Public Mobile

They deactivate my account after I prepaid for three months with auto payment. I have emailed several times and they have not responded. I still do not have service and the amount has not been refunded to my credit card.

I paid Public Mobile $135 for a 90 day cycle a week ago. Felt like I wanted to get the LTE service instead, so tried the self serve to upgrade to that. It said it wanted an extra $10 for that, which seemed like a normal thing. Paid that, it then said my service was disconnected, and to reconnect I would have to top up my account with another $15. I of course did that because I need my cell phone. I went to the reactive current plan button after is said I had enough credits. It then prompted me to submit... but said only a minimum of $1 can be processed so I did that, $135 + $26 so far now, still saying I'm not activated. *** I need a phone Ill sign up for a 3g 3.5GB unlimited unlimited 30 day cycle until I can reach out to a moderator to fix this, so I paid ANOTHER $40 plus taxes--In hopes that I would have service last night-it says my account is active, but *** is saying I'm on the 5GB LTE unlimited unlimited plan- I have now paid them $135 +$26 + $40 and I still have no service. *** I have received no response to my email to the moderators. They have been open all day today for responses to all issues. Its 2018 and people really need uninterrupted access to their cellphones. This is not good enough, at all. They have zero response and no way of actually speaking to someone.

I am a Public mobile customer. I have been trying for months to speak with a live person (in their Customer Service Dept) without any luck. I know they were taken over by another phone company (I know it is not ***),

I have a prepaid plan. I don't usually get a bill. I maintain my monthly bill through my bank

I would like to make changes to my phone plan but I need my account number and PIN. Without these I cannot access any info, voice message etc from my phone.

I went on the website the phone contact they provided both (416) and 1-855
are constantly busy no matter time of day I called.
Product_Or_Service: *** //Public Mobile
Account_Number:

On August 8 at about 6:30am,my phone was accidentally locked out - I was trying to use an enhanced security feature to make it more secure. This essentially renders my phone completely useless. Somehow there was a personal unlock key pin that had already been applied to my SIM card without my knowledge because I have no record of it from my phone provider, Public Mobile. I have tried contacting them via their forum multiple times because they do not offer live phone support. I explained the situation and after about 3 hours I got a generic reply saying they're looking into it. I have since tried contacting them half a dozen times and have not heard anything back. My phone is still locked and I cannot conduct business with it - this is the lifeline of my small business. I have been unable to use my phone for 3 days now.

. They have AutoPay issues, which is really frustrating. It makes your plan stop working for days. It has been 2 days and no luck. I'm switching the plan. They have no phone customer support except the disorganized forum, and the mods still haven't replied me there after I gave my PIN and Phone Number.

I became aware today, (07/24/18) that the monthly fee for the exact same plan I have, had, at some point been lowered by $20/month. According to the previous complaint, the lower rates came into effect 07/28/16, almost 2 years ago today. When I contacted Public Mobile today, the employee "***" would not give me an answer as to when the change was made, although as of 07/24/18 I am being charged $45/month for the same plan I have been paying $65/month for.

Just like the previous complaint, I do not ever recall getting any communications from Public Mobile in any form, indicating that the monthly fees were changing.I use autopay, and had it gone UP instead of down, I would have noticed immediately and contacted them to see what options were available. I. $20/month represents a very substantial difference to me. Had I received ANY communication about any potential lower rate, especially considering the lower rate would be for the exact same plan, I would have acted immediately. I checked my PM account and there's no record or proof of any kind that I was contacted about this.

I wholeheartedly agree with the previous comment "Obviously, no one has the time to hover over a website and/or chat forum to look for the possibility of finding a different rate plan. The part that makes this worse is that they have no record of attempting to contact me. They claim to have sent a text message notifying their customers, however I have no record of their text message and they have not been able to provide me with evidence of ever sending me such a text. Further to this, I never received any email or notice from them within my Public Mobile account."

This mirrors my experience exactly.

I feel that not adequately advising existing customers/"grandfathering" them into the lower rates is a practice of deliberately taking advantage of customers. Especially those of us who are not physically able to routinely monitor PM's website for potential changes.

Unable to reach a person. They have a support number but do not return calls. Essentially it would seem that their business strategy is too never actually speak with a customer. It has been impossible for me to stop them from charging my credit card. I am presently working with MC to try to fix this. I got a new card number and somehow the billing continued.

The problem I'm having is that I am unable to call Gatineau PQ phone numbers from my Ottawa ON phone number, even when I'm in the same province, in the same room, meters away - which would otherwise be considered a local call. Every other provider considers this a local call.

I had this issue last night - 24th April.
I contacted a moderator through the Public Mobile forum and was answered by *** - who provided an excuse that Ottawa and Gatineau are in different provinces, hence, not in my calling area. That is utter nonsense. If I am physically standing in Gatineau, Gatineau should be a local call. That is the way cellphones have always worked.

