Pure Romance

To Whom It May Concern, We’re sorry to hear about the customer’s experience with the Consultant [redacted] ***It is important to understand the Consultants are independent business owners and therefore are not employees of Pure Romance, LLCWe do value to our customers and definitely frown upon negative experiences as it is not typical of a Pure Romance partyUpon receipt of the complaint we (Pure Romance, LLC) has agreed to send out the products directly to the customer from our fulfillment center at no costIn addition, we will provide [redacted] with a gift code in the amount of $that she can redeem on our website for free productsThe customer’s concerns will be addressed with the Consultant to ensure this doesn’t occur in the future Our office has spoken directly with the customer [redacted] on 2/in regards to this resolution however I am submitting this in writing to provide a resolution to the Revdex.com complaint Sincerely, [redacted] Customer Loyalty Team [redacted] Pure Romance, LLC [redacted]

To Whom It May Concern, We apologize for ***’s experienceOur records indicate that [redacted] reached out to Pure Romance Corporate office on 4/4/We reached out to the Consultant who assisted [redacted] with her party needs on 4/5/Our job is to make sure we immediately contact the Consultant to allow the Consultant to appease their customer It appears after to reaching out to the Consultant that the items were mailed directly to [redacted] back in JanuaryHowever, since the customer did not receive and due to the time frame, Pure Romance shipped the items directly from our warehouse on 4/7/Order was processed this morning and will ship from our Ohio facility this eveningUPS Tracking number is as follows: [redacted] This order will be trackable via UPS website starting later this evening Please feel free to contact me directly with any additional questions at [email protected] or ###-###-#### Sincerely, Glenda [redacted] Customer Loyalty Team P ###-###-#### F ###-###-#### Pure Romance, LLC Commerce BlvdLoveland, OH 8**-ROMANCE | pureromance.com

To Whom It May Concern, We have reached out to [redacted] regarding her recent experience with her consultant [redacted] The consultant did also contact us directly making us aware of the communication between the two regarding the hostess creditsWe did let [redacted] know that a kit purchase does not count towards the party sales as customer orders doWe have not received a response back from [redacted] but wanted to respond with information to this complaint that this was taken care of If you have any questions, please feel free to reach out to me directly via email or on my direct line 513- [redacted] Sincerely, [redacted] Pure Romance, LLCCommerce BlvdLoveland, OH 866-ROMANCE | pureromance.com

The Cashiers check was issued by [redacted] on 9/8/15, the cashiers check number is [redacted] [redacted] Bank's phone number is ###-###-####A copy of the letter that was previously received and acknowledged by Ms [redacted] was also included with the cashiers check and it was sent via Certified Mail with tracking, the tracking number is [redacted] Per www.***.com it was attempted to be delivered initially on 9/10/15, but the recipient was not home to sign for it or refused to do so The certified letter and cashiers check was finally delivered yesterday 9/17/@ 1:40pm I've attached a screenshot of the delivery confirmation We believe that Ms [redacted] should be satisfied now that she has received the refundIf there are any further questions or concerns feel free to reach out to me directly via email or phone at ***@pureromance.com or ###-###-####.Thank you, [redacted] ***Customer Loyalty Manager

Hello, I have been personally working with [redacted] since becoming aware of this situation on FridayWe've talked via phone and text on multiple occasions I've also been in touch with [redacted] , the consultant Pure Romance is not able to provide a refund since the money exchange was with the Consultant, however we offered to mail the product directly to [redacted] , but she indicated she preferred a refund as that is what she was promised from [redacted] I personally reached out and spoke with [redacted] , who claimed she had processed the refund for Ms*** via Paypal on Wednesday September 30th I have a screenshot of this as well as the conversation letting Ms [redacted] know this was done (see attached) I last spoke to Ms [redacted] yesterday morning, 10/20/when I asked her to follwith her bank or credit card company to see if the funds were received as it should not take more than 3-business days for the refund Ms [redacted] advised me that she would do that and follwith me, but I have not heard from her since If for some reason the funds were not received [redacted] has agreed to work to resolve that by reissuing the credit if need be, but at this point we believe the refund was sent and received Please feel free to contact me directly at [redacted] or email [redacted] should there be any additional questions or concerns Sincerely, [redacted] Customer Loyalty Team Manager

