Initial Business Response / [redacted] (1000, 5, 2014/11/02) */ We are in receipt of Mr [redacted] ***'s complaint to the Revdex.com and apologize for the miscommunicationProsper thrives to provide the best possible customer experience, and it seems we could have done better According to our records, Loan XXXXX was charged off on September 16, with a remaining principal balance of $of which Mr***'s portion is $The note detail is currently available in Mr***'s account We sincerely apologize for the miscommunication and system issuesNonetheless, if Mr [redacted] continues to have system issues, Client Services is available at XXX-XXX-XXXX Regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The note detail has been updatedThat is not the entire issue hereI asked for some assurance that collection letters were sent to the borrowerThe loan was charged off X-however, the display on Prosper's website showed me that it was a current loan until mid to late October Over a year later it was still showing as current With all of my other loans, I can be assured that the collection process is happening because I can see when a loan goes days past due or days past due and I assume that when the loan hits days and says it is in collections that a collection agency is handling the collection process When I talk to Prosper's Client Services they will not give me any additional details about this loan and the collection efforts that have happenedI would still like to know the dates collection activities happened I would also like to know why this loan was charged off on X-when it was not even days past due based upon the note's maturity I believe that Prosper is lying about this loan and I will not be doing business with them because of their "customer's serve us" mentalityProsper's policy allows days before a loan is charged offThey are stating that they charged this one off days after the final payment was made and days after the loan matured I don't know why I still have this complaint because Prosper's lies and unwillingness to respond without a Revdex.com complaint tells me that I don't want to do business with them any more however, I still have some loans locked up and will have to draw money out over the next three years as they pay off I would still like to understand the dates collection items happened and would now like to understand why Prosper violated their policy by charging the loan off before it was days delinquent Final Business Response / [redacted] (4000, 9, 2014/11/07) */ We are in receipt of Mr***'s rebuttal and sincerely apologizeFor some unexplained reason, the account was erroneously charged offWe are correcting the error and Mr [redacted] should see a credit in his account in the coming days Again, our apologies Kind regards, Prosper Client Services Final Consumer Response / [redacted] (4200, 11, 2014/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) This explanation doesn't indicate what happened on the loanI have been told that it was charged off and that I should trust that the accounting is correct and that the collection efforts happened as they should haveNow Prosper is stating that it was charged off in error? Please explain the status of this loan and why I am getting so many responses that are contradictoryThis is two requests and a simple apology will not sufficeI have been asking what is going on with this loan for over months now and still don't have a response Initially I started asking in order to determine whether or not Prosper was a good option for me to continue my investingThat ship has now sailed and I continue asking the same questions as a matter of principle"What is going on with this loan?" and "Why can't Prosper tell me what is going on with this loan?" I now have additional questions like "why was I told something that was incorrect?" and "how many other loans have similar issues?" If you can't tell me what is going on with this loan, how can I trust your accounting with all of my historical loans? A warning to future Prosper investors should go out that Prosper doesn't know what is going on with their loans as indicated by the multiple responses to this complaint that appear to contradict each other
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ Thank you for reaching out and addressing your concernsA senior agent has been assigned your case and will be in contact with you directly Once we receive the funds that were placed into your bank account Prosper will consider the loan closedYou will not be responsible for the origination fee nor accrued interestWe regret the negative experience in submitting a request to cancel your application without follow up and follow throughWe hope that any future interaction with us, including Customer Service, meets or exceeds your expectationsWe appreciate your business
Initial Business Response / [redacted] (1000, 8, 2014/12/23) */ We are in receipt of Ms [redacted] 's complaint to the Revdex.comIt seems that Ms [redacted] did not apply for a loan at Prosper and someone impersonating her has accessed her personal information to apply for said loan Please note that Prosper only performs a soft credit pullThis soft credit pull is not visible to outsiders, except Ms [redacted] , and does not affect her current credit scoreBecause it seems that someone has access to Ms [redacted] 's personal information, we strongly suggest that Ms [redacted] institute a fraud alert in credit profile Again, our apologiesThough we review all applications for potential fraud, we have unfortunately little control over an impostor's use of someone else's personal information Kind regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/01/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Prosper is a vulture! No one has 'hacked' my private information, except Prosper! I received yet more soliciting emails and snail mails this week, from ProsperI do not want ANY further correspondence from this company Thank you Final Business Response / [redacted] (4000, 14, 2015/01/14) */ We do apologize for the continued email and US mailUnfortunately, our marketing campaigns are developed months ahead and though we have removed her name from our databases, she might continue to receive one or more of these campaigns Again, our apologies Kind regards, Prosper Client Services
