R & R Roofing

The complaint has been resolved with the district manager!

Complaint: ***I am rejecting this response because: almost every detail in their response is either and/or not accurateAnd I ask the store provide their recorded video to prove that my account of the events will corroborate with the video footagePlease have someone contact me because I feel discriminated against and harrassed by not one but two employees and lied on by the author of the Autozone responseI also feel as though Autozone is attempting to humiliate me and bar me from Autozones ***Sincerely,*** ***

Mari, had thought the customer had removed her phone with credit cards from her coat pocket while she was wearing it, she stopped him outside the store and ask
him to take everything out of his pockets, he said all I have is my phone She was admit that he took it, then she called Angel to track her phone it was discovered on the rolling ladder in the back of the store The customer *** came back into the store demanding an apology she reluctantly said I am sorry, he said you don’t sound sorry, she then commented how many times do I need to say I am sorry, (not an apology more of a statement) I came up and walked the customer out of the store and apologized for what had happened and agreed with the customer that was not an apology On Monday I called him and told him that I would like to offer him a $gift card for the way he was treated was unacceptable and again apologized, he said thank you and that he had contacted the Revdex.com and the Attorney General’s office, my best guess this issue is resolved.Following up with Serious corrective action for MariTom J*** - DM

-Customer purchased a visa gift card with PayPal and as soon as he purchased it, he offered to sell it at half price to my Zoners and customers. -He was told to leave. -Comes
back later and wants to purchase another one and wants us to refund the first one for cash even though he purchased with PayPal. -Zoners on duty denied the refund to cash and the purchase of the other one. -Customer called multiple stores and gave multiple different stories. -I spoke with the customer who chose to omit the first purchase and that he attempted to sell the original card to the ZonersI confronted him about that and he apologized for trying to sell it back but asked for an apology for denying the saleI gave him the apology but asked him to not try to sell the gift card at the store and that we would not refund the original card into cash. -Zoners did a good job keeping an eye on this transaction

To whom it may concern (***):We have received your letter dated June 7, We
are very sorry to hear that your client, *** ***, was not pleased with
an experience with our companyIn response to your email, I have contacted our
claims department regarding his claim (#***) and
here is our response:? The part in question has been sent to the lab
on 6/6/Mr*** was told it would take 4-weeks for the evaluationThis
is the standard time-frame for every investigationWe ask that he please be
patient and we will get back with him when the results are returned.Should you have any further questions or comments,
please notify me in writing or email

? ? ? ? ? ? -Customer purchased a visa gift card with PayPal and as soon as he purchased it, he offered to sell it at half price to my Zoners and customers.? ? ? ? ? ? -He was told to leave.? ? ? ? ? ? -Comes
back later and wants to purchase another one and wants us to refund the first one for cash even though he purchased with PayPal.? ? ? ? ? ? -Zoners on duty denied the refund to cash and the purchase of the other one.? ? ? ? ? ? -Customer called multiple stores and gave multiple different stories.? ? ? ? ? ? -I spoke with the customer who chose to omit the first purchase and that he attempted to sell the original card to the ZonersI confronted him about that and he apologized for trying? to sell it back but asked for an apology for denying the saleI gave him the apology but asked him to not try to sell the gift card at the store and that we would not refund the original card into cash.? ? ? ? ? ? -Zoners did a good job keeping an eye on this transaction.?

Hello Mr***, ? Please accept our apologies for the unacceptable experience you had in our storeAutoZone takes great pride in providing WOW customer service for our customers, and I am disappointed we did not meet your expectations at this time? ? ?
? ? ? ? ? ? ? ? ? ? ? ? “AutoZoners always put the customer first” is part of our cultureWhen we fall short, it is important that we know so that we may correct it immediately? Mr***, let me assure you that the service you received is not typical of AutoZone’s level of customer service.? We continue to be committed to providing you and all our customers with the highest level of customer service.? ? I have discussed this issue with the District Manager, Raul, and he is arranging for your refund in cash.? If you don’t mind, we ask that you return to the store below to receive it.? The Store Manager Brandon and the Commercial Manager Tim are aware and ready to help resolve this for you.? Please feel free to call the store if needed.? Additionally, if you have any further questions or concerns, please feel free to respond to this email

