Public Mobile

I have used the auto payment service just to avoid forgetting paying bills and have my service interrupted. Nevertheless PUBLIC MOBILE cut off my service even though there is enough credit in my credit card account to process the payment. I have even called the bank to verify that there is no declined transaction and still my phone account was suspended. Now I'm missing important phone calls because of PUBLIC MOBILE.

Hello there, I am a high school student, I first bought a sim card from public mobile a month ago in hopes of finding what I needed at the time, unfortunately, the sim card was terrible, and I got close to no service or signal, and no data whatsoever even though my plan said I would receive 4gb's of data. I even checked forums and coverage maps to make sure that it would work. I also found out that they dont issue refunds, so it was a sad day for me as I had lost 40$. Now I have been charged again because somehow autopay was on which I dont remember enabling, I have already lost 80$, and I have just canceled the autopay feature. I would like to receive some assistance please. I couldn't even submit a ticket because I kept receiving error messages and nothing else.

I purchased the add-on to allow me to use my phone in the U.S. they charged my account and my account shows that I have the service but it doesn't work. I cannot contact anyone nor can I get help or answers. I need the service but if they cannot provide it they should refund my money and tell me so I can make other arrangements.

At first, I thought it was a good company - offering a cheap plan with modest usage of calls and a little bit data. However, the data seems to be disappearing fast even when I was not using much for sure. I had to then purchase an add-on for $33.90 for 1GB extra data for an urgent need to connect to the internet for work. 1GB was just gone in less than 3-4 hours!! Not mentioning their customer service hid behind a community message board, and they could say whatever they want which are not helpful. I will be looking for another provider soon.

I had a automatic payment set up, if you have a problem you can't talk to anyone, they are all robots, my *** phone would not work, I tried to get to my account lost my password the robot said they would Tex me on my phone, my phone does not work so they can't tex me, I could not stop payment on my account , but they keep charging every month, finally my bank did a stop payment, $60.00 later.

They have shut me out of the use of my phone for three weeks nowIt is impossible to reach any human personTheir website and their "Community" are totally disorganized and unhelpfulThey have sent me a message saying they will get back to me in hrsThey have not done that

[redacted] I have been with Public Mobile for a year now and it has been nothing but problems [redacted] ! When I first got my phone, I had to replace it immediately because it didn't work with in a weekI was sent to a location to have my cell phone replaced A week after barely having a phone to use I was sent a letter that the brand new phone I had bought a week ago and already had to replace was obsolete and wouldn't work on there new network and would have to purchase yet another new phone As well as having to purchase another new phone a week and a half after purchasing a brand new cell phone and plan, The plan I had agreed to (the whole reason I even went to public verses a more reputable, reliable company) would not be the same, it would have far less to it for the same price so now in two weeks after purchasing two new cell phones I didn't have the plan I had purchased them for and was out far to much money to walk away The issue was eventually resolved after being hung up on several time and days of calling back and getting different responses from representatives I also learned there would be no more stores where you could go in and talk to someone Public Mobile has some of the rudest representatives I am now upset because Public Mobile took it upon themselves to withdraw extra payments from my account in a week, clearing my whole bank account and leaving me broke! They DID NOT HAVE MY PERMISSION to take any extra funds other then the once a month payment for my bill! I called directly after finding this out last week and was told it was a technical issue and it would be resolved in 3-business days The money that was taken out that shouldn't have been would be replaced by the end of the weekI waited and checked my account, it was never replaced! I called back and spoke to another representative who told me the first person a week prior had not put a note on my account nor done the proper paper work to start the investigation and to get my money replaced She was sorry that extra payments had been removed and she would right a note on my account showing the importance of getting this money back right awayshe said she had started the proper procedure to get the money back and that she was extremely sorry that such a large amount was taken out by mistake and so many withdraws had been done on my account in a week from Public Mobile This money should have been replaced my Wednesday October 7, already two weeks after the first call well today is Thursday October 8, It was not replaced! I called and spoke to a representative who once again told me nothing was done regarding my account and this issue, there were no notes written down and she would do the necessary paper work and I would have to wait another business daysI am not happy I have had hundreds of dollars taken out of my account in under a week that Public Mobile did not have the permission or right to take out! None of there representatives have done there job, and now it has been weeks! The representative I spoke to today CLUADIA was extremely rude and basically told me its to bad and there is nothing she can do and no one she can let me talk to Ill just have to wait! She informed me there is no longer managers to talk to and nothing I can do If the money isn't replaced next week call back This is completely unacceptable, Public Mobile really needs to have a district manager or someone from head office come in and properly train their representatives Public Mobile had no problem withdrawing several extra payments out of my account with no permission, but has no idea how to replace it and doesn't care about the customers who have stayed with them through extremely horrible service and treatment! [redacted] Has not helped or replaced money they took that they shouldn't have The customer service representatives have no idea what they are doing and are [redacted] rude, the one I had spoke to today laughed at me and my situation and wasn't helpful or polite! IF and WHEN this money is replaced I will NO LONGER be a customer and would advise anyone who is thinking about going with this company to run the other way, [redacted] ! I am now left broke with no answers or help! I think it would be a good idea if the Revdex.com took a look into Public Mobile and the activity they conduct as I do not believe it to be up to standards, [redacted] ! I hope anyone reading this now has a customer review of the practices of Public Mobile and will refrain from going with this provider and will not have to go what I have gone through with this company!!!!!!

