PSEG Long Island

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have spoken to the representative and am awaiting a return call after he performs an investigation.  This matter is ongoing.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
We will keep our appointment at the residence in June further gain an explanation to the problem.My thanks to the Revdex.com and to the customer service department at [redacted].
Sincerely,
[redacted]

Customers service was repaired  on 12/*/14 at [redacted]. The repair was permanent. The customer was contacted by a Call Center [redacted] who apologized for the delay.

Spoke to customer on 8/**/16, issued a hi bill investigation to take place at his home.. Appointment to be scheduled with customer at his convenience. PSEGLI agreed to issue a $250 credit  on customers account

I spoke to M[redacted] and offered the $10 agreement again. She will pay the $278.00 by 09-**-15 and understands the agreement terms. The customer is satisfed.

We have been in contact with [redacted] and are working to resolve this.

A high bill investigation was iniated based on the customer complaint on 10/**/16. Two investigators met with the customer at her home on 11/*/16. The meter was pulled and later shop tested at our facility. It was found to be working properly within normal range at 99.9% of capacity. A meter reading...

error was acknowleded and customer was advised that steps were taken to rtesolve the issue by the meter reading supervisor. In a later discussion with the customer on 11/*/16, she was given a $100 credit towards her billing balance for any inconvenience she may have suffered. We are continuing to work with the customer regarding her net metering issues.

I was just letting you know that this complaint needs to be redirected to our Long Island NY company – [redacted]
[redacted]
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted],...

and have determined that my complaint has NOT been resolved because:
I will not know if this complaint is resolved until after a Field Investigation and a Meter Investigation is done.  My main concern is with the meter investigation to ensure it is functioning properly and being read accurately or even being read at all.  Maybe someone else is tapping into it or maybe it needs to be replaced.  I want to be present when the meter investigation is done.   
I left a message on Monday morning for [redacted] to confirm if the meter investigation will be done on the same date as the field investigation and have not received a return phone call as of today, Wednesday.    I want to be present when the investigation/reading of the meter is done.
 
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding PSEG Long Island, LLC has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
THANK YOU!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved for now. We spoke about changes in fuel charges and how we have a $180.00 overage on our account
Sincerely,
[redacted]

Very poor customer service. Haven't had any power to my apt for a week, and when they said someone would be out to restore power I was never contacted that they were here (if they came at all). This adds another day without electricity for my food to spoil and another day I'll have to miss work to stay home and wait for a technician.

PSEG-LI Customer Relations has called the customer and left a callback number. When the customer returns our call, we will address his billing issue. PSEG-LI is gathering the customers meter reading and billing history to review for accuracy. Additionally the customer will be offered the opportunity...

for a high bill field investigation. A letter will be mailed to the customer that we were unable to reach him by telephone

A [redacted] met with [redacted] today.  He was advised that we will be designing the mid-span tap requested.  Electric service will complete the connection change by tomorrow.  The planner advised [redacted] of this schedule and this issue should be resolved by...

tomorrow.

Revdex.com:
At this time, I have not been contacted by PSEG Long Island, LLC regarding complaint ID [redacted].
Sincerely,
[redacted]

Tried multiple times to reach customer by phone without success. She left a voicemail on my direct line that she wanted no further phone contact only written responses. I sent a no contact letter advising she has an active $10 agreement and a summary of how agreement had broken.
[redacted]...

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The customer has had a continuous final termination notice dated 6/**/16 and we are permitted to shut off service any time after this. The previous payment made by the customer was in February 2016. Attempts & messages left by a Collection Supervisor have not been returned by the Customer. The...

Customer also put a stop payment on the payment they made in order to have service restored so her service can be shut off again at any time.

I spoke to the customer today and advised we are aware that he is a solar customer. His net meter was installed last June. His bill shows if he has Energy Credits from the previous month. Reviewed his usage year to year and showed customer his system is operational and helping to reduce his bills....

His most recent bill is a third of last years.

Revdex.com:
At this time, I have not been contacted by PSEG regarding complaint ID [redacted].
Sincerely,
[redacted]