Rainbow Shops

I went to the storeat Mt Ephraim Ave Plaza 2869 MT. Ephraim Ave Camden NJ 08104 location today to do a little shopping for Christmas. When I entered the store none of the employees greeted me or any of the customers that came in after me. It didn't really bother me much because this is the norm for almost all of the Rainbow stores I shop at. I was done picking out the items that wanted and I proceeded to go to the register to check out. There was one guest in front of me and two employees behind the counter. One of the employees was working the floor when I entered the store. When it was my turn to ring out, cashier operator number 0685AH started to ring up my items. She never greeted me, she seemed irritated about something. I let her know that I has took clothing off of one of the forms hanging on one of the rounders because it was the size I needed. She "yeah OK." she kept ringing my item I asked her if a pair of the pants I was purchasing was a large as she was folding them and again she answered me very rudely, as if I was getting on her nerves for asking her questions. I had to ask her one last question, on which button is for credit too or bottom. She answered rudely again. I purchased a piece of jewelry and 3 outfits. She bagged all of my clothing and was going to enter my jewelry into the same bag and I told her can you give that me I will just put it in my purse because I didn't want it the clothing bag. She handed it to me, placed my receipt in the bag, and handed me my bag. I took my bag and proceeded to turn around and leave and she said "Girl what is wrong with you? " I said excuse me shocked because I didn't know who she was talking too, but I was the only one at the register. I said "who are you talking to?" she says, "I'm talking to you, why you snatch your bag out of my hand? " I said WHAT!?! "I didn't snatch my bag out of your hand." She started yelling yes you did snatch it out of my hand so her and I is now yelling back and forth cussing and using profanity at each other. The whole time the manager and other employees are standing by watching her behave like a crazy person. The cleaning guys was the only one that ask me to please step out if the store because he seen how it kept escalating. We were literally about to fight each other over her thinking I snatched my bag out of her hand.
Here's my problem. I am not sure what kind of training is being given to the employees of Rainbow Corporations, but rudeness, disrespect, talking on cell phones while assisting customers, having side bar conversations while ring up customers, not focusing on the customers, and a ton of ghetto horrible behavior being displayed by employees is a reaccuring issue. I have never had to write a complaint or an email because none of those situations had anything to do with me. This incident put the nail in the coffin. I spend a lot of money with this company and to be treated like my business means nothing at all because of the employees that are being staffed at the Rainbow facilities is extremely crazy. I will be going to a different Rainbow to return everything that I purchased. I will be pacing this on my YouTube Channel, and all of my social media outlets as Well as leave a review on your company page. I am extremely upset and this situation could have went a whole lot worse involving police officers, jail time, and court appearance. I really suggest you guys get some secret shoppers to watch the activity of your managers and employees.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely,

Revdex.com:At this time, my complaint, ID [redacted] regarding Rainbow Shops has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Order was made in March 2019, got tracking info and package was marked delivered 2 days before the tracking info stated. When I got home at end of day and saw package was not delivered I was told by customer service rep to wait 3 days because they used UPS SmartPost and sometimes it takes the USPS 3 business days to complete their leg of the delivery. I waited the 3 days and now I’m being told I shouldn’t have waited. It’s now been a month and a half and all I’ve gotten was, “you won’t recieve a refund if the shipper doesn’t cover the cost of the lost package. Because a refund was given at that address.” Mind you, the name, phone number and email aren’t associated with me.

And another employee I asked to explain why I’m being told I have received a refund when this is my first online purchase from them, essentially claimed that I was being aggressive. I’m out $50+ and I would never suggest that any risk their money be spent with this retailer.

