Rainbow Shops

purchased items from rainbow shops online sent back 4items with provided return label 3weeks now no refund or response from rainbow customer service number keeps ending my call when waiting on hold payed online using paypal no record of refund

I placed an order with this company and did not receive all my items. The CS team told me the weight on the package so I did get all my items but I did not. The package had been opened and retapped by someone.

I truly enjoy my shopping experience when I attend your amazing Rainbow Shops. Everything from the eccentric styles to the reasonably low prices. So, you can imagine the dismay and rejection on my face when I was racially profiled while trying to return my purchase. On Sunday August *,2020, I had arrived to the *** store in Austin Texas a little before 5pm (while the stores are open until 6pm on Sundays) to find the doors locked. As I peeped in thinking that I made a mistake, there was a *** employee whom them looked up at me in disgust (mind you she heard me attempt to open the doors, she didn’t have in any headphones) and looked down and continued working. As I tried knocking on the doors, she still deliberately ignored me. You would think that after she noticed me, she would have come to the door. No, she continued to ignore me. I tried calling the store, no answer, and the hours on the door were marked out and there was no sign on the door to tell customers that they were closed early. I then called the rainbow at ***, and they were able to assist me, however they were unable to give me my money back due to not being able to take returns from other stores, so they gave me store credit. As I head home, I can not stop thinking about the employees look of repulse at me. The whole experience was very traumatizing. I have never felt this feeling, I already have anxiety and this only made it worse. Rainbow, you have a standard to uphold, of quality and customer service and on this day I feel betrayed.

This company has the worst customer service! I ordered on 6/*/2020. I contacted them to let them know that I did not receive my order. I did a claim with the postal service and they advised they never received the item and to notify the merchant. I contacted them and spoke with Susie. She was going to open an investigation and leave a message for Sharon the manager . I was supposed to get a call back in 24-48 hours. That was june *** ( a month ago). I contacted them again and spoke with Eileen who was rude! She advised that my case had been closed and declined! I asked to speak with management and she hung up! I spent $58.46 for items that I never received and I can’t get any resolution! This is ridiculous as I’ve paid for items!!! The supervisor Annalisha at the post office can confirm that the product was never delivered to me as I opened a case with the Post Office and they did their research and told me to call Rainbow and if they needed anything, they could call the post office! Therefore I should get a refund at this point!

After delivery of a baby my weight was not clear I purchased two orders of clothes from Rainbow Shops online many items were too big so the first attempt to return the unused items failed due to a computer issue in store so I shipped the items using a ship tag from Rainbow with a return receipt inside. I was charged shipping and not refunded for all the items I returned. I’ve asked for itemized calculations because I’m due money. They have the unused merchandise and my money. This is first stop before I file a lawsuit small claims.

I purchased
Plus Size Printed Cami Romper In order ***. On or near 6/. I receive the products and upon taking it out of package the strap was torn.
I also order Ruched Leg Jumpsuit in order ***. The seam on the back in waist torn. This item was taken out package and washed with others. I never had a chance to wear it. I called customer service asking for the items to be resent. I presented with a lot of no’s from the customer rep placed on hold. She then picked the line up and hung up. When I called back the lone was picked up and immediately hung up. Took 4 attempts. And still no resolution.

This is the letter sent to customer service today 5//2020 with screenshots attached:
I tried to get the supervisor to call me about the error in charges in my cart when I ordered
Plus Size Sheer Lace Cap Sleeve Top
- 10 off sitewide
Size: 2x
Color: ryl blue
Item # 9***
Qty: 1
and I ordered
Plus Size Sheer Lace Cap Sleeve Top
- 10 off sitewide
Size: 3x
Color: white
Item # 9***
Qty: 1
before they were all sold out online. They were the last one before they were all sold out and the customer service representatives could not see this on their side and thought they were already all sold out. Also they told me they could not authorize and adjustment for that reason and because the supervisor was not there on Sunday. All they saw was the 10% off the price that was offered that day on the price that was crossed off on the website. This was the price that appeared in my cart after I selected it which was not the price that was reflected on the website which you see on the attachment as showing a final price of $7.64. I asked the customer service reps to ask the supervisor for a price adjustment but they said I would need to call the supervisor on Monday since she was not there on Sunday. I requested the supervisor before noon today and she never called back and everything I ordered has already shipped. As they also requested, I am now sending the customer service department this order with the screenshot of the website and the invoice attached. Both of which your customer service site should have been able to see and not put me through this inconvenience. Now I want you to adjust my price and give me the 10% off of $7.64 the final price of the items which I am telling you about listed above..And if you really want to be nice for forcing me to go through this inconvenience you might give me free shipping on the 2 orders since I might have ordered the blue blouse with the other order if I had not been so concerned when I was trying to negotiate the adjustment that every item I was interested in would sell out before I got through talking to them about their website error. Note on the attachment that this was the last one available. I have attached the invoices screenshot which you can already see on your end as well as the screenshot of the website advertisement which your customer service operators claim they could not see. I am also taking my complaint to the Revdex.com. This is nothing short of a coronavirus business con due to false advertising and erroneous billing. Please respond ASAP. Thank you *** phone cell phone and home phone