After posting this complaint, I finally was contacted by the consultant and my product is on its wayPlease withdraw this complaint Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for letting [redacted] help me out and yes my regular rep is fabulous and I will continue to be a consumer of this companyI truly appreciate how important Pure Romance made me feel as well as the above and beyond steps taken for my regular repI happily accept this outcome! Regards, [redacted] ***

To Whom It May Concern, Our Corporate office has reached out to [redacted] to address her concerns with her purchase from OctoberWe stand by our products however realize that there may be a faulty product from time to timeWe take pride in ensuring our customers are satisfied which is why we have assisted [redacted] and verified that her purchase will be delivered today, December 14, We have also made arrangements for her to contact us at 866-Romance should we be of assistance in the near future Please feel free to contact me directly at [redacted] or email [redacted] should you have any additional questions or concerns Sincerely, Glenda L [redacted] Customer Loyalty Team P ###-###-#### F ###-###-#### Pure Romance, LLC Commerce BlvdLoveland, OH [redacted] [redacted]

To Whom This May Concern, I am sorry to hear about your unusual experienceI was unable to locate your prior contact with the Pure Romance Corporate Office in our system however I would love to assist you with a resolutionPure Romance consultants are independent business owners that purchase products from us in bulk therefore I do not have access to individual purchases specific to a consumerPlease provide me with the name of the product that you have not received so that I can reach out to the Consultant for specific detailsIf you have a copy of your proof of purchase such as the sales receipt that would be helpful to submit as wellOnce I receive the additional details from you I will gladly move forward to provide a resolution Sincerely, [redacted] Customer Loyalty Team P [redacted] Pure Romance, LLC [redacted] | pureromance.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I spoke with [redacted] at Pure Romance yesterdayI emailed her copies of Texts and recorded phone conversations that DIRECTLY oppose what they say in their responseThe item WAS defectiveIt WAS returned to [redacted] She stated in texts to me that she was sending a NEW/Replacement item in the mailWhen it did not arrive, she then stated that it showed delivered even tho I hadn't receivedTold me I would have to go to post office and file a report on lost itemShe THEN texted me (complete with pictures of the package) that the item had actually been returned to her due to an incorrect addressI had texted her my correct address twice before she sent the replacement so I have no idea how she got it wrong, but she didThen via a phone conversation with my mother (recorded) she said she did not wish to mail again as it would cost her so she agreed to hand deliver to my mothers house on 9/4/She then called my mother back min later and said she would not be meeting with anyone to deliver the item per her attorneys advice?? So she has the defective item in her possession, declined to mail or hand deliver the replacementAs stated in original complaint, I now ONLY want a refund since trying to do a replacement has caused so much troubleI can provide the Revdex.com with the Texts exchanged between myself and Ms [redacted] and the phone conversation recordings upon requestAs an FYI....I was not the only customer that attended the sales party she held that received defective merchandiseIve talked to others who also bought non working merchandise at the same Pure Romance PartyThis matter has not been resolved in any way Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

To Whom This May Concern, We have reviewed the concerns by [redacted] and have addressed them with the Consultant as wellWhile they both have different accounts of what happened, we have determined that on 3/ [redacted] filed for a chargeback in the amount of $which was approved by her bank on 4/Please see the attached documents showing these transactionsIn an attempt to remain in the customer’s good faith, the Consultant did mail the product to the customer on 5/(see also attached document with tracking details)This should therefore satisfy the customer’s request as she received both a refund as well as the product Sincerely, [redacted] Pure Romance, LLC [redacted]

To Whom It May Concern, Judith B [redacted] is an independent business owner that owns and operates her own businessThe lack of action she has taken with her customer [redacted] is unacceptable and inappropriate actions such as this will be handled here at Corporate to ensure this does not occur again I personally communicated with [redacted] via email and was able to verify her orderThis order was submitted today and should arrive to [redacted] within the weekFollow up communication on this order will be emailed directly to [redacted] Please feel free to contact me directly at [redacted] or my direct line [redacted] with any additional questions Sincerely, Glenda L [redacted] Customer Loyalty Team P ###-###-#### F ###-###-#### Pure Romance, LLC Commerce BlvdLoveland, OH 866-ROMANCE | pureromance.com