I purchased several items on September 10,Since then I have not recieved my items, now have I recieved a refund which I have requested several times I have been given different excuses everything's I have called their customer serviceI just want a refund

Sir
Order Id: 880017552156

Combo of 3 New Branded Fashionable Slim Fit Casual Style Zipper Shirts

SIZE: L

₹ 899.0

Shipping: ₹ 100.0

1

₹ 999.0

Order Total:

₹ 999.0

Transaction

Name Type Status
Cash on Delivery Cash On Delivery Successful
classyforever

aap ne order change kardiya h muje ye retrun karna h

Revdex.com:
At this time, I have not been contacted by Rainbow Shops regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Rainbow Shops has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,

Review: While placing an order online at the company in question - website ([redacted]) my [redacted] was charged 8 times. I tried calling my credit card company to rectify the matter and was told would have to speak to Rainbow directly. Called Rainbow with my credit card company on the line they refused to speak to me while third party on the line. Advise credit card company to disconnect call. Proceeded to speak to [redacted] from Rainbow who advised that the charges would not be released for 3-5 business days. Asked to speak to a [redacted] and was put on hold. [redacted] (Rep) then advised that the [redacted]s were all busy and would call me back in 24-48 business hours. I advised [redacted] that this is unethical/unacceptable practices and poor customer service. Advised that I will be contacting Revdex.com moving forward.Desired Settlement: I would like my payments to all be refunded to me credit card as soon as possible. As well as an apology seeing as I have be a loyal Rainbow customer for over 15 years.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Rainbow Shops has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I bought a lady's Halloween costume in a size small on October **, 2013, as the store does not provide fitting rooms I specially asked the cashier before I made the purchase if I could return the item if it did not fit, the cashier said "yes, you have 7 days to do so." When I tried returning the costume at the [redacted] location, the same store I had purchased it from on October **, 2013, the clerk assisting me was about to give me a full refund til the assistant manager walked over and denied me the refund because the item is considered "lingerie." He told me in a very nasty tone that they are unable to give refunds to lingerie items, and said "don't you read the return policies?" I started reading the return and exchange policy and nowhere did it mention anything about Halloween costumes or it being listed under the lingerie category. I looked at my receipt and nowhere did it say lingerie at the item description, the description on my receipt only stated "French Maid Costume." I bought this to the assistant manager's attention but he refused to listen to me, when I asked for his name, he stated "you don't need to know my name" This is unacceptable behavior and customer service coming from an assistant manager. This reflects the store and the company itself as a whole. Not only are they dishonest, provide poor customer service but they misrepresent their items and fail to provided a clear return and exchange policies to their customers. These are poor and deceptive business practices. Rainbow shops need to provide a clearer return and exchange policy that lists specific exclusions. I have followed up and made outreach to the corporate office, I was told by a representative that I would be contacted by the regional manger, but I was never called back regarding my complaint. I will be contacting the state attorney general office regarding this matter, this is no longer about a simple $15 refund, it is about unethical business practices and poor costumer service.Desired Settlement: An explanation by the regional manager regarding Rainbow Shops return and exchange policies.

Review: In early October I purchased items from this establishment. The items were shipped and received by [redacted]. [redacted] scanned the item as received but never delivered the package. After SEVERAL calls over a 2 day period with [redacted] the finally said the package can't be found and the shipper needs to contact them to file a claim. I contacted Rainbows Shops customer service to inform them of what [redacted] told me. The representative told me they would submit a claim and it could take UP TO 10 business days. As of today I have talk to [redacted] and Rainbow Shops. [redacted] is saying Rainbow Shops haven't contacted them to submit a claim and Rainbow Shops is saying [redacted] isn't responding to their claim. I just want my money refunded to my credit card but it seems as if everyone involved is pointing the finger back and forth. I even volunteered to be the middle person and make a 3 way call between both businesses and Rainbow Shops was so nonchalant about the matter at hand.Desired Settlement: Refund money

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Rainbow Shops has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I ordered a $50 gift card for my daughter, online, at their website, [redacted] . Once they called to verify I was who I said I was, I specifically asked them if she could use this card to shop with online, since in Washington state, there are NO Rainbow Shops at all. I was told, most assuredly, I could use it online. After waiting almost three weeks, they finally sent my card to me, certified mail, and I had to go to the post office to get it. They never informed me I had to do that, but I did retrieve it. I then mailed it to my daughter.

