Thank you for the opportunity to respond to this member concern. The reason this member is being billed these amounts is because she is paying for TWO memberships. She did not mention that in her Revdex.com letter. I have called the member and am waiting for
a return call so we can discuss. Please let us know if you have any questions. Thank you * *** - Customer Service - Max Fitness
Thank you for allowing us to help with this member concern. We have reached out to this member by email to clarify some things regarding the account being sent to third party collections. We want to help member and will reach out by phone if we don't receive an email reply. We need
discussion with member before we contact CRI, the third party collection company. Please contact us if we can provide further information. Customer Service - Max Fitness Columbus GA
Thank you for allowing us to respond to this member concern. We have reached out to our member by telephone to further discuss what happened during his cancellation process. We are refunding all payments to our member. We think he will be pleased with this outcome and we look
forward to speaking with him again. Please contact us with any questions! Thank you again. Max Fitness Customer Service - Columbus, GA
Thank you for the opportunity to address this member concern. This member has been terminated as of August 31st, 2016. The account is closed with no further payments due. Please contact us if you need further information. Thank you so much! Max Fitness Customer Service
- Columbus, GA
Thank you for contacting us about your concern with Max Fitness PT. We are looking into the situation and will get back with you as soon as possible! Thank you for contacting us!
Thank you for the opportunity to respond to this member concern. After investigating this situation, we found that the Revdex.com letter has untrue statements regarding these two accounts. The members never phoned any of our offices about a financial problem or any
cancellation request. Between the two accounts we have over notes trying to contact these members regarding the payment status of their accounts. We made numerous phone calls and sent many emails regarding the payment status that needed their attention. AFTER no response for six months, the account was sent to third party collections. AFTER that time members mother started contacting us regarding these two accounts. We returned all of her calls but had to leave messages on voice mail. We even spoke with someone and left a message and was told she would call us back. We received another call a few days later and we returned that call as well. During this six months some phone numbers were no longer in service. When Ms*** called us again we had two new numbers for her. We returned all calls. We sent numerous emails before the accounts were turned over and none of the emails were returned to us so we can only assume the email address was correct because we never received a return status. The Revdex.com letter to us also stated that member gave $to a "***" regarding cancellation and that *** turned it in to the front desk. We cannot find record of an employee by that name and also the employees cannot and do not take money or cancellation fees. Memberships cannot be cancelled at the gym, they must come through our corporate office Again we don't have any notes in our system that members called about a cancellation. We would still like to help if we can with this situation. Please call us at ###-###-#### and ask for ** *** to see if we can be of further assistance. Thank you
Thank you for the opportunity to respond to this member concern. The members Personal Training account has been terminated. Her gym membership has also been cancelled however she does owe a balance. We are trying to work with her on some chargebacks regarding this balance. We
hope she will contact us when this has been finalized regarding the past due amount. Please contact us with any questions. Thank you. Max Fitness - Columbus, GA
Thank you for the opportunity of responding to this member concern. After reviewing all the notes of what went on with this account it appears that this member may not have read the cancellation policies regarding signing a personal training contract. She did have...
some medical problems but they were not permanent so she did not qualify for medical release of the contract. With the medical note she could freeze her time on the agreement so she would not lose her sessions however we cannot freeze the payments. Her gym membership can be reactivated if she chooses to utilize her personal training agreement. At this time this is all we can do to help. Member may cancel the PT agreement by paying a early termination fee as outlined in the agreement she signed. We could not verify any of the verbal conversations member had with various employees. Please let us know if you have any questions. Thank you. Max Fitness - Columbus GA. Customer Service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Max Fitnesses responses are not accurate. I have called and left voicemails, only ONE person called back on 12/16/14 and it was to tell us she would pass on message to Mrs. [redacted]. She also spoke with [redacted]. I left a message for Operator to get this....a Mrs. [redacted] never calls back. This is very frustrating. And they have not called us repeatedly....CRI, collections did after the fact. I can pull phone records...we do not have a home #. These accounts were cancelled in February 2014 and Max Fitness made NO attempt to call before sending to collections to get this straightened out and have no made effort to return our calls since September 2014 when I got involved with trying to clear this mess up.
