This is the response of QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by QVC's Customer.QVC's General Terms and Conditions, published at https://www.qvc.com/GeneralTermsandConditions.content.html, provide in pertinent part:2. TerminationThese Terms are...
effective until terminated by QVC. QVC may terminate these Terms without notice and at any time in connection with any of the QVC Services. In the event of termination, you are no longer authorized to access those QVC Services, and the restrictions imposed on you with respect to the Content, and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms shàll survive tèrminatIon.QVC shall also have the right without notice and at any time to terminate some or all of the QVC Services or any feature or portion thereof, or any products or services offered through them, or to terminate any Individual's right to access or use of the QVC Services or any feature or portion thereof.QVC charged off a substantial amount of our Customer's debt when she filed for Chapter 7 bankruptcy protection in 2014, and it incurred a financial loss as a result. It is QVC's business practice not to resume doing business with such customers who have caused loss to the company. This business practice Is separate and apart from any financial impact considerations that may be undertaken by Synchrony Bank.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because I was never refunded for the earrings the earrings were damaged & upon my calling for a repair I was offered to be sent another pair due to them still having been in stock,I returned the damaged pair & was sent the pair I now have & am requesting to be repaired,I have ordered so much jewelry from the co. & mistakenly thought I sent them to be repaired & instead sent a ring instead,I find qvc to be extremely petty in this matter in erefusing to stand by their policy & also in holding me accountable for a mistake their customer svc rep obviously made in noting the transaction,I am not a thief & have always paid for anything I have received from this company & have no proof that the money was even refunded due to so many yrs having been passed,& just like they're disputing I received another pair after returning the damaged ones I dispute I've been refunded I never received a check.
Regards,
[redacted]
June 18, 2015Dear [redacted],
This is the response of QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.
Our Customer states the authorization in the amount of $42.18 is still showing on her credit card after she cancelled the order. As a courtesy I contacted our finance department to have the authorization removed. In the future our customer would need to wait for the authorization to be removed by her bank. QVC policy states if customers cancel orders on their own We cannot have the authorization removed, customers need to work with their banks to inquire about banks policy on removal of authorization. QVC requested the authorization be removed. If customer's bank is still holding that authorization she needs to work with them on their policy on removing authorizations.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint. QVC considers this matter closed.
Sincerely,
Janet SOffice of the President QVC, Inc.
June 12, 2014
Dear [redacted],This is the response of , Inc. () to your letter concerning the complaint filed with your office by QVC, Inc. (QVC) expressly reserves the right, in the Policies and Information section posted on its website under Additional Legal Information that Easy Pay offers are subject to approval by QVC. Our records show that messages were left for our customer to contact our Finance Department. Our customer needed to respond to the messages within five days if he wanted to be billed in full or the System would cancel the Order.| do apologize that our customer never received the calls about his order. The amount of $63.74 on our customers [redacted] credit card is just an authorization. Most banks remove the authorization within three to five business days. Our customer can contact his bank to inquire when this amount will be removed.Thank you for allowing QVC the opportunity to respond to Our Customers' complaint QVC considers this matter closed.Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10976877, and find that this resolution is satisfactory to me.
Regards, [redacted] Ps. Please make sure products are from the real manufacturer and not some other company. There for products will have all components and items.
December 3, 2014Dear [redacted],
This is the response of QVC. Inc. ("QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.QVC records show that on December 2nd a no cost replacement order was placed for item [redacted] TV. New order number...
[redacted]. I contacted the vendor of this item and they confirmed they received the order. They informed me the order is expected to ship on December 4th. Unfortunately the order cannot be shipped [redacted] it will be going [redacted] as the original order did. The estimated delivery date for this order is December 9th. I apologize for the situation with the original TV.Thank you for allowing QVC the opportunity to respond to our Customer's complaint.
Sincerely,
Janet S
Office of the President QVC
April 7, 2015Dear [redacted],This is the response of QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC’s Customer.I took the liberty of contacting our Customer. I apologized for the issue with placing her order with QVC. I set up a membership...
for our Customer. I located the item number Customer was trying to purchase. I sent the item to our Customer complimentary.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet S. Office of the President QVC, Inc,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: They still authorized the card on the 8th of Dec, I was not notified on the 10th as they claimed, It wasnt till I emailed them on the 12 of December I found all this out. There was no attempt by QVC to contact me to tell me this as they claimed. If they had no intentions of doing the easy pay my card should never been authorized in the first place,. It says an item is available for easy pay. It was a huge hassle to even get them to refund the money back which finally I got back on Monday the 15th. They have very poor communications in reguards to this.
