Raymour & Flanigan

HelloWe have offered the customer a full refundThe customer has accepted this resolutionThank you

Hello, We are now in the process of assisting this customer with their concernsWe have a service appointment set up for inspection on June 25th, Thank you,

Good Afternoon - I have reached out to leadership to address customer's complaint Thank you, T.F [redacted]

Hello,We have spoken with the customer in order to resolveOn July 14th we offered the customer a credit for the sofa to use to reselect to different productThe agreed on credit amount was 953.95, we are currently waiting on the customer to follow up with our management in online sales to? make a selection to different product.Thank you,Kevin S***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response is a perfect example of how R&F says they've resolved- the called and left a message- they advised to my wife that they'd order the seat cushion and that we'd have to arrange to either pick it up or have a technician come out to installI was under the impression that the case had been ordered a month ago- I called back to let R&F know that I disagree with their resolution, and simply didn't want to deal with their process anymore and to let me know when they could come and pick up the couch and refund us our money- if not noted before, the 'repair' that R&F completed, has already failed, and their are bunches and a new rip in the seat cushion seam- Rep advised me someone authorized to handle my account would call me within hours- they did not call me back in hours.I hope these details help outline the dissatisfaction, and run-around that R&F puts a customer throughWe've now had a torn seat cushion for approxmonths Regards, [redacted] ***

Hello,Per the store manager I believe we are set with this customer now.? We gave this customer a full refundThe product was picked up on 8.26Thanks,?

Hello,We regret any difficulty that the customer experienced with the furnitureRaymour & Flanigan feels very confident in our handling/delivery practicesAs a result, we did not feel that we could be the source of this issue There were many conversations and resolutions offered to the customerUltimately, the furniture was removed from the home and the customer’s money was refundedWe confirmed that this was a satisfactory resolution with the purchaserThank you,Kevin

Hello,We are currently reviewing the situation with our Regional director of salesIt looks like on the bill it was notated that only a mattress was being purchasedHowever, we do apologize for any inconvenience this may have caused and will contact the customer to go over options!? Thank you,Kevin S***

Hello,Our leaders in customers area reached out to the number on filespoke to the mom about the bed and the Revdex.com claim that was filedThe customer is ok with the exchange for tomorrow, confirmed the pcs and the address along with timeframeThe mother going to have her daughter call back about the Revdex.com claim because we asked if they were looking to have the PPP refunded back to them, but the mother was not ok with that idea and still wants itThe mother is going to call the leadership team back because shes not sure why the daughter contacted the Revdex.com, because this is not even a Platinum claim.thank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and pending the outcome of the inspector's visit and subsequent return/exchange of merchandise, I find that this resolution is satisfactory to me Regards, [redacted] ***

Hello,looking into the customers account, we have decided to make a one time exception and cover the piece under platinumThe customer should call in as soon as possible to schedule an EEX, the account is notated.Thanks,

We have contacted this customer and have offered him service at no charge, and we are also refunding him the Platinum fee.? I spoke with him the other day, and he has agreed that this is a good settlement? Thank you, ? Tracy F [redacted] Raymour & Flanigan Furniture Customer Care Center ###-###-#### Ext

Good Afternoon, Our local management team has offered the customer an even exchange (an exact replacement of current furniture in question) of the loveseat and chairWe have also provided the customer with a credit due to their experiencesWe have arranged delivery of the new loveseat and chair later this week If you have any questions or concerns, please let us know Thank You

Leadership has reviewed customer's complaint and has offered customer a store credit and also will be sending her a $gift card to our store, which she can use on a future purchaseCustomer will go to showroom within next several days to reselect new merchandiseThank you, TF [redacted]

Good afternoon,Our local management team has spoken with the customer in regards to their mattressDue to the mattress being up to manufacturer standards, we have offered the customer the following options...a reselection (credit from mattress to chose a new mattress but at a 40% usage fee since mattress has been in home for months), as well as to have a different tech to come out to the home to inspect the mattress, but both options were declined by the customer.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.ive never asked for someone to come at 6pI've only requested 4:30p during the week or Saturday morningThey've denied my requests, which is why I reached out to the Revdex.com Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below "I have been told by the Vestal office last November that this problem would be fixed very soonHowever, no one cares to follow up later onAlso, the company misunderstands the problem every timeI told them specifically that I want the the chair legs to be replaced - not legs of sofa and loveseatThis is because other items I bought from the same shop were matched with the leg color of sofa and loveseatPlease understand that you did not deliver the item I boughtI hope they take my problem seriously and fix the problem soon." Regards, [redacted] ***

Leadership has reviewed the customer's complaint and reached out to offer her the option of credit in the store and a 10% restocking feeCustomer has agreed to this offer and we are delivering new merchandise to her on 4/30/Thank you, T.F [redacted]

Hello,Here is the response from TD, basically ? they are saying ? customer error in entering payment informationTD Bank does not accept debit card as a method of payment only checking accounts(with routing number and account number)? Thank you,? Customer spoke to collection department due to the past due status and rejected paymentThe checking account he registered through OAM is his own Raymour account, which caused the rejected paymentA late fee was removed, but a $? NSF was charged? Collection notes:HP090716? 12:06? ? ? RPC CUSTOMER HAS BEEN ADVISED THAT HIS PAYMENT WAS? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? REJECTED BECAUSE HE ADMITS HE ENTERED HIS DEBIT C? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ARD NUMBER ON OAM INSTEAD OF ACCT #I ADVISED HI? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? HIS PREV ACCT # THAT HE REGISTERED ON OAM ENDING I? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? N APPERED TO BE FINE BUT ON 8-8-HE WENT IN? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? AND ADDED A SECOND ACCT # THAT ENDS IN 1934.? I A? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? DVISED HIM WE DO NOT TAKE DEBIT CARDS AND THE SYST? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? EM SPECIFICALLY ASKED TO ENTER AN ACCT #? ?

Good evening,In regards to the customer's concerns, our local management team have reduced the restocking fee to 10% and took half of the delivery charge off of the total amountWe have also reached out left a voice mail asking that if there were any additional questions or concerns that they can reach out directly and we would be happy to clear up any concerns.Thank you!