July 3, 2014
Dear **. [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customers.QVC regrets the concerns that our customers have regarding the refund for their mattress. QVC’s Customer Cure Department only...
recently received confirmation that the mattress was picked up.Please note that a refund was issued in the amount of $558.33, on July 2, 2014. The refund was issued to the credit card that was used on the order. The mattress was billed three (3) easy pay installments of $186.11. The fourth easy pay installment has been cancelled.Thank you for the opportunity to respond to this inquiry.Sincerely,
October 3, 2014Dear [redacted]:Thank you sor your recent inquiry to QVC concerning our customer. I will be happy to respond,I have reached out to our customer on 10/2/14 and advised that a refund check in the amount of $51.53 was issued sor the original item returned (** Cosmetics...
Anti-Aging Vitality Fc Disc with [redacted] Brush). Our customer has agreed to relurn the replacement item when received back to QVC returns warehousc.We apologize for any inconvenience this may have causcd our customer. If additional assistance is needed regarding this matter, I can be reached at ###-###-#### Monday – Friday 9am -- 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complains.Sincerely,
January 16, 2015Dear [redacted],This is the response of QVC, Inc. ("QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.QVC records show that a full refund was issued to Our Customer’s [redacted] Credit card for the return of item [redacted] White [redacted] NX Mini 2 0.5 Megapixel Mirrorless Digital Camera. The total amount of the refund is 138.06. I don't see that CIVC took any monies out for the Qreturn label.Thank you for allowing QVC the opportunity to respond to CVC's Customers complaint.Sincerely,
Janet S
Office of the President QVC, Inc.
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.
QVC regrets the concern that our customer has regarding the closure of his Q Customer Accounts. Our Finance Department has closed the account due to a financial loss taken...
at his billing address. Until the debt is paid in full, the account will be remained closed.This debt was not reported to the three major credit bureaus and will not impact his credit score.Thank you for allowing me the opportunity to respond to this inquiry.
Sincerely,Evelle K[redacted]Office of the PresidentQVC
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
June 13, 2014
Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your ossicc by our customer,QVC regrets the concerns that our customer has regarding a repair sor the [redacted] Estate Earring. Our finance department researched the item and found out that she was refunded $74.90 on October 15, 2009. This refund was issued to her Q Card and not in the form of a check. The bank has sent our customer (2) statements showing the posting of that credit. I have received a copy of that statement. Please have our customer call me at ([redacted] )if she has not rcocived the statement; I would like to either fax it or mail it to our customer. Since the bank has sent this to her before, please have her confirm the address if she would like it mailed to her home.Thank you for the opportunity to respond to this inquiry.Sincerely,Evelle K[redacted]Office of the PresidentQVC
October 31., 2014
Dear [redacted]:
This letter is the response from QVC, Inc to the complaint filed in your office by our customer.
Our customer purchase an ** laptop QVC Item number [redacted] and is stating QVC offered this item without [redacted] 365 for $349.00 or with **...
[redacted] 365 for $399.00, She stated the [redacted] 365 could be shared on 5 computers, Our customer received her purchase and discovered the [redacted] 365 she received can only be used on 1 computer and 1 tablet, Our customer wants QVC to honor the presentation.QVC apologizes for any misunderstanding. We have reviewed the presentations of October 11, 2014; she date our customer viewed our presentation of item [redacted] and confirmed QVC had not mentioned [redacted] 365 could be used with 5 computers and tablets. This item was presented throughout the day since it was our Special Value of the Day. A customer can purchase the [redacted] 365 directly from [redacted] for use on multiple computers and tablets.We are sorry we arc not able to honor our customer's request and if she is not satisfied with her purchase, as previously offered, she may return for a refund.QVC appreciates the opportunity to respond to this complaint.Sincerely,
Delores D.
Office of the President QVC, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: This is neither an acceptance nor a rejection of the businesses offer, but I think the business needs to know that, in this day and age and despite the fact that the manufacturer did not require a signature upon delivery, it is not acceptable practice to not require a signature upon delivery. At least with a signature it is somewhat easier to track where the package is left in the event of USPS/[redacted] delivery error such as in my case and in case criminal charges need to be filed for theft in case the people who receive the package fail to be honest by returning the package either to the person who the package was supposed to be delivered to or to the delivery company. This was a very expensive item and I would have had no way to prove that it was never left on my doorstep as the [redacted] driver claimed he did. This was a situation where many are at fault and all anyone is doing or saying is "I'm sorry". Sorry won't replace a $600 item that I would have been stuck paying for despite the fact that it was left at my neighbors house.