I ordered from Rainbows and received my package from *** left open on my front porch missing almost half of my order. This isn’t the first incident in which I was sent my package and items were missing yet it is the first time I was left an open box missing my items and yet I’ve contacted them and was told they will not refund me on my items in which I didn’t received nor replace them. They told me to contact *** which I did and *** said they would only refund rainbows because the account is with them and I have to get my money/items from them. I called them and spoke with a manager named Sharon who spoke to me as if I was a thief because as I said I had problems with a previous order and I explained the box was left open on my doorstep and that I had sent pictures when I recieved it and she could care less. She told me she was not filing a claim with *** because “she knows” I received my order and that’s it my claim is denied She also told me they were giving me the benefit of the doubt in my items being missing the first time as if I had stolen from them these clothing items are under $25 an item don’t get me wrong I’ve been a long time customer I love there clothing but they are definitely not out of my budget that I have to lie about receiving them.. I am missing over $100 worth of items and I don’t think it’s fair because of ***’s negligence and her not caring and believing what she wants with proof of how the box was left I have to lose money. Now it’s not only about the money I paid for these missing items but the principle of being indirectly called a thief. I will not be purchasing from them in the future and I’m placing cameras at my residence so this doesn’t happen again but I need help to get my money back from these thieves.

I ordered from rainbow on april *** and waited for order confirmation I finally after calling recieved something from fed ex a out delivery date which changed multiple times but on april *** fed ex said they delivered the packages yet I received nothing called customer service and was treated rudely and wasnt even giving details on how to dispute. Called again after the charge was processed on my debit account and was again treated rudely and was told it would take 3 to 4 business days then I had to wait for fedex to notify me and then I was to again get a hold of rainbow and they would see what they are willing to do! No I want my money refunded. So I asked for a supervisor yet was told sharon would call me back. When I mentioned the lack of customer service I was told that I get what I give. They act like they dont wan t to be there or work! The attitude is always the same rude and put off! You dont take someone's money yet dont feel like you have to explain or treat them rudely because I expect an explanation of the process to refund me for a company you choose to use for delivery! Ti

I called customer service to cancel my order. I had a problem with the csr so I asked to speak to a supervisor. A supervisor called me back the next day. Her name was Sharon and she was very rude. She claimed she could not and would not cancel my order. She threatened to hang up on me and when I asked to speak to her supervisor, she tells me no because it is not relevant. I asked her last name she said I don’t need it she’s the only Sharon. I asked if she had any id numbers, she claim she doesn’t. All I wanted was to cancel my order that has not been shipped.

$ 2600.00 $
DESCRIPTION:
Wallet stolen by rainbow employee or manager.
NARRATIVE:
On 3//2020 I was shopping at rainbow around 2:00 p.m. I checked out at the counter with the store manager, Monica . When returning home I realize that I had left my wallet sitting on the counter at the register where I had checked out. I went back to the store to ask if they had seen or had anyone turn in a wallet. The employee said that they had not seen it after checking the safe and other places for lost and found. This was around 6:00 p.m. I then proceeded to search the store myself and didn’t find it. I then called the store again around 9:00 p.m. and asked if I could come and look around the store to check and see if they have a wallet there. They said they had already checked and done an inventory count and they hadn’t found anything. I then received a call from Monica around 10:00 a.m on 3//2020 saying that she had found my wallet and that I could come and pick it up. When I arrived to the store to receive the wallet there was only $157 left in the wallet the day before I had $2757 in the wallet. The employee also said that it was found in the shoe department, in a location I was never in. She didn’t want to specify to me who turned the wallet in or what time they turned it in. Also the employee from the night before said she hadn’t seen a wallet in that area when checking the store. I am now missing a total of $2600 and I’m positive there were employees involved.

I ordered several items from this company. I called them to inform them that I had not received my package. The customer service agent told me it was delivered and if I didn't receive it I should call the police because I will not get a refund. This is the second time this has happened. This is very unfortunate.

