Initial Business Response /* (1000, 9, 2015/04/10) */
Thank you for sharing your concerns. We regret hearing the negative experience regarding your loan and credit reporting. An update to Experian and TransUnion for your loan was submitted on March 31st and should now reflect with the...
correct information. If you experience any further issues, please call our Customer Service line at XXX-XXX-XXXX. We appreciate you choosing Prosper Marketplace for your personal loan needs.
Initial Consumer Rebuttal /* (2000, 11, 2015/04/13) */
On 03/31/2015, I received a response from them via Email that they have updated the information again and to allow 3 Business days. I have checked everyday since 03/31/2015 and again today 04/09/2015 and FINALLY it has been updated as of today.
I applied for a loan in Jan 2015, prepared with all the materials they suggested on their website. The process was quick and straightforward and I was 100% funded within 24 hours, a direct deposit in my account the next day. The rate was quite pleasant for a 36 month loan and is helping me pay less interest to banks while giving back to the investors who come to Prosper. The automatic payments allows the account to take care of itself. With this great experience so far I may just apply for a second loan 9-months in per Prosper's guidelines for my situation. I truly appreciate them! [Particularly a reasonable origination fee to make the APR much closer to the interest rate than others might offer.]
Initial Business Response /* (1000, 5, 2014/03/27) */
We are in receipt of Mr. [redacted]'s complaint to the Revdex.com. It appears that his experience could have been better, and we apologize for his frustration.
We have since received a response from the Folio...
representative who did further research into his case. When the application was submitted, Mr. [redacted] indicated he worked for an affiliated company, which prevents further processing and requires additional compliance approval on Folio's side. However, Folio has removed the restriction, as Mr. [redacted]'s employer is not affiliated. If this is not correct, Mr. [redacted] should let us know.
Again, our sincere apologies. Mr. [redacted] should be able to log in to Prosper to complete the application/sign on process for Folio. If Mr. [redacted] has any further questions or concerns, we encourage him to contact Client Services at XXX-XXX-XXXX.
Kind regards,
Prosper Client Services
Initial Consumer Rebuttal /* (3000, 9, 2014/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have emailed Prosper multiple times explaining how complex it is to close my account. Approximately a week ago I was able to access Folio but could not determine what to do. I reached out for help but have been unsuccessful. Most recently I can no longer log in using my password. I have attempted "forgot password" feature without success. Both were not mentioned in Prosper's reply.
As I requested from Prosper, I would like a contact person, extension and best time to call to assist me through the password, log-in, Folio process as email instructions do not work. This would be my "medium" compromise to finalize my complaint.
[redacted] p [redacted]
Final Business Response /* (4000, 11, 2014/04/03) */
We received Mr. [redacted]'s rebuttal to the Revdex.com and apologize for his continued discontent. Client Services has contacted him and have fixed the problem for him. If Mr. [redacted] has additional questions, we encourage him to call Client Services at XXX-XXX-XXXX.
Kind regards,
Prosper Client Services
I received a loan from Prosper in April 2015. The process was easy and quick, and the interest rate was very fair. I was able to consolidate three higher-interest payments into one that was much lower. My experience with Prosper was -- and continues to be -- extremely positive.
Initial Business Response /* (1000, 8, 2015/10/08) */
Our apologies for the frustration. We have identified one of the names but we're unable to locate the other two. We have reached out to [redacted] directly by email and will await her response.
Initial Business Response /* (1000, 5, 2014/12/01) */
We are in receipt of Mr. [redacted]'s complaint to the Revdex.com. We apologize for the confusion. Due to Privacy laws, pre-approval communications are based on generic information. Unfortunately, just like many financial...
institutions, we take into consideration other variables that are not available to us during the screening process, such as debt to income ratio. In Mr. [redacted]'s case, his debt to income ratio led to the decline of his loan.
We sincerely appreciate Mr. [redacted]'s business and regret that we could not be of assistance at this time. Nonetheless, should circumstances change, we hope that he will again consider a Prosper loan.
Kind regards,
Prosper Marketplace Inc.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Four hours on hold for a phone call and then the prosper reps mocking and calling me a deadbeat which then was echoed by her supervisor!
Final Business Response /* (4000, 10, 2014/12/12) */
We apologize for the treatment Mr. [redacted] received. We strive to provide the best possible customer service. Accordingly, we will be reviewing the recordings and provide any necessary coaching to our staff.