Regards,
[redacted]
September 5, 2014
Dear [redacted]:This letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer stated she ordered a [redacted] washer from QVC on August 15th and the QVC website stated she would he contacted in 7 business days to...
schedule delivery. Our customer did not received the call in the expected time frame and not able to obtain a phone number of the delivery agent to set up delivery, Since our customer ordered this product the price has dropped and when she asked for a price adjustment, her request was not honored. Our customer is still waiting for her delivery and wanted an update. She is also asking QVC to honor her request for a price adjustment, our customer is being billed $1199.96 and the new price is $1119,96 a difference of $80.00 and a discount on the shipping and handling.QVC reviewed our customer's complaint and confirmed an order for Item [redacted] 5.6 Cu. Ft Top-Loading Washer - White on Order [redacted] placed on August 15, 2014. QVC was unable to have this order processed in a timely manner due to the [redacted] being used on this order did not fully verify for our customer. Their billing address for the card did not verify with the billing address on our customer’s membership account due to a recent move. This situation was finally rectified and our customer’s order was forwarded to the vendor for processing on August 20, 2014, Our customer did receive a call from the vendor on August 27, 2014 advising her they would be sending the unit to their warehouse and have an agent call to set up delivery arrangements.QVC researched further and the latest information on the delivery for our customer is scheduled for today, September 5th.At this time our customer has not been billed for this shipment and when the billing has been finalized, as a customer courtesy, will be happy to issue the price difference of $80.00 and additionally $50.00 in a shipping adjustment.QVC apologizes for the inconvenience our customer experienced with this order and appreciates the opportunity to respond to this complaint.Sincerely,
Dolores D
Office of the President
October 1, 2014
Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the return of the [redacted] Pro Tablet. Please have her call me at [redacted],...
ext. [redacted]. I would like to assist with her inquiry.Thank you for the opportunity to respond to his inquiry.Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: What QVC has done; closed my account and holding me accountable for some other person's action is morally unethical so far as business ethics go. This person, an adult, is not my spouse nor on my account. QVC gave this person an account; I did not. I had no knowlege about it and rightfully so. It is not my business. What QVC is doing is illegal in the United States of America. I will have nothing more to do with these unscrupulous blackmailers.
[redacted]
August 18, 2014Dear [redacted]:The following letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer notified your office she has been paying for [redacted] a [redacted] Classic Rocker/Recliner in Ez-Pay installments billing her Q...
Credit Card. She received a notification her Ez-Pay installment was declining and QVC is requiring another form of payment, Our customer discovered she had gone over her approved credit limit on the Q Credil Card and the bank will not approve any further billing to the card until additional payments are made, reducing her balance. As a result this account has been sent to Collections, Our customer feels this is an unfair practice and wants to continue having the remaining installments bill to the Q Credit Card, Her expectations when she placed the order, was to have all of the payments billed to this card. Our customer is asking QVC to honor this request.QVC apologizes the Q Credit Card is unable to be billed for the 2 remaining installments on this order, The credit limit is set by [redacted] the issuer of the Q Credit Card. At the time our customer placed her order in February there was adequate credit available for the purchase to be billed to the Q Credit Card. Unfortunately, our customer also used the card for other purchases with QVC and the available credit depleted. Our customer will have to supply another form of payment before QVC can reopen her account and remove it from Collections.Again, QVC apologizes we are unable to honor her request and appreciate the opportunity to respond to this complaint.Sincerely,Dolores D
Office of the President QVC, Inc
I went with QVC for a memory foam mattress. My family had dealt with them in the past and it's been good, which is why I chose to do business with them. I purchased the mattress on 8/30/16 over the phone with a live agent. Payment was made that evening around 8:50pm. I received my confirmation number, and was told 9/8/16 would be the delivery date. My order was stuck in process for 4 days, so I called and spoke to another agent that assured me everything was on schedule and that I would receive my package on the 8th. As of 9/5/16 I called again to make sure as my account under QVC showed processing. Another agent assured me I will get my package on the 8th. The memory foam. Mattress comes in a box as it is vacuumed sealed. So 9/8/16 arrives and I take the day off of work to wait for ups since I don't live in the best area. I lost a days pay because I was told by 3 different agents over at QVC my package would be here. I called 9/8/16 at 9:34pm to see what was going on and was told the package wasn't sent out on the date I was told and listed. The agent did nothing to help or assist in any answers. I will never deal with QVC again. Terrible customer service, and terrible system in place.
