Radius Holdings

My mother died back in 2018 in Arizona (somewhere in the Valley there). My wife and I live in Oregon and have since 2015. When my mother died her then boyfriend that hates both myself and my wife decided it would be funny to forward all of my dead mothers mail to me. I got most all of it stopped/corrected by the middle of last year.

So now that the intro is out of the way onto the issue with Radius Media Group (Radius Holdings, LLC). Apparently they have my mailing address under my dead mothers name for some reason. They just got this information recently, but won't tell me who it came from. They are denying ever having my mailing address to begin with. They tried to blame this on several things, including an Change of Address with the USPS or the third party companies obtained the address themselves some how.

Now I know this is a outright lie. How do you know you ask? I called all five companies that the mail came from yesterday and all five (without me prompting them to) gave me this company as the source of the name and mailing address. Also I called the Postal Inspection Office (the law enforcement of the USPS) to confirm if any address changes had been done to my address with my mothers name (and variations of the name). The Postal Inspection agent confirmed for me what I already knew. There were no change of addresses performed for my dead mother anytime since 2018 and the one originally done in 2018 had already been addressed/resolved.

So that makes six different companies/agencies that confirmed where my mailing address came from (Radius Media Group) and confirmed that there has been no change of address done for my dead mothers name at all, let alone one done to my address.

At this point all I want is not ever again receive mail in my dead mothers name. I suffer from several mental health issues, just one being PTSD. Unfortunately constantly seeing my dead mothers name on mail to my address does severely bother me and make my PTSD symptoms worse. An apology for selling my mailing address would also be nice but is not expected. I don't want them to argue with me, deny anymore that they were the ones that gave my address to those five other companies or try to blame the Post Office as they did not do it either.

We will honor your request for the $Walmart gift cardOur customer service reps were correct in explaining our policy...HOWEVER...we listened to the original order recording and that representative (who is not our employee) told MsL___d that her trial begins later than it actually did That error easily added to MsL___d's confusion Thank you

We believe Ms [redacted] ' mother did agree to our offerHowever, we certainly are saddened to hear of these circumstances and will reach out to Ms [redacted] to offer a refund Thank you

We mailed the order confirmation notice First Class [redacted] Mail and it was not returned as undeliverable...and we see that MsK___n contacted us twice by phone and was told that she must be a customer in good standing (not cancelled, not refunded) to claim the gift card -- particularly if she was hoping to claim the gift card after her trial had expiredWe are happy to be flexible with respect to claiming the gift card, but we state up-front that it must be claimed within the 30-day trialIt would not be appropriate, in our view, for someone to attempt to both claim the gift card after the trial has expired and ask for a refundMsK___n was told she had a choice: either she gets the refund or claims the gift card — but not bothShe chose the refund Thank you

weeks ago I accepted an offer by this advertising business to receive magazines on a trial basisThey told me I would pay $handling fee and I would receive a [redacted] gift card as a promotional giftI acceptedOn my 30th day, I called to make the required cancellation requestThey thanked me and I asked when my gift card was going to be mailedThey said I need to email a formI told them I will email the form right away which I didFour days later I reviewed my bank account online and discovered they billed my debit card of $that is the amount to be billed if I continue after daysI called them to let them know they had no right to bill meThey said I will be getting credited to my debit cardI did not get creditedThey say I was past the free day trialI said, why did the first representative acknowledge the error? I deserve at the very least to honor the $gift card and I wont be upset that $was charged to meI feel its the right way to settle

We are in touch via email with this customer and will provide proof of order through that channelThank you

Complaint: [redacted] I am rejecting this response because: the response is misleading, it states I was "fully refunded" when I was only refunded $19.95, for a service I never used and was never provided any informationI was billed for months - to be fully refunded I should have received $backI am still due $ Sincerely, [redacted]

On 6/15/ [redacted] ordered [redacted] by phone and was offered our Magazine Rewards Plus service after her [redacted] transactionWe have reviewed the recording and [redacted] agreed to the terms of the offerIn addition, we mailed a welcome letter within a few days of that order to confirm the order and that notification had contact information for customer service by web, phone and emailWe did not hear form [redacted] until 10/24/(cancel confirmation # ***)We fulfilled, as explained during the offer, magazine subscriptions to [redacted] , [redacted] , and [redacted] .Thank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Thanks for contacting usYou gift card claim has been received and processedYou will receive $shortly.However, our offer states that you can cancel anytime, including during your trialWe do not say that "in order to receive a gift card you must cancel" -- we actually want you to
continue with the program and claim your gift card.Regardless, yours is on its way.Thank you

We absolutely are honoring your $gift card request/claimWe received your claim on May 19th.Thank you

Although Ms***'s magazines are ordered (they indeed take up to weeks to start in some instances) we have responded to this complaint with a call to her home yesterday to offer her a full $refundWe did not reach her, but will gladly refund her once she confirms. We reviewed the
customer service call and -- although it seemed like the representative terminated the call -- Ms*** was actually placed on hold (for an extended period so the rep could reach a supervisor)We apologize for the confusion. Thank you

We are retrieving the order call recording and will contact the customer once we have reviewed the callThank you

This magazine is an additional magazine that is part of your original order with usAt the time of order you were informed that you would be receiving a specific number of additional magazines subscriptions with your continued participation in our service, and our notification that confirmed your
order for our service also mentions thisWe can easily stop fulfillment of this magazine or replace it with an other of your choice from our selectionsThank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am responding to the business' response:My mother's name is *** ***. She died from an
aggressive form of cancer which affected her thinking. She had a lot of stress about finances because cancer treatment is expensive and medicare does not cover everything. I think she fell for the fifty dollar carrot that this company dangled in front of her. They then charged my mother a month for *** magazine. I really wish I had seen this sooner on her charge card, because this was an expense she could not afford. My mother really did not use a charge card, and I'm sure she was talked into this while in her altered state. I am aware that the person on the phone does not know my mother nor her condition, but I really feel this company targets vulnerable and elderly people just to get their money. Sincerely,*** ***

We are unable to locate the order referenced in the complaintWe are reaching out to the person making the complaint so we can identify her mother's order Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I never made an order to begin withI have no idea who this company is and how the alleged order was madePlease cancel any magazines and remove my information from all your company records
Sincerely,
*** ***

We will honor your request for the $Walmart gift card. Our customer service reps were correct in explaining our policy...HOWEVER...we listened to the original order recording and that representative (who is not our employee) told MsL___d that her trial begins later than it actually did
That error easily added to MsL___d's confusion. Thank you