PYT Hair

PYT Hair Clinic - SM Megamall
I hope the sales team are trained better and will learn to accept rejection from clients - not show attitude when a client tells them that they’re not interested.

Revdex.com: At this time, I have not been contacted by PYT Hair regarding complaint ID [redacted] Sincerely, [redacted] ***

I have attached the communication between [redacted] and our company in their entirety, for review In October 2014, [redacted] contact us regarding a request to return her extensionsUnfortunately, we were unable to reply in a timely manner, as we were between customer service representatives at that time We received her return in November, and contacted her to see if she would prefer an exchange or a refundShe replied that she would like an exchangeA few days later we realized we did not have the color she was hoping for in stock and offered her a refund, along with our sincere apologies She agreed that a refund was in order and was refunded her shipping and handlingBeing that this was a [redacted] deal, we advised her that she would need to reach out to them for her voucher refund and apologized for the inconvenience We have not heard from her since that time so I believe the matter has been resolved Thank you for your time, We're delighted that you contacted us at PYTWe're open Mon-Fri, 9am-5pm (EST) and we will be happy to assist all domestic and international customers Please leave the email chain in your correspondence [redacted] [redacted]

The worst customer service. I purchased a lifetime warranty in January of 2018 after twice having to return the blow dryer for a replacement. Well, it died AGAIN. I have called a few times but can't leave a message because the mailbox is full. I was given the option of sending an SMS text message which I did TWICE. Still, have heard nothing back. Also went to the website and filled out the contact us form. Guess what? No reply...Can someone do something to get this resolved?

I have reviewed this complaint and the emails between *** and one of our former
representativesAfter receiving notification of her Revdex.com complaint, we reached out to *** via email in late July We told her we’d be happy to waive the mandatory return of her tool to help save her some inconvenience and shipping costs, as long as she was willing to send us a check for the shipping and handling payment to send her replacement tool It seems her initial check was lost in the mail, and there was some back and forth which delayed her replacementHaving just read the correspondence, we’d like to sincerely apologize, as we feel the representative handling her case was rather curtShe received her new styler on August *** She has not contacted us with any concerns since, so we believe this issue has been resolved Thank you for your time, We're delighted that you contacted us at PYTWe're open Mon-Fri, 9am-5pm (EST) and we will be happy to assist all domestic and international customers Please leave the email chain in your correspondence
*** *** *** ***
*** ** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***,
color="#333333">In regards to ***’s complaint, we checked our records and although we never received a single email from her we do see that she left us a few voicemailsOur message machine indicates that customers looking for an immediate response should email us at ***As we receive a high volume of voicemails, regretfully we occasionally cannot keep up in the time-frame that we would likeUpon receiving the letter from the Revdex.com I called her immediately to help walk her through our warranty process, and although no one answered the call I did leave a message with my personal extension so she can call me backWe also reached out to her email address apologizing for our delay and included our warranty instructionsWe hope to hear back from her soon.Thanks!

It has been a worst shopping experience and fraud ever in Pyt hair in uk.They gave me a very good discount price and hole life time service with 14 days refund policy before I decide to buy the product.then when I pay for it,they didn’t show us the price on the machine. So I had been purchased a lot of money which is a unbelievable price I can’t afford it.I was so scared and beg them to refund the full price for me.they claimed they can’t refund and they had shown me the price when I pay for it.the store manager is in a bad attitude and denied to solve the problem for me.
I had been forced to buy it with no chance to refund,definitely the worst brand I had ever met.