I am writing to share a customer's complaint in regards to QVC. This home shopping network closed my account without notifying me . I had no outstanding payments and I did nothing unethical. I called because I could no longer access my online account. I got a lot of "run around" but no solid answers. I just want to make a complaint about their business practice and how unprofessional and unethical they treated me.
Thank you in advance for you time.
May 29, 2015
Dear [redacted],
This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.
Our Customer states the authorization in the amount of $42.18 is still showing on her credit card after she...
cancelled the order. As a courtesy | contacted our finance department to have the authorization removed. In the future our customer would need to wait for the authorization to be removed by her bank. QVC policy states if customers cancel orders on their own we cannot have the authorization removed, customers need to work with their banks to Inquire about banks policy on removal of authorization.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.
Sincerely,
Janet S
Office of the President QVC, Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I am sending a package to the business in question with information on the purchase that my wife made which I received from a live chat that I had with an associate of QVC. I am also sending in a package with a copy of the cover of the comic book showing the signature and also a copy of what is considered a true signature by collectors of comics. QVC is requesting that I acquire a an expert stating the signature is not authentic and have that person send a certified letter stating so. Of course I do not has access to such a person but all the research that I have done on this signature and also the input from collectors have insured me that this signature is not correct. The reason I am rejecting the business request is that requesting me to acquire a hand writing specialist is a bit over the top when the authenticity of the signature can be found through a bit of research and input from collectors. I am not asking for QVC to do a recall, I am just wanting them to be fair with me on this issue.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: As you can see that they refunded the first easy pay, but their bank kept charging my Qvc credit card for the full amount of each products; as you can see if they cancel and refunded those amounts I should not have anything on my the credit card. Please go thur their explanation thing don't all up, plus I'am still paying payment on that [redacted]. Doing their tranfer to there new bank the bank was charging me late fees which are not right even the $500.00 I sent [redacted] on the account even all total I didn't owe much more the the 500.00. The bank needs to do a sound audit of my account. If you need me to fax you the statements I will if you give me your fax #
###-###-####
[redacted]
Regards,
Cecil Risher
January 5, 2015Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding her orders for the [redacted] Coffee Makers. Our records indicate that both of them...
were delivered to her address. The first tracking number is [redacted] and shows that it was delivered on August 18, 2014. The second tracking number is [redacted] and shows that it was delivered on August 18, 2014. Both packages were left at our customer’s front door. The first installment was paid on each order and the rest of the installments are past due and her account is now closed, There will be no refunds issued and the account will remain closed until the Coffee Makers are paid in full.Thank you for the opportunity to respond to his inquiry.Sincerely,
Evelle K
Office of the President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Perhaps it would be easier if I just press IDENTITY THEFT charges against QVC, Inc.! Please explain to me how you can just change the name on an account? How do I get this Janet person to understand what has happened here????? [redacted] resided in my home and at any time had access to my bank account information. [redacted] was removed from my residence because he is a thief, liar and an alcoholic. I have only ONE account with QVC, Inc. I don't care if my account is closed, I will never ask that it be reopened. I REFUSE to pay a debt that I did not create or authorize.
Regards,
[redacted]
Customer Service Issues - Customer service failed to provide assistance selectProblem: I had an issues filed thru Revdex.com that is now closed that I thought was resolved- I placed 2 orders that were cancelled because of the same issue - acct#[redacted]- spoke to Janice in the office of the president - was advised that this issue was resolved, still not resolved- I am filing yet another complaint with this company. I keep being told that this issue is resolved but it is not- never received an apology and this is bad customer service. Money has been taken out of my checking account for $282.70 and I still have not gotten the product. Trying to make a purchase for Christmas and it will never be here in time and this issue has been going on since the end of november- this company is not trying to rectify what so ever!