Initial Business Response / [redacted] (1000, 9, 2015/04/10) */ Thank you for sharing your concernsWe regret hearing the negative experience regarding your loan and credit reportingAn update to Experian and TransUnion for your loan was submitted on March 31st and should now reflect with the correct informationIf you experience any further issues, please call our Customer Service line at XXX-XXX-XXXXWe appreciate you choosing Prosper Marketplace for your personal loan needs Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/04/13) */ On 03/31/2015, I received a response from them via Email that they have updated the information again and to allow Business daysI have checked everyday since 03/31/and again today 04/09/and FINALLY it has been updated as of today
Initial Business Response / [redacted] (1000, 5, 2015/04/06) */ We apologize for any issues regarding your recent experience with our Customer Service TeamOur goal is to provide the best experience for our customers and recognize that there are opportunities, at times, for improvements to be made We were unable to continue with the loan application because we could not satisfactorily verify the identity of the applicantWe do not engage in any form of illegal discrimination, and based our decision in this case on numerous factorsDue to the sensitive and proprietary nature of our verification process, we cannot provide additional detail in this forum regarding how its decision was madeHowever, we have reached out to the complainant and explained Prosper's position All verification and customer service phone calls are recorded for quality and training purposesAs part of the research in this complaint, we reviewed the calls at issueThat review did not alter our conclusion regarding our inability to sufficiently verify the applicant's identity, but did identify an opportunity for improved communication and will result in additional training, as appropriate
Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ Thank you for reaching outWe regret the negative experience as well as confusion with applying and accepting a loan through ProsperWhen you went through the process of getting a rate and term for a loan, you had both selected a set amount and rate, as well as accepted the terms and conditions for that loan electronicallyA copy of the legal agreements can be located in your online Prosper accountYou also received two emails confirming that the loan had originated on July 15th, which is also visible in your online account As a one time courtesy, the origination fee amount of $will be refunded directly back to your bank account on filePlease allow 5-business days to reflect in your bank accountWe appreciate your business and feedback, and hope you consider Prosper in the future for your personal loan needs Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 6, 2015/08/17) */ We regret hearing this experience and strive for better serviceCalls are recorded for quality and training purposes and because of this exchange, your calls have been assigned to be reviewedKey changes in processing have already been implemented as a result of this situation Please let us know if you have anything further by reaching our Customer Service phone number at XXX-XXX-XXXXWe thank you for being a valued member of the Prosper Community Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I received a loan from Prosper in April The process was easy and quick, and the interest rate was very fairI was able to consolidate three higher-interest payments into one that was much lowerMy experience with Prosper was -- and continues to be -- extremely positive
Initial Business Response / [redacted] (1000, 5, 2016/01/29) */ Thank you for contacting ProsperWe sincerely apologize for negative experience Anytime a customer applies with Prosper and we cannot approve them, they are redirected to our partners; such as Am OneHowever, we do not obligate you in any way to visit a partner's site or conduct business with them While a credit score of is the minimum requirement to get a loan through Prosper, we also look at factors that determine your score, such as: Debt-to-income ratio Any possible delinquencies Credit inquiries within the last months Bankcard utilization All of the aforementioned, including a few more factors, determine eligibility, rates, terms, etc Please let us know if you have any questions or concerns
Initial Business Response / [redacted] (1000, 5, 2014/03/20) */ We received Mr***'s complaint to the Revdex.com and sincerely apologize for his dissatisfaction with our processAs Mr [redacted] might recall, CreditKarma asks for loan amount and credit score from which several partner offers are calculatedMoreover, as stated in the disclosures therein, "only borrowers with excellent credit qualify for the lowest rate availableYour actual APR depends upon credit score, Prosper Rating, loan amount, loan term, credit usage and history." Therefore, these initial offers only provide an indication Once Mr [redacted] clicked the "Take Offer" button, Prosper obtained additional information which allowed us to perform a soft credit pullThe subsequent offers Mr [redacted] received reflected his credit history and usageUnfortunately, in Mr***'s case, the credit pull led to the higher rates that he referenced in his complaint Again, we apologize for any confusion and are sorry that we could not meet Mr***'s loan requirementsWe do strictly adhere to regulatory marketing guidelinesShould Mr [redacted] wish to apply for a Prosper loan again, Client Services (XXX-XXX-XXXX) would be glad to assist Kind regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't agree with the solutionYou should not use take the offer if you really are not offering me anything but a credit applicationsA person should not have to click anything before seeing the truth about your productIf your not will to change the take offer button then put a disclaimer below it stating this is subject to credit approvalVery simple and honest!!! If you are not willing to be honest I cannot understand how you received an A rating Final Business Response / [redacted] (4000, 10, 2014/03/26) */ We are in receipt of Mr [redacted] ***'s rebuttal and we are sorry for his continued dissatisfactionIn fact, on the very first page with the various loan offers, there is a disclaimer at the bottom of the pageThe disclaimer is referenced by an asterisk (next to "Term of Loan") that states as follows: "APRs presented are estimated and were created based upon information entered by the consumer and through analysis of information publicly available at Prosper.comThe estimated APR presented does not bind