R & R Roofing

Our Treasury dept provided our Legal dept with the reference number to take to the bank? Which was sent to DM Mike V [redacted] and he has attempted to contact this customer multiple times with the information and she has not responded.Under Credit Card Regulations we are required to process credit back to the original credit card that was used in the original credit card transaction, this is to allow the issuing bank the opportunity to post to an account in case the account is in no longer good standing/collections, etc? ? This customer made a purchase at store #***, on 2/26/16, trans # [redacted] for $and opted to not use a pin # with their card, because a pin # wasn’t used this transaction processed as a signature debit transactionThe customer then came into store # [redacted] on 05/12/16, trans # [redacted] , and made a return for $? Because the original transaction was not pin based the credit had to be returned back to the card originally used? Because regulations require us to submit the credit back to the original card when the original transaction was processed without Pin #, we don’t allow any over-rides that would allow the store to force the return any other way.This return was processed and settled ? to “ [redacted] ***” on 5/13/? MasterCard International confirmed receipt of the credit with reference # [redacted] ? This issuing bank “ [redacted] ***” should use this reference # [redacted] , that was assigned to the transaction to locate this credit for this customer? The issuer “ [redacted] ***” is the only one who can go out to MasterCard’s system and pull base logs that will help them identify why they’ve not posted the credit that was sent to them? As of 06/07/this credit card issuer “ [redacted] ***”, has not returned this credit back to AutoZone.Debra D [redacted] Divisional Admin, Customer SatisfactionAutoZone, Inc.901-495-[redacted] @autozone.com

To whom it may concern ( [redacted] ):We have received your letter dated June 7, We are very sorry to hear that your client, [redacted] , was not pleased with an experience with our companyIn response to your email, I have contacted our claims department regarding his claim (# [redacted] ) and here is our response: The part in question has been sent to the lab on 6/6/Mr [redacted] was told it would take 4-weeks for the evaluationThis is the standard time-frame for every investigationWe ask that he please be patient and we will get back with him when the results are returned.Should you have any further questions or comments, please notify me in writing or email

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, I have received an invoice for the repair to my doors at $and have forwarded it to the companyI also called 7/25/to inform them that I had received the invoice and I was forwarding it to them for reimbursment

All the windows that were done in were sold by a division that we sold off but the agreement is that they would service any problems In most part they have been doing a great job but there were a few that got lost in the cracks They will take care of the problem ASAP and we will follow up Please call me directly if you need at [redacted] *** I’m a very sorry and I promise it will be all fixed up

To Whom It May ConcernWe are in receipt of Ms [redacted] claim regarding rim cleanerI have spoken with the District Manager for the store Ms [redacted] purchased the cleanerHe stated the store replaced the damaged rimsMs [redacted] agreed to the replacement of the damaged rims but then refused to sign the release claiming she is entitled to rimsThese are year old rimsShe claims the product removed the clear coat off her rims, please note that time, sun exposure, dust, road grime and brake dust can also remove the clear coat off of rimsWe feel that the replacement of the rims was a fair settlement.At this time, AutoZone respectfully denies any additional settlement to MsHernandez.Sincerely,Angela M [redacted] AutoZone, Inc.? Litigation ParalegalP.OBox ***Memphis, TN ? 38101Tel: ( [redacted] Fax: ( [redacted] @autozone.com

To whom it may concern ( [redacted] ):We have received your letter dated June 7, We are very sorry to hear that your client, [redacted] , was not pleased with an experience with our companyIn response to your email, I have contacted our claims department regarding his claim (# [redacted] ) and here is our response:? The part in question has been sent to the lab on 6/6/Mr [redacted] was told it would take 4-weeks for the evaluationThis is the standard time-frame for every investigationWe ask that he please be patient and we will get back with him when the results are returned.Should you have any further questions or comments, please notify me in writing or email

To Whom It May ConcernWe are in receipt of Ms [redacted] claim regarding rim cleanerI have spoken with the District Manager for the store Ms [redacted] purchased the cleanerHe stated the store replaced the damaged rimsMs [redacted] agreed to the replacement of the damaged rims but then refused to sign the release claiming she is entitled to rimsThese are year old rimsShe claims the product removed the clear coat off her rims, please note that time, sun exposure, dust, road grime and brake dust can also remove the clear coat off of rimsWe feel that the replacement of the rims was a fair settlement.At this time, AutoZone respectfully denies any additional settlement to MsHernandez.Sincerely,Angela M [redacted] AutoZone, IncLitigation ParalegalP.OBox ***Memphis, TN 38101Tel: ( [redacted] Fax: ( [redacted] @autozone.com

