Qualtry, LLC

Complaint: ***
I am rejecting this response because: the last message said no later then Monday
Sincerely,
*** ***

Hello ***,Thanks so much for your emailI have tracked all of your orders and have the following results:#*** shipped 12/Tracking number ***#*** shipped 12/Tracking number ***#*** shipped 12/Tracking number ***#*** shipped
12/Tracking number ***#*** shipped 12/Tracking number ***As you can see, we did ship all of these items some time ago, and every single one shows movement along the wayWe have noticed that items shipping to Canada have been taking longer than expectedAll of these items can be tracked at UPS.comYou can call UPS customer service at ###-###-#### for further informationOnce it is in the hands of UPS and Canadian customs the delivery time is completely out of our controlWe do our very best to ship on time and hope that UPS will live up to their end as wellPlease feel free to reach out to me directly at ***@americanlasercrafts.com if you should have any other questions.Thanks so much! I hope you have a happy New Year!!Brian***@americanlasercrafts.com

Hello ***,I apologize it has taken a bit longer to get your order out than anticipatedWe did not expect the massive Christmas rush we would experience this yearRegardless of that, I have checked on your order and it looks like a shipping label has already been created and your order is
scheduled to be delivered before Christmas stillUnfortunately if I go try to find your order and pull it to ship it a different method, it would end up taking longer because it is already loaded into machines that are set up to run 24/for days and days, so by pulling it, it would put it at the end of the lineI don't know if that makes sense, but the way it is now it will arrive to you before ChristmasPlease feel free to email me directly should you need anything else :)My email address is ***@americanlasercrafts.comThanks so much!Brian

Hi ***,Since Your order was placed after our holiday cutoff date and those orders have now been fulfilled, we are now creating all orders placed after the December 8th cutoff dateYou will receive an automated email with tracking information in the next few days to track your order.Thanks!Brian

Hello, I'm sorry about the delay in your order, your email was sent on to our customer service supervisorHowever she didn't respond as she noticed that you had also chatted with one of our customer service agents over our chat function, and that the problem had been resolvedIf you have any
other questions please contact me at kent.o'***@qualtry.com Thanks!

Complaint: ***
I am rejecting this response because: I thought your company would take the higher ground and say...because we could not fulfill our Christmas Holiday delivery time, your shipping is free and you should see the S/H charges reimbursed to your card within the next billing cycle or...In order to show our sincere apologies, one of the hats will be free as well as the S/H charges will be reimbursedHowever, just an apology has been receivedWhere is the customer service? I will not be ordering from your company ever again and if any of my friends or family mention your name, I will not have a good word to sayI am usually pretty tolerant, but I have read all the other complaints, not unlike mine and I don't understand how one runs a business like this?I do not want to close this until the products are received and I might add the CORRECT products are received as the company mentioned stockingsI did not order stockings; I ordered custom embroidered hats for my daughter and granddaughterIn addition, I want to make sure the embroidering is correct before I close out the complaint.Thank for your attention
Sincerely,
*** ***

Hello, I'm sorry I was under the impression that it had been resolvedPlease email me at kent.o'***@qualtry.com and I would be happy to get this problem resolved. Thanks!

Hello *** ***,Thank you for your emailI apologize that you have not received your orderOur records show it was shipped back on December 2ndI am more than happy to reship it to youYou will receive a separate email with the tracking numberPlease feel free to reach out to me directly at
***@americanlasercrafts.com if you have any additional questions.Thanks :)Brian

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in receiving your orderWe were unable to predict the popularity of our items this season and tried our best to meet the demandI show that your order'is being prepped for shipment, you should expect to
see an email confirmation shortly with a tracking number

Hello! Thank you so much for reaching out to usI apologize for the mistakes that were made on your ordersI am having our customer service manager (Kent *'S***) *** reach out to you directly to get this resolvedIt's our goal that you are 100% satisfiedIf you need
any additional help from myself I am happy to help as well (Kent is the #guy in the company that will make this right)Please always feel free to reach out to me directly as well***. Thank you so much!!Brian

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI show that your order has been shipped and
delivered today.We hope you had a wonderful holiday despite the disappointment we may have caused

Hi ***,Thanks so much for your emailSo sorry your spoon arrived incorrectlyWe will ship you a replacement out ASAPYou will receive a separate email with a new tracking numberPlease feel free to reach out to me directly if you have any other questionsI can be reached at
***@americanlasercrafts.com.Thanks!Brian

Hi ***,Thanks so much for your emailI have checked on your order and it is currently being made in our production facility and should be shipped out within the next few days, Monday at the latestIt looks like we are still in our stated 10-business days order turn -around time currently
Once a tracking number is generated (as it ships) you will receive a separate email with that number.Thanks! Merry Christmas!Brian***@americanlasercrafts.com

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of the stockings this season and tried our best to meet the demandI see that your order was delivered on Dec
26th and I have refunded half of your shipping for the delay. We hope you had a wonderful holiday despite the disappointment we may have caused

HelloThank you for reaching out to usAs Peter explained, the prices may seem higher than you would normally expect because shipping is charged per item, not per order and the cost does include a handling feeBecause our items are customized, they go through many stages and are not just pulled
off the shelf and shipped outI am not able to make any changes to the shipping charges as the items were purchased at a significantly reduced price saving you over $I apologize for any misunderstanding and I would be happy to pass along your feed back

Hello, I'm really sorry about the delay in your order, our system shows that it has been deliveredIf you have any other questions please feel free to contact me at kent.o'***@qualtry.com Thanks!

Hello, I'm really sorry about the delay in your order and in the delay for our response to your emailsWe've had around twice as many orders than we had expected which is why there is such a delay in your order as well as a response to your emailWe are doing the best we can with the
resources we haveWe didn't expect to become one of the top sellers on groupon and weren't prepared for all of the orders that would entailWe are doing the absolute best we can to get every order made and shipped in time for ChristmasI've refunded you for your orders and apologize for the delayIf you have any other questions you can contact me at kent.o'***@qualtry.com Thanks!

Revdex.com:I will wait and see what happens, upset that I have to find alternate Christmas gifts at this time, the USPS has no record of original orderI appreciate someone finally responding, sad it took emails , call to Groupon and a complaint thru Revdex.comThe only thing a business has is its reputationA phone call or email takes minutes.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,Thanks so much for your emailI have looked into your orders and have found the following: Order *** looks like it is out for delivery to your home todayThe tracking number is ***Order number *** is currently in production and scheduled to ship within the
next couple of days but will also arrive before ChristmasYou will receive a separate tracking number for that order once it leaves our facility.Thanks so much for your business! Please feel free to reach out directly to me at ***@americanlasercrafts.com if you have any additional questionsHappy Holidays!!Brian

Revdex.com:
I did receive part of my order today. I'm looking forward to receiving the rest of my order very soon. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***