Dear [redacted],
Thank you for the Revdex.com letter that we received regarding complaint ID [redacted] We are sincerely sorry to hear that Jennifer is upset and we completely understand where she's coming from. We understand the importance of our consumers receiving their replacement styling tool in a timely manner, and we always strive to do such
We tracked her shipment via the USPS tracking number that she provided and we have verified that it arrived here on Saturday, 04-05-14. Our 4-processing time period only applies to the business days of Mon-Fri, which doesn't include 04-**-and 04-**-14. So the latest that this should have shipped out is on 04-**-14. Yet it shipped out days late on 04-**-14, not including the Sat & Sun prior dates of 04-**-and 04-**- We are never open on the weekends
We are very sorry that this shipped out days late. This usually does not occur and we do greatly apologize for any inconvenience. Due to an extremely heavy influx of recent orders we had a slight delay in all of our shipments I would of contacted her to notify her of the delay, yet I wasn't aware of such until after the fact We also recently experienced technical difficulties with our phone lines. Thankfully the issue has been resolved
We hope that this addresses all concerns regarding this complaint, please let us know if we can be of further assistance May you please confirm that you received this email?Thank you.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding PYT Hair has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

I have attached the communication between [redacted] and our company in their entirety, for review.   In October 2014, [redacted] contact us regarding a request to return her extensions. Unfortunately, we were unable to reply in a timely manner, as we were between customer service...

representatives at that time.   We received her return in November, and contacted her to see if she would prefer an exchange or a refund. She replied that she would like an exchange. A few days later we realized we did not have the color she was hoping for in stock and offered her a refund, along with our sincere apologies.   She agreed that a refund was in order and was refunded her shipping and handling. Being that this was a [redacted] deal, we advised her that she would need to reach out to them for her voucher refund and apologized for the inconvenience.   We have not heard from her since that time so I believe the matter has been resolved.   Thank you for your time,   We're delighted that you contacted us at PYT. We're open Mon-Fri, 9am-5pm (EST) and we will be happy to assist all domestic and international customers.   Please leave the email chain in your correspondence. [redacted]
[redacted]
 
[redacted]

Revdex.com:
At this time, I have not been contacted by PYT Hair regarding complaint ID [redacted].
Sincerely,
[redacted]

I attended the Home and Garden show in Cleveland Ohio that was held at the IX Center. An employee from PYT, stopped me and asked if she could demonstrate how hot steam could curl my hair without damaging it. She proceeded to curl my hair with a flat iron, and steam was coming out of it the entire time. My hair looked very nice and not dry and damaged. It was curly, shiny and it only took five minutes to curl my entire head. I loved how it looked and decided to buy the flat iron, despite the high cost. However, I made this purchase under false pretenses.

When I went to use the flat iron the next day, I did not have the same results.I also did not see where to add water as it was supposed to be a steam iron. I called the number on the receipt and no answer. Finally after several calls and letting phone ring 100 times, I was told to take it back to where I bought it. So I had to go back to the IX center, pay for parking (which I was told would be reimbursed if I returned within an hour), and make arrangements to be admitted to the home show witout paying the $15 admission charge since I was their to return a product. This took over 30 minutes to arrange with the box office and admission gate so it was quite a pain. When I arrived to the vendor booth, I had to wait again until someone was available to help me. The girl who sold me the iron was with another customer so another lady helped me and told me nothing was wrong with my iron, it just wasn't turned up to the highest setting. I asked her to demonstrate using my iron but she said that would take ten minutes for it to heat up and that she couldn't wait that long because she had to work. She offered to curl my hair with her iron but I wanted to make sure mine worked. She said she could ask the girl that sold me the iron to come over. She said I must have been using the flat iron wrong and showed me in front of a mirror how to make curls holding the iron a certain way and then bending my wrist and pulling the iron forward. So I thought I would go home and give it a try again. The next day I turned up the setting and I tried to curl my hair again. It was a disaster. My hair was burnt and fried to a crisp. I was horrified. I had dinner plans that night and was in tears.

I sent an email to the PYT customer service on February 9th--two days after my purchase, and just one day after I went back to return the product. I included pictures of my burnt and damaged hair. I received no response. I tried to dispute the transaction with my credit card company and last Saturday was informed that my credit card cannot dispute the transaction since the "No Refund" policy is stated on the receipt where I signed. This policy is not told to you before making the purchase, but the lifetime warranty is told to you saying that product will be replaced for free if anything happens to it. I have emailed the company again and still no response.