Yesterday, she tried to use it but there was no area online for her to be able to shop WITH A GIFTCARD online. She called and was told no, you had to use a credit/debit card on the site. So, I called and spoke to "[redacted]", who told me, no, you could use a gift card, that that would be ridiculous not to be able to. I said, well you better check on it, because there is nowhere to use a gift card on the site. After being on hold for 10 minutes, he spoke to a supervisor and nope! Can't use a gift card on the site.

Now--they tell me they do not refund gift cards. I informed them over a month ago that there were NO shops in her STATE, and was assured she could use it online. [redacted] said, well you used to could do that, but not anymore. They are refusing to refund my money, so I have a $50 gift card that is completely unusable. I feel as if I've been not only lied to, but stolen from. I also was never informed there were no refunds on gift cards. I believe in severe cases like this, this issue needs to be corrected.

I am extremely upset, not because of the money lost, but because my daughter still never got a birthday gift.Desired Settlement: I want my money back. I am physically unable to use it at all, since first of all, it's with my daughter in a state that has NO brick-and-mortar store.

Business

Response:

We are in receipt of this message and will promptly provide a resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have not actually resolved the matter yet. They only replied they had received the complaint. I acknowledge they saw my complaint, but nothing else.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

According to my credit card department [redacted] has been provided a full refund to be credited to her original payment method. If the Customer requires further assistance please contact the Corporate Office at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you and thank you, Rainbow. You will continue to have me as a customer. I appreciate your very quick response.

Sincerely,

Review: I purchased a pair (1 pair) of boots from their online site and one of the boots was a size 8 and the other was a size 9. I called them and ask to do an exchange in which I was told that they do not do exchanges only refunds I was told to send the boots back to them and they will issue a refund once they have received them this was on 11/* at this time I was told that the merchandise had been received and they were issuing a refund. I called on several occasions in October & November & sent emails to question why my credit card had not been credited and was told that my bank rejected the refund and they were mailing me a check for $39.99 I told them I wanted all shipping, handling and taxes refunded because this was their error and not mine. I called again on 11/** at which time I was told that my refund was on the way in the amount of $48.06 and that someone would call me within 48 hours to confirm as of today I have not received a return phone call. I called again today and was told again that my bank rejected the refund my reply was how did my bank reject the refund if your company is sending me a check? With this experience I would be afraid to accept a check from them for fear of it being returned as an NSF. I will never patronize them again in person or online. Very bad business practices.Desired Settlement: I want them to refund my money to my credit card

Review: I made an order for Cyber Monday,the website states processing time is 1-2 days. My order has yet to ship.I needed this order by Saturday in which,I clearly wont get it,so yesterday evening I called and asked to cancel my order,I was told my order was to far processed to makes any changes.I ask well if that's the case when is my order going to ship,he said tonight.This is now the next business day and my order has yet to ship.I am very upset because now I have to spend additional money for another outfit for Saturday,and this company has my money and wont release it to me for an order that has not shipped.I emailed this company at 7:49 am this morning regarding this,with no response from anyone from this company.This is not customer service and I want my money back.Desired Settlement: My order canceled.

Review: I placed an online order back on April *, 2014 in the amount of $23.86, tracking shows the package was delivered to my place on business on Saturday, April **, 2014 @ 11:18am. Our floors are secured, which would have prohibited the USPS worker from delivering it to the address listed on the 4th Floor. I actually gave it a few more days to show up, however the order (#[redacted]) never did arrive. I contacted Rainbow on Wednesday, April [redacted] via email to informed them my package was not received and what can be done, only to be told it was delivered on 04/**/2014. So my second contact was via phone, where I spoke with a CSR by the name [redacted], who was quite empathetic in explaining he was sorry for the previous email received. He informed me, that our option was to request a tracker on the package and it would take 14 days for an outcome. I agreed to this, but express that I was not happy about waiting and I would call back on 04/** if not contacted and he said ok. I called them today, April ** and spoke with [redacted] again only to be told that its 14 business days, which was not stated prior and I should have a resolution by 05/**/14.Desired Settlement: All I want is my money back, ASAP and for Rainbow to have better policies in place, since they are using the cheapest mailing options in which no signature is required. Having a consumer wait over 30 days for an outcome is ridiculous!!!!

