[redacted] spoke with [redacted] on Friday, 05/05/17. [redacted] did try to explain the premium editions that were charged to her account but he did not do so successfully. He did exclude her from future premium editions going forward and offered credit for the premium editions already charged....
He requested the credit ($28.00) and it has been placed on her account. He did not do a good job explaining how the credit works. The customer could either have a refund of the credit or could leave the money on the account to have a longer expiration date, in this case, the account would have expired 08/03/17 with the current payments and credits. When [redacted] asked if it was like getting 2 months for free [redacted] should have told her that she would have had 8 weeks-our billing is calculated by weeks not months. I apologize that the conversation with [redacted] was more difficult than it needed to be. [redacted]'s account was stopped for 05/06/17 and a refund of $45.50 will be refunded to her credit card tomorrow. Should she choose to renew, she will have the same rate that she was offered previously.[redacted]Manager Consumer SalesProvidence Journal
This is a new carrier on this route. The carrier's manager spoke with her today prior to delivery this week. He told her not to leave any A La Cartes at this address any longer. He will also post a reminder at her workstation not to deliver here ever again as the customer...
We have reviewed the customer's account and all appropriate credits have been processed as of 10/03/17. A separate letter has been sent to the customer with an accounting of the credits for each day of vacation. The customer may call our call center line or the Revdex.com if he has any further questions or concerns. [redacted]Manager Consumer Sales
[redacted] spoke with [redacted] on Friday, 05/05/17. [redacted] did try to explain the premium editions that were charged to her account but he did not do so successfully. He did exclude her from future premium editions going forward and offered credit for the premium editions already charged....
He requested the credit ($28.00) and it has been placed on her account. He did not do a good job explaining how the credit works. The customer could either have a refund of the credit or could leave the money on the account to have a longer expiration date, in this case, the account would have expired 08/03/17 with the current payments and credits. When [redacted] asked if it was like getting 2 months for free [redacted] should have told her that she would have had 8 weeks-our billing is calculated by weeks not months. I apologize that the conversation with [redacted] was more difficult than it needed to be. [redacted]'s account was stopped for 05/06/17 and a refund of $45.50 will be refunded to her credit card tomorrow. Should she choose to renew, she will have the same rate that she was offered previously.[redacted]Manager Consumer SalesProvidence Journal
This is a new carrier on this route. The carrier's manager spoke with her today prior to delivery this week. He told her not to leave any A La Cartes at this address any longer. He will also post a reminder at her workstation not to deliver here ever again as the customer...
requested.[redacted]Manager Consumer Sales[redacted]
We have reviewed the customer's account and all appropriate credits have been processed as of 10/03/17. A separate letter has been sent to the customer with an accounting of the credits for each day of vacation. The customer may call our call center line or the Revdex.com if he has any further questions or concerns. [redacted]Manager Consumer Sales