I've ordered an add-on for opening my line in US on November 18. The payment was processed immediately, but the line has not been opened. I've reached the customer service the same day, but the problem has not been resolved to date. This happens second time. I had similar problem back in September: the payment for opening a line in US went through, but the line was not opened. As a result, I could not use my cell for over 2 weeks. Today is a 4th day since placement my order and processing a payment, but the service has not been provided. I've got a general response from moderator ***, but the issue has not been resolved. Whom can I escalate that issue to get this resolved?

I paid 15.00 for my plan on Sept.8 by debit.It came out on SEpt. 9,2019.I checked the bank on the same day and another payment came out of 43.70.So I checked the other months and on Aug 9 My plan was renewed and I noticed another 43.70 was charged out along with my phone payment.(On July 5 23.00,July 10 20.70,June 10 43.70,May 7 53.15 ,May 13 29.90 , these are the dates that extra money came out of my account). Please help get my money back. I tried public mobile community forum but no reply.

I had an account which was on autopay. Without any notice my account was suspended. I only found out when trying to make an outgoing call and receiving an error message. I then made a manual payment to restore my service. I have now been charge twice and Public Mobile are denying that I have been charged twice. Public Mobile stated that my payment was declined by my bank due to insufficient funds, however I have several thousand dollars in available funds in my account. I contacted my bank and they told me that my payment was not declined due to insufficient funds but that Public Mobile tried to put through 2 identical payments within seconds of each other, so my bank allowed the first payment to go though and declined the second payment. Public Mobile have no interest in making the situation right or refunding my money for the double payment. I will be filing a complaint with the CRTC , disputing the charge with my bank, and switching to another provider.

As of Aug. 21, 2019 I am unable to make or receive calls. However my phone says my plan is active until September 20th and it accepted my payment voucher for $25 (made on Aug. 21st), and there is still $24 in my account. I do NOT have autopay. I do NOT have text or data on my plan. It is just used for making and receiving calls. There is no customer service and when I tried to create an account on line in order to reach a moderator it said my cell phone number was not valid so I could not proceed. If I attempt to make a call it says I don't have long distance so can't call, but the calls I am making are just local calls. If I call my cell from another number it goes straight to voice mail, but I cannot access the voice mail - again it says I do not have an active long distance add-on and call not covered by the plan. But of course voice mail is not long distance. I have spent over 2 days trying to get some help. I hope I can receive some here. I have been a loyal customer for over 6 years. I have never had service issues. Someone will have to contact me via e-mail or home phone - but they need to make sure I can contact them back by leaving the name and number of person to talk to. Thank you so very much in advance.