Again, our apologies,
Prosper Client Services
Final Consumer Response /* (4200, 14, 2014/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is such a typical corporate response. I continue to receive prosper mail.
The radio Commericals are lies!
How can you be pre-approved then rejected after that?
Initial Business Response /* (1000, 5, 2015/04/27) */
Thank you for sharing your concerns. We regret hearing the negative experience regarding your loan and credit reporting. An issue was identified and the update to Experian and TransUnion was submitted for your loan. We are carefully...
monitoring this update through the credit bureaus and have reached out to both Experian and TransUnion for a status update. A Customer Advocate will be reaching out to you tomorrow for follow up. If you experience any further issues, please call our Customer Service line at XXX-XXX-XXXX. We appreciate you choosing Prosper Marketplace for your personal loan needs.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is completely unacceptable. I was told in March the information was submitted to Transunion and Experian and expect an update no later than 4/15/15. I called back on 4/16/15 and was told sorry check back on 4/20/15, I checked back on 4/20/15 and was told sorry it was just submitted give it 3 business days, after that time received another email and was told give it another 3 days, here we are after all of these broken promises, and the reports are still not updated. The prosper advocate tried to blame the credit reporting agencies for the delay but admitted an issue popped up in Jan 2015 that started this problem. What happened in Feb or March and now April, after I was promised it was being cared for? I will never request a loan with prosper again, I feel lied to, and am worried that after I payoff this loan, it will never be updated on my credit reports and will show an outstanding balance forever. Revdex.com - who can help me here? Do I file a complaint with the consumer financial protection agency? I have never been told so many times something will happen and then it not happen in all my years.
Final Business Response /* (4000, 9, 2015/05/07) */
We regret that this matter was not resolved to Mr. [redacted]'s satisfaction initially. A senior representative reviewed all case notes and calls related to this matter and all applicable coaching and feedback will be provided to all involved.
The updated account information will be reporting like normal, including a manual update submitted today. Mr. [redacted] has been provided a direct contact at Prosper should he need anything further. We appreciate his time and business.
Final Consumer Response /* (2000, 11, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There needs to be improvements to Prosper's customer service. After every failure comes the opportunity to improve and learn and make things better for current/future customers. Thank you for sending this to a senior manager and resolving my concerns.
Initial Business Response /* (1000, 5, 2016/01/29) */
Thank you for contacting Prosper. We sincerely apologize for negative experience.
Anytime a customer applies with Prosper and we cannot approve them, they are redirected to our partners; such as Am One. However, we do not obligate...
you in any way to visit a partner's site or conduct business with them.
While a credit score of 640 is the minimum requirement to get a loan through Prosper, we also look at factors that determine your score, such as:
Debt-to-income ratio
Any possible delinquencies
Credit inquiries within the last 6 months
Bankcard utilization
All of the aforementioned, including a few more factors, determine eligibility, rates, terms, etc.
Please let us know if you have any questions or concerns.
Initial Business Response /* (1000, 8, 2016/01/20) */
Hi [redacted],
We apologize for the negative experience. Prosper is an online lending marketplace and relies heavily on borrower documentation that is not altered or masked in any way. This is a security concern that we take very seriously...
to protect both our borrowers and investors. We regret we did not meet your expectations.
To confirm, your account is closed per your request. If you need any further assistance please email [redacted]
Regards,
[redacted]
Customer Experience Manager
Prosper Marketplace, Inc.
Initial Business Response /* (1000, 6, 2014/08/01) */
We are in receipt of Mr. [redacted]'s complaint to the Revdex.com and apologize for the mishap. It seems that Mr. [redacted] had scheduled a manual payment too close to the automatic payment schedule. Mr. [redacted] should have seen a...
credit for the second payment on Wednesday, July 30th.
Again we appreciate Mr. [redacted]'s business and apologize for the mishap. If Mr. [redacted] has any further questions, Client Services can be reached at XXX-XXX-XXXX.