See attached I have noted some of the times I called and left voicemails.
Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for allowing us to address this member concern. After doing lots of research we finally found the person this member is referring to. She said she signed her friend up but she failed to give us the name of that person on the Revdex.com concern. After...
looking at the notes we find that our member cancelled her membership in 2010. It was terminated. She mentioned to our cancellation manager that she wanted to cancel her friends contract also that she was paying for. We advised her to have the friend contact us to give us another form of payment to put on the account. We never heard from her friend until July 18, 2012. At that time the friend called us and we advised him to mail a cancellation request and we gave him the address. We never received it and did not hear back from him or the member that signed him up. We are not sure who she has been speaking with about the five cancellation requests because we have no evidence of these calls. The member contract went into auto renewal and kept billing. We don't have any information showing that Ms. * called us back. We have terminated the account immediately today. I did call our member to discuss and left a voicemail for her. We will be glad to help if you need further assistance. Thank you. Max Fitness - Customer Service.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I am still unsure how my paperwork says my membership started January 2014 and how the representative from Max Fitness is saying my 24 month contract doesn't end until November 2016. From my calculations 24 months from January 2014 would be February 2016. It seems like Max Fitness doesn't want to take responsibility for their OWN front desk staff who clearly do not understand their policy. No medical paperwork was turned in because I was told this was not an option BY YOUR STAFF. So maybe you need to have a staff meeting and inform your staff on what policies they should enforce especially when the person has medical documentation. Also, you should probably train your staff to take notes. As a counselor, we learn to always take notes hence is why I had enough information to seek legal action against this facility. If you need the medical paperwork I will be more than happy to send you a copy. Yes I responded also to Ms. Belle and never received a response back from her about my account. Is that the fault of mine that I work during the day and cannot answer phone calls? No that is why I sent her a very detailed EMAIL stating my issues. No I did not answer nor respond to the 1 call I received on Friday because I was awaiting advice from my legal team. I sent a check for $99 to your main office to cancel my membership and will be expecting my check back. Advice to you Max Fitness, you have horrible reviews about the same thing MONEY, if you stated your policies while your staff is signing people up for memberships, I'm sure you wouldnt have this issue. So Yes I will accept my refund and will definitely write a review about my time at this gym which wasn't bad at all but you took my money instantly when I signed up for a membership 2 years ago but it takes 2 months to cancel a membership? On top of that..... I had to seek legal action to get out of a contract with a GYM!!!!
Regards,
[redacted]
Thank you for the opportunity to respond to this member concern. This membership was cancelled on June 27th, one day after we received this member concern. All departments got together and made the decision to terminate the agreement. We hope Mr....
[redacted] was satisfied with this. Thank you. - Customer Service - Max Fitness - Columbus, GA.
Thank you for the opportunity to respond to this member concern. We are looking into this account to see what happened and if we can assist with a positive outcome. We will be in touch with our member shortly. We will report our findings and will let the member know. Thank...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Thank you for giving us the opportunity to respond to this member concern. We have talked to our member and discovered just how the problem occurred. We have refunded the member for all monies that were collected from him. Our member is satisfied with the outcome and we wish him...
the best. Please contact us if you need further information. Max Fitness - Customer Service - Columbus GA.
There was a name and phone number on the original reply from our company but we have received no messages from member. Also we are hoping that the members would not hand over $100 cash to someone in the gym and not get a receipt? No receipt or proof of that comment has been mentioned. Again please call the number left for you on the original reply. Thank you.
Thank you for contacting us about this member concern. Our member's wife also submitted a concern which we answered earlier today. As mentioned in the reply earlier, we have terminated both agreements and voided the balance due. There has been no negative credit reported on either...
account. At this time upper management will not authorize a refund due to the fact agreements were signed and initialed as read and understood. We apologize for any inconvenience and for any miscommunication between member and sales staff. There was no intent to scam or confuse member. All policies, rules, cancellation fees and such were initialed as understood. Please let us know if you have further questions. Thank you. Max Fitness customer service.