I am on an auto pay plan and thus receive a $2.00 discount a month which is nice. Two days ago I received a text saying thanks for my payment and showing balance owing at $0,00 , Yesterday I tried to use my phone and received a voice message saying my service had been cut for non payment ??!!!!

I also noted they had done an "add on" for data 2 months ago and charged me $5.00 . I do not have this feature set up on my phone as I rarely use data. I sent a message 4 weeks ago and still no response.

Finally filed a complaint with the CRTC.***. This MAY? improve their customer service????

J.P. M.

I was never a user of Public Mobile but yet got charged by Public Mobile on several occassion. I've already cancelled my card to avoid futher charges but my bank have refused to help me with fighting a dispute against the company. I reached out to Public Mobile too and they said they can't help an individual with this but that the dispute should come through proper institutions.

This is what I was billed for:
Nov 12 - $122.04
Dec 28 - $45.2
Dec 29 - $101.7
Dec 29 - $33.9
Feb 9 - $135.6
Feb 23 - $90.4
Feb 23 - $31.64
May 1 - $28.25
May 6 - $33.9
May 6 - $101.7

I have proof of my credit card statement showing these charges.
Product_Or_Service: *** //No Plan
Account_Number: XXX-XXX-XXXX

I bought a sim card from public mobile and tried to activate it through paying with my *** card. Upon completion, their system rejected the *** card and said to try again later. Upon trying again a couple days later it says the SIM card is invalid. I loggd into my *** account and noticed it had charged me. On trying the sim card it didn't work.

There is no account registered with my email and public mobile so I can't login, and trying to create an account with my email also doesn't work. You can't contact anyone there if you do not have an account, so I have no way to contact them about this issue.

this complaint involves Public Mobile phone service. for the second time they have cut off my cell phone service before the due date of the bill forcing the bill to be paid two weeks early. This time they did it three days early June second when it should be on the fifth. The last time they credited the service at the beginning of the month but it's a *** error that has now happened a second time and they have no call center anymore to report the error.

On several occasions, I have received a text message indicating that I have used almost all my data. I am not very active on my phone , do not have apps running, do not use cellular data frequently, and am alway on wifi when it is available. in the last month, I have incurred a few issues with Public Mobile. I received a text saying my data was used up to 95%, I paid to add more, the next day I had run out (and barely used my phone and ensure I did not have apps running) assuming it was human error, I added more data again, and the same day hours later it said I had used 95% of my data ( which was impossible..) There is no phone number or email to contact Public Mobile, and when I tried to trouble shoot their "contact us" I had no luck. Again, I received a message saying I used data, I was stupid enough to purchase it again and not even 4 hours later (during this time I was not even on my phone at all) I returned to my phone after being in meetings all day and it said I had used all my data agin !!!

this is clearly a*** money grab for me to keep paying and paying for "additional data" that I am not utilizing. I expect them to explain to me as it is easy to see one my end how much time I am spending on cellular data or on apps, WHY they keep sending be *** messages that my data has run out when it hasn't... and my only option is to keep paying for more in the event I need to use my phone and don't have wifi.

