his son.We are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each person who opens a card
account with us When our cardholders open a card account or add a secondary cardholder, we ask for their name, physical street address within the United States, date of birth, and other information that will allow us to reasonably identify themThe requirement to obtain this information is displayed in the envelope that we send with the card offer On July 26, 2016, Mr*** son purchased a Netspend card and then loaded $onto it Mr*** son attempted to activate his new account and spoke to our Customer Service Department who informed him his account was not approved During the verification process it was determined that he is a minor, under the age of Our Netspend packaging states you must be at least years of age in order to activate the card.A member of our Corporate Response Team reached out to Mr*** on July regarding his son’s fundsWe provided Mr*** the options available to retrieve the funds and he requested that the store where the card was purchased refund the money to himWe spoke with the store Manager on August and they agreed to void the sale and return the funds to Mr*** The account has been closed We have provided Mr*** with our contact information should he have any additional questions or concerns Thank you,*** ***Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern:We received complaint # *** filed with your office by *** *** *** states that he is unhappy with the amount of time he has waited for the resolution of his disputeHe wants to have his money refundedOn April 3, 2015, *** *** reported his card as
compromisedHe disputed the transaction with Google Wallet for $We updated his disputes claim in ten business days, April 17thNo provisional credit was issued because we did not receive a letter of disputesThe disputes claim was closed on May 17thThe merchant provided information to validate the charge and no money was recovered to refund to *** ***NetSpend regrets the disputes claim decision was not in *** ***’s favorHe has been given my contact information if he has any questions or concernsThank you,*** ** ***Corporate Customer Response TeamNetSpend A TSYS Company

Complaint: ***
I am rejecting this response because: I still haven't received anythingI'm tired of waiting for a check that never seems to come.
Regards,
*** ***

Monday, July 31, To Whom It May Concern: Thank you for forwarding Mr*** *** complaint # *** to usWe are sorry to hear that Mr*** had a bad experience with our Customer Service DepartmentWe have reported this incident to the management staff of the customer service
agents he spoke with to ensure that they receive appropriate coaching on our policies and proceduresAs you requested, we addressed this matter directly with Mr*** on July 31, by way of telephoneWe sent Mr*** an email detailing the actions taken on his account to resolve his concerns on that same dayThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, *** ** ***Customer Experience Specialist Netspend a TSYS Company

To Whom It May Concern:We received complaint # *** filed with your office by *** *** concerning the inconvenience he has experienced with his dispute claim NetSpend’s disputes process is in accordance with Federal Reserve’s Regulation E guidelinesPer these guidelines, the
disputes claim timeframe for an initial claim review on new accounts (and provisional credit eligibility), can take up to business daysAn account is considered new when the disputed transactions occur within days of the first cash or deposit load to the accountWe sincerely apologize if this information wasn’t provided to Mr***. On February 15, 2016, Mr*** opened his Netspend accountMr*** received his first direct deposit load on March 3rdOn March 11th, Mr*** contacted our customer service to open a dispute claim for unauthorized transactions made on his card On March 28th, I spoke with Mr*** to address his full concerns regarding the disputes process for a new accountMr*** understands that he will receive an update on his claim by April 8th. Netspend regrets any inconvenience that Mr*** experienced while waiting for an update on his claimHe has our contact information should he have any additional questions or concerns Thank you,*** ***Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern: We received complaint # *** filed with your office by *** *** concerning her refund check. Our Risk Management Team closed Ms***’ account on March 18, due to risk factors that were identified while reviewing her accountThese risk factors
are not shared with consumers for security reasons and Ms*** is no longer eligible for products managed by NetSpend. A refund check for the remaining balance on the card account was mailed to the address on file on March 24. Ms*** should receive the check within 7-business days. A member of our Corporate Office reached out to Ms*** on April 13, to assist with the refund check. Unfortunately, we have not had the opportunity to speak directly with Ms*** We provided Ms*** a list of acceptable documentation via email to change the address on file, so we can reissue her refund check Ms*** has been provided with our direct contact information should she have any additional questions concerning this matter. Thank you, *** *** Customer Experience Analyst Netspend, a TSYS Company

To Whom It May Concern: We received complaint # *** filed with your office by *** *** concerning the delivery of her card On September 22, 2016, Ms*** ordered a Netspend card on our websiteWe mailed her a personalized card on September 26, to the address she
provided to us When Ms*** contacted us on October 3, we explained that direct deposits could not be posted to her account because we were unable to complete the identification verification process using the information she provided to usA temporary restriction was placed on her account and we asked that she provide identification documents to verify her identity and post her pending deposit On October 4, we received the required identification documentation from Ms***, removed the restriction from her account, and posted her direct deposit She contacted us again on October and was informed that her card was in transit and would be delivered within business days On October the United States Postal Service returned the card to us as undeliverable. In response to her communication, we attempted to contact Ms*** but have not had the opportunity to speak with her. We have mailed her a new card to her address via 1-business day delivery and waived the shipping cost. She activated the card on October and she has been able to access her funds We have provided Ms*** with our contact information should she have any additional questions or concerns. Thank you, *** *** Corporate Customer Response Team NetSpend A TSYS Company

To Whom It May Concern:We received complaint # *** filed with your office by *** *** concerning her direct deposit that was not approved.We received a direct deposit for Ms*** on October 12, 20016, in the amount of $26,from THE NEWARK GROUP, whom she receives her payroll deposits
fromDue to the amount of the deposit, it was placed in a pending statusOn October 13, Ms*** contacted our Customer Service Department regarding her pending deposit and we requested that she send us supporting documentation that she was expecting to receive the depositWe received the documentation from Ms*** on October 14; however, our EFT Department was unable to reach the company at the number provided on the document to verify the deposit for approval. We requested Ms*** provide us with a better contact number to reach the company, as her deposit would remain in pending status until October 16, by 5:p.m(CST)We were unable to receive updated contact information for the companyMs*** requested that we return the funds via wire transfer; unfortunately, we are unable to wire transfer fundsMs*** deposit was returned back to the originator on October Once a deposit is returned, it can take up to business days to be received. A member of our Corporate Response Team spoke with Ms*** on October regarding her depositMs*** understands why her deposit was pending and then returned to the originator. We apologize for the service that Ms*** experienced with our Customer Service Department We have reported this incident to the management staff of the customer service agents she spoke with.We have provided Ms*** with our contact information should she have any additional questions or concerns Thank you,*** ***Corporate Customer Response TeamNetSpend A TSYS Company

Complaint: ***
I am rejecting this response because: As I stated in my last reply I NEVER HAD AN ACCOUNT SO WHY WOULD THE RISK DEPARTMENTMy suggestion is that perhaps you people should read and listen so that you can resolve customers issues respectfullyInstead you are making me look like a bad customer which is not the case
Regards,
*** ***

Revdex.com:
I am only accepting this because I am over the company and the way they handle things Even after speaking to ***, I was still made out to look like a liar and I am not happy with the way they handle thingsIf I told you the pin was compromised then that should be a huge red flag and be seen as a reason to why my money was stolenBut this company doesn't not care about there customers assets and I will make sure to tell everyone, and let them know my story on all sites that I can findI have stopped people from becoming victims of this company by telling to not to open up accounts and closed there accountsThis company steals, allows your money to be stolen, and then says because you shop there you had to have benefit from the disputeI will take my lost and take my business else where, but I will make sure I get word out that this company is a scam and will take your money.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***