I’ve been buying clothes at Rainbow for 25 years. Recently I ordered off the website for the first time. I wasn’t concerned if anything did not fit since the website said I could return to the store and avoid the return shipping. As it turned out one type of shirt I ordered was much shorter than expected, so I needed to return them. The other basic tee shirts which I have bought in the past fit well as I thought it would. The problem was in the past these basic tees were always made of 95% cotton and 5% spandex. That is also what it says on the website. They were not. They are now made with 57% cotton, 38% polyester and 5% spandex. Sadly, I now needed to return everything. When I got to the store, they said they could only give me store credit because I used ***. If I sent it back by mail I could get a refund, but then I’d be charged $7 for the return shipping. I took the store credit as I only had 7 days to do the return. Rainbow shops has essentially stolen $54 from me that they will not refund. It is trapped on a store credit that I do not want to use. The clothing I bought and had to return had false descriptions of the material they were made from on the website. That alone should be enough for any decent vendor to apologize for their mistakes and refund my money. The website also said nothing about not being able to get a refund at the stores if you used ***. This was only on the invoice sent in the mail with the order. I will never shop at Rainbow again. I will spend the next few weeks making sure every place I can review, gets a review. This was false advertising by Rainbow and their lack of caring to fix the problem only makes it more appalling. I want to make sure that everyone know about the *** scam on Rainbow to keep your money.

I paid 27.49 for the total order of some shoes and I had to send them back for a larger size. But after sometime I called to check on the status of my order. I was told that they didn't do returns there I had to reorder the shoes and they will send me a refund for the shoe. But when I got the refund it was only 13.10. Now when I read the return label I knew they would keep the shipping cost and the tax. Which my understanding would come out the total price I paided. I should have at least gotten the18.74 I paid for the shoe. So they got the shoes back and the rest of the rest it's not enough to cover a reorder.

My order was delivered damaged and empty wet box left on the side walk I contacted rainbow and no one wrote me back

Around New years, I purchased 2 of you all's sets and some of the melanin/queen shirts. It was the Blue, red, & white Love sweatsuit set and a pink and black jogger set. The pants to the Love sweatsuit ripped at the seams after trying them on. The seams on the pink and black jogger on the hoodie have come undone as well. I was able to sew them back up but your people have to do a better job of placing those tags. Some of my queen/melanin shirts have small rips and holes from taking the tags out. I threw my receipt away so its not like I could take them back, plus some of the people working at the Stonecrest location aren't the friendliest. I can provide pictures of the clothes prior to me sewing them if needed.

I made a purchase at your Hobart Indiana location on 12//19 and attempted to return some of the items on 12//19. Per the receipt, any itmes returned AFTER 12//19 would be given store credit only. The cashier , Jay, rings the items up and says you'll have to get a store credit. I show her on the receipt where I was within the time frame to receive a refund. She says oh well I already printed the credit I'll have to wait for the manager. The manager Melissa H came out and was extremely rude, dismissive and kept talking over me. She said that the credit was already issued and that it couldn't be undone. After going back and forth with her for 5 minutes she says to call tomorrow 12//19 to ask for another manager named Yvonne to see if there was anything she could do. This is a huge inconvenience and No one ever apologized. I called the corporate number and got the same treatment.

I shopped at store *** on 10//19 after doing a return for store credit. The associate(Operator# ***) tore the coupon from my original receipt and gave it back for me to use on my next visit. When I attempted to use the coupon today (10//19) I was denied because the receipt was torn from the original receipt. Despite what the policy is regarding the coupon tearing the associate should have never torn it from the original receipt and lead me to believe that it would be honored. The manager that was on duty tonight at 6pm was very rude and dismissive. I'm a valued customer that spends close to $300 a month in this store and I would like to be treated as so.

I placed an online order it was cancelled without explanation by your team. The money was take out of my account but no refund was issued. Your customer service agents are rude and lack basic manners and professionalism. You can clearly hear by their tone how much they do not care. I’m a manger in customer service this By far was my worst experience ever!!!

Went to return 2 blouses for refund at $7.00 each on 5//19
at 10:45 am at was told at the cashier counter by 2 employees
If it was debit refund they can do it but for cash refund I had to
return at 1pm. I asked o e of them if I purchased cashed right
Then they wouldn't give change back. I'm a handicapped person
with cane and aide was in that area and could not wait around
so many hours. No where on their receipt does it say anything
about a specific hours regarding cash refund.