? ? ? ? ? ? -Customer purchased a visa gift card with PayPal and as soon as he purchased it, he offered to sell it at half price to my Zoners and customers.? ? ? ? ? ? -He was told to leave.? ? ? ? ? ? -Comes back later and wants to purchase another one and wants us to refund the first one for cash even though he purchased with PayPal.? ? ? ? ? ? -Zoners on duty denied the refund to cash and the purchase of the other one.? ? ? ? ? ? -Customer called multiple stores and gave multiple different stories.? ? ? ? ? ? -I spoke with the customer who chose to omit the first purchase and that he attempted to sell the original card to the ZonersI confronted him about that and he apologized for trying? to sell it back but asked for an apology for denying the saleI gave him the apology but asked him to not try to sell the gift card at the store and that we would not refund the original card into cash.? ? ? ? ? ? -Zoners did a good job keeping an eye on this transaction.?

Complaint: ***I am rejecting this response because: almost every detail in their response is either and/or not accurateAnd I ask the store provide their recorded video to prove that my account of the events will corroborate with the video footagePlease have someone contact me because I feel discriminated against and harrassed by not one but two employees and lied on by the author of the Autozone responseI also feel as though Autozone is attempting to humiliate me and bar me from Autozones ***Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I just wanted to let you know that I have come to a resolution with AutozoneThank you for your patience and support.Regards,*** ***

Our Treasury dept provided our Legal dept with the reference number to take to the bank Which was sent to DM Mike V*** and he has attempted to contact this customer multiple times with the information and she has not responded.Under Credit Card Regulations we are required to process credit
back to the original credit card that was used in the original credit card transaction, this is to allow the issuing bank the opportunity to post to an account in case the account is in no longer good standing/collections, etc This customer made a purchase at store #***, on 2/26/16, trans #*** for $and opted to not use a pin # with their card, because a pin # wasn’t used this transaction processed as a signature debit transactionThe customer then came into store #*** on 05/12/16, trans # ***, and made a return for $ Because the original transaction was not pin based the credit had to be returned back to the card originally used Because regulations require us to submit the credit back to the original card when the original transaction was processed without Pin #, we don’t allow any over-rides that would allow the store to force the return any other way.This return was processed and settled to “*** *** *** ***” on 5/13/ MasterCard International confirmed receipt of the credit with reference #*** This issuing bank “*** *** *** ***” should use this reference #***, that was assigned to the transaction to locate this credit for this customer The issuer “*** *** *** ***” is the only one who can go out to MasterCard’s system and pull base logs that will help them identify why they’ve not posted the credit that was sent to them As of 06/07/this credit card issuer “*** *** *** ***”, has not returned this credit back to AutoZone.Debra D***Divisional Admin, Customer SatisfactionAutoZone, Inc.901-495-6126***@autozone.com

To whom it may concern (*** *** ***)We have received your letter dated June 8, We are very sorry to hear that your client, *** ***, was not pleased with anexperience with our companyIn response to your email, I contacted the regional office and below is their resolution to this
complaint:Here is the statement of facts discovered from both storesI have made (3) attempts to contact him at the number listed.• Customer came into storeStore was busy at time PSM/Janet initially waited on Mr***She went to help himCustomerclaimed he did not remember where/which store was purchased fromHe did not have a receiptAccording to PSM the Amphad been mounted, the speakers were missing the outer box, just the brown cardboardPSM continued to inquire on where itwas purchasedA merchandise card was offered; however, Mr*** refused and wanted cashShe did state our policywithout proof of purchase (receipt) a merchandise card would be offeredThis was unacceptable to Mr***The StoreManager spoke with him, then went through the process on locating a receipt, store looking up in their store system for alltransactions two days prior and post his estimated time he bought the itemsNo purchase was LocatedA check ofsurrounding stores determined store Clearwater had made a saleAgain, a merchandise card was offered and declinedby Mr***The store manager, Daniel, directed him to check at the Clearwater storeMr*** came to the Clearwater/3727store and Nick/PSM waited on Mr***He stated that he was attempting to get a cash return on the parts but didn't have thereceiptNick/PSM then explored via look up on transactions and failed to tum up a transaction with both items listedNickoffered an in-store credit merchandise cardHe looked up the items and discovered the Amp was discontinued in February ofthis year, then Nick informed the customer of thisMr*** then asked if anyone else sold the Dual brand of the items hebrought inNick informed him that in the area O'Reilly Auto Parts and Wal-Mart sold same brandAccording to Nick, Mr***(since he wanted cash back) would explore the other retailersAt this time there was doubt whether the items werepurchased from AutoZoneNick mentioned that Mr*** was not happy with the experience in Pasco and shared that withNick/at Clearwater storeHe was annoyed but not rude to Nick/ClearwaterHe did state that if you could not receive cashback, he would be back for in store creditHe also stated that the reason for return was that he had stereo system installedby a stereo shopAdditional Comment told to Nick: Mr***'s girlfriend was upset with experience in Pasco and sent thecomplaint to Memphis and the Revdex.com.We consider this claim closedShould you have any further questions or comments, please notify me in writing or email.Sincerely, Debra D***@autozone.comDivisional AdministratorCustomer Satisfaction*Please view attached document