ProsperThe range of APR available through Prosper is 6.73% to 35.36%Only borrowers with excellent credit qualify for the lowest rate availableYour actual APR depends upon credit score, Prosper Rating, loan amount, loan term, credit usage and historyAll loans are subject to credit review and approval." Again, we apologize for his dissatisfactionNonetheless, we strictly adhere to all regulatory marketing guidelinesIf Mr [redacted] has additional questions or concerns, Client Services would be glad to help Kind Regards, Prosper Client Services Final Consumer Response / [redacted] (4200, 12, 2014/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) You are correct if you scroll to the bottom of the page the hidden information is thereHowever, you do not have an asterisk by "take offer" that would tell someone to scroll to the bottom of the pageAlso, the lowest interest rate there is 6.73%, so why make my interest rate offer 13.80% if you are not trying to deceive me
Initial Business Response / [redacted] (1000, 5, 2015/04/10) */ We appreciate you letting us know your concernsProsper's goal is provide individuals the opportunity of financial wellness, and transparency into how Prosper obtains identity and credit information in making an offer is very important to us During the point of submitting your application for a loan, Prosper will perform a credit pull that is considered "soft"This type of inquiry is not visible to any other institution or merchant that you authorize to pull your credit report and does not register as a "hard" inquiryTherefore it does not affect your credit scoreIf you need further assistance, please call our Customer Service line at XXX-XXX-XXXX, or go to our help page at www.prosper.com/help/borrowing Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was not aware there were "soft" and "hard" inquiries of credit info or that a "soft" pull had no impact on your creditAs I am pretty savvy regarding finances and this is something I did not know, Prosper may want to put some sort of short explanation of it on their web siteGlad I learned about this information today Thanks you
Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ Hi [redacted] , Our apologies for the errorWe will be adding the credit this week to your bank accountPlease reach out to [redacted] @prosper.com for anything going forward, we appreciate you being a valued member of the Prosper Community Regards, [redacted] ***- [redacted] Customer Experience Manager Prosper Marketplace, Inc
Initial Business Response / [redacted] (1000, 5, 2014/07/21) */ We are in receipt of Mr [redacted] 's complaint to the Revdex.comProsper strictly adheres to all Federal and state regulations and guidelines, including the Fair Credit Reporting Act We appreciate Mr [redacted] 's bringing this error to our attentionIn fact, we have contacted Experian and our expectation is that the extra inquiries will be removed by July Once the extra inquiries have been removed, there should not be any negative impact on his credit score We apologize for the errorIf Mr [redacted] has any further questions, Client Services is available at XXX-XXX-XXXX Regards, Prosper Client Services
Initial Business Response / [redacted] (1000, 5, 2014/10/16) */ We are in receipt of Mr [redacted] 's complaint to the Revdex.com and apologize for this mishapIt seems Mr [redacted] had sent a check as full payment for his loan, but there were no identifying information to match the corresponding loan or borrowerNonetheless, we have contacted Mr [redacted] and hope that we can rectify this issue as quickly as possible Again our sincere apologiesIf Mr [redacted] has any further questions, please let us know Kind regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) They still have not posted my full payment and closed my accountToday 10/17/@ 8:a.mI received an voice mail stating I was late on a paymentI was told by the rep for Prosper on 10/13/14, that since it was a "bank holiday" that it would take a few days to show on my accountNow it is days past that and my account with prosper still does not show full paymentI said the rep that I was told 'my bank' could not put any other information on the bank check, because it was an official docHe told me that they found my check & it would be credited to my account Final Business Response / [redacted] (4000, 9, 2014/10/21) */ This was taken care of as of yesterday afternoonThe check was applied to his account and the rest will be credited as paid in full There was nothing on the check that indicated it was for his loanHe understands this now
Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ Hi ***, We're sorry to hear about your negative experienceWhen you have a moment, we'd like to address your concerns once more over the phoneA senior agent has been assigned to your case and has reached out to you by email Please contact her directly going forwardWe look forward to talking to you soon Regards, [redacted] Customer Experience Manager
Initial Business Response / [redacted] (1000, 5, 2014/12/01) */ We are in receipt of Mr [redacted] 's complaint to the Revdex.comWe apologize for the confusionDue to Privacy laws, pre-approval communications are based on generic informationUnfortunately, just like many financial institutions, we take into consideration other variables that are not available to us during the screening process, such as debt to income ratioIn Mr [redacted] 's case, his debt to income ratio led to the decline of his loan We sincerely appreciate Mr [redacted] 's business and regret that we could not be of assistance at this timeNonetheless, should circumstances change, we hope that he will again consider a Prosper loan Kind regards, Prosper Marketplace Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Four hours on hold for a phone call and then the prosper reps mocking and calling me a deadbeat which then was echoed by her supervisor! Final Business Response / [redacted] (4000, 10, 2014/12/12) */ We apologize for the treatment Mr [redacted] receivedWe strive to provide the best possible customer serviceAccordingly, we will be reviewing the recordings and provide any necessary coaching to our staff Again, our apologies, Prosper Client Services Final Consumer Response / [redacted] (4200, 14, 2014/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is such a typical corporate responseI continue to receive prosper mail The radio Commericals are lies! How can you be pre-approved then rejected after that?
Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Mr [redacted] , We are sorry to hear about this ordealA senior customer service agent will reach out to you with the results of Prosper's fraud department's reviewProsper takes issues with fraud very seriouslyIf you haven't already done so, we suggest that you report this to your local law enforcementThey should be able to assist you with this issueAlthough Prosper has no record of contacting you in the past, we've made efforts to prevent you from receiving any marketing materials from our company in the future Sincerely, Prosper Client Services
Initial Business Response / [redacted] (1000, 5, 2015/04/27) */ Thank you for sharing your concernsWe regret hearing the negative experience regarding your loan and credit reportingAn issue was identified and the update to Experian and TransUnion was submitted for your loanWe are carefully monitoring this update through the credit bureaus and have reached out to both Experian and TransUnion for a status updateA Customer Advocate will be reaching out to you tomorrow for follow upIf you experience any further issues, please call our Customer Service line at XXX-XXX-XXXXWe appreciate you choosing Prosper Marketplace for your personal loan needs Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is completely unacceptableI was told in March the information was submitted to Transunion and Experian and expect an update no later than 4/15/I called back on 4/16/and was told sorry check back on 4/20/15, I checked back on 4/20/and was told sorry it was just submitted give it business days, after that time received another email and was told give it another days, here we are after all of these broken promises, and the reports are still not updatedThe prosper advocate tried to blame the credit reporting agencies for the delay but admitted an issue popped up in Jan that started this problemWhat happened in Feb or March and now April, after I was promised it was being cared for? I will never request a loan with prosper again, I feel lied to, and am worried that after I payoff this loan, it will never be updated on my credit reports and will show an outstanding balance foreverRevdex.com - who can help me here? Do I file a complaint with the consumer financial protection agency? I have never been told so many times something will happen and then it not happen in all my years Final Business Response / [redacted] (4000, 9, 2015/05/07) */ We regret that this matter was not resolved to Mr***'s satisfaction initiallyA senior representative reviewed all case notes and calls related to this matter and all applicable coaching and feedback will be provided to all involved The updated account information will be reporting like normal, including a manual update submitted todayMr [redacted] has been provided a direct contact at Prosper should he need anything furtherWe appreciate his time and business Final Consumer Response / [redacted] (2000, 11, 2015/05/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) There needs to be improvements to Prosper's customer serviceAfter every failure comes the opportunity to improve and learn and make things better for current/future customersThank you for sending this to a senior manager and resolving my concerns
Initial Business Response / [redacted] (1000, 5, 2015/01/07) */ We are in receipt of Ms [redacted] 's complaint to the Revdex.comWe sincerely apologize for any misunderstandingA pre-approval offer only signifies that your credit profile met certain criteriaHowever, in your case, additional variables led to the denial of your loan request as delineated in the Adverse Action Notice you receivedAs required by law, we must ensure the borrower's ability to repay the loan As per your request to delete all information concerning your loan application, we are unable to abide by your requestAs required by law, we must keep records of all evidence used in the application process for a minimum of years We certainly thank you for your business and are sorry that we can not be of service at this time Kind regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Additional credit checks even for bogus loan offers adversely affect my credit score and if my credit background prequalified me then it should have been grantedI Want ther credit check removed from my credit history because if they hadn't advertised in this manner I wou have thrown their mailer in the garbage as junk mail Final Business Response / [redacted] (4000, 9, 2015/01/14) */ Our marketing material follows all regulatory requirementsPre-qualification does not always lead to a loan unfortunately and depends on the consumer's ability to repay the loan - one of many variables which is not available for prescreen offers Again, we are sorry that we could not be of assistanceProsper only performed a soft credit pull on your credit; as such, it will not affect your credit score and is only visible by the consumer Kind regards, Prosper Client Services
Initial Business Response / [redacted] (1000, 5, 2014/05/19) */ We are in receipt of Ms [redacted] ***'s complaint to the Revdex.comProsper strictly adheres to all Federal and state regulatory requirementsUnfortunately, in regards to Ms***'s application, we could not accept the utility bill she provided as the utility company could not verify that she was the owner of the utility account therein Again, we appreciate Ms***'s businessWe regret that we cannot be of serviceIf she has any further questions, she is welcomed to contact Client Services at XXX-XXX-XXXX Kind regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) My daughter and I share a condo at [redacted] Dr [redacted] XXXXXShe lived there years prior to me moving in after my divorce from her fatherWe then took the bills and divided them between usShe added me as an authorize user/payer to her utility bills after I decided to live there permanentlyIf you contact Entergy customer service they will inform you that I am an authorized user on the accountIf they need a letter from the utility company or from the water company saying I am apart of the account I can get that information to themThey approved the loan and they required proof of residency and employmentI have all that information and sent it to themAlso, if you would like information from my daughter who purchased the home and all of the bills are/were originally in her name, she can send you all of her information and the bills with notarized paperwork detailing my residency there and my bill payment there I can do that as wellThank you and I look forward to hearing your positive response." Final Business Response / [redacted] (4000, 9, 2014/05/28) */ We are in receipt of Ms [redacted] ***'s rebuttal, and we are sorry for her continued discontentMs [redacted] states in her rebuttal that she is an authorized user/payerUnfortunately, that is not the same as being the owner of the utility account she