Puget Sound Collections

The complainants allegations that we refuse to put anything in writing and he did not receive a "final demand" is egregious.  Prior to suit in June 2014 Mr. [redacted] sent a cease and desist and later sent emails to our office and was informed that due to security our office...

does not communicate via email.  He continued to send communications via email.  He later revoked his cease and desist request.   We provided verification of the debts through the mail as well as the complainant came to our office in July 2014 to pick up copies.  There was not an amicable resolution after verifications were provided.Mr. [redacted] was properly served a Summons & Complaint in September 2014 and responded to the Complaint.  Our attorney filed the case in Pierce County Superior Court.  A demand for settlement was mailed 8-3-15 prior to the date of the Motion for Summary Judgment on August 21, 2015.  The Judge awarded Judgment to P.S.C., Inc. The charges were incurred between 2011 and 2013.  Mr. [redacted] has not made any payment on the charges.  A wage garnishment was issued as a judicial remedy as authorized by statute.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

I have audited Mr. [redacted] accounts assigned to our agency.    As a data furnished, we are required to report accurate data to the bureaus.    I see no narrative remarks or letters documented that agree to remove the accounts assigned from the complainants credit...

history. It is agreed that our agency did accept a discounted amount as payment in full.    The agreed upon amount was received and posted July 27, 2015.  We reported the account(s) as paid in our August, 2015 reporting as required.  Our agency did not agree to barter payment in exchange for a deletion of previously reported items.

Our firm was contacted by [redacted], as an agent for the consumer to act on the consumers behalf a debt assigned to our agency for collection by [redacted].  **. [redacted] was advised that we do not remove accounts reported accurately to the credit bureaus in exchange for...

payment.
The account was assigned for collection May 1, 2015.  Our firm received payment in September, 2015 and reported the account paid to the credit bureaus in October 2015.    We do not remove the credit history to improve a individuals credit score.  The was never an agreement to delete the account from the complainants credit report.  As a data furnisher, we are required to report accurate information.

Complaint: [redacted]I am rejecting this response because:
Please see attached file. Puget Sound Collections was well aware of what it meant to deposit the check. The agreement was under the endorsement. If Puget Sound Collections wasn't going to honor the deletion they were not to deposit the check. 
 
Sincerely,[redacted]
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].  If PSC is now saying they will remove all negative marks on my Credit until such time as a valid debt is established then I accept the response.  That is all I have asked for since day 1.  I did not ask them to cancel any charges.  I asked them to verify the debt, which they refused to do.  I confirmed both Multicare and PSC had my current mailing address and phone number on file, and I did not receive notification of any debt owed by either Multicare or PSC.  I would like all negative marks removed immediately.
Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
Can you please request the deletion from the credit bureaus for:
[redacted]
[redacted]
And attach it to your response so we can resolve this complaint. Also thank you for your previous response.Sincerely,[redacted]

We will be happy to remove the account from collections if the complainant can provide documentation that she followed protocol for properly transferring ownership.  The original creditor received ownership information directly from the State of Colorado, DMV.   If the complainant can provide documentation that the Colorado DMV made an error, we will retract the account from collections.    It would be in the hands of the complainant to have the DMV correct any documentation pertaining to the vehicle ownership.

Our records indicated that on 1-5-17 we received a call from [redacted] and then an email stating we had the wrong number.
On that day, the complainants phone number was removed as a contact number for a different individual. 
Our firm has researched through our call recording...

analytics that our firm has not call this number since 1-5-17 when it was requested verbally and
by email to not call.   Our office received a subsequent email stating we had called on 1-13-17.  No such call recording exists, the phone number was
removed from active calling list for the individual to whom the call was intended.