I have the original packaging and have only plugged the flat iron in the two times mentioned above. It was used both times for less than five minutes. It has no steam, and the only steam coming from the iron was the smoke burning my hair. I usually never spend any money or splurge on myself. I decided to make this purchase because I really wanted my hair to look nice and I thought it would save me time. The amount of money I paid for this product is not representative of what was promised or the results that were expected. Also I wasted all that time and hassle to return to the vendor the next day, and my flat iron was not even plugged in to see if it worked properly.

It is completely false representation and scam. The same flat iron can be purchased for $5 at drug store. It offers nothing different than other ceramic stylers and there is no steam. Federal law does provide some, limited protections to consumers through the Federal Trade Commission (FTC). The FTC enforces federal consumer protection laws meant to prevent fraudulent, deceptive, or unfair business practices such as false advertising and clearly, PYT is fraudulent, deceptive and practices false advertising.

Hello,   Attached is the correspondence between our company and [redacted], for your review.   [redacted] sent her first email regarding warranty replacement to us on October [redacted], 2014. Unfortunately, we were unable to respond in a timely manner as we were between...

customer service representatives at that time.   We contacted her in early November, letting her know that the print of the styler she’d sent was out of stock and gave her a list of new prints to choose from for her replacement tool.   We replaced her tool and let her know she was covered under our lifetime warranty. She thanked us and we have not heard from her since. We believe this complaint has been resolved.   Thank you for your time,   We're delighted that you contacted us at PYT. We're open Mon-Fri, 9am-5pm (EST) and we will be happy to assist all domestic and international customers.   Please leave the email chain in your correspondence. [redacted]
 
[redacted]

At this time, I have been contacted...

directly by PYT Hair regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]The company sent me another hair straigtener but it was not the same as the one I purchased, they asked me to take a picture of the box which I did but the box looked the same as the one I sent back.  The product inside was different, I let them know that and never heard back from them.....So I will never buy a product from them again and I will tell everyone on [redacted] and else where not to purchase from them.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]%3

I purchased the laser hair straighteners on 24th August 2017 and it burnt my hair on Saturday 4th Nov 17! I was so shocked and horrified. The straighteners also malfunctioned stopped working and leaked a brown liquid. I've emailed PYT hair over a week ago (with all the photos for evidence) and have heard no response. I try calling and I just get voicemail. If anyone has a UK contact for PYT hair this would help allot. I think I have been scammed. If anyone from PYT Hair sees this message please get in touch with me urgently at [email protected]

I bought a PYT hair straightener in August of 2014 with the lifetime warranty included when I bought the product. My PYT hair straightener broke, so I sent it back with all the materials PYT told me to send back in order for my new straightener to be replaced. I sent the package in the mail on Tuesday, June 13th 2017 and it arrived in New York at the PYT company on Friday, June 16th 2017. When looking at the directions for how to send my straightener back, they told me it would be about 2-4 business days before it has been shipped which is fine. They have not sent me an email telling me when my straightener was shipped. PYT will not answer my emails or my phone calls. I have emailed twice and called three times and still have no response. From what I'm reading on this website it could be months before I get a new straightener which is unacceptable.

My complaint is with the hair company PYT. I had a broken flatiron and went to the PYT website where I sent an email requesting info on what to do to receive a replacement since it's expensive and has a lifetime warranty. I immediately received an email stating to send back the flatiron with a check for S&H and additional amount for 2 year extended warranty. I shipped with a check for each and received back a SMALL flatiron to replace my REGULAR sized flatiron. Since then I have called and my call goes to voicemail, I have sent numerous emails stating the incorrect replacement (which is essentially useless it is so small) but unlike the immediate email I received in the past, now I get No response. I would simply like the normal sized flatiron mailed to me since that is what I sent in to be replaced. Additionally I have now paid for the extended 2 year warranty on a product I no longer have.