provided, and Entergy could not verify accordingly We appreciate Ms***'s business and interest in ProsperIf she has further questions, she may contact Client Services Kind regards, Prosper Client Services Final Consumer Response / [redacted] (4200, 12, 2014/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their responseWhy do they need an electric or water bill with me as the primary? I stated that I lived with my daughterI cannot make Entergy make me the account holder because the account was already established in and I didn't move in until Why is being the owner of the account the primary reason? There are married people who are not account owners, just their spouse's name is on the bill, so what is the difference? There are thousands of people who rent property and the utility bills are not in their nameThey could ask me for plenty of bills in my name and I can provide thatThey never responded when I asked if they needed notarized proof that I live at my current address and pay billsI can send them plenty of bills with [redacted] Dr [redacted] XXXXXCar note, car insurance, ATT mobile bill, Storage bill, Medical bills, IRS tax return informationThere is plenty of information that they CAN use, they are not representing and conducting business as upstanding business owners/operators
Initial Business Response / [redacted] (1000, 5, 2014/11/02) */ We are in receipt of Mr [redacted] ***'s complaint to the Revdex.com and apologize for the miscommunicationProsper thrives to provide the best possible customer experience, and it seems we could have done better According to our records, Loan XXXXX was charged off on September 16, with a remaining principal balance of $of which Mr***'s portion is $The note detail is currently available in Mr***'s account We sincerely apologize for the miscommunication and system issuesNonetheless, if Mr [redacted] continues to have system issues, Client Services is available at XXX-XXX-XXXX Regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The note detail has been updatedThat is not the entire issue hereI asked for some assurance that collection letters were sent to the borrowerThe loan was charged off X-however, the display on Prosper's website showed me that it was a current loan until mid to late October Over a year later it was still showing as current With all of my other loans, I can be assured that the collection process is happening because I can see when a loan goes days past due or days past due and I assume that when the loan hits days and says it is in collections that a collection agency is handling the collection process When I talk to Prosper's Client Services they will not give me any additional details about this loan and the collection efforts that have happenedI would still like to know the dates collection activities happened I would also like to know why this loan was charged off on X-when it was not even days past due based upon the note's maturity I believe that Prosper is lying about this loan and I will not be doing business with them because of their "customer's serve us" mentalityProsper's policy allows days before a loan is charged offThey are stating that they charged this one off days after the final payment was made and days after the loan matured I don't know why I still have this complaint because Prosper's lies and unwillingness to respond without a Revdex.com complaint tells me that I don't want to do business with them any more however, I still have some loans locked up and will have to draw money out over the next three years as they pay off I would still like to understand the dates collection items happened and would now like to understand why Prosper violated their policy by charging the loan off before it was days delinquent Final Business Response / [redacted] (4000, 9, 2014/11/07) */ We are in receipt of Mr***'s rebuttal and sincerely apologizeFor some unexplained reason, the account was erroneously charged offWe are correcting the error and Mr [redacted] should see a credit in his account in the coming days Again, our apologies Kind regards, Prosper Client Services Final Consumer Response / [redacted] (4200, 11, 2014/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) This explanation doesn't indicate what happened on the loanI have been told that it was charged off and that I should trust that the accounting is correct and that the collection efforts happened as they should haveNow Prosper is stating that it was charged off in error? Please explain the status of this loan and why I am getting so many responses that are contradictoryThis is two requests and a simple apology will not sufficeI have been asking what is going on with this loan for over months now and still don't have a response Initially I started asking in order to determine whether or not Prosper was a good option for me to continue my investingThat ship has now sailed and I continue asking the same questions as a matter of principle"What is going on with this loan?" and "Why can't Prosper tell me what is going on with this loan?" I now have additional questions like "why was I told something that was incorrect?" and "how many other loans have similar issues?" If you can't tell me what is going on with this loan, how can I trust your accounting with all of my historical loans? A warning to future Prosper investors should go out that Prosper doesn't know what is going on with their loans as indicated by the multiple responses to this complaint that appear to contradict each other
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ Thank you for reaching out and addressing your concernsA senior agent has been assigned your case and will be in contact with you directly Once we receive the funds that were placed into your bank account Prosper will consider the loan closedYou will not be responsible for the origination fee nor accrued interestWe regret the negative experience in submitting a request to cancel your application without follow up and follow throughWe hope that any future interaction with us, including Customer Service, meets or exceeds your expectationsWe appreciate your business
Initial Business Response / [redacted] (1000, 8, 2014/12/23) */ We are in receipt of Ms [redacted] 's complaint to the Revdex.comIt seems that Ms [redacted] did not apply for a loan at Prosper and someone impersonating her has accessed her personal information to apply for said loan Please note that Prosper only performs a soft credit pullThis soft credit pull is not visible to outsiders, except Ms [redacted] , and does not affect her current credit scoreBecause it seems that someone has access to Ms [redacted] 's personal information, we strongly suggest that Ms [redacted] institute a fraud alert in credit profile Again, our apologiesThough we review all applications for potential fraud, we have unfortunately little control over an impostor's use of someone else's personal information Kind regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/01/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Prosper is a vulture! No one has 'hacked' my private information, except Prosper! I received yet more soliciting emails and snail mails this week, from ProsperI do not want ANY further correspondence from this company Thank you Final Business Response / [redacted] (4000, 14, 2015/01/14) */ We do apologize for the continued email and US mailUnfortunately, our marketing campaigns are developed months ahead and though we have removed her name from our databases, she might continue to receive one or more of these campaigns Again, our apologies Kind regards, Prosper Client Services