July 3, 2014
Dear **. [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customers.QVC regrets the concerns that our customers have regarding the refund for their mattress. QVC’s Customer Cure Department only...
recently received confirmation that the mattress was picked up.Please note that a refund was issued in the amount of $558.33, on July 2, 2014. The refund was issued to the credit card that was used on the order. The mattress was billed three (3) easy pay installments of $186.11. The fourth easy pay installment has been cancelled.Thank you for the opportunity to respond to this inquiry.Sincerely,
October 3, 2014Dear [redacted]:Thank you sor your recent inquiry to QVC concerning our customer. I will be happy to respond,I have reached out to our customer on 10/2/14 and advised that a refund check in the amount of $51.53 was issued sor the original item returned (** Cosmetics...
c Disc with [redacted] Brush). Our customer has agreed to relurn the replacement item when received back to QVC returns warehousc.We apologize for any inconvenience this may have causcd our customer. If additional assistance is needed regarding this matter, I can be reached at ###-###-#### Monday – Friday 9am -- 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complains.Sincerely,
Anti-Aging Vitality F
January 16, 2015Dear [redacted],This is the response of QVC, Inc. ("QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.QVC records show that a full refund was issued to Our Customer’s [redacted] Credit card for the return of item [redacted] White [redacted] NX Mini 2 0.5 Megapixel Mirrorless Digital Camera. The total amount of the refund is 138.06. I don't see that CIVC took any monies out for the Qreturn label.Thank you for allowing QVC the opportunity to respond to CVC's Customers complaint.Sincerely,
Janet S
Office of the President QVC, Inc.
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.
QVC regrets the concern that our customer has regarding the closure of his Q Customer Accounts. Our Finance Department has closed the account due to a financial loss taken...
at his billing address. Until the debt is paid in full, the account will be remained closed.This debt was not reported to the three major credit bureaus and will not impact his credit score.Thank you for allowing me the opportunity to respond to this inquiry.
Sincerely,Evelle K[redacted]Office of the PresidentQVC
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
June 13, 2014
Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your ossicc by our customer,QVC regrets the concerns that our customer has regarding a repair sor the [redacted] Estate Earring. Our finance department researched the item and found out that she was refunded $74.90 on October 15, 2009. This refund was issued to her Q Card and not in the form of a check. The bank has sent our customer (2) statements showing the posting of that credit. I have received a copy of that statement. Please have our customer call me at ([redacted] )if she has not rcocived the statement; I would like to either fax it or mail it to our customer. Since the bank has sent this to her before, please have her confirm the address if she would like it mailed to her home.Thank you for the opportunity to respond to this inquiry.Sincerely,Evelle K[redacted]Office of the PresidentQVC
October 31., 2014
Dear [redacted]:
This letter is the response from QVC, Inc to the complaint filed in your office by our customer.
Our customer purchase an ** laptop QVC Item number [redacted] and is stating QVC offered this item without [redacted] 365 for $349.00 or with **...
[redacted] 365 for $399.00, She stated the [redacted] 365 could be shared on 5 computers, Our customer received her purchase and discovered the [redacted] 365 she received can only be used on 1 computer and 1 tablet, Our customer wants QVC to honor the presentation.QVC apologizes for any misunderstanding. We have reviewed the presentations of October 11, 2014; she date our customer viewed our presentation of item [redacted] and confirmed QVC had not mentioned [redacted] 365 could be used with 5 computers and tablets. This item was presented throughout the day since it was our Special Value of the Day. A customer can purchase the [redacted] 365 directly from [redacted] for use on multiple computers and tablets.We are sorry we arc not able to honor our customer's request and if she is not satisfied with her purchase, as previously offered, she may return for a refund.QVC appreciates the opportunity to respond to this complaint.Sincerely,
Delores D.
Office of the President QVC, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: This is neither an acceptance nor a rejection of the businesses offer, but I think the business needs to know that, in this day and age and despite the fact that the manufacturer did not require a signature upon delivery, it is not acceptable practice to not require a signature upon delivery. At least with a signature it is somewhat easier to track where the package is left in the event of USPS/[redacted] delivery error such as in my case and in case criminal charges need to be filed for theft in case the people who receive the package fail to be honest by returning the package either to the person who the package was supposed to be delivered to or to the delivery company. This was a very expensive item and I would have had no way to prove that it was never left on my doorstep as the [redacted] driver claimed he did. This was a situation where many are at fault and all anyone is doing or saying is "I'm sorry". Sorry won't replace a $600 item that I would have been stuck paying for despite the fact that it was left at my neighbors house.
