[redacted] spoke with [redacted] on Friday, 05/05/ [redacted] did try to explain the premium editions that were charged to her account but he did not do so successfully He did exclude her from future premium editions going forward and offered credit for the premium editions already charged He requested the credit ($28.00) and it has been placed on her account He did not do a good job explaining how the credit works The customer could either have a refund of the credit or could leave the money on the account to have a longer expiration date, in this case, the account would have expired 08/03/with the current payments and credits When [redacted] asked if it was like getting months for free [redacted] should have told her that she would have had weeks-our billing is calculated by weeks not months I apologize that the conversation with [redacted] was more difficult than it needed to be [redacted] 's account was stopped for 05/06/and a refund of $will be refunded to her credit card tomorrow Should she choose to renew, she will have the same rate that she was offered previously[redacted] Manager Consumer SalesProvidence Journal
We are sorry that this delivery has continued despite requests to stop The manager will speak to the carrier to ensure that delivery will stop ASAP to the best of our ability The Vice President of Operations is also aware of this request and will be speaking to manager as well.Sincerely, [redacted] Manager Consumer SalesThe Providence Journal
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I reserve the right to reinstate my complaint if the Providence Journal, and its carrier, does not keep its commitment to permanently suspend delivery of their unwanted ads Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Back a few months ago I filed a complaint against the Providence Journal forthrowing a plastic sleeve full of unwanted ads onto my driveway just aboutevery weekI consider that litterThey responded that a new deliveryperson was responsible and promised that their supervisor would speak tothem and remove my address from their delivery scheduleThat lasted for afew months but as of weeks ago I am once aging receiving the unwanted adson my drivewayI want the practice stopped permanently regardless of hownew the delivery person may be Regards, [redacted]
This is a new carrier on this route The carrier's manager spoke with her today prior to delivery this week He told her not to leave any A La Cartes at this address any longer He will also post a reminder at her workstation not to deliver here ever again as the customer requested[redacted] Manager Consumer Sales [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] While I appreciate the quick response, it is almost a carbon copy of the previous response I'm guessing that it has the potential to hold true until a new carrier takes over the route I take no great joy in complaining so I hope that ProJo can keep this promise What assurance do I have that this time the promise will hold? What is my recourse if the promise is once again not kept? Regards, [redacted]
This reader was issued credit for three weeks vacation for his Sunday subscription totaling $These credits were issued for the following dates:· 09/03/to 09/09/17· 08/13/to 08/19/17· 07/02/to 07/08/17Based on feedback from this reader, we are working with our technology partner to see if we can make a change to our automated phone system [redacted] Manager Consumer Sales
A new carrier took over this route two weeks ago and was not following the list The manager will speak to the new carrier ASAP and will go to the house weekly for the next few weeks to be sure that there are no A La Carte papers left at this address Once they are certain that the carrier is not delivering, they will continue to check the address randomly [redacted] Manager Consumer SalesThe Providence Journal
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
they still didnt give me proper credits based on their own billing to me as of two weeks ago....ask them for current term paid for and on their billing ...its still off
Regards,
*** ***
The manager spoke to carrier Saturday, 01/07/17. The address for this customer was stopped on 12/22/ The carrier may be confused as to the correct house The house cannot be seen from the road To be on the safe side, he will stop delivery to the
houses on either side of this address (#***) to make sure that the correct house is stopped The manager will drive by on Thursday, 01/12/to ensure the delivery has stopped *** ***
*** *** ***
*** * ** ***
*** *** *** ***
*** ***If you have any questions or concerns, please reach out to me at the info below.Thank you!*** ***Manager Consumer Sales***
***
The customer's address, ** *** *** *** ** was not listed as stopped in our system It has now been stopped and the manager and carrier have been told not to deliver here starting immediately There should be no more A La Carte copies left at this address.*** ***Manager
Consumer SaleProvidence Journal
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
again as they stated in their email response and going to my complaint their automated line does not state to speak with agent to get credit and I dont use electronic web for their sunday paper...and in fact if I did they are able to see that I have read it online....which I have never done nor entered on my pc.their anwser is unacceptable to me and the credit issued was for two weeks.not three as stated ....poor scamming service by them and totally poor customer service orlack thereof *** I reject what they are offering
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I reserve the right to reinstate my complaint if the Providence Journal, and its carrier, does not keep its commitment to permanently suspend delivery of their unwanted ads.