Regards,
[redacted]
January 5, 2015Dear [redacted],This is thc response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding her Q Member account. Our Finance Department has closed our customer’s account...
duc to a debt at the same billing address, When there is a debt and an association to that debt, QVC closes all of the accounts that are linked together. Until the debt is paid in full, the account will remain closed.Thank you for the opportunity to respond to his inquiry.Sincerely,Evelle K
Office of the President QVC
October 9, 2014Dear [redacted],This is the response of QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.took the liberty of contacting our Customer. Due to the issues he is having with the [redacted] TV he can return to QVC for...
refund. Our Customer will contact me when he has it boxed I will issue a calltag for [redacted] pick up.Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaint.Sincerely,Janet S
Office of the President QVC, Inc.
May 19, 2015
Dear [redacted],
This is the response of QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by QVC’s Customer.Our Customer states that the order for item [redacted] HP 18" All-in-One Desktop was returned to QVC. I tracked our QReturn label it shows in transit back to QVC. I issued a refund to our Customers VISA credit card used on the order in the amount of $73.16 and stopped the remaining easy pay installments. Our Customer needs to allow 72 business hours for the refund to show on the credit card.
Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint. QVC considers this matter closed.
Sincerely,
Janet SOffice of the President QVC, Inc.
This is the response of QVC Inc. (“QVC) to your letter concerning the complaint filed with your office by QVC's Customer.
QVC closed this members account on 08/26/16 as some ez, pays were past due. As QVC was unable to get these payments updated the membership was sent to [redacted]...
Collections Agency on 09/11/16. This agency is an internal collections company that assists QVC with updating memberships so they can be opened allowing the customer to shop. On 10/13/16 the debt was paid in full and this account opened.This membership is now in good standing and our customer can take advantage of all promotions QVC is offering. [redacted] has removed the customer's name from their records as this debt was paid in full. As it is an internal collection agency [redacted] does not report to the credit bureaus; therefore the credit Scores are not affected.
Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.
Sincerely,Inez C[redacted] Office of the President
QVC, Inc.
March 5,2014
Dear **. [redacted]:
Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.
First I would like to apologize for the disappointment our customer had regarding a free shipping and handling offer that...
was advertised. I have reviewed our show and issued a refund for the postage in the amount of $6.47 back to the original payment. I have also spoken to our customer on 3/4/14 and advised of the refund. If she has any additional concerns she will follow up with me directly.
Again we apology for any inconvenience our customer may have experienced. If additonal assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.
Thank you for allowing QVC the opportunity to respond to our customer’s complaint.
Sincerely,
To Whom It May Concern:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.First I would like to apologize for any inconvenience our customer experience regarding his order. Our records show that a refund has been issued for the first order...
in the amount of $37.81 on 5/7/15. A new order was placed and shows delivered on 5/11 /15.I’ve spoken with our customer today and he has confirmed that the credit card authorizations have been removed. In addition I have issued a QVC member credit in the amount of $20 for his inconvenience.Again we apologize for any inconvenience our customer may be experiencing. If I can be of further assistance please contact me al 1 -800-296-2931, Monday - Friday 9am - 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customers complaint.
Sincerely,
Patricia K.
Office of the President
QVC, Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Response doe snot make sense. Drop ship department notified vendor to let them know when inventory is not available? View programs all of the time that let you know LIVE that there are no more of something available. Yet they are STILL selling this item as of this moment as if it is on hand. Does not show wait list shows it is still available. If they are aware it can not be ordered then why is it not listed as a back ordered item? Why is it still being offered as an in stock item? After ordering item I received notice it was not available, that is beyond ridiculous. It seems the extent of customer service its to take the order and then worry about if the customer will receive it.
No where in this response is a date given for shipping item. They regret my concerns but still do not give any indication of when it will ship. If it is available in another color then why not offer that solution? Clearly it is as black and white do not show wait list. Seems very little effort went in to the response and even less concern in general regarding customer satisfaction.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I thankyou for your help, they finally heard what I had to say.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting...
this response because:
1. On Monday, Nov. 3rd I was told by QVC's customer service department that the item was cancelled and it was not
2. I was then told by QVC's customer service Manager, Michelle from the St. Lucy office that the item cancellation was being handled now by their Customer Care dept and that the item would not ship
3. I have now been told that the item SHIPPED!!!! After for 3 full days of the stress and agravation that they have caused to me personally and my finances, I cannot belive that it took 5 days from when the item was processed to have it ship out and no one put a stop to it.