Regards,
Prosper Client Services
Initial Consumer Rebuttal /* (2000, 8, 2014/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 8, 2014/12/23) */
We are in receipt of Mr. [redacted]'s complaint to the Revdex.com. We apologize for any misunderstanding. Prosper products are only available to U.S. investors. We understand that Mr [redacted] is part of the US military and...
resides outside the continental U.S. We have not come across this situation in the past and unfortunately his account was originally declined. Until we revise our policies regarding military personnel, we have approved his account and Mr. [redacted] should be able to invest accordingly.
Again our apologies. We appreciate Mr. [redacted]'s business and wish him well.
Kind regards,
Prosper Client Services
Initial Consumer Rebuttal /* (2000, 11, 2014/12/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/05/22) */
We are in receipt of Ms. [redacted]'s complaint to the Revdex.com. Prosper and WebBank strictly adheres to all Federal and state regulations and statutes. We apologize for Ms. [redacted]'s discontent.
Unfortunately, Ms....
[redacted] is incorrect. Form 1099-C, Box 2 refers to the "Amount of debt discharged." Though Ms. [redacted] had been paying small amounts for some time, those payments did not cover the monthly interest. As such, her loan principal balance on 7/11/13 was still $5,359.82. Her debt settlement payment of $1,220 covered $1,204.05 in outstanding interest and $15.95 of outstanding principal. After this debt settlement, the remaining debt discharged became $5,343.87 which was reported in the 1099-C as required.
We thank Ms. [redacted] for her settling the account and wish her well. If she has any other questions, she may contact Client Services at XXX-XXX-XXXX.
Kind regards,
Prosper Client Services
Initial Consumer Rebuttal /* (3000, 7, 2014/05/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The small payments that Prosper refers to that I paid over a 24 month period totaled $1,780.00. If the settlement payment of $1220 covered the outstanding interest of $1,204.05 and the remaining $15.95 went to outstanding principal owed then what did the $1,780.00 I paid from March, 2011 to July, 2013 apply towards? In addition what a convenient calculation considering I'm the one that came up with the payoff amount. If I had come up with $1520. then it seems 1504.05 would have applied towards interest and $15.95 outstanding principal.
When I received monthly statements from AmSher why was an interest amount not disclosed on the statement?
Your response ignores my actual account balance at the time of the settlement with AmSher being $3,621.95.
My request is for Prosper to simply provide me a correct 1099C with an accurate debt discharge amount or provide me a detailed written statement reflecting how a loan that I had made payments on at a 14% interest rate prior to default consumed $3000.00 in interest payments over two years with only $15.95 being applied to the principal.
Otherwise I will go on record with my complaint of receiving a fraudulent 1099C from this company and their unwillingness to resolve this matter.
Final Business Response /* (4000, 9, 2014/05/28) */
We are in receipt of Ms. [redacted]'s rebuttal to the Revdex.com. We are sorry for her continued discontent.
Unfortunately, Ms. [redacted] has overlooked a few things. Ms. [redacted] made the first nine payments of $239.24 as scheduled. However, thereafter, she was only able to make an additional 25 payments which did not cover the minimum payment. Those 25 payments only covered a portion of the owed interest. In fact, the outstanding balance of $5,359.82 kept accruing interest for four years, not two, as she suggests. Therefore, the $1,204.05 balance amounts to remaining owed interest from July 2009 through July 2013.
Ms. [redacted] refers to an account balance of $3,621.95. However, the $3,621.95 did not include the owed interest for the period 7/2/2009 through 7/12/2013 for which Ms. [redacted] was still responsible as per the Borrower Promissory Note. In negotiating her settlement, AmSher was quite generous, but unfortunately, $5,343.87 was written off as unpaid.
To make it easier to understand, we have sent by overnight FEDEX a loan payment statement to Ms. [redacted]'s address. If she has any further questions, she may contact Client Services.
Kind regards,
Prosper Client Services
Final Consumer Response /* (4200, 11, 2014/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept Prosper's response in that the total amount of $3,070.00 of payments that I made from March, 2011 through July,2013 was applied towards interest only and $15.00 went towards the principal owed.
As I've stated I have settled other accounts and no creditor has ever pulled anything like this. The amount I owed upon settling the account is the amount I received a 1099C for. No questions asked.
I was not aware that interest was steadily accruing and had I been it would have impacted my decision to settle the account.
I do not wish to continue to communicate about this matter but I do wish for my complaint with the Revdex.com to be posted as unresolved.
Thank you for your efforts.