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Rainbow USA has been resolved. A refund was finally awarded after I contacted them and made them aware a complaint has been filed.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I'm fed up with your two stores in [redacted] and I will explain why. On March **,2014 I went to your store here in [redacted] on South Road located next to Price Chopper and Pizza Hut. I bought close to $140.00 dollars in merchandise. I bought three outfits, a jacket, undergarments, a purse/bag, sunglasses, jewelry, and other accessories like three days later I went back to the store because the purse/bag I bought wouldn't close anymore it kept getting caught coming off the teeth/track and gaping opened. I paid 29.99 for this bag. The other reason I went to the store was because one of the undergarments the bra in particular was missing two of the hooks needed in order to secure and close the bra. If I had noticed this about the bra before I put it up to my body I would of taken it back sooner, but I'm not nasty like that, so I only complained about the bag. Well your store people were unwilling to help me cause I no longer had my receipt, although the person I spoke with was the same person who had rung me up at the register. The second incident happened on May **, 2014. My sister who wears a size 11 in shoes had me go pick up a pair of sandals/heels for her so we could go out for mother's day . Well to make a long story short I bought these shoes from the Rainbow located on South Road next to Harmons and Stop &Shop . The shoes were to tight on my sisters feet where they were pinching her feet. My sister wore the shoes for a good 5 mins to walk from upstairs...to the car till she said she couldn't deal with the pain and decided to just wear flip flops. She told me to take them back and get my money. Well once again I attempted to get some help from one of your store clerks. I had my friend take them back to the store with the RECEIPT and was told there was nothing they could do cause the shoes had been worn because the bottom of the shoe were less black than they were before. My friend said he just walked out the store annoyed. I'm going to be contacting the Revdex.com cause the first time I was sold two defective items and was not helped cause I did not have the receipt. The second time I had the receipt and still received no help. So I am stuck with a defective bag/purse that I paid 29.99 for and a pair of size 11 shoes that I also paid 29.99 for. I am hoping something can be done cause I refuse to go back to the store period.Desired Settlement: A refund or replacement will be suitable. I shop at Rainbow all the time it's one of my favorite stores, but lately the customer service has been poor. The bag I purchased must of been damaged cause I never seen a bag become defective like that in such a short time I'm not able to use the bag. The shoes the same story I have no use for them they are a size 11. I don't wear a 11 and I don't like the shows, so I feel that since they refused to help me I am stuck with shoes that I can't use.

Business

Response:

?After speaking with [redacted], Rainbow is sending [redacted] a gift certificate in the amount of $75.00 to replace damaged items. All of us at Rainbow strive to provide excellent customer service and apologize for any inconvenience the damaged items may have caused.

Review: I have ordered several pairs of sandals throughout the summer from this retailer and after a couple of wears they break on one shoe the straps break off while I am work (embarrassed) I filed a complaint directly with the customer service and was told only unworn shoes can be returned. Off course I wasn't trying to return worn shoes but IT IS UNFAIR THAT THEY ARE SELLING items that can be worn only twice A WASTE OF MONEY retailer didn't offer me anything but the return policy THEY SHOULD STOP SELLING CHEAP SANDALSDesired Settlement: I would like some sort of credit if refund or store credit NOT JUST A REVIEW OF THE RETURN POLICY I KNOW WHAT THAT IS ALREADY I HAVE PICTURES OF 3 PAIRS OF SANDALS THE OTHER I JUST THREW AWAY