4. I have also been informed by QVC's customer service department that my account with them has been closed - which yet again, is something I did not authorize.
5. The fact, that NO ONE from QVC has reached out to me to help me, offer any kind of help or to see what they can do for me to even TRY to keep me as a customer.
I am beyond upset and disgusted with QVC and how they have treated me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 10565042
I am rejecting this response because: I can't find a box that will fit a 150 pound treadmill! and even if I did it wouldn't fit in my car. I shouldn't have to go through all this inconvenience when I received a damaged treadmill and a damaged box. All the payments have been taken out...yet i'm still sitting here staring at a broken treadmill.
I need them to refund the money they have taken out. OR send a NEW WORKING treadmill so that I can use that box to ship this one back.
I have never shopped from QVC and will never recommend them. I need the money they keep taking out monthly back if this is not resolved within the next week.
Regards,
Nawel Benidir
May 28, 2015
Dear [redacted],
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding his order for a [redacted] TV. Our Product Information Department researched...
the TV and discovered that the bullet points for the TV were incorrect. Our customer ordered Item [redacted], which has a merchandise price of $599.96. The TV is a 6200 and not a curved UHD 7500. Our customer Service department did offer some type of discount but not selling him. Item [redacted] at the same price. Item [redacted] has a merchandise price of $1,389.96. That would be a $790 price adjustment, and we cannot honor that much of an adjustment.Please have our customer call me at ([redacted], ext, [redacted], if he wishes to discuss his inquiry.
Thank you for the opportunity to respond to his inquiry,
Sincerely,Evelle KOffice of the President QVC
Dear [redacted]:
Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.
Fist I would like to apologize that we were not able to cancel oar customers order at the time of inquiry. Our records indicate that the item in question has been...
returned and a full refund has been issued back to our customer original payment on 2/16/14.
Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, Ican be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.
Thank you for allowing QVC the opportunity to respond to our customer’s complaint,
This is the response of QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by QVC's Customer.QVC's General Terms and Conditions, published at https://www.qvc.com/GeneralTermsandConditions.content.html, provide in pertinent part:2. TerminationThese Terms are...
effective until terminated by QVC. QVC may terminate these Terms without notice and at any time in connection with any of the QVC Services. In the event of termination, you are no longer authorized to access those QVC Services, and the restrictions imposed on you with respect to the Content, and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms shàll survive tèrminatIon.QVC shall also have the right without notice and at any time to terminate some or all of the QVC Services or any feature or portion thereof, or any products or services offered through them, or to terminate any Individual's right to access or use of the QVC Services or any feature or portion thereof.QVC charged off a substantial amount of our Customer's debt when she filed for Chapter 7 bankruptcy protection in 2014, and it incurred a financial loss as a result. It is QVC's business practice not to resume doing business with such customers who have caused loss to the company. This business practice Is separate and apart from any financial impact considerations that may be undertaken by Synchrony Bank.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because I was never refunded for the earrings the earrings were damaged & upon my calling for a repair I was offered to be sent another pair due to them still having been in stock,I returned the damaged pair & was sent the pair I now have & am requesting to be repaired,I have ordered so much jewelry from the co. & mistakenly thought I sent them to be repaired & instead sent a ring instead,I find qvc to be extremely petty in this matter in erefusing to stand by their policy & also in holding me accountable for a mistake their customer svc rep obviously made in noting the transaction,I am not a thief & have always paid for anything I have received from this company & have no proof that the money was even refunded due to so many yrs having been passed,& just like they're disputing I received another pair after returning the damaged ones I dispute I've been refunded I never received a check.
Regards,
[redacted]
June 18, 2015Dear [redacted],
This is the response of QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.
Our Customer states the authorization in the amount of $42.18 is still showing on her credit card after she cancelled the order. As a courtesy I contacted our finance department to have the authorization removed. In the future our customer would need to wait for the authorization to be removed by her bank. QVC policy states if customers cancel orders on their own We cannot have the authorization removed, customers need to work with their banks to inquire about banks policy on removal of authorization. QVC requested the authorization be removed. If customer's bank is still holding that authorization she needs to work with them on their policy on removing authorizations.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint. QVC considers this matter closed.