[redacted]
Initial Business Response /* (1000, 9, 2015/04/10) */
Thank you for sharing your concerns. We regret hearing the negative experience regarding your loan and credit reporting. An update to Experian and TransUnion for your loan was submitted on March 31st and should now reflect with the...
correct information. If you experience any further issues, please call our Customer Service line at XXX-XXX-XXXX. We appreciate you choosing Prosper Marketplace for your personal loan needs.
Initial Consumer Rebuttal /* (2000, 11, 2015/04/13) */
On 03/31/2015, I received a response from them via Email that they have updated the information again and to allow 3 Business days. I have checked everyday since 03/31/2015 and again today 04/09/2015 and FINALLY it has been updated as of today.
I applied for a loan in Jan 2015, prepared with all the materials they suggested on their website. The process was quick and straightforward and I was 100% funded within 24 hours, a direct deposit in my account the next day. The rate was quite pleasant for a 36 month loan and is helping me pay less interest to banks while giving back to the investors who come to Prosper. The automatic payments allows the account to take care of itself. With this great experience so far I may just apply for a second loan 9-months in per Prosper's guidelines for my situation. I truly appreciate them! [Particularly a reasonable origination fee to make the APR much closer to the interest rate than others might offer.]
Initial Business Response /* (1000, 5, 2014/03/27) */
We are in receipt of Mr. [redacted]'s complaint to the Revdex.com. It appears that his experience could have been better, and we apologize for his frustration.
We have since received a response from the Folio...
representative who did further research into his case. When the application was submitted, Mr. [redacted] indicated he worked for an affiliated company, which prevents further processing and requires additional compliance approval on Folio's side. However, Folio has removed the restriction, as Mr. [redacted]'s employer is not affiliated. If this is not correct, Mr. [redacted] should let us know.
Again, our sincere apologies. Mr. [redacted] should be able to log in to Prosper to complete the application/sign on process for Folio. If Mr. [redacted] has any further questions or concerns, we encourage him to contact Client Services at XXX-XXX-XXXX.
Kind regards,
Prosper Client Services
Initial Consumer Rebuttal /* (3000, 9, 2014/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have emailed Prosper multiple times explaining how complex it is to close my account. Approximately a week ago I was able to access Folio but could not determine what to do. I reached out for help but have been unsuccessful. Most recently I can no longer log in using my password. I have attempted "forgot password" feature without success. Both were not mentioned in Prosper's reply.
As I requested from Prosper, I would like a contact person, extension and best time to call to assist me through the password, log-in, Folio process as email instructions do not work. This would be my "medium" compromise to finalize my complaint.
[redacted] p [redacted]
Final Business Response /* (4000, 11, 2014/04/03) */
We received Mr. [redacted]'s rebuttal to the Revdex.com and apologize for his continued discontent. Client Services has contacted him and have fixed the problem for him. If Mr. [redacted] has additional questions, we encourage him to call Client Services at XXX-XXX-XXXX.
Kind regards,
Prosper Client Services
I received a loan from Prosper in April 2015. The process was easy and quick, and the interest rate was very fair. I was able to consolidate three higher-interest payments into one that was much lower. My experience with Prosper was -- and continues to be -- extremely positive.
Initial Business Response /* (1000, 8, 2015/10/08) */
Our apologies for the frustration. We have identified one of the names but we're unable to locate the other two. We have reached out to [redacted] directly by email and will await her response.
Initial Business Response /* (1000, 5, 2014/12/01) */
We are in receipt of Mr. [redacted]'s complaint to the Revdex.com. We apologize for the confusion. Due to Privacy laws, pre-approval communications are based on generic information. Unfortunately, just like many financial...
institutions, we take into consideration other variables that are not available to us during the screening process, such as debt to income ratio. In Mr. [redacted]'s case, his debt to income ratio led to the decline of his loan.
We sincerely appreciate Mr. [redacted]'s business and regret that we could not be of assistance at this time. Nonetheless, should circumstances change, we hope that he will again consider a Prosper loan.
Kind regards,
Prosper Marketplace Inc.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Four hours on hold for a phone call and then the prosper reps mocking and calling me a deadbeat which then was echoed by her supervisor!
Final Business Response /* (4000, 10, 2014/12/12) */
We apologize for the treatment Mr. [redacted] received. We strive to provide the best possible customer service. Accordingly, we will be reviewing the recordings and provide any necessary coaching to our staff.