Thank you for the opportunity to respond to this member concern. The reason this member is being billed these amounts is because she is paying for TWO memberships. She did not mention that in her Revdex.com letter. I have called the member and am waiting for
a return call so we can discuss. Please let us know if you have any questions. Thank you * *** - Customer Service - Max Fitness
Thank you for allowing us to help with this member concern. We have reached out to this member by email to clarify some things regarding the account being sent to third party collections. We want to help member and will reach out by phone if we don't receive an email reply. We need
discussion with member before we contact CRI, the third party collection company. Please contact us if we can provide further information. Customer Service - Max Fitness Columbus GA
Thank you for allowing us to respond to this member concern. We have reached out to our member by telephone to further discuss what happened during his cancellation process. We are refunding all payments to our member. We think he will be pleased with this outcome and we look
forward to speaking with him again. Please contact us with any questions! Thank you again. Max Fitness Customer Service - Columbus, GA
Thank you for the opportunity to address this member concern. This member has been terminated as of August 31st, 2016. The account is closed with no further payments due. Please contact us if you need further information. Thank you so much! Max Fitness Customer Service
- Columbus, GA
Thank you for contacting us about your concern with Max Fitness PT. We are looking into the situation and will get back with you as soon as possible! Thank you for contacting us!
Thank you for the opportunity to respond to this member concern. After investigating this situation, we found that the Revdex.com letter has untrue statements regarding these two accounts. The members never phoned any of our offices about a financial problem or any
cancellation request. Between the two accounts we have over notes trying to contact these members regarding the payment status of their accounts. We made numerous phone calls and sent many emails regarding the payment status that needed their attention. AFTER no response for six months, the account was sent to third party collections. AFTER that time members mother started contacting us regarding these two accounts. We returned all of her calls but had to leave messages on voice mail. We even spoke with someone and left a message and was told she would call us back. We received another call a few days later and we returned that call as well. During this six months some phone numbers were no longer in service. When Ms*** called us again we had two new numbers for her. We returned all calls. We sent numerous emails before the accounts were turned over and none of the emails were returned to us so we can only assume the email address was correct because we never received a return status. The Revdex.com letter to us also stated that member gave $to a "***" regarding cancellation and that *** turned it in to the front desk. We cannot find record of an employee by that name and also the employees cannot and do not take money or cancellation fees. Memberships cannot be cancelled at the gym, they must come through our corporate office Again we don't have any notes in our system that members called about a cancellation. We would still like to help if we can with this situation. Please call us at ###-###-#### and ask for ** *** to see if we can be of further assistance. Thank you
Thank you for the opportunity to respond to this member concern. The members Personal Training account has been terminated. Her gym membership has also been cancelled however she does owe a balance. We are trying to work with her on some chargebacks regarding this balance. We
hope she will contact us when this has been finalized regarding the past due amount. Please contact us with any questions. Thank you. Max Fitness - Columbus, GA
Thank you for the opportunity of responding to this member concern. After reviewing all the notes of what went on with this account it appears that this member may not have read the cancellation policies regarding signing a personal training contract. She did have...
some medical problems but they were not permanent so she did not qualify for medical release of the contract. With the medical note she could freeze her time on the agreement so she would not lose her sessions however we cannot freeze the payments. Her gym membership can be reactivated if she chooses to utilize her personal training agreement. At this time this is all we can do to help. Member may cancel the PT agreement by paying a early termination fee as outlined in the agreement she signed. We could not verify any of the verbal conversations member had with various employees. Please let us know if you have any questions. Thank you. Max Fitness - Columbus GA. Customer Service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Max Fitnesses responses are not accurate. I have called and left voicemails, only ONE person called back on 12/16/14 and it was to tell us she would pass on message to Mrs. [redacted]. She also spoke with [redacted]. I left a message for Operator to get this....a Mrs. [redacted] never calls back. This is very frustrating. And they have not called us repeatedly....CRI, collections did after the fact. I can pull phone records...we do not have a home #. These accounts were cancelled in February 2014 and Max Fitness made NO attempt to call before sending to collections to get this straightened out and have no made effort to return our calls since September 2014 when I got involved with trying to clear this mess up.