Sincerely,
Janet SOffice of the President QVC, Inc.
June 12, 2014
Dear [redacted],This is the response of , Inc. () to your letter concerning the complaint filed with your office by QVC, Inc. (QVC) expressly reserves the right, in the Policies and Information section posted on its website under Additional Legal Information that Easy Pay offers are subject to approval by QVC. Our records show that messages were left for our customer to contact our Finance Department. Our customer needed to respond to the messages within five days if he wanted to be billed in full or the System would cancel the Order.| do apologize that our customer never received the calls about his order. The amount of $63.74 on our customers [redacted] credit card is just an authorization. Most banks remove the authorization within three to five business days. Our customer can contact his bank to inquire when this amount will be removed.Thank you for allowing QVC the opportunity to respond to Our Customers' complaint QVC considers this matter closed.Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10976877, and find that this resolution is satisfactory to me.
Regards, [redacted] Ps. Please make sure products are from the real manufacturer and not some other company. There for products will have all components and items.
December 3, 2014Dear [redacted],
This is the response of QVC. Inc. ("QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.QVC records show that on December 2nd a no cost replacement order was placed for item [redacted] TV. New order number...
[redacted]. I contacted the vendor of this item and they confirmed they received the order. They informed me the order is expected to ship on December 4th. Unfortunately the order cannot be shipped [redacted] it will be going [redacted] as the original order did. The estimated delivery date for this order is December 9th. I apologize for the situation with the original TV.Thank you for allowing QVC the opportunity to respond to our Customer's complaint.
Sincerely,
Janet S
Office of the President QVC
April 7, 2015Dear [redacted],This is the response of QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC’s Customer.I took the liberty of contacting our Customer. I apologized for the issue with placing her order with QVC. I set up a membership...
for our Customer. I located the item number Customer was trying to purchase. I sent the item to our Customer complimentary.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet S. Office of the President QVC, Inc,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: They still authorized the card on the 8th of Dec, I was not notified on the 10th as they claimed, It wasnt till I emailed them on the 12 of December I found all this out. There was no attempt by QVC to contact me to tell me this as they claimed. If they had no intentions of doing the easy pay my card should never been authorized in the first place,. It says an item is available for easy pay. It was a huge hassle to even get them to refund the money back which finally I got back on Monday the 15th. They have very poor communications in reguards to this.
Regards,
[redacted]
January 5, 2015Dear [redacted],This is thc response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding her Q Member account. Our Finance Department has closed our customer’s account...
duc to a debt at the same billing address, When there is a debt and an association to that debt, QVC closes all of the accounts that are linked together. Until the debt is paid in full, the account will remain closed.Thank you for the opportunity to respond to his inquiry.Sincerely,Evelle K
Office of the President QVC
October 9, 2014Dear [redacted],This is the response of QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.took the liberty of contacting our Customer. Due to the issues he is having with the [redacted] TV he can return to QVC for...
refund. Our Customer will contact me when he has it boxed I will issue a calltag for [redacted] pick up.Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaint.Sincerely,Janet S
Office of the President QVC, Inc.
May 19, 2015
Dear [redacted],
This is the response of QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by QVC’s Customer.Our Customer states that the order for item [redacted] HP 18" All-in-One Desktop was returned to QVC. I tracked our QReturn label it shows in transit back to QVC. I issued a refund to our Customers VISA credit card used on the order in the amount of $73.16 and stopped the remaining easy pay installments. Our Customer needs to allow 72 business hours for the refund to show on the credit card.
Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint. QVC considers this matter closed.
Sincerely,
Janet SOffice of the President QVC, Inc.
This is the response of QVC Inc. (“QVC) to your letter concerning the complaint filed with your office by QVC's Customer.
QVC closed this members account on 08/26/16 as some ez, pays were past due. As QVC was unable to get these payments updated the membership was sent to [redacted]...
Collections Agency on 09/11/16. This agency is an internal collections company that assists QVC with updating memberships so they can be opened allowing the customer to shop. On 10/13/16 the debt was paid in full and this account opened.This membership is now in good standing and our customer can take advantage of all promotions QVC is offering. [redacted] has removed the customer's name from their records as this debt was paid in full. As it is an internal collection agency [redacted] does not report to the credit bureaus; therefore the credit Scores are not affected.
Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.
