Quality Mark, Inc.

This letter is in response to your letter concerning [redacted]  Please accept our sincerest apologies for the inconveniences and frustrations that Ms. [redacted] experienced. Mary [redacted], Circulation Support Specialist, reviewed the history of the account. ...

Ms. [redacted] telephoned Ms. [redacted] and has been able to explain some issues regarding automated payment system and that she would be able to honor Ms. [redacted]’ s  request for a refund.  A refund in the amount of $28.59 has been requested. Ms. [redacted]  was agreeable to the refund and this has resolved the matter to her satisfaction  Ms. [redacted] has also provided Ms. [redacted] with her direct telephone number: ###-###-#### and her email[redacted] if any future questions or concerns should arise.