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Mari, had thought the customer had removed her phone with credit cards from her coat pocket while she was wearing it, she stopped him outside the store and ask
him to take everything out of his pockets, he said all I have is my phone She was admit that he took it, then she called Angel to track her phone it was discovered on the rolling ladder in the back of the store The customer *** came back into the store demanding an apology she reluctantly said I am sorry, he said you don’t sound sorry, she then commented how many times do I need to say I am sorry, (not an apology more of a statement) I came up and walked the customer out of the store and apologized for what had happened and agreed with the customer that was not an apology On Monday I called him and told him that I would like to offer him a $gift card for the way he was treated was unacceptable and again apologized, he said thank you and that he had contacted the Revdex.com and the Attorney General’s office, my best guess this issue is resolved.Following up with Serious corrective action for MariTom J*** - DM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:Rand R roofing agreed to settle with us for the amt of $which was submitted with an invoice from the contractor who finally fixed the installation problem for usInvoice was submitted on July 25,to *** *** *** *** *** *** ***As of October 15,we have never received a checkWe filed an initial complaint with Revdex.com on 7/1/I*** I had closed the complaint after R and R called and agreed to compensate us when we sent them the invoiceOnce again, no response Thank you for your helpTranslate Desired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:Just send us a check so that we can be done with thisWe will never recommend you for sure