Review: I contacted PYT hair regarding a one of their products a Ceramic Flat Iron that I purchased. When I purchased this item from a Kisok at the Pheasant Lane Mall in Nashua NH the purchase included a lifetime warranty. The ceramic plates cracked and I contacted PYT hair via their email at there request on the warranty info. address provided in the documentation provided with the product. PYT hair responded to my email within 48 hours and provided me with a detailed email on how to return the product to their facility and what the procedure would be for the warranty replacement. I followed all instructions outlined in the email and shipped the flat iron via UPS to their facility. In the email from PYT hair they indicated they would send out a replacement within 2-4 business days upon receipt. I tracked my package and it was received on April[redacted], 2014. I have not receive any replacement to date and I have tried contacting PYT hair via email and by phone. They have not replied to any of my emails and the phone just goes to a pre recording saying they are experiencing heavy call volume then just beeps. I am entitled to my warranty replacement for this item. If anything I am entitled to the flat iron that I sent back to them as I had paid for this and own it.Desired Settlement: I would like a replacement of the product I am entitled to for this was a very expensive purchase with a lifetime warranty.

Business

Response:

[redacted]

[redacted]: [redacted]

Dear [redacted],

Thank you for the Revdex.com letter that we received regarding complaint ID [redacted]. We are sincerely sorry to hear that Jennifer is upset and we completely understand where she’s coming from. We understand the importance of our consumers receiving their replacement styling tool in a timely manner, and we always strive to do such.

We tracked her shipment via the USPS tracking number that she provided and we have verified that it arrived here on Saturday, 04-05-14. Our 4-5 processing time period only applies to the business days of Mon-Fri, which doesn’t include 04-**-14 and 04-**-14. So the latest that this should have shipped out is on 04-**-14. Yet it shipped out 3 days late on 04-**-14, not including the Sat & Sun prior dates of 04-**-14 and 04-**-14. We are never open on the weekends.

We are very sorry that this shipped out 3 days late. This usually does not occur and we do greatly apologize for any inconvenience. Due to an extremely heavy influx of recent orders we had a slight delay in all of our shipments. I would of contacted her to notify her of the delay, yet I wasn't aware of such until after the fact. We also recently experienced technical difficulties with our phone lines. Thankfully the issue has been resolved.

We hope that this addresses all concerns regarding this complaint, please let us know if we can be of further assistance. May you please confirm that you received this email?Thank you.

Sincerely,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Purchased from [redacted] was a voucher for PYT 100% human hair extensions. The item was received 3 1/2 weeks after ordered and the product was inferior, not as described and the color was unrealistic. I thrice tried to contact PYT through email and 3X by phone and received no response. I ultimately returned the item to PYT via overnight shipping. I regret I did not contact Revdex.com before the purchase as the company appears to be fraudulent, unethical and lacking in customer service.Desired Settlement: I request a refund IN FULL for the amount paid for the product and shipping as the product was returned unopened to PYT.

Business

Response:

I have attached the communication between [redacted] and our company in their entirety, for review. In October 2014, [redacted] contact us regarding a request to return her extensions. Unfortunately, we were unable to reply in a timely manner, as we were between customer service representatives at that time. We received her return in November, and contacted her to see if she would prefer an exchange or a refund. She replied that she would like an exchange. A few days later we realized we did not have the color she was hoping for in stock and offered her a refund, along with our sincere apologies. She agreed that a refund was in order and was refunded her shipping and handling. Being that this was a [redacted] deal, we advised her that she would need to reach out to them for her voucher refund and apologized for the inconvenience. We have not heard from her since that time so I believe the matter has been resolved. Thank you for your time, We're delighted that you contacted us at PYT. We're open Mon-Fri, 9am-5pm (EST) and we will be happy to assist all domestic and international customers. Please leave the email chain in your correspondence. [redacted]