Hello, It saddens me to see that [redacted] Polite states this is not satisfactory [redacted] emailed me directly on August 11th in which I reiterated why our Corporate Office is not able to provide a refund however wanted to work to appease the customer to the best of my abilityAt that point, I offered to send the [redacted] a $coupon code for our website [redacted] To date, [redacted] has received from the Corporate office: coupons codes that total $plus her original order that was placed (order information is in original response)I also advised that [redacted] please send me documentation of her discussion with her Consultant for reviewAt this time, I am still waiting to receive that documentationI also have our email correspondence in which [redacted] states she had received her package however she states in her response she has not receivedI will be happy to supply those email correspondences if needed Please feel free to contact me directly at [redacted] or email [redacted] should you have any additional questions Sincerely, [redacted] Customer Loyalty Team [redacted] Pure Romance, LLC Commerce Blvd Loveland, OH 866-ROMANCE | pureromance.com

Hello, We apologize that [redacted] was not satisfied with Consultant [redacted] ***. Our records indicate that [redacted] attended Consultant [redacted] ***’s party on 6/26/15 and that [redacted] had sent an email to our Pure Romance Corporate Office on 7/23/15 requesting a refund of $60.25.... Consultant [redacted] is an Independent Business owner therefore owns and operates her own business. We strictly ship product to the Consultants, all money transactions from customer is strictly handled by the Consultant. Receipts do state that all sales are final however it would be up to the Consultant if she wished to refund [redacted] . [redacted] did state she has her receipt from her 6/26/15 party. We show that Consultant [redacted] sent an email to [redacted] on 8/5/15 stating that the order was returned to her home as undeliverable however the order had been shipped by our Customer Loyalty Rep and Consultant stated that all sales are final. Since we are unable to complete a refund, Pure Romance replaced the items for [redacted] at no cost on 7/26/15. We show that this order was delivered on 7/29/15 and signed by Clay. Tracking number as follows: [redacted] . An email was also sent from our Customer Loyalty Rep [redacted] as well as a $25 coupon code to use on our corporate website (www.pureromance.com). Our website ships products within 2 business days. As for our Consultants, they have 7-10 business days to get their customer’s their product. We take pride in our business and take appropriate actions against the Consultant if this time frame for product delivery is not met. We apologize that [redacted] had this experience, we wanted to ensure she received the products she ordered and paid for, as well as offer her a coupon code for items of her choice for the inconvenience and inappropriate actions with her Consultant. Should there be any additional questions, please feel free to email me directly at 513. [redacted] or email [redacted] Sincerely. [redacted] Customer Loyalty Team [redacted] Pure Romance, LLC 161 Commerce Blvd. Loveland, OH 45140 [redacted] [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello, The Consultant [redacted] is an Independent Business owner who owns and operates her own businessThis Consultant processed [redacted] ’s credit card in the amount of $and unfortunately did not supply [redacted] with her product purchasedThe Consultant is no longer an active Consultant with Pure RomanceWe spoke with [redacted] today and have shipped her items purchased as well as supplied a refund to her credit card in the amount of $We also have issued a coupon code to [redacted] for her inconvenience in this matter An email has been sent to [redacted] to include confirmation of her credit card refund as well as tracking information for her order Please feel free to contact me directly at [redacted] or email me at [redacted] should you have any additional questions Sincerely, [redacted] Customer Loyalty Team [redacted] Pure Romance, LLC [redacted] [redacted] [redacted]

Thank you for bringing this to our attentionWe are sorry to hear about the unusual delay in the customer receiving her order from the ConsultantThe Consultant is an independent business owner and does not work for Pure Romance, LLCHowever, we truly value the customer and have contacted her to obtain more details in regards to her purchaseWe agreed to send a replacement order out to her from our distribution center at no costThe customer accepted our offer and stated she could not remember the exact details of her order and would call us back with the product descriptionsOnce we hear back from her we will ship out the order Sincerely, [redacted] Pure Romance, LLC 866.ROMANCE [redacted]

Hello, Our records indicate that the order in question was sent to the Consultant rather than the CustomerOnce this was determined, our Corporate Office shipped ***’s order to her yesterday 9/15/with the tracking number as follows: [redacted] For the inconvenience, we have also sent [redacted] a $coupon code that can be redeemed on www.pureromance.com Please feel free to contact me directly should there be any additional questions at or email [redacted] Sincerely, [redacted] Customer Loyalty Team [redacted] Pure Romance, LLC [redacted] [redacted] [redacted]

H***,My name is *** *** I want to thank you for following up with my claimI was very satisfiedThe company ended up contacting me and asked for my order numberI recieved my order within two days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***