Initial Business Response / [redacted] (1000, 9, 2015/04/10) */ Thank you for sharing your concernsWe regret hearing the negative experience regarding your loan and credit reportingAn update to Experian and TransUnion for your loan was submitted on March 31st and should now reflect with the correct informationIf you experience any further issues, please call our Customer Service line at XXX-XXX-XXXXWe appreciate you choosing Prosper Marketplace for your personal loan needs Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/04/13) */ On 03/31/2015, I received a response from them via Email that they have updated the information again and to allow Business daysI have checked everyday since 03/31/and again today 04/09/and FINALLY it has been updated as of today
Initial Business Response / [redacted] (1000, 5, 2015/04/06) */ We apologize for any issues regarding your recent experience with our Customer Service TeamOur goal is to provide the best experience for our customers and recognize that there are opportunities, at times, for improvements to be made We were unable to continue with the loan application because we could not satisfactorily verify the identity of the applicantWe do not engage in any form of illegal discrimination, and based our decision in this case on numerous factorsDue to the sensitive and proprietary nature of our verification process, we cannot provide additional detail in this forum regarding how its decision was madeHowever, we have reached out to the complainant and explained Prosper's position All verification and customer service phone calls are recorded for quality and training purposesAs part of the research in this complaint, we reviewed the calls at issueThat review did not alter our conclusion regarding our inability to sufficiently verify the applicant's identity, but did identify an opportunity for improved communication and will result in additional training, as appropriate
Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ Thank you for reaching outWe regret the negative experience as well as confusion with applying and accepting a loan through ProsperWhen you went through the process of getting a rate and term for a loan, you had both selected a set amount and rate, as well as accepted the terms and conditions for that loan electronicallyA copy of the legal agreements can be located in your online Prosper accountYou also received two emails confirming that the loan had originated on July 15th, which is also visible in your online account As a one time courtesy, the origination fee amount of $will be refunded directly back to your bank account on filePlease allow 5-business days to reflect in your bank accountWe appreciate your business and feedback, and hope you consider Prosper in the future for your personal loan needs Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 6, 2015/08/17) */ We regret hearing this experience and strive for better serviceCalls are recorded for quality and training purposes and because of this exchange, your calls have been assigned to be reviewedKey changes in processing have already been implemented as a result of this situation Please let us know if you have anything further by reaching our Customer Service phone number at XXX-XXX-XXXXWe thank you for being a valued member of the Prosper Community Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I received a loan from Prosper in April The process was easy and quick, and the interest rate was very fairI was able to consolidate three higher-interest payments into one that was much lowerMy experience with Prosper was -- and continues to be -- extremely positive
Initial Business Response / [redacted] (1000, 5, 2016/01/29) */ Thank you for contacting ProsperWe sincerely apologize for negative experience Anytime a customer applies with Prosper and we cannot approve them, they are redirected to our partners; such as Am OneHowever, we do not obligate you in any way to visit a partner's site or conduct business with them While a credit score of is the minimum requirement to get a loan through Prosper, we also look at factors that determine your score, such as: Debt-to-income ratio Any possible delinquencies Credit inquiries within the last months Bankcard utilization All of the aforementioned, including a few more factors, determine eligibility, rates, terms, etc Please let us know if you have any questions or concerns
Initial Business Response / [redacted] (1000, 5, 2014/03/20) */ We received Mr***'s complaint to the Revdex.com and sincerely apologize for his dissatisfaction with our processAs Mr [redacted] might recall, CreditKarma asks for loan amount and credit score from which several partner offers are calculatedMoreover, as stated in the disclosures therein, "only borrowers with excellent credit qualify for the lowest rate availableYour actual APR depends upon credit score, Prosper Rating, loan amount, loan term, credit usage and history." Therefore, these initial offers only provide an indication Once Mr [redacted] clicked the "Take Offer" button, Prosper obtained additional information which allowed us to perform a soft credit pullThe subsequent offers Mr [redacted] received reflected his credit history and usageUnfortunately, in Mr***'s case, the credit pull led to the higher rates that he referenced in his complaint Again, we apologize for any confusion and are sorry that we could not meet Mr***'s loan requirementsWe do strictly adhere to regulatory marketing guidelinesShould Mr [redacted] wish to apply for a Prosper loan again, Client Services (XXX-XXX-XXXX) would be glad to assist Kind regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't agree with the solutionYou should not use take the offer if you really are not offering me anything but a credit applicationsA person should not have to click anything before seeing the truth about your productIf your not will to change the take offer button then put a disclaimer below it stating this is subject to credit approvalVery simple and honest!!! If you are not willing to be honest I cannot understand how you received an A rating Final Business Response / [redacted] (4000, 10, 2014/03/26) */ We are in receipt of Mr [redacted] ***'s rebuttal and we are sorry for