Quality Mark, Inc.

As your response states, this is an going problem I have received multiple similar responses None of them have made a difference I have no reason to accept this "solution" Let your actions demonstrate your solution

This letter is in response to your email concerning *** *** (complaint #***). Please accept our sincerest apologies for the inconveniences and frustrations MsStalker experienced with her newspaper subscription Mary Y***, Customer Support Specialist, verified that
her account was cancelled, the balance due removed, and that she owes nothing to The Arizona Republic. An email was sent to Ms*** on May 23, to confirm this resolution. If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at (602) *** or ***
* Sincerely, The Arizona Republic Consumer Solutions Center

This letter is in response your email concerning *** *** (complaint ID# ***). Please accept our sincerest apologies for the inconveniences and frustrations Mr*** experienced with his newspaper subscription We truly regret that newspaper deliveries continued during his
recent vacation stop request. The manager in charge of delivery in his area has been notified of the issue, and Mr*** account has been credited for two weeks We have also offered Mr*** a discounted rate for the next six months. Mary Y***, Customer Support Specialist, sent an email to Mr*** on 10/6/informing him of this resolution, however she is still awaiting a response. If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at *** *** or my***@repupublicmedia.com

This letter is in response to your email concerning Jess V*** (complaint #***. Please accept our sincerest apologies for any inconveniences and frustrations MsV*** experienced Kristine F*, Classified Manager, contacted MsV*** via email, as the phone number
provided was unavailable. The obituary from legacy.com has been removedThat type of obituary is placed by Legacy Funeral Home with direction from the State of Arizona. If there are further questions or concerns regarding this complaint, please feel free to contact Kristine directly at ###-###-#### or *** Sincerely, The Arizona Republic Classified Regional Sales Center

This letter is in response to your letter concerning MrSheldon S***, Complaint #***. Please accept our sincerest apologies for the inconveniences and frustrations that MrS*** experiencedMary Y***, Circulation Support Specialist, reviewed the history of MrS***’s account as he
had not received a refund he was promised as of 3/31/2016. The History on the account showed that MrS*** had initially called the circulation department and was credited in the amount of $which was the entire amount of money he paid without receiving a paper. MsY*** was able to speak with MrS*** and explained to MrS*** that a refund of $54.65(tax included) was requested on 3/7/and mailed out on 3/15/2016. As of 4/7/the refund check remains outstanding and the accounting department has reissued the check. Mary Y*** verified MrS***’s address and informed him that the check comes from *** and that it may take up to two weeks to arriveEvery request by MrS*** has been addressed by Mary Y*** to refund his disputed amount of $50.00 plus tax for a total of $refunded Mary Y*** has given her direct phone number 602-*** and email *** to MrS*** if there are any further questions or concerns

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
* ***

This is in response to your email concerning *** * *** (complaint #11832159). Please accept our sincerest apologies for the continued frustrations that Ms*** experienced with unwanted emails Mary Y***, Circulation Support Specialist, verified that her email mail address
has been added to our Do Not Contact registries, and she should receive no further contact from The Arizona Republic. If there are any further questions or concerns regarding this issue, please contact Mary Y*** directly at ###-###-#### or ***@***.com Sincerely, The Arizona Republic Consumer Solution Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This letter is in response to your email concerning *** *** (complaint # ***). Please accept our sincerest apologies for the inconveniences and frustrations Mr*** experienced with his newspaper subscriptionOur policies regarding refunds and premium editions are outlined in
our disclaimer (see attached), and is provided when customers start a subscription via phone, web, or mail. A refund for $was processed back to his credit card and there will be no further charges to his credit card. Olivia Ybarra, Consumer Solution Center Supervisor, left a voicemail message with Mr*** on April 6th to follow up with his experience, but has not heard back from him to date. If he has still needs further assistance regarding this issue, we ask that he please contact Olivia directly at *** *** or *** Sincerely, The Arizona Republic Consumer Solutions Center

This letter is in response to your email concerning ** *** (complaint #***). Please accept our sincerest apologies for the inconveniences and frustrations Mr*** experienced with his newspaper subscription Mary Y***, Customer Support Specialist, verified that
his account was cancelled, the balance due removed, and that he owes nothing to The Arizona Republic. An email has been sent to Mr*** to confirm this resolution. If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at (602) *** or *** Sincerely, The Arizona Republic Consumer Solutions Center

This letter is in response to your email concerning *** ** *** complaint #***. Please accept our sincerest apologies for the inconveniences and frustrations Mr*** experienced with cancelling his newspaper subscription. Mary Yazzie, Customer Support Specialist, was able to
contact Mrs*** regarding this issue. Mary refunded $per requested by the subscriber; credited their account through March 31, and then cancelled the subscription effective 4/01/2016. has also sent a confirmation letter to Mr*** so they would have record of this matter as well as a direct phone number and email in the event Mr*** has any further question or concerns. Mrs*** was satisfied that this matter has been resolved

