Qualtry, LLC

Hey ***, I completely understandThe tracking number will be ***It will be personalized within the next couple of days and ship right out to youYou will receive it within the next weekSo sorry for the mishap! I'm happy to refund your shipping cost as well for the inconvenience.Thank you!Brian

Hello, I'm really sorry about the delay in your orderWe received a lot more orders than we had originally expected and are doing our best to get all of the orders placed with us made and shipped out as soon as possibleWe are also hoping to get a phone system set up by the end of this month!
I'm sorry we didn't have it up and running during the Christmas seasonIf you email me at kent.o'***@qualtry.com I would be more than happy to email you the tracking numbers that have been created for your orders. Thanks!

Hello, I'm sorry you feel that way, if you have any other questions or concerns please feel free to reach out to me at kent.o'***@qualtry.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI see that your order was shipped and expected
to be delivered on Jan 9thWe hope you had a wonderful holiday despite the disappointment we may have caused

Hello, Thank you for your feedbackYour replacement order delivered on Jan6th, I hope it was received wellIn regards to the shipping costs, I see that you spoke with one of our agents who explained how we calculate our shipping prices and this it does include a handling fee for the itemsThe amount charged is not calculated by the shipping address but is standard for an order being sent to any address in the U.S.I apologize if the prices are unsatisfactory to youIf you would like to return the products back to our facility, we would then be able to issue a refund for the amount we charged for the order

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our items this season and tried our best to meet the demandI show that your order has been shipped and is
expected to be delivered tomorrow We hope you had a wonderful holiday despite the disappointment we may have caused

Hello ***,Thanks so much for your emailIn order to redeem your code, please visit the following link:http://americanlasercrafts.com/products/personalized-handled-large-serving-...⇄ you are there you can choose which board design you would like and enter your
personalization informationSince you ordered two boards, once the first one is in your cart, please go back to the link above and do the process again for your 2nd boardYou must have both boards in your cart at checkoutDuring checkout, you will be asked for your gift card of discount codeThis is where you put your code of ***I just tested your code out and it works just fineThe only thing you pay for at checkout is $for shipping as stated in your instructions.Please feel free to email me directly at ***@americanlasercrafts.com if I can help you with anything else.Kind Regards,Brian

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI show that your order has been shipped and was
delivered on Jan8th.We hope you had a wonderful holiday despite the disappointment we may have caused

Hello, I sincerely apologize for the confusion regarding your orderI show that your order has been shipped and is expected to be delivered Feb5th

Hello [redacted],Thanks so much for your email. It does look like your Power Bank was shipped out on 12/10. I sincerely apologize that you did not receive it. We are more than happy to refund your shipping cost. Since your item was purchased through another web site, you do need to contact them to...

process that part of the refund as we have not collected those funds, but they will be happy to do so as well. Please let me know if I can be of further service. I can be reached directly at [redacted]@americanlasercrafts.com.Thank you!Brian

I apologize for the confusion. Your order is for a personalized apron and I see that is has been shipped and is expected to arrive tomorrow.

Hello! Thanks so much for reaching out to us. I sincerely apologize that this has happened on your order. We process hundreds of thousands of orders and rarely get them wrong, but it sounds like we messed up on your order. I am going to have Kent *'S[redacted]) research...

this and get back with you ASAP. He is our customer service manager and will make sure to get this taken care of immediately. Please feel free to reach out to me directly as well ([redacted]) Thank you!! Brian

Hello [redacted],I apologize that your order has taken longer than expected. I just tracked it and it looks like it will be delivered to you today or tomorrow. The tracking number to track your order is . I will go ahead and credit your credit card for the shipping fee right now.Thanks! Happy...

Holidays!Brian K[redacted]@americanlasercrafts.com

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that your order has been shipped and was...

delivered on Jan. 17th.We hope you had a wonderful holiday despite the disappointment we may have caused.

Hi [redacted],Thanks so much for your email! I am so sorry your package only contained one of your cutting boards. Our records indicate that both were included - but if you can let me know which one was not included I would be more than happy to re-create the missing item. Please email me directly at...

[redacted]@americanlasercrafts.com so I can get this expedited for you.Thanks!Brian

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that your order has been shipped and is...

expected to be delivered tomorrow. We hope you had a wonderful holiday despite the disappointment we may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, it’s a shame that it has to come to this in order to get a response from the company. I emailed them several times on my own and they couldn’t answer me. It was not due to the holiday. There were MANY of the same complaints on their comment board. 
Sincerely,
[redacted]

Hi [redacted],It looks like your package has been delivered. Based on when we shipped your item it should have arrived before Christmas. If you look at your shipping label, it says 2-Day Priority Mail, then if you track it, you can see it was in the hands (and showing movement) in the postal system by December 21st. (Tracking number [redacted]). It should have been delivered on December 23rd. From this, you can certainly see we held up our end of the deal and shipped it early enough to arrive on time. Since you ordered your item from a reseller, they are the ones that collected your payment and have your credit card information. You are welcome to contact them and see if there is anything they can do based upon us shipping it on time, but the post office delivering it late.Thank you,Brian K[redacted]@americanlasercrafts.com

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that you spoke with one of our associates who...

has updated you on the current processing time for your order.   We hope you had a wonderful holiday despite the disappointment we may have caused.