To Whom It May ConcernWe are in receipt of Ms*** claim regarding rim cleanerI have spoken with the District Manager for the store Ms*** purchased the cleanerHe stated the store replaced the damaged rimsMs*** agreed to the replacement of the damaged rims but then
refused to sign the release claiming she is entitled to rimsThese are year old rimsShe claims the product removed the clear coat off her rims, please note that time, sun exposure, dust, road grime and brake dust can also remove the clear coat off of rimsWe feel that the replacement of the rims was a fair settlement.At this time, AutoZone respectfully denies any additional settlement to MsHernandez.Sincerely,Angela M***AutoZone, Inc.? Litigation ParalegalP.OBox ***Memphis, TN ? 38101Tel: (*** ***Fax: (*** ***@autozone.com

To whom it may concern ([redacted]):We have received your letter dated June 7, 2017. We
are very sorry to hear that your client, [redacted], was not pleased with
an experience with our company. In response to your email, I have contacted our
claims department regarding his claim (#[redacted]) and...

here is our response: The part in question has been sent to the lab
on 6/6/17. Mr. [redacted] was told it would take 4-6 weeks for the evaluation. This
is the standard time-frame for every investigation. We ask that he please be
patient and we will get back with him when the results are returned.Should you have any further questions or comments,
please notify me in writing or email.

I just wanted to let you know that I have come to a resolution with Autozone. Thank you for your patience and support.Regards,[redacted]

To Whom It May ConcernWe are in receipt of Ms. [redacted] claim regarding rim cleaner. I have spoken with the District Manager for the store Ms. [redacted] purchased the cleaner. He stated the store replaced the damaged rims. Ms. [redacted] agreed to the replacement of the damaged rims but then...

refused to sign the release claiming she is entitled to 4 rims. These are 7 year old rims. She claims the product removed the clear coat off her rims, please note that time, sun exposure, dust, road grime and brake dust can also remove the clear coat off of rims. We feel that the replacement of the 2 rims was a fair settlement.At this time, AutoZone respectfully denies any additional settlement to Ms. Hernandez.Sincerely,Angela M[redacted]AutoZone, Inc. Litigation ParalegalP.O. Box [redacted]Memphis, TN  38101Tel: ([redacted]Fax: ([redacted]@autozone.com

Ok. They never sent us the invoice for the work but I will be happy to pay her but that doesn't mean she will be settled up. I was not involved on this transaction and the gentleman that was handling it is no longer with me.  I will send her the 150.00 and hopefully she will be all good.  Sent from [redacted]

All the windows that were done in 2014 were sold by a division that we sold off but the agreement is that they would service any problems.  In most part they have been doing a great job but there were a few that got lost in the cracks.  They will take care of the problem ASAP and we will...

follow up.  Please call me directly if you need at [redacted].  I’m a very sorry and I promise it will be all fixed up.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
 
I have received an invoice for the repair to my doors at $150.00 and have forwarded it to the companyI also called 7/25/16 to inform them that I had received the invoice and I was forwarding it to them for reimbursment.

Review: I paid this business $5500.00 of the $6500.00 to put a metal roof on one of my rental properties in Twin Falls Idaho. The agreement was that I would pay him the final $1000.00 after the roof was finished. The money was paid in October of 2014. The roof was done February 17,2015. I made several attempts along with my renter to call and find out the status on the roof with no answer. He did speak some to my renter apologizing for the time it was taking to get out and complete the roof. His reasoning for not doing it was they were busy with one job or another , sometimes it was the weather keeping them from doing the job. When the job finally was complete he was wanting his final 1000.00, I ask him if he was going to somehow compensate for the length of time it took to do the job he became very nasty and belligerent with me. He told me it was all weather that kept him from doing the roof and it was not his fault. When I ask why he did not return my calls or answer the phone when I called, he said he didn't recognize my number. I told him I would get him a check but I still think it is wrong for him not to compensate me for the wait. He then began telling me that if I didn't get him a check he was going to come start taking pieces of the roof off. I told him to give me his mailing address so I can get him a check he said "Maam I serious, if I don't get a check pretty quick I am going to start taking pieces of the roof" He did give me his address at which point I hung up on him. I am very upset with the service but mostly the reluctance of compensating me for the 5 months it took the roof to get done. Considering I gave him the majority of the money well before the weather changed.