Review: On 6/*/15 I placed an online order for 5 similar items(pants) in various colors priced at $19.43 each. (Total of $97.15 ) by phone with a very rude agent who battled back and forth with me about a promo code that is listed on other coupon websites, but is not accepted by their store when purchasing. Once I received the items they were packaged in a clear bag with SKU numbers on them. Once I decided I didn't like the pants and tried to return to the store with the receipts and tags attached was told that with the plastic bag and SKU #. I would have to ship back to warehouse using the return label and invoice provided with my purchase and would loose $6.95 for shipping costs. But would receive refund once items arrived at their warehouse. Which I did on 6/**/15 at a [redacted] location and would be picked up by [redacted]. On 6/**/15 my tracking number stated delivered on 6/**/15. I messaged customer care to get an update and was told that it could take up to 15 days to be retrieved in warehouse and 5 more days to receive refund. I waited for that time frame and received a refund in the amount of $19.43 for one item on 7/**/15. I called customer care to see why I was not refunded for all 5 pair of pants and was again greeted my a rude agent by the name of Pamela T[redacted] who also argued with me about all of the items not being in the bag and that is all I was owed. I requested to know how the situation could be rectified as I have 4 kids and cannot afford to lose money and items that I returned. She assured me that she would send my request to a member of management to see what they could do, but was certain that nothing would be done and they would follow up within 24-48 hrs. I accepted that offer in hopes that all my $ would be refunded. I began my own investigation between [redacted] and [redacted] to see if the items had been compromised between the 2 mailing sources. I was then told by [redacted] that the item was not reported Damaged so it was not compromised by their company, and that since the return was under Rainbow's name Rainbow had to open the investigation not me. After the 48 hrs still no call back from Rainbow mgrs, so I began to contact Rainbow Customer for several days reaching a young lady by the name of Tytiana (I believe) who was very nice and helpful, checking status and gaining info from her about my received items. As to the weight it was shipped and returned in, colors of items they received, etc. Finally I was transferred to Pamela again who was again rude and turned out to be the mgr in the 1st place. (When she clearly told me on my first date of contact she would have a Mgr contact me)After a about 5 minutes of being over talked by her was told she would give me only 1 more refund of $19.43 and a 10% off my next order and that's all she would do. I accepted trying to get as much of my refund back as I could, I explained to her that I did not think that was fair that I lost my $ and my items, how I was a valued Rainbow shopper and asked if she could advise what I could do to get to the bottom of the situation. She said she believed I was telling the truth but advised that I accept the refund and leave it at that. I am still not satisfied with the results of that and this situation has detoured me from purchasing from Rainbow or any other online store as I am a big online shopper and having items shipped through [redacted] because no one can tell me how they received 1 pair of pants out of 5 that were all in the same packaging. Also I would like to add that the address I shipped my items to is different from the address they now have. It was [redacted]Desired Settlement: Receiving a store credit or further investigation as to what happened to my items so that I can be properly refunded. If these things cannot be accommodated I would like this to be shared Revdex.com so that shopper's and the Rainbow Reps can be aware of the poor Customer service they are giving out.

Consumer

Response:

At this time, I have not been contacted by Rainbow Shops regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered from rain shops.com on Monday December *,2013. They were advertising cyber Monday sales and free shipping. When I placed the order I never received a confirmation concerning they processed my order or even shipped the order. So by Wednesday night on December [redacted] I send an email of concern. I received an email from an Csr rep advising my order was shipped, my confirmation number was [redacted] for order number [redacted] and I will receive my package by December [redacted]. I've ordered a lot of items this week for my teenage daughter to take back to college with her. This was the last package that I needed really on December [redacted], but I would accept it on the [redacted] since she was leaving on the [redacted]. Of course the package didn't come and my daughter had to leave. If I'm receiving supposedly accurate info from the csr rep and it never happens that's unacceptable. I don't know of any company that doesn't send confirmation emails . This is very disturbing. I contacted the csr rep daily to make sure she understood I needed the package by Saturday. However when I contacted her on Saturday she never responded.Desired Settlement: I would like half of my order refunded to me. That way I can ship the package to my daughter. That is more than reasonable because really I should get a full refund.

Consumer

Response:

At this time, I have not been contacted by Rainbow USA regarding complaint ID [redacted].

Sincerely,