Regards,
[redacted]
A new carrier took over this route two weeks ago and was not following the list. The manager will speak to the new carrier ASAP and will go to the house weekly for the next few weeks to be sure that there are no A La Carte papers left at this address. Once they are certain that the carrier is not delivering, they will continue to check the address randomly. [redacted]Manager Consumer SalesThe Providence Journal
This reader was issued credit for three weeks vacation for his Sunday subscription totaling $14.70. These credits were issued for the following dates:· 09/03/17 to 09/09/17· 08/13/17 to 08/19/17· 07/02/17 to 07/08/17Based on feedback from this reader, we are working with our technology partner to see if we can make a change to our automated phone system. [redacted]Manager Consumer Sales
It is the policy of The Providence Journal that vacation stops under 14 days are not credited as the digital portion of their subscription is being used. Customers are welcome to call in their stops and restarts in to a representative (or email with instructions) if they do not want digital...
access and their account will be credited for the time away. If a customer is not aware of the policy, the representative will offer a credit for the vacation stops already inputted letting the customer know going forward they will need to speak to a representative to gain credit for their vacations going forward. We are looking into changing the messaging on our automated subscription management system. This reader was offered credit for his 3 vacations by the first representative that he spoke to. He then asked to speak to a manager. He spoke with a manager and was told that she will credit his account for his vacations and reiterated the policy going forward. The customer became extremely agitated, used very profane language and was threatening to the manager. If requested, the recordings for both of these calls can be provided. The call had to be stopped due to the foul language being used by the customer. The reader’s account was credited $14.70 for all 3 vacations on the day of the call. [redacted]Manager Consumer SalesThe Providence Journal
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Back a few months ago I filed a complaint against the Providence Journal forthrowing a plastic sleeve full of unwanted ads onto my driveway just aboutevery week. I consider that litter. They responded that a new deliveryperson was responsible and promised that their supervisor would speak tothem and remove my address from their delivery schedule. That lasted for afew months but as of 2 weeks ago I am once aging receiving the unwanted adson my driveway. I want the practice stopped permanently regardless of hownew the delivery person may be.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
While I appreciate the quick response, it is almost a carbon copy of the previous response. I'm guessing that it has the potential to hold true until a new carrier takes over the route. I take no great joy in complaining so I hope that ProJo can keep this promise. What assurance do I have that this time the promise will hold? What is my recourse if the promise is once again not kept?
Regards,
[redacted]
We are sorry that this delivery has continued despite requests to stop. The manager will speak to the carrier to ensure that delivery will stop ASAP to the best of our ability. The Vice President of Operations is also aware of this request and will be speaking to manager as...
[redacted] spoke with [redacted] on Friday, 05/05/ [redacted] did try to explain the premium editions that were charged to her account but he did not do so successfully He did exclude her from future premium editions going forward and offered credit for the premium editions already charged He requested the credit ($28.00) and it has been placed on her account He did not do a good job explaining how the credit works The customer could either have a refund of the credit or could leave the money on the account to have a longer expiration date, in this case, the account would have expired 08/03/with the current payments and credits When [redacted] asked if it was like getting months for free [redacted] should have told her that she would have had weeks-our billing is calculated by weeks not months I apologize that the conversation with [redacted] was more difficult than it needed to be [redacted] 's account was stopped for 05/06/and a refund of $will be refunded to her credit card tomorrow Should she choose to renew, she will have the same rate that she was offered previously[redacted] Manager Consumer SalesProvidence Journal
We are sorry that this delivery has continued despite requests to stop The manager will speak to the carrier to ensure that delivery will stop ASAP to the best of our ability The Vice President of Operations is also aware of this request and will be speaking to manager as well.Sincerely, [redacted] Manager Consumer SalesThe Providence Journal
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I reserve the right to reinstate my complaint if the Providence Journal, and its carrier, does not keep its commitment to permanently suspend delivery of their unwanted ads Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Back a few months ago I filed a complaint against the Providence Journal forthrowing a plastic sleeve full of unwanted ads onto my driveway just aboutevery weekI consider that litterThey responded that a new deliveryperson was responsible and promised that their supervisor would speak tothem and remove my address from their delivery scheduleThat lasted for afew months but as of weeks ago I am once aging receiving the unwanted adson my drivewayI want the practice stopped permanently regardless of hownew the delivery person may be Regards, [redacted]
This is a new carrier on this route The carrier's manager spoke with her today prior to delivery this week He told her not to leave any A La Cartes at this address any longer He will also post a reminder at her workstation not to deliver here ever again as the customer requested[redacted] Manager Consumer Sales [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] While I appreciate the quick response, it is almost a carbon copy of the previous response I'm guessing that it has the potential to hold true until a new carrier takes over the route I take no great joy in complaining so I hope that ProJo can keep this promise What assurance do I have that this time the promise will hold? What is my recourse if the promise is once again not kept? Regards, [redacted]