REGARDLESS of what province Gatineau is located in, it is part of Ottawa/Hull's local calling area and I should be able to call it for free.

***

For decades, anyone in Ottawa has been able to call anyone in Hull-Gatineau for free as part of their local calling area.

Every provider I've had (***, Virgin Mobile, ***, ***) all consider Gatineau part of the Ottawa-Hull local calling area EVEN IF THE CUSTOMER HAS AN IN-PROVINCE CALLING PACKAGE. The excuse that "they're in different provinces" is weak when it's your computer system and you can either fix it or offer Ottawa-Hull customers a solution. I refuse to believe this problem is not fixable in some way, beyond the excuses that your moderators keep giving. Nobody wants to fix it.

I switched to Public with the assumption that I would not have to change anything or pay more for the same service. I refuse to pay for Canada-wide calling just to be able to do something I should be able to do for free. Please don't make me take my business elsewhere.

Amazing company, the best mobile company in Canada, best prices too.

They have shut me out of the use of my phone for three weeks now. It is impossible to reach any human person. Their website and their "Community" are totally disorganized and unhelpful. They have sent me a message saying they will get back to me in 48 hrs. They have not done that.

[redacted]

I have been with Public Mobile for a year now and it has been nothing but problems [redacted]! When I first got my phone, I had to replace it immediately because it didn't work with in a week. I was sent to a location to have my cell phone replaced. A week after barely having a phone to use I was sent a letter that the brand new phone I had bought a week ago and already had to replace was obsolete and wouldn't work on there new network and would have to purchase yet another new phone. As well as having to purchase another new phone a week and a half after purchasing a brand new cell phone and plan, The plan I had agreed to (the whole reason I even went to public verses a more reputable, reliable company) would not be the same, it would have far less to it for the same price. so now in two weeks after purchasing two new cell phones I didn't have the plan I had purchased them for and was out far to much money to walk away. The issue was eventually resolved after being hung up on several time and days of calling back and getting different responses from representatives. I also learned there would be no more stores where you could go in and talk to someone. Public Mobile has some of the rudest representatives. I am now upset because Public Mobile took it upon themselves to withdraw 5 extra payments from my account in a week, clearing my whole bank account and leaving me broke! They DID NOT HAVE MY PERMISSION to take any extra funds other then the once a month payment for my bill! I called directly after finding this out last week and was told it was a technical issue and it would be resolved in 3-5 business days. The money that was taken out that shouldn't have been would be replaced by the end of the week. I waited and checked my account, it was never replaced! I called back and spoke to another representative who told me the first person a week prior had not put a note on my account nor done the proper paper work to start the investigation and to get my money replaced. She was sorry that 5 extra payments had been removed and she would right a note on my account showing the importance of getting this money back right away. she said she had started the proper procedure to get the money back and that she was extremely sorry that such a large amount was taken out by mistake and so many withdraws had been done on my account in a week from Public Mobile. This money should have been replaced my Wednesday October 7, 2015 already two weeks after the first call. well today is Thursday October 8, 2015 It was not replaced! I called and spoke to a representative who once again told me nothing was done regarding my account and this issue, there were no notes written down and she would do the necessary paper work and I would have to wait another 5 business days. I am not happy I have had hundreds of dollars taken out of my account in under a week that Public Mobile did not have the permission or right to take out! None of there representatives have done there job, and now it has been 3 weeks! The representative I spoke to today CLUADIA was extremely rude and basically told me its to bad and there is nothing she can do and no one she can let me talk to Ill just have to wait! She informed me there is no longer managers to talk to and nothing I can do. If the money isn't replaced next week call back. This is completely unacceptable, Public Mobile really needs to have a district manager or someone from head office come in and properly train their representatives. Public Mobile had no problem withdrawing several extra payments out of my account with no permission, but has no idea how to replace it and doesn't care about the customers who have stayed with them through extremely horrible service and treatment! [redacted] Has not helped or replaced money they took that they shouldn't have. The customer service representatives have no idea what they are doing and are [redacted] rude, the one I had spoke to today laughed at me and my situation and wasn't helpful or polite! IF and WHEN this money is replaced I will NO LONGER be a customer and would advise anyone who is thinking about going with this company to run the other way,[redacted]! I am now left broke with no answers or help! I think it would be a good idea if the Revdex.com took a look into Public Mobile and the activity they conduct as I do not believe it to be up to standards, [redacted]! I hope anyone reading this now has a customer review of the practices of Public Mobile and will refrain from going with this provider and will not have to go what I have gone through with this company!!!!!!

! They don't even have a contact center. My phoe completely stopped getting service and there's no help desk or store front basically SOL. Their website and their "Community" are totally disorganized and unhelpful. Basically they're banking on strangers helping eachother.