his continued dissatisfactionIn fact, on the very first page with the various loan offers, there is a disclaimer at the bottom of the pageThe disclaimer is referenced by an asterisk (next to "Term of Loan") that states as follows: "APRs presented are estimated and were created based upon information entered by the consumer and through analysis of information publicly available at Prosper.comThe estimated APR presented does not bind ProsperThe range of APR available through Prosper is 6.73% to 35.36%Only borrowers with excellent credit qualify for the lowest rate availableYour actual APR depends upon credit score, Prosper Rating, loan amount, loan term, credit usage and historyAll loans are subject to credit review and approval." Again, we apologize for his dissatisfactionNonetheless, we strictly adhere to all regulatory marketing guidelinesIf Mr [redacted] has additional questions or concerns, Client Services would be glad to help Kind Regards, Prosper Client Services Final Consumer Response / [redacted] (4200, 12, 2014/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) You are correct if you scroll to the bottom of the page the hidden information is thereHowever, you do not have an asterisk by "take offer" that would tell someone to scroll to the bottom of the pageAlso, the lowest interest rate there is 6.73%, so why make my interest rate offer 13.80% if you are not trying to deceive me
Initial Business Response / [redacted] (1000, 5, 2015/04/10) */ We appreciate you letting us know your concernsProsper's goal is provide individuals the opportunity of financial wellness, and transparency into how Prosper obtains identity and credit information in making an offer is very important to us During the point of submitting your application for a loan, Prosper will perform a credit pull that is considered "soft"This type of inquiry is not visible to any other institution or merchant that you authorize to pull your credit report and does not register as a "hard" inquiryTherefore it does not affect your credit scoreIf you need further assistance, please call our Customer Service line at XXX-XXX-XXXX, or go to our help page at www.prosper.com/help/borrowing Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was not aware there were "soft" and "hard" inquiries of credit info or that a "soft" pull had no impact on your creditAs I am pretty savvy regarding finances and this is something I did not know, Prosper may want to put some sort of short explanation of it on their web siteGlad I learned about this information today Thanks you
Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ Hi [redacted] , Our apologies for the errorWe will be adding the credit this week to your bank accountPlease reach out to [redacted] @prosper.com for anything going forward, we appreciate you being a valued member of the Prosper Community Regards, [redacted] ***- [redacted] Customer Experience Manager Prosper Marketplace, Inc
Initial Business Response / [redacted] (1000, 5, 2014/07/21) */ We are in receipt of Mr [redacted] 's complaint to the Revdex.comProsper strictly adheres to all Federal and state regulations and guidelines, including the Fair Credit Reporting Act We appreciate Mr [redacted] 's bringing this error to our attentionIn fact, we have contacted Experian and our expectation is that the extra inquiries will be removed by July Once the extra inquiries have been removed, there should not be any negative impact on his credit score We apologize for the errorIf Mr [redacted] has any further questions, Client Services is available at XXX-XXX-XXXX Regards, Prosper Client Services
Initial Business Response / [redacted] (1000, 5, 2014/10/16) */ We are in receipt of Mr [redacted] 's complaint to the Revdex.com and apologize for this mishapIt seems Mr [redacted] had sent a check as full payment for his loan, but there were no identifying information to match the corresponding loan or borrowerNonetheless, we have contacted Mr [redacted] and hope that we can rectify this issue as quickly as possible Again our sincere apologiesIf Mr [redacted] has any further questions, please let us know Kind regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) They still have not posted my full payment and closed my accountToday 10/17/@ 8:a.mI received an voice mail stating I was late on a paymentI was told by the rep for Prosper on 10/13/14, that since it was a "bank holiday" that it would take a few days to show on my accountNow it is days past that and my account with prosper still does not show full paymentI said the rep that I was told 'my bank' could not put any other information on the bank check, because it was an official docHe told me that they found my check & it would be credited to my account Final Business Response / [redacted] (4000, 9, 2014/10/21) */ This was taken care of as of yesterday afternoonThe check was applied to his account and the rest will be credited as paid in full There was nothing on the check that indicated it was for his loanHe understands this now
Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ Hi ***, We're sorry to hear about your negative experienceWhen you have a moment, we'd like to address your concerns once more over the phoneA senior agent has been assigned to your case and has reached out to you by email Please contact her directly going forwardWe look forward to talking to you soon Regards, [redacted] Customer Experience Manager
Initial Business Response / [redacted] (1000, 5, 2014/12/01) */ We are in receipt of Mr [redacted] 's complaint to the Revdex.comWe apologize for the confusionDue to Privacy laws, pre-approval communications are based on generic informationUnfortunately, just like many financial institutions, we take into consideration other variables that are not available to us during the screening process, such as debt to income ratioIn Mr [redacted] 's case, his debt to income ratio led to the decline of his loan We sincerely appreciate Mr [redacted] 's business and regret that we could not be of assistance at this timeNonetheless, should circumstances change, we hope that he will again consider a Prosper loan Kind regards, Prosper Marketplace Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Four hours on hold for a phone call and then the prosper reps mocking and calling me a deadbeat which then was echoed by her supervisor! Final Business Response / [redacted] (4000, 10, 2014/12/12) */ We apologize for the treatment Mr [redacted] receivedWe strive to provide the best possible customer serviceAccordingly, we will be reviewing the recordings and provide any necessary coaching to our staff Again, our apologies, Prosper Client Services Final Consumer Response / [redacted] (4200, 14, 2014/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is such a typical corporate responseI continue to receive prosper mail The radio Commericals are lies! How can you be pre-approved then rejected after that?
Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Mr [redacted] , We are sorry to hear about this ordealA senior customer service agent will reach out to you with the results of Prosper's fraud department's reviewProsper takes issues with fraud very seriouslyIf you haven't already done so, we suggest that you report this to your local law enforcementThey should be able to assist you with this issueAlthough Prosper has no record of contacting you in the past, we've made efforts to prevent you from receiving any marketing materials from our company in the future Sincerely, Prosper Client Services
Initial Business Response / [redacted] (1000, 5, 2015/04/27) */ Thank you for sharing your concernsWe regret hearing the negative experience regarding your loan and credit reportingAn issue was identified and the update to Experian and TransUnion was submitted for your loanWe are carefully monitoring this update through the credit bureaus and have reached out to both Experian and TransUnion for a status updateA Customer Advocate will be reaching out to you tomorrow for follow upIf you experience any further issues, please call our Customer Service line at XXX-XXX-XXXXWe appreciate you choosing Prosper Marketplace for your personal loan needs Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is completely unacceptableI was told in March the information was submitted to Transunion and Experian and expect an update no later than 4/15/I called back on 4/16/and was told sorry check back on 4/20/15, I checked back on 4/20/and was told sorry it was just submitted give it business days, after that time received another email and was told give it another days, here we are after all of these broken promises, and the reports are still not updatedThe prosper advocate tried to blame the credit reporting agencies for the delay but admitted an issue popped up in Jan that started this problemWhat happened in Feb or March and now April, after I was promised it was being cared for? I will never request a loan with prosper again, I feel lied to, and am worried that after I payoff this loan, it will never be updated on my credit reports and will show an outstanding balance foreverRevdex.com - who can help me here? Do I file a complaint with the consumer financial protection agency? I have never been told so many times something will happen and then it not happen in all my years Final Business Response / [redacted] (4000, 9, 2015/05/07) */ We regret that this matter was not resolved to Mr***'s satisfaction initiallyA senior representative reviewed all case notes and calls related to this matter and all applicable coaching and feedback will be provided to all involved The updated account information will be reporting like normal, including a manual update submitted todayMr [redacted] has been provided a direct contact at Prosper should he need anything furtherWe appreciate his time and business Final Consumer Response / [redacted] (2000, 11, 2015/05/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) There needs to be improvements to Prosper's customer serviceAfter every failure comes the opportunity to improve and learn and make things better for current/future customersThank you for sending this to a senior manager and resolving my concerns
Initial Business Response / [redacted] (1000, 5, 2015/01/07) */ We are in receipt of Ms [redacted] 's complaint to the Revdex.comWe sincerely apologize for any misunderstandingA pre-approval offer only signifies that your credit profile met certain criteriaHowever, in your case, additional variables led to the denial of your loan request as delineated in the Adverse Action Notice you receivedAs required by law, we must ensure the borrower's ability to repay the loan As per your request to delete all information concerning your loan application, we are unable to abide by your requestAs required by law, we must keep records of all evidence used in the application process for a minimum of years We certainly thank you for your business and are sorry that we can not be of service at this time Kind regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Additional credit checks even for bogus loan offers adversely affect my credit score and if my credit background prequalified me then it should have been grantedI Want ther credit check removed from my credit history because if they hadn't advertised in this manner I wou have thrown their mailer in the garbage as junk mail Final Business Response / [redacted] (4000, 9, 2015/01/14) */ Our marketing material follows all regulatory requirementsPre-qualification does not always lead to a loan unfortunately and depends on the consumer's ability to repay the loan - one of many variables which is not available for prescreen offers Again, we are sorry that we could not be of assistanceProsper only performed a soft credit pull on your credit; as such, it will not affect your credit score and is only visible by the consumer Kind regards, Prosper Client Services
Initial Business Response / [redacted] (1000, 5, 2014/05/19) */ We are in receipt of Ms [redacted] ***'s complaint to the Revdex.comProsper strictly adheres to all Federal and state regulatory requirementsUnfortunately, in regards to Ms***'s application, we could not accept the utility bill she provided as the utility company could not verify that she was the owner of the utility account therein Again, we appreciate Ms***'s businessWe regret that we cannot be of serviceIf she has any further questions, she is welcomed to contact Client Services at XXX-XXX-XXXX Kind regards, Prosper Client Services Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) My daughter and I share a condo at [redacted] Dr [redacted] XXXXXShe lived there years prior to me moving in after my divorce from her fatherWe then took the bills and divided them between usShe added me as an authorize user/payer to her utility bills after I decided to live there permanentlyIf you contact Entergy customer service they will inform you that I am an authorized user on the accountIf they need a letter from the utility company or from the water company saying I am apart of the account I can get that information to themThey approved the loan and they required proof of residency and employmentI have all that information and sent it to themAlso, if you would like information from my daughter who purchased the home and all of the bills are/were originally in her name, she can send you all of her information and the bills with notarized paperwork detailing my residency there and my bill payment there I can do that as wellThank you and I look forward to hearing your positive response." Final Business Response / [redacted] (4000, 9, 2014/05/28) */ We are in receipt of Ms [redacted] ***'s rebuttal, and we are sorry for her continued discontentMs [redacted] states in her rebuttal that she is an authorized user/payerUnfortunately, that is not the same as being the owner of the utility account she provided, and Entergy could not verify accordingly We appreciate Ms***'s business and interest in ProsperIf she has further questions, she may contact Client Services Kind regards, Prosper Client Services Final Consumer Response / [redacted] (4200, 12, 2014/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their responseWhy do they need an electric or water bill with me as the primary? I stated that I lived with my daughterI cannot make Entergy make me the account holder because the account was already established in and I didn't move in until Why is being the owner of the account the primary reason? There are married people who are not account owners, just their spouse's name is on the bill, so what is the difference? There are thousands of people who rent property and the utility bills are not in their nameThey could ask me for plenty of bills in my name and I can provide thatThey never responded when I asked if they needed notarized proof that I live at my current address and pay billsI can send them plenty of bills with [redacted] Dr [redacted] XXXXXCar note, car insurance, ATT mobile bill, Storage bill, Medical bills, IRS tax return informationThere is plenty of information that they CAN use, they are not representing and conducting business as upstanding business owners/operators