Sincerely,Inez C[redacted] Office of the President
QVC, Inc.
March 5,2014
Dear **. [redacted]:
Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.
First I would like to apologize for the disappointment our customer had regarding a free shipping and handling offer that...
was advertised. I have reviewed our show and issued a refund for the postage in the amount of $6.47 back to the original payment. I have also spoken to our customer on 3/4/14 and advised of the refund. If she has any additional concerns she will follow up with me directly.
Again we apology for any inconvenience our customer may have experienced. If additonal assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.
Thank you for allowing QVC the opportunity to respond to our customer’s complaint.
Sincerely,
To Whom It May Concern:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.First I would like to apologize for any inconvenience our customer experience regarding his order. Our records show that a refund has been issued for the first order...
in the amount of $37.81 on 5/7/15. A new order was placed and shows delivered on 5/11 /15.I’ve spoken with our customer today and he has confirmed that the credit card authorizations have been removed. In addition I have issued a QVC member credit in the amount of $20 for his inconvenience.Again we apologize for any inconvenience our customer may be experiencing. If I can be of further assistance please contact me al 1 -800-296-2931, Monday - Friday 9am - 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customers complaint.
Sincerely,
Patricia K.
Office of the President
QVC, Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Response doe snot make sense. Drop ship department notified vendor to let them know when inventory is not available? View programs all of the time that let you know LIVE that there are no more of something available. Yet they are STILL selling this item as of this moment as if it is on hand. Does not show wait list shows it is still available. If they are aware it can not be ordered then why is it not listed as a back ordered item? Why is it still being offered as an in stock item? After ordering item I received notice it was not available, that is beyond ridiculous. It seems the extent of customer service its to take the order and then worry about if the customer will receive it.
No where in this response is a date given for shipping item. They regret my concerns but still do not give any indication of when it will ship. If it is available in another color then why not offer that solution? Clearly it is as black and white do not show wait list. Seems very little effort went in to the response and even less concern in general regarding customer satisfaction.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I thankyou for your help, they finally heard what I had to say.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting...
this response because:
1. On Monday, Nov. 3rd I was told by QVC's customer service department that the item was cancelled and it was not
2. I was then told by QVC's customer service Manager, Michelle from the St. Lucy office that the item cancellation was being handled now by their Customer Care dept and that the item would not ship
3. I have now been told that the item SHIPPED!!!! After for 3 full days of the stress and agravation that they have caused to me personally and my finances, I cannot belive that it took 5 days from when the item was processed to have it ship out and no one put a stop to it.
4. I have also been informed by QVC's customer service department that my account with them has been closed - which yet again, is something I did not authorize.
5. The fact, that NO ONE from QVC has reached out to me to help me, offer any kind of help or to see what they can do for me to even TRY to keep me as a customer.
I am beyond upset and disgusted with QVC and how they have treated me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 10565042
I am rejecting this response because: I can't find a box that will fit a 150 pound treadmill! and even if I did it wouldn't fit in my car. I shouldn't have to go through all this inconvenience when I received a damaged treadmill and a damaged box. All the payments have been taken out...yet i'm still sitting here staring at a broken treadmill.
I need them to refund the money they have taken out. OR send a NEW WORKING treadmill so that I can use that box to ship this one back.
I have never shopped from QVC and will never recommend them. I need the money they keep taking out monthly back if this is not resolved within the next week.
Regards,
Nawel Benidir
May 28, 2015
Dear [redacted],
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding his order for a [redacted] TV. Our Product Information Department researched...
the TV and discovered that the bullet points for the TV were incorrect. Our customer ordered Item [redacted], which has a merchandise price of $599.96. The TV is a 6200 and not a curved UHD 7500. Our customer Service department did offer some type of discount but not selling him. Item [redacted] at the same price. Item [redacted] has a merchandise price of $1,389.96. That would be a $790 price adjustment, and we cannot honor that much of an adjustment.Please have our customer call me at ([redacted], ext, [redacted], if he wishes to discuss his inquiry.
Thank you for the opportunity to respond to his inquiry,
Sincerely,Evelle KOffice of the President QVC
Dear [redacted]:
Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.
Fist I would like to apologize that we were not able to cancel oar customers order at the time of inquiry. Our records indicate that the item in question has been...
returned and a full refund has been issued back to our customer original payment on 2/16/14.
Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, Ican be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.
Thank you for allowing QVC the opportunity to respond to our customer’s complaint,