I am a subscriber of Public Mobile. I pay month to month for service. I bought two top up codes on March 10. One of the codes was accepted, the second was not saying the code was invalid or already used. I cannot get hold of anyone (they have discontinued their call center) and it is not possible to get help through their website. They have made it impossible to complain directly and *** will not accept a complaint unless you contact the carrier first.
Product_Or_Service: *** //
Account_Number: XXX-XXX-XXXX

I have been charged for three months by Public Mobile for a plan or service I do not have. I have never dealt with Public Mobile. The only way to contact Phblic Mobile is to sign up on their website and text with a 'moderator.? I do not want to sign up on their website as I want nothing to do with Public Mobile (***), nor do I wish for them to have any of my information. I do not ffind it acceptable that a company will not make themselves available to be contacted and have a person available to speak to directly? ***
Account_Number: XXX-XXX-XXXX

***
I have been with Public Mobile for a year now and it has been nothing but problems ***! When I first got my phone, I had to replace it immediately because it didn't work with in a weekI was sent to a location to have my cell phone replaced A week after barely having a phone to use I was sent a letter that the brand new phone I had bought a week ago and already had to replace was obsolete and wouldn't work on there new network and would have to purchase yet another new phone As well as having to purchase another new phone a week and a half after purchasing a brand new cell phone and plan, The plan I had agreed to (the whole reason I even went to public verses a more reputable, reliable company) would not be the same, it would have far less to it for the same price so now in two weeks after purchasing two new cell phones I didn't have the plan I had purchased them for and was out far to much money to walk away The issue was eventually resolved after being hung up on several time and days of calling back and getting different responses from representatives I also learned there would be no more stores where you could go in and talk to someone Public Mobile has some of the rudest representatives I am now upset because Public Mobile took it upon themselves to withdraw extra payments from my account in a week, clearing my whole bank account and leaving me broke! They DID NOT HAVE MY PERMISSION to take any extra funds other then the once a month payment for my bill! I called directly after finding this out last week and was told it was a technical issue and it would be resolved in 3-business days The money that was taken out that shouldn't have been would be replaced by the end of the weekI waited and checked my account, it was never replaced! I called back and spoke to another representative who told me the first person a week prior had not put a note on my account nor done the proper paper work to start the investigation and to get my money replaced She was sorry that extra payments had been removed and she would right a note on my account showing the importance of getting this money back right awayshe said she had started the proper procedure to get the money back and that she was extremely sorry that such a large amount was taken out by mistake and so many withdraws had been done on my account in a week from Public Mobile This money should have been replaced my Wednesday October 7, already two weeks after the first call well today is Thursday October 8, It was not replaced! I called and spoke to a representative who once again told me nothing was done regarding my account and this issue, there were no notes written down and she would do the necessary paper work and I would have to wait another business daysI am not happy I have had hundreds of dollars taken out of my account in under a week that Public Mobile did not have the permission or right to take out! None of there representatives have done there job, and now it has been weeks! The representative I spoke to today CLUADIA was extremely rude and basically told me its to bad and there is nothing she can do and no one she can let me talk to Ill just have to wait! She informed me there is no longer managers to talk to and nothing I can do If the money isn't replaced next week call back This is completely unacceptable, Public Mobile really needs to have a district manager or someone from head office come in and properly train their representatives Public Mobile had no problem withdrawing several extra payments out of my account with no permission, but has no idea how to replace it and doesn't care about the customers who have stayed with them through extremely horrible service and treatment! *** *** Has not helped or replaced money they took that they shouldn't have The customer service representatives have no idea what they are doing and are *** rude, the one I had spoke to today laughed at me and my situation and wasn't helpful or polite! IF and WHEN this money is replaced I will NO LONGER be a customer and would advise anyone who is thinking about going with this company to run the other way,***! I am now left broke with no answers or help! I think it would be a good idea if the Revdex.com took a look into Public Mobile and the activity they conduct as I do not believe it to be up to standards, ***! I hope anyone reading this now has a customer review of the practices of Public Mobile and will refrain from going with this provider and will not have to go what I have gone through with this company!!!!!!

Phone service has been cut All incoming and outgoing calls are blocked because 'you do not have a long distance plan' I have a long distance plan, nothing has changed in months until this error started I have reached out via ***, ***, and ***, yet I do not have a response of any kind (it has been about week) Terrible customer service, and poor phone service probided