Regards,
[redacted]
September 5, 2014
Dear [redacted]:This letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer stated she ordered a [redacted] washer from QVC on August 15th and the QVC website stated she would he contacted in 7 business days to...
schedule delivery. Our customer did not received the call in the expected time frame and not able to obtain a phone number of the delivery agent to set up delivery, Since our customer ordered this product the price has dropped and when she asked for a price adjustment, her request was not honored. Our customer is still waiting for her delivery and wanted an update. She is also asking QVC to honor her request for a price adjustment, our customer is being billed $1199.96 and the new price is $1119,96 a difference of $80.00 and a discount on the shipping and handling.QVC reviewed our customer's complaint and confirmed an order for Item [redacted] 5.6 Cu. Ft Top-Loading Washer - White on Order [redacted] placed on August 15, 2014. QVC was unable to have this order processed in a timely manner due to the [redacted] being used on this order did not fully verify for our customer. Their billing address for the card did not verify with the billing address on our customer’s membership account due to a recent move. This situation was finally rectified and our customer’s order was forwarded to the vendor for processing on August 20, 2014, Our customer did receive a call from the vendor on August 27, 2014 advising her they would be sending the unit to their warehouse and have an agent call to set up delivery arrangements.QVC researched further and the latest information on the delivery for our customer is scheduled for today, September 5th.At this time our customer has not been billed for this shipment and when the billing has been finalized, as a customer courtesy, will be happy to issue the price difference of $80.00 and additionally $50.00 in a shipping adjustment.QVC apologizes for the inconvenience our customer experienced with this order and appreciates the opportunity to respond to this complaint.Sincerely,
Dolores D
Office of the President
October 1, 2014
Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the return of the [redacted] Pro Tablet. Please have her call me at [redacted],...
ext. [redacted]. I would like to assist with her inquiry.Thank you for the opportunity to respond to his inquiry.Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: What QVC has done; closed my account and holding me accountable for some other person's action is morally unethical so far as business ethics go. This person, an adult, is not my spouse nor on my account. QVC gave this person an account; I did not. I had no knowlege about it and rightfully so. It is not my business. What QVC is doing is illegal in the United States of America. I will have nothing more to do with these unscrupulous blackmailers.
[redacted]
August 18, 2014Dear [redacted]:The following letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer notified your office she has been paying for [redacted] a [redacted] Classic Rocker/Recliner in Ez-Pay installments billing her Q...
Credit Card. She received a notification her Ez-Pay installment was declining and QVC is requiring another form of payment, Our customer discovered she had gone over her approved credit limit on the Q Credil Card and the bank will not approve any further billing to the card until additional payments are made, reducing her balance. As a result this account has been sent to Collections, Our customer feels this is an unfair practice and wants to continue having the remaining installments bill to the Q Credit Card, Her expectations when she placed the order, was to have all of the payments billed to this card. Our customer is asking QVC to honor this request.QVC apologizes the Q Credit Card is unable to be billed for the 2 remaining installments on this order, The credit limit is set by [redacted] the issuer of the Q Credit Card. At the time our customer placed her order in February there was adequate credit available for the purchase to be billed to the Q Credit Card. Unfortunately, our customer also used the card for other purchases with QVC and the available credit depleted. Our customer will have to supply another form of payment before QVC can reopen her account and remove it from Collections.Again, QVC apologizes we are unable to honor her request and appreciate the opportunity to respond to this complaint.Sincerely,Dolores D
Office of the President QVC, Inc
I went with QVC for a memory foam mattress. My family had dealt with them in the past and it's been good, which is why I chose to do business with them. I purchased the mattress on 8/30/16 over the phone with a live agent. Payment was made that evening around 8:50pm. I received my confirmation number, and was told 9/8/16 would be the delivery date. My order was stuck in process for 4 days, so I called and spoke to another agent that assured me everything was on schedule and that I would receive my package on the 8th. As of 9/5/16 I called again to make sure as my account under QVC showed processing. Another agent assured me I will get my package on the 8th. The memory foam. Mattress comes in a box as it is vacuumed sealed. So 9/8/16 arrives and I take the day off of work to wait for ups since I don't live in the best area. I lost a days pay because I was told by 3 different agents over at QVC my package would be here. I called 9/8/16 at 9:34pm to see what was going on and was told the package wasn't sent out on the date I was told and listed. The agent did nothing to help or assist in any answers. I will never deal with QVC again. Terrible customer service, and terrible system in place.