This reader was issued credit for three weeks vacation for his Sunday subscription totaling $These credits were issued for the following dates:· 09/03/to 09/09/17· 08/13/to 08/19/17· 07/02/to 07/08/17Based on feedback from this reader, we are working with our technology partner to see if we can make a change to our automated phone system [redacted] Manager Consumer Sales
A new carrier took over this route two weeks ago and was not following the list The manager will speak to the new carrier ASAP and will go to the house weekly for the next few weeks to be sure that there are no A La Carte papers left at this address Once they are certain that the carrier is not delivering, they will continue to check the address randomly [redacted] Manager Consumer SalesThe Providence Journal
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
they still didnt give me proper credits based on their own billing to me as of two weeks ago....ask them for current term paid for and on their billing ...its still off
Regards,
*** ***
The manager spoke to carrier Saturday, 01/07/17. The address for this customer was stopped on 12/22/ The carrier may be confused as to the correct house The house cannot be seen from the road To be on the safe side, he will stop delivery to the
houses on either side of this address (#***) to make sure that the correct house is stopped The manager will drive by on Thursday, 01/12/to ensure the delivery has stopped *** ***
*** *** ***
*** * ** ***
*** *** *** ***
*** ***If you have any questions or concerns, please reach out to me at the info below.Thank you!*** ***Manager Consumer Sales***
***
The customer's address, ** *** *** *** ** was not listed as stopped in our system It has now been stopped and the manager and carrier have been told not to deliver here starting immediately There should be no more A La Carte copies left at this address.*** ***Manager
Consumer SaleProvidence Journal
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
again as they stated in their email response and going to my complaint their automated line does not state to speak with agent to get credit and I dont use electronic web for their sunday paper...and in fact if I did they are able to see that I have read it online....which I have never done nor entered on my pc.their anwser is unacceptable to me and the credit issued was for two weeks.not three as stated ....poor scamming service by them and totally poor customer service orlack thereof *** I reject what they are offering
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I reserve the right to reinstate my complaint if the Providence Journal, and its carrier, does not keep its commitment to permanently suspend delivery of their unwanted ads.
Regards,
[redacted]
A new carrier took over this route two weeks ago and was not following the list. The manager will speak to the new carrier ASAP and will go to the house weekly for the next few weeks to be sure that there are no A La Carte papers left at this address. Once they are certain that the carrier is not delivering, they will continue to check the address randomly. [redacted]Manager Consumer SalesThe Providence Journal
This reader was issued credit for three weeks vacation for his Sunday subscription totaling $14.70. These credits were issued for the following dates:· 09/03/17 to 09/09/17· 08/13/17 to 08/19/17· 07/02/17 to 07/08/17Based on feedback from this reader, we are working with our technology partner to see if we can make a change to our automated phone system. [redacted]Manager Consumer Sales
It is the policy of The Providence Journal that vacation stops under 14 days are not credited as the digital portion of their subscription is being used. Customers are welcome to call in their stops and restarts in to a representative (or email with instructions) if they do not want digital...
access and their account will be credited for the time away. If a customer is not aware of the policy, the representative will offer a credit for the vacation stops already inputted letting the customer know going forward they will need to speak to a representative to gain credit for their vacations going forward. We are looking into changing the messaging on our automated subscription management system. This reader was offered credit for his 3 vacations by the first representative that he spoke to. He then asked to speak to a manager. He spoke with a manager and was told that she will credit his account for his vacations and reiterated the policy going forward. The customer became extremely agitated, used very profane language and was threatening to the manager. If requested, the recordings for both of these calls can be provided. The call had to be stopped due to the foul language being used by the customer. The reader’s account was credited $14.70 for all 3 vacations on the day of the call. [redacted]Manager Consumer SalesThe Providence Journal
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Back a few months ago I filed a complaint against the Providence Journal forthrowing a plastic sleeve full of unwanted ads onto my driveway just aboutevery week. I consider that litter. They responded that a new deliveryperson was responsible and promised that their supervisor would speak tothem and remove my address from their delivery schedule. That lasted for afew months but as of 2 weeks ago I am once aging receiving the unwanted adson my driveway. I want the practice stopped permanently regardless of hownew the delivery person may be.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
While I appreciate the quick response, it is almost a carbon copy of the previous response. I'm guessing that it has the potential to hold true until a new carrier takes over the route. I take no great joy in complaining so I hope that ProJo can keep this promise. What assurance do I have that this time the promise will hold? What is my recourse if the promise is once again not kept?
Regards,
[redacted]
We are sorry that this delivery has continued despite requests to stop. The manager will speak to the carrier to ensure that delivery will stop ASAP to the best of our ability. The Vice President of Operations is also aware of this request and will be speaking to manager as...
well.Sincerely,[redacted]Manager Consumer SalesThe Providence Journal