Again, our apologies,
Prosper Client Services
Final Consumer Response /* (4200, 14, 2014/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is such a typical corporate response. I continue to receive prosper mail.
The radio Commericals are lies!
How can you be pre-approved then rejected after that?
Initial Business Response /* (1000, 5, 2015/04/27) */
Thank you for sharing your concerns. We regret hearing the negative experience regarding your loan and credit reporting. An issue was identified and the update to Experian and TransUnion was submitted for your loan. We are carefully...
monitoring this update through the credit bureaus and have reached out to both Experian and TransUnion for a status update. A Customer Advocate will be reaching out to you tomorrow for follow up. If you experience any further issues, please call our Customer Service line at XXX-XXX-XXXX. We appreciate you choosing Prosper Marketplace for your personal loan needs.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is completely unacceptable. I was told in March the information was submitted to Transunion and Experian and expect an update no later than 4/15/15. I called back on 4/16/15 and was told sorry check back on 4/20/15, I checked back on 4/20/15 and was told sorry it was just submitted give it 3 business days, after that time received another email and was told give it another 3 days, here we are after all of these broken promises, and the reports are still not updated. The prosper advocate tried to blame the credit reporting agencies for the delay but admitted an issue popped up in Jan 2015 that started this problem. What happened in Feb or March and now April, after I was promised it was being cared for? I will never request a loan with prosper again, I feel lied to, and am worried that after I payoff this loan, it will never be updated on my credit reports and will show an outstanding balance forever. Revdex.com - who can help me here? Do I file a complaint with the consumer financial protection agency? I have never been told so many times something will happen and then it not happen in all my years.
Final Business Response /* (4000, 9, 2015/05/07) */
We regret that this matter was not resolved to Mr. [redacted]'s satisfaction initially. A senior representative reviewed all case notes and calls related to this matter and all applicable coaching and feedback will be provided to all involved.
The updated account information will be reporting like normal, including a manual update submitted today. Mr. [redacted] has been provided a direct contact at Prosper should he need anything further. We appreciate his time and business.
Final Consumer Response /* (2000, 11, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There needs to be improvements to Prosper's customer service. After every failure comes the opportunity to improve and learn and make things better for current/future customers. Thank you for sending this to a senior manager and resolving my concerns.
Initial Business Response /* (1000, 5, 2016/01/29) */
Thank you for contacting Prosper. We sincerely apologize for negative experience.
Anytime a customer applies with Prosper and we cannot approve them, they are redirected to our partners; such as Am One. However, we do not obligate...
you in any way to visit a partner's site or conduct business with them.
While a credit score of 640 is the minimum requirement to get a loan through Prosper, we also look at factors that determine your score, such as:
Debt-to-income ratio
Any possible delinquencies
Credit inquiries within the last 6 months
Bankcard utilization
All of the aforementioned, including a few more factors, determine eligibility, rates, terms, etc.
Please let us know if you have any questions or concerns.
Initial Business Response /* (1000, 8, 2016/01/20) */
Hi [redacted],
We apologize for the negative experience. Prosper is an online lending marketplace and relies heavily on borrower documentation that is not altered or masked in any way. This is a security concern that we take very seriously...
to protect both our borrowers and investors. We regret we did not meet your expectations.
To confirm, your account is closed per your request. If you need any further assistance please email [redacted]
Regards,
[redacted]
Customer Experience Manager
Prosper Marketplace, Inc.
Initial Business Response /* (1000, 6, 2014/08/01) */
We are in receipt of Mr. [redacted]'s complaint to the Revdex.com and apologize for the mishap. It seems that Mr. [redacted] had scheduled a manual payment too close to the automatic payment schedule. Mr. [redacted] should have seen a...
credit for the second payment on Wednesday, July 30th.
Again we appreciate Mr. [redacted]'s business and apologize for the mishap. If Mr. [redacted] has any further questions, Client Services can be reached at XXX-XXX-XXXX.