I am writing to share a customer's complaint in regards to QVC. This home shopping network closed my account without notifying me . I had no outstanding payments and I did nothing unethical. I called because I could no longer access my online account. I got a lot of "run around" but no solid answers. I just want to make a complaint about their business practice and how unprofessional and unethical they treated me.
Thank you in advance for you time.
May 29, 2015
Dear [redacted],
This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.
Our Customer states the authorization in the amount of $42.18 is still showing on her credit card after she...
cancelled the order. As a courtesy | contacted our finance department to have the authorization removed. In the future our customer would need to wait for the authorization to be removed by her bank. QVC policy states if customers cancel orders on their own we cannot have the authorization removed, customers need to work with their banks to Inquire about banks policy on removal of authorization.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.
Sincerely,
Janet S
Office of the President QVC, Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I am sending a package to the business in question with information on the purchase that my wife made which I received from a live chat that I had with an associate of QVC. I am also sending in a package with a copy of the cover of the comic book showing the signature and also a copy of what is considered a true signature by collectors of comics. QVC is requesting that I acquire a an expert stating the signature is not authentic and have that person send a certified letter stating so. Of course I do not has access to such a person but all the research that I have done on this signature and also the input from collectors have insured me that this signature is not correct. The reason I am rejecting the business request is that requesting me to acquire a hand writing specialist is a bit over the top when the authenticity of the signature can be found through a bit of research and input from collectors. I am not asking for QVC to do a recall, I am just wanting them to be fair with me on this issue.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: As you can see that they refunded the first easy pay, but their bank kept charging my Qvc credit card for the full amount of each products; as you can see if they cancel and refunded those amounts I should not have anything on my the credit card. Please go thur their explanation thing don't all up, plus I'am still paying payment on that [redacted]. Doing their tranfer to there new bank the bank was charging me late fees which are not right even the $500.00 I sent [redacted] on the account even all total I didn't owe much more the the 500.00. The bank needs to do a sound audit of my account. If you need me to fax you the statements I will if you give me your fax #
###-###-####
[redacted]
Regards,
Cecil Risher
January 5, 2015Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding her orders for the [redacted] Coffee Makers. Our records indicate that both of them...
were delivered to her address. The first tracking number is [redacted] and shows that it was delivered on August 18, 2014. The second tracking number is [redacted] and shows that it was delivered on August 18, 2014. Both packages were left at our customer’s front door. The first installment was paid on each order and the rest of the installments are past due and her account is now closed, There will be no refunds issued and the account will remain closed until the Coffee Makers are paid in full.Thank you for the opportunity to respond to his inquiry.Sincerely,
Evelle K
Office of the President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Perhaps it would be easier if I just press IDENTITY THEFT charges against QVC, Inc.! Please explain to me how you can just change the name on an account? How do I get this Janet person to understand what has happened here????? [redacted] resided in my home and at any time had access to my bank account information. [redacted] was removed from my residence because he is a thief, liar and an alcoholic. I have only ONE account with QVC, Inc. I don't care if my account is closed, I will never ask that it be reopened. I REFUSE to pay a debt that I did not create or authorize.
Regards,
[redacted]
Customer Service Issues - Customer service failed to provide assistance selectProblem: I had an issues filed thru Revdex.com that is now closed that I thought was resolved- I placed 2 orders that were cancelled because of the same issue - acct#[redacted]- spoke to Janice in the office of the president - was advised that this issue was resolved, still not resolved- I am filing yet another complaint with this company. I keep being told that this issue is resolved but it is not- never received an apology and this is bad customer service. Money has been taken out of my checking account for $282.70 and I still have not gotten the product. Trying to make a purchase for Christmas and it will never be here in time and this issue has been going on since the end of november- this company is not trying to rectify what so ever!