This note is from my window and door supervisor which I don't run I run the roofing division It's pretty long but completely honest Please let me know if it all went through --- R & R Roofing completed a window and door project
for the *** family approximately a year and a half ago We do most of our projects with zero money down meaning we only accept payment when the customer is completely satisfied We completed the project and the ***'s did pay in full when they were satisfied with the project Several months later we received a message from Mrs *** *** that she was having issues with her front entry door as well as her back sliding glass door I will admit, we did not execute a response as fast as we would of liked so *** was slightly upset with that which is 100% understandable We were and still are in the middle of the busy season and It did take us awhile to schedule a repair tech out to the home to check out the issues but after a few attempts we did successfully get ***, one of our installers, out to the home and check out what needed to be fixed with the doors We did have two other service appointments scheduled with *** but we had to reschedule them due to vehicle problems and personal issues with one of our repair members During ***’s visit, him and *** discussed dates to comeback out and actually fix the issues at hand, Between Mrs ***, *** and our Scheduler in the office, there was some miscommunication when we had *** at the home Mrs *** was under the impression that she had schedule a day for us to come out and make the repairs on July 5th When July 5th rolled around *** left a message stating that no one showed up or called, which is true but after speaking with *** and Mandi they explained that they never set an exact date but eluded to the chance of July 5th working out to make the repairs to the doors Mrs *** left me a message stating if we don’t fix these issues by Friday she will have the issues fixed by her “family contractor” that has worked on the house in the past and send us the bill I I believe this was on a Monday or Tuesday when I listened to the message We had every crew member and repair person working on scheduled installations, so the earliest I could get some one to execute the repairs would be Saturday Morning, one day after Mrs ***'s set deadline Mrs *** didn’t accept our Saturday repair visit so she had her contractor complete the repairsShe told us she would just send us the bill without providing us with a price She didn’t know how much the bill would be until it was completed and we asked that she call us with the amount she was being charged by her contractor before any work started We have not received a call or a bill at this point (7/21/16). Bottom line is *** *** is a very pleasant and kind person even when she was upset with us I would probably feel the same way as *** in this exact situation I assume the door repairs have been completed but have not heard anything for a few weeks Ultimately we do feel we should be accountable to pay some of this bill for the repair work but since we were not allowed to come out on Saturday and we never even knew how much the bill would be before the work started we shouldn’t have to pay the entire bill WE are more than willing to speak with Mrs *** and come to fair and agreeable terms to resolve the issue and clear the complaint *** ***
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To whom it may concern (*** *** ***)We have received your letter dated June 8, We are very sorry to hear that your client, *** ***, was not pleased with anexperience with our companyIn response to your email, I contacted the regional office and below is their resolution to this
complaint:Here is the statement of facts discovered from both storesI have made (3) attempts to contact him at the number listed.• Customer came into storeStore was busy at time PSM/Janet initially waited on Mr***She went to help himCustomerclaimed he did not remember where/which store was purchased fromHe did not have a receiptAccording to PSM the Amphad been mounted, the speakers were missing the outer box, just the brown cardboardPSM continued to inquire on where itwas purchasedA merchandise card was offered; however, Mr*** refused and wanted cashShe did state our policywithout proof of purchase (receipt) a merchandise card would be offeredThis was unacceptable to Mr***The StoreManager spoke with him, then went through the process on locating a receipt, store looking up in their store system for alltransactions two days prior and post his estimated time he bought the itemsNo purchase was LocatedA check ofsurrounding stores determined store Clearwater had made a saleAgain, a merchandise card was offered and declinedby Mr***The store manager, Daniel, directed him to check at the Clearwater storeMr*** came to the Clearwater/3727store and Nick/PSM waited on Mr***He stated that he was attempting to get a cash return on the parts but didn't have thereceiptNick/PSM then explored via look up on transactions and failed to tum up a transaction with both items listedNickoffered an in-store credit merchandise cardHe looked up the items and discovered the Amp was discontinued in February ofthis year, then Nick informed the customer of thisMr*** then asked if anyone else sold the Dual brand of the items hebrought inNick informed him that in the area O'Reilly Auto Parts and Wal-Mart sold same brandAccording to Nick, Mr***(since he wanted cash back) would explore the other retailersAt this time there was doubt whether the items werepurchased from AutoZoneNick mentioned that Mr*** was not happy with the experience in Pasco and shared that withNick/at Clearwater storeHe was annoyed but not rude to Nick/ClearwaterHe did state that if you could not receive cashback, he would be back for in store creditHe also stated that the reason for return was that he had stereo system installedby a stereo shopAdditional Comment told to Nick: Mr***'s girlfriend was upset with experience in Pasco and sent thecomplaint to Memphis and the Revdex.com.We consider this claim closedShould you have any further questions or comments, please notify me in writing or email.Sincerely, Debra D***@autozone.comDivisional AdministratorCustomer Satisfaction*Please view attached document

Our Treasury dept provided our Legal dept with the reference number to take to the bank Which was sent to DM Mike V*** and he has attempted to contact this customer multiple times with the information and she has not responded.Under Credit Card Regulations we are required to process credit
back to the original credit card that was used in the original credit card transaction, this is to allow the issuing bank the opportunity to post to an account in case the account is in no longer good standing/collections, etc This customer made a purchase at store #***, on 2/26/16, trans #*** for $and opted to not use a pin # with their card, because a pin # wasn’t used this transaction processed as a signature debit transactionThe customer then came into store #*** on 05/12/16, trans # ***, and made a return for $ Because the original transaction was not pin based the credit had to be returned back to the card originally used Because regulations require us to submit the credit back to the original card when the original transaction was processed without Pin #, we don’t allow any over-rides that would allow the store to force the return any other way.This return was processed and settled to “*** *** *** ***” on 5/13/ MasterCard International confirmed receipt of the credit with reference #*** This issuing bank “*** *** *** ***” should use this reference #***, that was assigned to the transaction to locate this credit for this customer The issuer “*** *** *** ***” is the only one who can go out to MasterCard’s system and pull base logs that will help them identify why they’ve not posted the credit that was sent to them As of 06/07/this credit card issuer “*** *** *** ***”, has not returned this credit back to AutoZone.Debra D***Divisional Admin, Customer SatisfactionAutoZone, Inc.901-495-6126***@autozone.com

Response taken by phone: I called the consumer on the 11th I told him I would address the issue this spring I normally start working in April and will have him paid off by May