Regards,
Prosper Client Services
Initial Consumer Rebuttal /* (2000, 8, 2014/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 8, 2014/12/23) */
We are in receipt of Mr. [redacted]'s complaint to the Revdex.com. We apologize for any misunderstanding. Prosper products are only available to U.S. investors. We understand that Mr [redacted] is part of the US military and...
resides outside the continental U.S. We have not come across this situation in the past and unfortunately his account was originally declined. Until we revise our policies regarding military personnel, we have approved his account and Mr. [redacted] should be able to invest accordingly.
Again our apologies. We appreciate Mr. [redacted]'s business and wish him well.
Kind regards,
Prosper Client Services
Initial Consumer Rebuttal /* (2000, 11, 2014/12/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/05/22) */
We are in receipt of Ms. [redacted]'s complaint to the Revdex.com. Prosper and WebBank strictly adheres to all Federal and state regulations and statutes. We apologize for Ms. [redacted]'s discontent.
Unfortunately, Ms....
[redacted] is incorrect. Form 1099-C, Box 2 refers to the "Amount of debt discharged." Though Ms. [redacted] had been paying small amounts for some time, those payments did not cover the monthly interest. As such, her loan principal balance on 7/11/13 was still $5,359.82. Her debt settlement payment of $1,220 covered $1,204.05 in outstanding interest and $15.95 of outstanding principal. After this debt settlement, the remaining debt discharged became $5,343.87 which was reported in the 1099-C as required.
We thank Ms. [redacted] for her settling the account and wish her well. If she has any other questions, she may contact Client Services at XXX-XXX-XXXX.
Kind regards,
Prosper Client Services
Initial Consumer Rebuttal /* (3000, 7, 2014/05/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The small payments that Prosper refers to that I paid over a 24 month period totaled $1,780.00. If the settlement payment of $1220 covered the outstanding interest of $1,204.05 and the remaining $15.95 went to outstanding principal owed then what did the $1,780.00 I paid from March, 2011 to July, 2013 apply towards? In addition what a convenient calculation considering I'm the one that came up with the payoff amount. If I had come up with $1520. then it seems 1504.05 would have applied towards interest and $15.95 outstanding principal.
When I received monthly statements from AmSher why was an interest amount not disclosed on the statement?
Your response ignores my actual account balance at the time of the settlement with AmSher being $3,621.95.
My request is for Prosper to simply provide me a correct 1099C with an accurate debt discharge amount or provide me a detailed written statement reflecting how a loan that I had made payments on at a 14% interest rate prior to default consumed $3000.00 in interest payments over two years with only $15.95 being applied to the principal.
Otherwise I will go on record with my complaint of receiving a fraudulent 1099C from this company and their unwillingness to resolve this matter.
Final Business Response /* (4000, 9, 2014/05/28) */
We are in receipt of Ms. [redacted]'s rebuttal to the Revdex.com. We are sorry for her continued discontent.
Unfortunately, Ms. [redacted] has overlooked a few things. Ms. [redacted] made the first nine payments of $239.24 as scheduled. However, thereafter, she was only able to make an additional 25 payments which did not cover the minimum payment. Those 25 payments only covered a portion of the owed interest. In fact, the outstanding balance of $5,359.82 kept accruing interest for four years, not two, as she suggests. Therefore, the $1,204.05 balance amounts to remaining owed interest from July 2009 through July 2013.
Ms. [redacted] refers to an account balance of $3,621.95. However, the $3,621.95 did not include the owed interest for the period 7/2/2009 through 7/12/2013 for which Ms. [redacted] was still responsible as per the Borrower Promissory Note. In negotiating her settlement, AmSher was quite generous, but unfortunately, $5,343.87 was written off as unpaid.
To make it easier to understand, we have sent by overnight FEDEX a loan payment statement to Ms. [redacted]'s address. If she has any further questions, she may contact Client Services.
Kind regards,
Prosper Client Services
Final Consumer Response /* (4200, 11, 2014/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept Prosper's response in that the total amount of $3,070.00 of payments that I made from March, 2011 through July,2013 was applied towards interest only and $15.00 went towards the principal owed.
As I've stated I have settled other accounts and no creditor has ever pulled anything like this. The amount I owed upon settling the account is the amount I received a 1099C for. No questions asked.
I was not aware that interest was steadily accruing and had I been it would have impacted my decision to settle the account.
I do not wish to continue to communicate about this matter but I do wish for my complaint with the Revdex.com to be posted as unresolved.
Thank you for your efforts.
[redacted]