This letter is in response to your email concerning Leslie Fit*** (complaint # ***). Please accept our sincerest apologies for the inconveniences and frustrations MsFi*** experienced with her newspaper subscription Mary Ya***, Customer Support Specialist, left a
voicemail for MsFi*** on February 24, 2017. Her subscription account has been cancelled and a refund check for $has been processed, which she should receive in approximately business daysIf there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at ###-###-#### or *** Sincerely, The Arizona Republic Consumer Solutions Center

This letter is in response to your letter concerning Ms* *** ***, Complaint #***Please accept our sincerest apologies for the inconveniences and frustrations that Ms*** experienced regarding access to some digital information associated with The Arizona RepublicMary Y***,
Customer Support Specialist, contacted Ms*** by phone and was able to assist her with the information she needed in order to better access information that is associated with digital articles associated with The Arizona Republic Ms*** was satisfied with the steps and assistance Mary has taken in order resolve the issue of trouble accessing information A special rate has been applied to MsBarbara’s subscription due to the inconveniences she experiencedIn the event Ms*** has further questions or concerns or assistance accessing her digital subscription, Marry Y*** has provided her with her phone number *** and email ***

This letter is in response to your letter concerning Mr*** ***, Complaint #***. Please accept our sincerest apologies for the inconveniences and frustrations that Mr*** experienced*** ***, Circulation Support Specialist, reviewed Mr***’s account history and
determined this occurred after Mr***’s financial institution disputed charges through our finance department there was a negative balance showing on the account. Due to the validity of Mr***’s complaint *** *** obtained permission to clear all negative balance(s). *** *** has also attempted to contact Mr***’s through the phone number (410) 312-4100; unfortunately each attempt at contacting Mr*** was unsuccessful and was unable to leave a voice message. *** *** did email Mr*** to advise him that the account was cleared and included a formal letter of apology. *** *** has also mailed a copy of the formal apology via United States Postal Service. *** did receive an email from Mr*** thanking her for her assistance in this matter. This matter seems to be resolved to Mr***’s satisfactionMr*** has been provided with Ms***’s direct telephone number: *** *** *** *** if any future questions or concerns should arise

This letter is in response to your email concerning Kathleen H*** (complaint # ***). Please accept our sincerest apologies for the inconveniences and frustrations MsH*** experienced with the receipt of a mail solicitation Olivia Y***, Consumer Solutions Center Supervisor,
spoke with MsH*** on September ,to confirm that her contact information has been added to all of our Do Not Contact registries and she should receive no further contact from The Arizona Republic If there are further questions or concerns regarding this complaint, please feel free to contact Olivia directly at ###-###-#### or ***m Sincerely, The Arizona Republic Consumer Solutions Center

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Georganna E***

This letter is in response your email concerning *** *** (complaint ID# 11747611) with his newspaper subscription Our refund policy changed in 2016, and the disclaimer on our website and printed materials states that only refunds over $will be processed. “If at
any time you decide to cancel your subscription, you may contact customer service at ###-###-#### and the full amount of any balance over $will be returnedWe do not provide refunds prorated for the remainder of the current month for Digital Only subscriptionsWe do not provide refunds prorated for the remainder of a prepaid period or for free period promotions such as for or Buy One/Get One.” We regret any misunderstanding this may have caused, and have issued a $refund to Mr***, which should be received in 7-business days. Mary Y***, Customer Support Specialist, sent an email to Mr*** on 10/4/informing him of this resolution. If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at ###-###-#### my***@republicmedia.com

This letter is in a follow up response to your email concerning *** *** (complaint # ***). We apologize that Ms*** continued to receive unwanted emails Olivia Y***, Consumer Solutions Center Supervisor, has continued to investigate the issue and has worked with our IT department to confirm a permanent resolution so that all emails stop. If Ms*** has further questions or concerns regarding this complaint, we ask that she please contact Olivia directly at *** *** or *** Sincerely, The Arizona Republic Consumer Solutions Center

This letter is in response to your email concerning Clinton W*** *complaint ID ***)We understand MrW*** frustration with the continued unwanted deliveries of the free YES Sunday product. Bob G***, Distribution Director, spoke to MrW*** on August 30, 2017. He is
monitoring this issue closely going forward to make sure deliveries cease permanently. If there are any further concerns regarding this complaint, please contact Bob directly at ###-###-####. Sincerely, Gannett Publishing Services

This letter is in response to your email concerning Jess V*** (complaint #***. Please accept our sincerest apologies for any inconveniences and frustrations MsV*** experienced Kristine F*, Classified Manager, contacted MsV*** via email, as the phone number provided was unavailable. The obituary from legacy.com has been removedThat type of obituary is placed by Legacy Funeral Home with direction from the State of Arizona. If there are further questions or concerns regarding this complaint, please feel free to contact Kristine directly at ###-###-#### or *** Sincerely, The Arizona Republic Classified Regional Sales Center