See attached I have noted some of the times I called and left voicemails.
Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for allowing us to address this member concern. After doing lots of research we finally found the person this member is referring to. She said she signed her friend up but she failed to give us the name of that person on the Revdex.com concern. After...
looking at the notes we find that our member cancelled her membership in 2010. It was terminated. She mentioned to our cancellation manager that she wanted to cancel her friends contract also that she was paying for. We advised her to have the friend contact us to give us another form of payment to put on the account. We never heard from her friend until July 18, 2012. At that time the friend called us and we advised him to mail a cancellation request and we gave him the address. We never received it and did not hear back from him or the member that signed him up. We are not sure who she has been speaking with about the five cancellation requests because we have no evidence of these calls. The member contract went into auto renewal and kept billing. We don't have any information showing that Ms. * called us back. We have terminated the account immediately today. I did call our member to discuss and left a voicemail for her. We will be glad to help if you need further assistance. Thank you. Max Fitness - Customer Service.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I am still unsure how my paperwork says my membership started January 2014 and how the representative from Max Fitness is saying my 24 month contract doesn't end until November 2016. From my calculations 24 months from January 2014 would be February 2016. It seems like Max Fitness doesn't want to take responsibility for their OWN front desk staff who clearly do not understand their policy. No medical paperwork was turned in because I was told this was not an option BY YOUR STAFF. So maybe you need to have a staff meeting and inform your staff on what policies they should enforce especially when the person has medical documentation. Also, you should probably train your staff to take notes. As a counselor, we learn to always take notes hence is why I had enough information to seek legal action against this facility. If you need the medical paperwork I will be more than happy to send you a copy. Yes I responded also to Ms. Belle and never received a response back from her about my account. Is that the fault of mine that I work during the day and cannot answer phone calls? No that is why I sent her a very detailed EMAIL stating my issues. No I did not answer nor respond to the 1 call I received on Friday because I was awaiting advice from my legal team. I sent a check for $99 to your main office to cancel my membership and will be expecting my check back. Advice to you Max Fitness, you have horrible reviews about the same thing MONEY, if you stated your policies while your staff is signing people up for memberships, I'm sure you wouldnt have this issue. So Yes I will accept my refund and will definitely write a review about my time at this gym which wasn't bad at all but you took my money instantly when I signed up for a membership 2 years ago but it takes 2 months to cancel a membership? On top of that..... I had to seek legal action to get out of a contract with a GYM!!!!
Regards,
[redacted]
Thank you for the opportunity to respond to this member concern. This membership was cancelled on June 27th, one day after we received this member concern. All departments got together and made the decision to terminate the agreement. We hope Mr....
[redacted] was satisfied with this. Thank you. - Customer Service - Max Fitness - Columbus, GA.
Thank you for the opportunity to respond to this member concern. We are looking into this account to see what happened and if we can assist with a positive outcome. We will be in touch with our member shortly. We will report our findings and will let the member know. Thank...
you! Max Fitness Customer Service - Columbus, GA.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Thank you for giving us the opportunity to respond to this member concern. We have talked to our member and discovered just how the problem occurred. We have refunded the member for all monies that were collected from him. Our member is satisfied with the outcome and we wish him...
the best. Please contact us if you need further information. Max Fitness - Customer Service - Columbus GA.
There was a name and phone number on the original reply from our company but we have received no messages from member. Also we are hoping that the members would not hand over $100 cash to someone in the gym and not get a receipt? No receipt or proof of that comment has been mentioned. Again please call the number left for you on the original reply. Thank you.
Thank you for contacting us about this member concern. Our member's wife also submitted a concern which we answered earlier today. As mentioned in the reply earlier, we have terminated both agreements and voided the balance due. There has been no negative credit reported on either...
account. At this time upper management will not authorize a refund due to the fact agreements were signed and initialed as read and understood. We apologize for any inconvenience and for any miscommunication between member and sales staff. There was no intent to scam or confuse member. All policies, rules, cancellation fees and such were initialed as understood. Please let us know if you have further questions. Thank you. Max Fitness customer service.