Raymour & Flanigan

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Last week I went to my local Raymour and Flanigan store and with the help of a store manager Larisa, by the way very plesant and professional lady, I was able to order a quality Bedroom set plus a Day bed for my child spending $more additionally to the store credit which is around $issued by R&F for fallen apart low quality furniture, that they will pickup tomorrow and will deliver a new furniture August 26, but I still was charged the 20% "usage fee" for the junk they sold to me beforeThey refuse to take back the desk with hutch too, claiming it was a floor sample and I cant return it whatsoever, which is very unfair- even a floor sample got to be a good quality that I deserve as a loyal ? customer, besides the fact that I didnt get it for freeI am still would like to return the desk with hutch, so I can add another $to the issued store credit and get a better piece of furniture, also I would like to be NOT CHARGED 20% "usage fee" whatsoever and be returned to me as a store credit, since its not my fault that R&F sold me that junk that falls apart Regards, [redacted]

We partnered with our Credit department and are working with [redacted] to expedite a resolutionWhile it is true [redacted] is an outside company we are working to have the sent to the customer and they should see that within business daysWe'd also like to offer the customer a 75$ giftcard for the inconvenience.Thank you,Kevin S***

Good afternoon,? We were unable to locate the original order with the information provided in the complaintWe have reached out to the phone number provided (###-###-####), leaving a voicemail, and we sent an email to the provided address ( [redacted] @gmail.com), requesting the original order informationOnce a response has been received, we will be escalating this to the appropriate regional leadership.? Thanks,-Dale

I have reached out to our Leadership and have asked then to review and address customer's complaint Someone will reach out to this customer with to hoursThank you, T.F [redacted]

Hello,Well we are again sorry that the customer is having an issue with bed bugs we are confident that the issue could not have come from usWe wouldn't be able to offer anything further at this time and urge the customer to continue working with a professionalThank you,Kevin

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have called TD Bank and they told me the refund could take days, I have not received anything as of 2/12/18, As soon as I get the check I will contact you, Thank you for your help [redacted]

Hello.? The customer is outside of any warrantyOutside of the warranty there is no replacement optionWe did offer a one time courtesy service to make repairsWe have also offered the customer a $gift card and the customer has accepted.? Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] I did not go too the store please ask them to send a copy of my driver license and signature I called the store soon as I found out the store let my x wife open the account ? the store has not send information proving I have as in the store?

Good afternoon,Our regional management team had reached out and spoken with the customer in regards to the fiance terms and interest rates to help the customer clear up any confusionTo resolve the customer concern, we will be sending out a gift card to the customer and the customer stated to our regional team that they appreciated the follow up and the gift card.Thank you

After reviewing customer's complaint, Management offered to give customer full credit in our store to purchase a new dining set, or a partial refund of her Platinum Protection cost, or a gift card to be used on a future purchase to keep her dining set in its current condition.? Customer refused all offers.? Thank you, TF [redacted]

Hello Upon inspection of the pieces through photos, we have authorized a reselect under the customer's platinum protection planThe customer has the ability to go into the showroom and pick out something of equal or greater value to replace the sofaThank you

Hello,We have contacted [redacted] and ask that they look intoThey stated they have adjusted the payment for the customerIt should reflect on the customers next statement or they can contact [redacted] to confirm.Thank you,Kevin

Leadership has reached out to this customer and offered her credit in our store to pick out new merchandise She has accepted the offer and will be going into her local showroom within the next days to reselect new furnitureThank you, T.F [redacted]

After reaching out to our Leadership and the Sales Associate who worked with this customer, I was advised that the customer was shown several options, but chose a mattress and box spring set which did not have the "free box spring" promotion attached.? We have contacted the customer to review the purchase with him.? Thank you, TF [redacted]

It was stated that my couches are out of warranty, however that is why I purchased the platinum protectionI would like to have my couches replacedGiving me money for couch that I paid almost 3,dollars and financed for is not a good enough solution for me.Do what is right by me and replace my couches with those of equal value.? ? That is what I want.? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted]

Leadership has reviewed customer's complaint and reached out to offer a full credit on the merchandise he purchased from us and can go to his local showroom and pick out new furniture Customer is happy with resolution and has accepted the offer of 100% credit to reselect new merchandise Thank you, T.F [redacted]

Hello,I have received some additional informationThe water damage is considered to be customer causedThe damage is not considered? a quality defect and is not? covered under the manufacturer warranty.? To recognize the customer's inconveniences, we have? offered a $good will gift card

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Good Afternoon,? Our credit and collection teams worked with the customer last week (1/- 1/5) and came to an agreement on the situationThe customer stated to management that they were satisfied with the resolutionIf you have any questions or concerns, please let us know.? Thank You!?

The purchase under the complaint for [redacted] was made under the financing account of [redacted] He is the customer that we worked with and reached satisfactory resolution withMr [redacted] accepted our offer to pick up the merchandise and refund fully his financing account with TD BankOur interaction with Mr [redacted] have been very pleasantAs this situation is isolated, he was understanding that the actual source of the infestation is difficult to pin pointOur decision to pick up and refund the customer was a goodwill gesture to recognize an inconvenience and not an admission of liability by Raymour & Flanigan